CeX / WeBuy.com
Reviews and Complaints

Its been more than 5 years I brought an ps3 with motion controlers and etc..

The product is not working properly so we gad given it to the store for an new one then the corona came so we are unable to get it from the store so bill they given is erased so they are not giving our products. We had went to the store for many time there is no proper response for it so kindly give my ps 3

Order number 2299118

Ordered on 11th May 2023

Royal Mail tracking advised ‘we’re expecting it’ for 2 weeks

Emailed support at CEX 28th May, answers on 2nd June to say my item had delivered to another customer in error.

I requested a voucher to purchase a replacement; they advised that this was not possible whilst ‘internal investigations were concluded’

I advised that there was a similar item in a local store, I just need a voucher to go and purchase

This was refused also

3rd June, advised I was disappointed and not fair that I have to wait.

Reply to advise that nothing can be done whilst investigations are being made

I have not heard since, and have asked again today when I can expect to refine a resolution. No answer.

I’ve purchased a ring doorbell from cex the order number is #2280453 when I tried to add the device to the ring app it told me that someone else account was still on there so I when to a store in Altricham town centre to get a refund for item I have received it now which fine. But I am upset that I had to get rid of the item that I need and really annoyed and upset with cex because they didn’t do the job properly and I will be ask for compensation to this matter

I brought a phone 4 weeks ago. This morning it wouldn’t work took it to a local phone shop to be told it’s barred and been reported as stolen. Taken back to the cex I brought it from for your staff to confirm this. I was offered a like for like replacement or a gift voucher. This isn’t good enough you’ve sold me stolen goods, I’ve reported this to my local police station. I don’t want another phone from yourself I don’t trust this won’t happen again. The cost of the phone was £370. The law states I am within my rights to have my money returned. I will be taking further action on this matter. The store wasn’t the most helpful.

Order a game on 22 and,never came.was told to wait 14 days I've did that.Emailed again and no response. That'll be 15 days tommorow with no help on where my parcel is.bought and paid for and no product delivered. Waiting 14 days is a joke as if it's not here theres a problem. CEX wont even look into it until 14 days have elapsed. Really bad after care and as a constant customer it may be easier using other sites and paying slightly more.CEX destroy the feeling of an order.itll be alot more than 14 days as theres clearly a problem.

Hi there, I asked the girl to put a charger aside for me and came back at 5.29pm and was told they were already closed, I said that it was just there, she knew me and had what I wanted right there and the reply came we're closed.

I think they could've quickly served me as I don't live in the area and can't just pop back tomorrow.

Disappointed.

Friday 31st March 2022

I bought a curved screen monitor online which was then cancelled due to non collection. It was cancelled on the 10th December when it shouldn't have been cancelled until the 11th. I was then given a refund for the amount I spent on my card , but the actual total included vouchers I had from cex which I now can not use . Please can you advise as this is a Christmas present and I still want to purchase it , but want to use my vouchers which I had received for products I sold you. Thank you

Clare

[protected] - the Vadapalani Branch refuses to refund a faulty product. Instructions were written on the bill, but they didn't even read them.

1) It was received under false promises, such as

a) Battery life was a day at maximum (not 3)

b) The Simcard + microsd slot did not work all the time.

2) Quality control:

a) I received the phone with the previous user's pincode and account logged in.

b) The phone is not even factory reset

3) Outcome:

After the manager 'spoke' since the employee did not know what to say, he's started pulling at strings like (there's new scratches on it now - I can't sell it). This is not the case, as I have before &after photos.

This employee Alex she charged me and extra £64 instead of a refund and called that a human error from the new machine. Don’t buy anything from here it’s a rip off. I was trying to return a PS5 controller which was broken she lodged it in further to cause more damage. Talking with worst attitude possible as if I should not even go back for the warranty of my purchase

This item was purchased 3 months ago in Chennai - Forum Mall vadapalini Cex store with a year warranty. After a month of use, there was a display issue (a green light appeared on the phone), and the phone was given for service since, prior to this occurrence, the cex employee had stated that they would take 25 days to service the phone, which is a super lengthy wait time. However, it has now been almost 2 months, and the first response I received prior to the deadline they promised was on the way, after a month I check in again and they responded that it was an unmatched display screen then, the currently response was shipping from Maharashtra and refund promises. nothing is done just extensions of days and wait time.

why are you all playing with your customer?

I signed up for drop & go on their website to sell my headphones by dropping it off at one of their stores the next day. CeX / WeBuy.com terms and conditions state that payment will be in my account after 1 working day, 2 days maximum after the order’s been processed. This is not the case! I submitted support forms on their website twice already… Customer service is just back and forth emails with no explanation or payment due date, the latest telling me to be patient and ‘cooperative’, all the while still no transfer has been made while they are in possession of my goods & no explanation why.

I purchase a pair of headphones from the online store.

They arrive on 24th August from the Dudley store with a ‘Find my’ lock on meaning the previous owner with email d****@gmail.com can see my location. 

I return these to the Arndale store and I am advised to contact customer service and notify them of my planned second purchase of headphones, to ensure the problem doesn’t arise again.

I receive confirmation from the customer service escalation team that they have been checked and are not locked. 

They arrive on 1st September find my locked to a S****@hotmail.com account. 

I go to return these to the Arndale store and upon testing and confirming they are locked, they call the Swansea store who confirm it is an employees account by the name of Shaun. 

They remove the lock and retest the headphones. 

I plan to take them as I just want my headphones, before I leave I pair them to device, they are then locked to U***@we****.com the Arndale stores account. 

I spend a further 30mins showing them how to remove this and confirm it is removed and leave with the headphones. 

The fact that three times someone’s location and privacy has been put in jeopardy, GDPR breached… I will not be Patient over an issue that could negatively impact another consumer that is not as tech savvy and conscious of this as I am.

Upon complaining directly to CEX they have told me it can be removed by restarting the headphones (It cant) and that the account must of just gone on there... They also offered me a £20 voucher

if feels like they have assumed as a women i don't know what Im talking about but i worked at Apple for 7 years so Im well aware.

I bort a camera from cex over 8 months ago £500 + it's been in a leather protection case sins I bort it from cex never been dropped or miss used I taken it to cex to day to trade it in. For store credit and have been refunded as the staff member is saying there is a crack in the camera case now I can not see any crack or any damages to the camera at all so that have admitted selling me a folty product it has 2 years worrenty so I asked for a refund which thay have refused so the worrenty is werthless I have not dropped the camera at any time and it's been in a case which I never comes out of

Dear Sir on Madam. I am contacting you with regards to my son's purchase from one of your stores in Carmarthenshire In particular.

 

The phone that he bought was a Google pixel Pro 6. Within his 30 days, the phone developed, a problem with the microphone, We had the receipt. We took it back to the store where the person that dealt with me, then spoke to the manager, the manager then came and spoke to me and said something about a warranty and a warranty card.

 

I explained to her that we were still within our 30-day period and my son would either like a replacement or his money back . She then asked me, would I stop shouting at no time, did I shout or any other thing? I simply said to her, I am not shouting my love, But I don't know why you were going on about a warranty because he was still within his legal 30-day period.

 

The law is very clear with regards to the 30-day period.

 

To say I was upset, would be an understatement. My son has learning problems. I visited the store with him on the first occasion and the second to discuss this problem with the phone, I was treated in a manner that I did not expect from a manager from one of your stores.

 

She said that the person that served us was their star salesperson. Then after she checked the surveillance footage, She said, oh, there was a mistake made and that she would reimburse my son only, if I brought back the charger, that was as I stated in store, was the wrong charger for the phone in the first place I did make a mistake and say that did he did not have one but as I stated and can supply proof it was my own purchase of the same phone from your Swansea store that said there was no charger and admit to that mistake in store.

 

As the charger he was given was an Huawei so we had to travel all the way home as this store is not local to us its some 30mile or so a round trip of 60miles and Again tomorrow which will then be a120 miles yes right we have to pay for that fuel thanks very much to say that I won't be visiting your store again. Would be an understatement me and my son purchased the same phone from two of your stores. His from Carmarthen, mine from the Swansea store between us. We spend a thousand pound. I will not visited your stores ever again.

 

After this experience, I was treated dreadfully.

 

By a manager that should have known her job and she should also know that the law is clear very clear on the 30 day period with regards to purchases from your store. Whether you be a second-hand store or not,

Order number [protected]

This was ordered on Wednesday in good faith and advertised as in stock but after receiving an email from yourselves today advising that the item was not in stock (fraud) and my money would be returned to my account within 10 working days is completely unacceptable! I want my money returning with the same speed that it was taken ie. Within 24 hours

Totally disappointed with cex full immediate that purports to be an honest site but it seems like it’s just another that promises much but delivers little

I bought a Pixel 6 a rating unlocked and have had repeated issues with poor signal failing to connect to Wi-Fi. Turning the Wi-Fi off by itself, unable to find the Wi-Fi network even though my husband who has the same phone is connected and has no issues connecting to the Wi-Fi has better signal than me even though we're on the same network provider. I tried to return it to the store undo warranty as it's been less than 6 months. They have said that because they cannot find any issue or I could do was sell it back it to the store as a b rating unlocked because whilst being stored in a case there are some incredibly minor scuffs on the side of the phone where it's been in the case. So this means I would get less than £200 for a phone that I paid £500 for. That has not function correctly since I bought it. This is unacceptable and in breach of the good faith of your warranty as stated upon the receipt, I would like to get a full refund as per the warranty.

I have just been into your North Shields store to return a PS4 VR headset and I am told I can only return the product to a voucher or sell back at £94 less than what I paid. I paid £164 and told I can sell back for £70? Are yous for real? Just out of curiosity I would love to know where on your receipt it tells me this as I'm struggling to find it and I would love to know how yous get around consumer rights? I am also now going to contact citizens advice and see where I go from here.

I was travelling from the Republic of Ireland to Enniskillen and decided to trade in a boxed item.I have typically done this as sometimes it suits to shop in enniskillen.There was a new gentleman working there, and he was very unfriendly and tired looking, not very communicative.I handed in the item and he immediately said they would take it but “the box had stickers on it “ so it would be marked unboxed… I said ok sure no problem, I’ll take the box then and showed him that the strictest could be removed with no change to the aesthetic, but so didn’t bother arguing as it was not in as new box condition, being a 20 year old box. He seemed a bit grumpy after this but said he’d just take 20 minutes or half an hour to test it.Came back, stood in front of him for a few minutes at the desk and then asked how the testing went.He remarked oh I thought you were being served (not at all- thought he was joking but he was just being rude).He said “it was going to fail but he pushed it through”…. I was shocked and asked what was wrong… He said the little red light on the controller was dim and not on at all times.Otherwise it was fine so he was “doing me a favour” marking it discounted… so we go from a boxed item… to unboxed … to discounted . I was not impressed and told him I’d take it back that it was 20 years old and the led dimming was very common… But I think he was just rude because I’m from the Republic of Ireland, as he made it awkward and made quips about my name not being accurate, checked my Id a few times too and made me make another Northern cex account even though there is one on the system.He lord that he had a perfect boxed ps2 slim to show , then came back saying he must have been wrong but couldn’t find it.He went to get my ps2 slim, and dropped it carelessly on the desk like a bag of coins, I found that extremely rude and disrespectful and told him so, he then raised his voice and got very snooty about being in his position four months- and that he was not going to drop his standards.I told him he was rude, unfriendly and stated clearly he was just there four months as I had been a casual shopper in Cex enniskillen for many years up until now . I don’t believe I can recommend cex enniskillen and it is extremely disappointing to be treated rudely and in such a manner while shopping in my locality.People tend to be abusive under the “I was doing you a favour” line.I don’t want a favour I want friendly staff providing a nice pleasant service… with no aggressive outbursts.I truly fealt he behaved this way as I was not from NI , and never have fealt this way before shopping in cex enniskillen today.The last manager should be replaced with someone of equal virtue … this man is rude and very loud.

My 9 year old son brought a ps4 game from cex with a voucher he received for his birthday, Which he was eager to play when returning home, we tried this game a number of times without success, it would not play (this is the 3rd game we have brought from here which has been faulty).

So we immediately returned it to store this was within the hour. I saw the same lady that served us kirsty the manager. She refused to do anything without the receipt even though we both knew that she recognised me having only just served me.

Under the consumers act we all know that we do not have to provide a receipt if an item is faulty. However she refused to do anything without seeing proof. Resulting in me having to drive back home to get the receipt and back to store.

I have taken my previous faulty games back to the same store and got served by a lovely man that cleaned or replaced the game with no receipt, as you can clearly see that it has been purchased from a cex store

The manager however was insistent on wasting my time, my sons time and in my view should not be working anywhere near customers or children. Disgusting customer service from Kirsty.

i bought a x box and the controller it did not work . brought it back 2 be told the battery is dead i explained it works but it wants to move in its own way . . . so the batterys are working . . . wot crap with the attiude of a i know it all was the response . . . today aug 13 i bought a spare controller put brand new batterys in and it did not even light up . . . will be in this monday please tell me who 2 speak 2 ps i will bring brand new batterys in its unopened packet please give me a time and a name . . . bet u a dollar i get no response