CeX / WeBuy.com
Reviews and Complaints

I bought 2 x 8 gb ram chips yesterday in Bolton at £22 each.

I sold 2 x 4 x 4gb ram chips for £2 each.

The 2 x 8 ram chips would not work in my laptop. The assistant assured me that they would. The laptop screen went blue and a windows repair did not work.

Today I took the 8 ram chips back and got a full refund. The shop would not swap the items as I hopped.

I had to buy the 2 x 4gb chips at £7 each which I think is a joke.

My son traded a bunch of games and switch joy con's so he could then purchase a ps vita. This was done at the local store in Livingston around 1.2 miles away. The store collected the stuff click and collect then was supposed to await email to collect ps vita. When we received this email it says your item is ready to collect in PAISLEY, 40 miles away. I've tried to rectify this error and now been told I have to cancel order and wait on refund. Obviously my son is going to be disappointed due to the fact he was really looking forwards to playing with friends online with his ps vita. I'm just a bit confused as to how this could happen as I never asked for it to be collected 40 miles away.

Kindest Regards

Mr Wylie

On Wednesday 14th I dropped off a 1Tb Xbox One S for Drop and Go. I heard nothing so assumed all was well. Checked my emails later to see that the store tested it and it was 500GB, very odd as it was 1Tb when I bought it, and remained the same that morning when I did a factory reset... Not the first time I have heard of this happening to people selling to CEX. The difference however was only around £15, and it would have cost me more in parking, petrol and time so I emailed to confirm this was OK, and that I wanted payment as bank transfer as originally agreed.

Since then I have sent numerous emails, to receive no replies, social media messages where replies have been laughably slow and despite numerous assurances, and almost 4 days, I still have no money. This is tantamount to theft as I no longer have my item or the agreed payment. The lack of communication shows that CEX in no way cares about resolving this issue.

Hello

I wish to raise a complaint about webuy or CEX I placed and order I like for 4 games but only 1 game came in the post.

I have sent several emails and complained to them but they keep telling nothing that they can do as all 4 games were sent out in one box.

This is not correct as I only got one envelope with one game in the post the other 3 games were not in there.

They have proof that all 4 games were sent in one box but can't share proof with me.

I only got 1 game in one envelope, so the games were not all sent out as I would have got all 4games in one box.

I am not happy as there are not willing to help or do anything

I want them to either resend the games to me or issued a refund for the voucher of £100 that I have lost.

Thank you

In august 2020 I urgently needed a PC for a project. I couldn't wait and bought an i5 4670 from CeX UK online the CPU at the time cost £48.

They sent an i5 4460 which isn't what I ordered and had specs/features that I couldn't use fully. This CPU also cost only £35 not £48.

I informed CeX they sent the wrong item but seeing how urgent this project was I had no choice but to use it.

I'm a disabled person that lives alone. I told them it'll cost me £5 bus to the nearest shop over 15 miles away, I told them my post office is over two miles away. I have no support so returning is impossible that and my project couldn't wait.

I agreed to keep if they refunded the £13 difference and two months on I'm banging my head against the wall.

I posted a review on their site which they removed covering the truth. Their support doesn't listen and this has to stop. It's resulted in my health going down hill now as my computer is damaged due to their demands.

I disputed with paypal and CeX took almost a month to reply, after two messages repeating my past issues paypal have sided with CeX and are forcing me to return not only the CPU I bought but the ram that I bought which was fine.

They're also expecting me to pay the postage costs with no refund to this...

Getting fed up I decided to take the CPU out of my system which isn't designed to have CPU's repeatedly removed and in the process the latch pinged and made the CPU move in the socket which bent the pins meaning my computer itself is now dead. So now thanks to CeX I'm out of pocket by £13 and a whole computer as the motherboard is damaged due to them being unable to listen to people and trying to screw over disabled people.

I would like CeX to pay the full costs to fix or replace my computer and give the proper parts at their cost and not mine.

I bought a Samsung S6 in-store (Hounslow) anh prompthed d after a few days, the item was obviously faulty.
I returned the item back to the store about 8 days later and showed the fault (screen acted upon its self without USER INPUT!). Alos the phone was quite hot to the touch. The satff member took the phone and was satisfied that there was indeed a problem. Howver, it took a long time for the store to conclude a refund as I had to go back and forth to the store. None of the staff members explained what was happening for the 45 minutes that I was arround in and out of the store. Omly when I asked did the staff member feably explain that he was waiting for another staff member! Finally when the item status was addressed, I was only given the refund option. I enquired as to whether there was another similar phone which prompted action. Eventually I took the refund as a credit-mote! Not good Customer service!

Yesterday, I took my sons xbox one elite controller into the Thetford Store as it was drifting. I waiting 30 minutes for the staff to establish if the controller was fixable. On my return to the store I was advised that it was faulty and was only offered a refund of my original cost at £110, as they had no replacements in that store and as I had originally ordered this online I was advised I would have to get back to the online service to obtain the extra £20 difference so I could obtain another controller at a cost of £130 from another store.

This morning the Thetford store remarkably have a controller for sale at £130, which makes me feel like I've had £20 stolen from by pocket. Customer Services attitude is that as I've been refunded by the store with the original cost they can't now give me anything further.

This is disgusting service and looks like a means of them making money!

I recieved a damaged Steelbook in an online order, i spoke to Puneet on Cex Facebook messenger, i asked for another copy to be transferred to my local store so i could exchange it, i was told " transfer of stock from one store to another is at the store's discretion" but then was asked to go talk to someone else by Email (Robin), who then told me they cannot transfer from store to store for security reasons ? and to take it back to store, get a refund, re-order.So heres the next problem, they only had 2 of this item in stock, so i explain that if i take it to store for a refund it will go back into stock and when i re-order it i will have a 1 in 3 chance of getting the same damaged item.Then i am told by Robin that they will get in touch with the other 2 stores (mansfield and trowbridge) and check on the items quality and get back to me, eventually i am told the items are in perfect condition and pictures (which i never recieved) were attatched to show this, and to BUY it AGAIN, then take the damaged one back ! After being messed about i order it AGAIN, only to find out that Barnsley has bought one in, and the store who were sending it to me was Barnsley ! so i am now taking a gamble on this one being in good condition otherwise i am in the same position !.
I cannot believe how much hassle this has been for a Damaged item i just wanted to exchange.A damaged item should be Replaced with no hassle, if i buy online i should have piece of mind that it will be sent with minor cosmetic damage and not a BIG dent and crease on the FRONT and i should not be the one having to order a 2nd copy while i already have the first copy, to then go into store and get a refund.I Realy hope the replacement is in good condition ! but its a gamble...

Today (17/02/2020)I went to sell some AirPods which I bought two days ago and I hadn't used from o2 but couldn't take back there because I had lost the receipt, as Cex is usually easy to sell to I thought I would give it a try. When I was in store asking to sell them I was told they where a class A and where worth £97 this was written on a piece of paper and I was asked to sign this if the information above was correct, therefore I did. I was also then asked to sign a receipt to say that £97 was the correct amount for this. Everything was completed and I was happy with this until roughly 30 minutes after leaving the shop I had a call on No Caller ID which I was hesitant to answer, it was Cex on the phone saying (which is unusually that I am being phones on no caller ID making it difficult to phone back). The women on the phone then said to me that the AirPods are no longer class A and are class B as there was a ‘scratch on the back' meaning they are worth £84, on the phone I thought it was a waste of time going back to sort it out because I had already left the town. However, now thinking about it, firstly I had signed sheets confirming the information was correct and the money they where worth, secondly if the ‘scratch on the back' was ‘so big and obvious' as the women said on the phone, how come the person who dealt with me in the shop didn't notice this? thirdly, I think it is stupid how you decide to contact your customers on no caller ID which makes it a hassle to ring back and harder to find the phone number to call back on. Overall, my experience as Cex was awfull and I think the way I have been treated as a customer was rude and disrespectful and I will not be shopping here or selling my producers here ever again unless there is some compensation for the way your staff behave, and the way how my signature has been used for the wrong purposes and for things I havnt signed for. This makes me feel uncomfortable as to how honest your company is, especially because the product I was selling to you today was un used and still in packaging there is no way there was any scratches on the back.
Thank you

Tried to sell two items today and buy one (I would have also had to give them additional money).
*Computer* wouldn't accept that the first item (an Aukey 4K "Go Pro" style camera, used once) was "A" grade as there was no (3 page) manual with it (available on line). There was, however, multiple brackets, waterproof cases, remote, additional battery and original box! *Assistant* couldn't give me a price for a "B" grade until she'd sent and received messages from somewhere else!
*Computer* wouldn't let me sell an LTL Acorn Game Camera as it wasn't in it's system and therefore doesn't exist!
Non-assistive *Assistant* couldn't deviate from what her *Computer* boss told her; so I put them for sale on eBay and bought the Panasonic Bridge camera I was going to buy from them elsewhere!
Cex's £140 cash and goods loss, my gain. I got my camera anyway and will get more money for my goods than Cex would have given me.

I personally packaged my items making sure all were in situ and in mint condition and packaged them well. I waited over a week and then logged on to my account to see that almost all items had been marked as damaged or missing which is completely untrue! There is also no phone number to call and the online contact form does not work! I am shocked and disgusted to day the least and have today posted a letter of complaint but whether this will be answered remains to be seen. I am currently owed at least £40 by this company.

Order number: 6800067 Please refer to my emails with Ritesh(customer service).

Ordered and payed for on the 29th Oct. Received with a missing lead. The unit immediately displayed an error code amongst other issues.
The console was returned for repair or replacement. I have been in email contact with Ritesh almost daily requesting the issue to be dealt with promptly due to the surrounding circumstances. Ritesh, although very polite and informative was clearly restricted by company policy. I then requested for a senior manager to be involved (first on Sunday the 17th and again on the 20th) I have had absolutely no reponse since then which I feel is completely unacceptable as this whole issue is due to a untested/faulty console being sold to me. None or very little effort has been made to placate me and rectify the situation in a prompt and efficient manner.
Please advise.
Glen Marwood.