CeX / WeBuy.com review: re: no reply email product issue

Dear Sir / Madam,

I am writing to you to raise an issue about: Shops

The issue that I have experienced was: I brought a i9 9900K from CEX on the 14/12/2019 as part of the parts needed to build a new PC. When the PC would not work I took it to a computer shop to investigate what the problem was. I was advised that the product brought from CEX was faulty. On the 25/01/2020 I returned the product to CEX and was given a replacement. But when installed by the computer shop i was informed that this one was also faulty. I am extremely unhappy and have had to pay an extra £75 so far to get this issue investigated.

It occurred on: 14/12/2019

This meant that It has made me feel angry, frustrated and extremely upset. It is obvious that these products are not tested correctly or handled incorrectly.

Full refund in cash and reimburse the extra cost needed to be payed to the computer shop that had to investigate the fault.

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.

Yours faithfully,

claire byrnes

Store location Nottingham Victoria Centre 

131 Trowell Road 
Nottingham Nottinghamshire 
Ng8 2EN