Zagg
reviews and complaints

I recently had a rather disappointing experience with Zagg, a popular tech brand that offers a range of accessories and protective gear for our beloved gadgets. I purchased a charging cable for my iPhone at my local Apple Store, which appeared to be of great quality and durability. However, after only using it occasionally as a spare cable for my car, it suddenly stopped working after just a few months.

Understandably, I was frustrated and disappointed that the cable had stopped working so soon, especially since it still looked practically brand new and had never been subjected to any rough treatment. So, I turned to Zagg's warranty policy, hoping to get a replacement cable free of charge.

However, my hopes were swiftly dashed when I found out that Zagg was demanding I pay an additional $8 for "shipping and handling costs" to receive a replacement cable. This seemed outrageous to me, since the most I had ever paid for shipping a small product like a charging cable was $2 at most. To me, it felt like Zagg was trying to trick customers into paying more money for cheap products that may break easily.

It's disheartening to experience such a seemingly lackluster commitment to quality products and customer satisfaction from a brand so widely recognized and popular in the tech world. The fact that their warranty policy was turned into a way for them to profit instead of serving the customers who trusted them with their money is disconcerting, to say the least.

In the end, I'm left feeling deeply skeptical about Zagg's products and their credibility as a company. It's a shame to see such a once-promising brand go down the path of profit over customer satisfaction and quality.

After reading the review about Zagg, I was hesitant to check out their website, zagg.com. However, I decided to look into it and see if all the negative backlash was warranted. I must say, my experience with Zagg was quite different from what I expected based on the review.

First off, their website is very user-friendly and easy to navigate. They have a wide variety of products, including screen protectors, phone cases, and keyboards. I was impressed with how many options they had available for each device.

I ended up purchasing a screen protector and phone case for my iPhone. The checkout process was smooth and easy, and my products arrived within a few days. The packaging was neat and secure, and I was excited to try out my new items.

To my surprise, the screen protector was very easy to apply and has held up well over time. The phone case is also great quality and has protected my phone from drops and scratches. I have had no issues with either product and am very satisfied with my purchase.

It's unfortunate that the initial review had such a negative experience with Zagg customer service. While I cannot speak to that experience, I can attest to their quality products and efficient shipping and packaging. It's always important to do your research before making a purchase, but I encourage others to give Zagg a chance based on my personal experience.

I recently had the pleasure of discovering Zagg, an online retailer of high-quality screen protectors and accessories for electronic devices such as iPhones and iPads. Upon browsing their website, I was pleased to find that they offered an array of screen protectors for various electronic devices at a very affordable price.

As a new iPad owner, I was delighted to see that they had a screen protector available for only $20, which was also their most superior line of protectors. This was a fantastic price, and I immediately added the product to my cart and completed the purchase with ease.

To my dismay, I noticed that my iPhone's screen protector had a bubble on the side. I knew I had to take action, so I registered my warranty and got in touch with their customer service department. I was amazed at how quickly they responded and how knowledgeable and helpful they were in assisting me with my issue. They offered me a reduced fee for shipping to send in my iPhone for warranty replacement as well as a 50% discount since I was a new customer.

Overall, I can confidently say that my experience with Zagg was superior. They provided me with a high-quality product at an affordable price, as well as outstanding customer service. I would highly recommend Zagg to anyone in need of electronic device protection, and I will definitely be returning as a customer in the future.

My experience with Zagg has been a mixed bag over the years. When I first purchased a screen cover and it failed, I was pleasantly surprised by how quickly Zagg was able to send me a replacement. However, as the company has grown larger, it seems that their customer service has suffered. Recently, when I needed to replace a screen cover, it took nearly three weeks from start to finish to receive a replacement, which I consider to be an unreasonably long amount of time.

In addition to issues with customer service, I've also noticed that the quality of Zagg's products has been declining. When I recently ordered screen covers for my new 12 Pro Max and Apple Watch, I was disappointed to find that the edges were rough and uneven, making them difficult to attach and causing them to fall off shortly after application. Despite reaching out to customer service for a replacement, it took 20 days in total for me to finally receive new products that were of proper quality.

Overall, I feel that Zagg has become too large to provide the level of care and quality that they once did. While their early customer service was impressive, I no longer feel that I can trust them to provide reliable products or timely support. I will be looking to other companies for my future screen cover needs.

As a consumer investing in a high-quality phone cover and protective glass is crucial to ensure the longevity and durability of your device. That's why I opted to purchase from Zagg.com as they offered a replacement policy with no questions asked providing peace of mind that my investment would be protected.

However, I was disappointed to learn upon visiting the booth where I purchased the items that they no longer had the suitable replacements for my iPhone 8. I was then forced to call and order the cover and glass which incurred additional shipping charges of $7.99 each. Even worse, upon receiving my order, I received two glass replacements that weren't even the rose gold option that I had originally ordered. Furthermore, the cover was not even included with the order, due to an error on their part, and I was told that I would have to pay to have it shipped separately.

After much frustration and arguing, they eventually waived the shipping fee. However, in order to receive the cover, I was required to send the old one back to them; something that I had not been made aware of when I originally purchased the items.

It's frustrating as a consumer to feel like you're not properly informed about the process when investing so much into protecting your device. While I appreciate the replacement policy, the expensive price point coupled with shipping fees and errors in the order fulfilment process made for a negative experience with Zagg.com. In my opinion, the purchase is not worth the high cost or the hassle that came with it.

If you're in the market for a phone charger, be warned - the Mophie Juicepack may not be what it used to be. Personally, I used to be pretty happy with my Galaxy S6 compatible Juicepack - it provided about two full charges and I had no complaints. But after only a year, it stopped working altogether. Not so great.

Recently, I upgraded to the Samsung Galaxy S9+ and decided to try out the Mophie Juicepack again. Unfortunately, I was really disappointed this time around - even though it was newly designed for my phone model, it barely brought my phone's battery up from 20% to a little over 70%. Even after trying all kinds of charging methods, it just wasn't doing the job.

So, after that experience, I decided to request a warranty replacement. However, even the replacement Juicepack didn't perform any better - that's definitely not a result I was hoping for. I'm not sure what's changed with the Juicepack design, but it's simply not delivering on its promises anymore.

In my opinion, the Mophie Juicepack just isn't worth the $100 price tag or the additional weight anymore. It doesn't function as advertised, so I'd suggest looking for other options if you're in the market for a phone charger.

I cannot say enough good things about Zagg and their products, specifically their invisibility screen protectors. I have been a loyal user for years and cannot imagine switching to any other brand. One of the major reasons I continue to use Zagg is because of their outstanding warranty. I have broken my screen protector countless times, and this warranty has saved me time and time again.

Their website is user-friendly and makes it incredibly easy to get a replacement screen protector with just a few clicks. It used to be that you had to send in your old screen protector when getting a new one, but they have since stopped doing that, which I assume may be due to COVID restrictions or their commitment to reducing waste and unnecessary shipping.

The warranty replacement packages are a fantastic touch, and they have made the whole process of replacing a broken screen protector a breeze. They used to include a guide to help you place the new protector on your phone, but they have since stopped doing that, which I'm all for as it means less plastic going into landfill.

Currently, I am using Zagg's InvisibleShield Glass+ Privacy screen protector in black, and I am very pleased with it. It is doing an excellent job of protecting my phone screen while also providing the necessary privacy. Overall, I have nothing but positives to say about Zagg and their products, and I wholeheartedly recommend them to anyone in need of a reliable and long-lasting screen protector.

As a customer of Zagg, I was extremely disappointed with my recent purchase from their website. I actually ordered screen protectors and cases a little over two weeks ago, but unfortunately, I have yet to receive the items. Naturally, I was concerned and called Zagg’s customer service department three times, only to receive unhelpful responses. Despite my valid concerns, the team refused to trace the package or even consider sending me a replacement.

To make matters worse, when I expressed my dissatisfaction and explained that I didn’t feel comfortable paying for items I never received, the customer service representative threatened me. They made it clear that “payment charge backs” were taken seriously and hinted that contesting my credit card payment wouldn’t be tolerated. This is simply unacceptable customer service and a clear indication that sales revenue is their top priority, while the delivery of actual products is not a priority.

Given my experience, I would advise potential customers to think twice before buying from Zagg.com. Instead, they should consider Amazon Prime, which offers speedy delivery or visit one of the many local Zagg stores if possible. Additionally, as I look back on my dealing with Zagg.com, it's evident that Zagg products are incredibly overpriced. Furthermore, the warranty and support process was poorly supported, and they even charge for the service, which isn’t a warranty at all! It's more of an additional expense, which is not worth it in the end.

In conclusion, if I could give Zagg less than one star, I would. They are not a reliable company when it comes to product delivery, customer service, or even their warranty. Instead of wasting your hard-earned money on their overpriced products, I would suggest staying away from Zagg altogether.

Bob's review of Zagg might sound like a nightmare, but unfortunately, it's a reality for many customers who have experienced issues with their products. Bob purchased a pair of Airfrogz 2 earbuds in November 2021, only to find they were faulty right away. He reached out to the retailer where he purchased the earbuds, only to be told that he would have to go through Zagg in order to get a replacement or refund.

However, what followed was a frustrating and time-consuming experience that left Bob feeling angry and frustrated. Despite his repeated attempts to contact Zagg's customer service team via phone and email, he was unable to get through to anyone and spent countless hours on hold waiting for a response.

Even after months of trying to resolve the issue, Bob has been unable to secure a refund, and he's now left with a product that he doesn't want and can't use.

While Zagg may have great products, Bob's experience shows that their customer service is severely lacking. Nobody wants to spend hours on hold or go through hoops to get a refund or replacement, especially when the product in question is faulty to begin with.

If you're considering purchasing a Zagg product, you may want to take Bob's experience into account and proceed with caution. While the Zagg brand may be popular, it's clear that their customer service is not up to par.

Reading the reviews about Zagg (zagg.com), it seems that many customers are highly frustrated with their warranty and customer service. One customer recounts an experience where they were charged shipping costs to replace their defective product, even after going to an authorized dealer. This customer also compared Zagg's practices to that of Mercedes-Benz USA - where customers are never charged for warranty returns, let alone for installation fees.

Another customer was told they could bring their phone to an authorized kiosk for a free replacement if anything happened to their screen. However, after the shield was scratched and then started to lift up, the customer was asked to pay a $10 fee for replacement. This was in addition to the $40 they paid for the product in the first place. As frustrated as this customer was, they still gave Zagg 1 star.

It seems like many customers were promised a "lifetime warranty", yet were still being charged extra fees for replacement, which contradicts the very definition of a lifetime warranty. Additionally, some customers have reported that their Zagg products have cracked prematurely, with customer service representatives saying that it is common for most people to have 4-5 warranty claims per year.

From these reviews, it appears that Zagg's business model may be focused on planned obsolescence and profit over customer satisfaction. It may be wise for potential customers to think twice before doing business with them.

I recently purchased a Zagg product from their website, zagg.com, and unfortunately, it cracked within a mere 30 days of use. Despite trying to put up with the damage, the deterioration of quality became too much to bear and I finally had to reach out to the company to exercise the "lifetime warranty" that they proudly boast of on their website.

However, I was disappointed to learn that even after providing proof of purchase to register my product, Zagg did not provide a simple replacement. Instead, they required me to send the original damaged product back at my own expense, and then pay for shipping once again to receive a replacement.

While I was excited to have a product with a lifetime warranty, my experience with Zagg has been disappointing. I feel as though I was misled into thinking I would receive a hassle-free replacement process should any issues arise. Instead, I was met with resistance and additional expenses.

Overall, I would not recommend anyone make a purchase from Zagg. Their products may seem enticing, but the experience of dealing with their warranty process was not worth the investment.

I had a rather unpleasant experience with Zagg when I recently approached them for a phone screen repair. Upon receiving my phone back I realized that face recognition and some other features were not functioning properly. So, I decided to take it back to them the very next day. To my utter dismay, I was told that my phone was water damaged and that it had been broken by Zagg themselves. This came as a shock to me as my phone was in perfect working condition, except for the cracked screen that had brought me to Zagg in the first place.

Needless to say, I was extremely disappointed with the careless and unprofessional service I received from Zagg. As a consumer, I had trusted them to take care of my device with utmost care and attention. However, the way they handled my phone and the subsequent damage caused, not only showed a lack of responsibility but also a disregard for their own reputation as a reputed company in the market.

From my experience, I can only caution other users to be careful when trusting their devices to Zagg. Though they may have a good reputation, my experience showed that they were not as reliable as their brand promises. Given the level of trust we place in our devices as a crucial part of our daily lives, choosing a repair or protection service is a crucial decision that we should make with care.

Zagg has been a terrible experience for me. I do not recommend anyone to purchase from this store. The issues began right from the start when I made my purchase, as I was made to pay for shipping even though it was deemed unnecessary. After waiting for my order to arrive for what felt like an eternity, I was shocked to see that I received an EU adapter instead of one suitable for Australia! This was a total inconvenience as it forced me to go through the hassle of acquiring a new adapter before I could start using the product.

Sadly, that was not the end of my troubles with the product. The device turned out to be faulty, and I had to go through the tiresome process of returning the item. The worst part about this was that I had to bear the cost of shipping the faulty item back to the supplier. This is just unacceptable.

Furthermore, I regret even purchasing the product in the first place. I would not recommend anyone to purchase from Zagg as they do not deliver quality products, and the entire process is a complete ripoff. It is undoubtedly a waste of both time and money. Save yourself the trouble and avoid Zagg at all costs.

When it comes down to protecting our expensive devices, it's natural to feel like going all out. However, sometimes it may feel like an unnecessary expense when you can find the same products for much less elsewhere. This is the predicament I was in when I decided to give Zagg's screen protectors a try for my phone.

At first, I was impressed by the price of the product, but upon receiving it, I noticed that it was the same thickness and material as other screen protectors found in your average phone shop for four times less cost. Nevertheless, I still had high hopes for this screen protector because it promised durability and longevity, something that is crucial in this day and age when phones are our lifelines.

Unfortunately, my initial hopes were short-lived. Within a month of use, the protector had already cracked way too easily, leaving me extremely disappointed and feeling like I had spent way too much on this product. Out of desperation, I went to claim the warranty assuming that it would be an easy process that would cost me nothing. To my surprise, I was asked to pay an additional fee of 11? just for delivery, even though the website advertised free delivery.

Overall, I was left feeling quite underwhelmed by this experience. I expected better from a company like Zagg, who are well-known for their quality tech products. While the screen protector wasn't overly terrible, it certainly wasn't worth the price tag that came with it. I would recommend exploring other options before settling on Zagg's screen protectors. It may save you some money and hassle in the long run.

Zagg.com is a company that many people rely on for quality tech accessories. Unfortunately, my experience with this business was far from satisfactory. I was faced with the frustrating obstacle of being charged twice for shipping on warrantee replacement. It was perplexing and seemed unreasonable that a customer would have to pay twice for a warranted replacement, but unfortunately that was my experience.

On top of this issue, I encountered an even bigger problem - my product was mailed to the wrong address. When I reached out to the customer service team for assistance, I was told that it was my fault for providing the wrong address. However, this was not the case as I had selected my billing and shipping address as the same, and they were able to process the charge on my credit card without any issue. It was distressing to learn that the company failed to pay attention to detail, leading to my package being sent to the wrong place.

Overall, my experience with zagg.com was disappointing and left me feeling cheated. It was discouraging to find out that a company that's supposed to pride itself on quality products and exceptional customer service could be so lacking in these aspects. Based on what I have been through, I recommend to everyone to think twice before purchasing anything from zagg.com.

After trying out the Zagg charging capacity, I must say that I was very underwhelmed by its performance. Despite advertising the ability to provide a significant charge boost to my phone, I found that it only managed to add 33% more battery life even when starting at a measly 39% charge.

When I reached out to the Zagg customer service team about this issue, I was disappointed to hear that they were willing to exchange the product, but only if I paid a fee of $6. This struck me as an inappropriate request, particularly since they had sold me a product that failed to live up to its advertised abilities in the first place.

While $6 may not be a monumental amount of money, it's really the principle of the matter that left me disillusioned with both the product and the customer service experience. Overall, I don't recommend Zagg charging capacity and would advise looking for better options out there.

As an avid iPhone user, protecting my device is a top priority for me. So, when I stumbled upon Zagg's website, I was immediately intrigued. After all, their screen protectors are known to be the most expensive ones on the market, promising incredible quality and reliability. However, my interest quickly turned into disappointment as I realized that Zagg's European distribution channel was not as efficient as I first thought.

To be more specific, it has been almost two weeks since I placed my order for a screen protector for my ?1050 iPhone 13 Pro, and it still hasn't arrived. What's more, Zagg's lack of tracking information or status updates is driving me crazy. I mean, waiting three weeks for a simple accessory is one thing, but not knowing where it is or when it's going to arrive is simply unacceptable.

Even if this screen protector had magical powers and could do my dishes or homeschool my kids, I wouldn't care. The horrible service I've experienced so far is enough to turn me off from ever considering Zagg's products again. It's a true shame because I had high hopes for their screen protectors, but if this is how their company runs its operations, I don't see how they can stay competitive.

In summary, do yourself a favor and steer clear of Zagg. Save yourself the frustration and disappointment of dealing with a company that doesn't care about its customers. Instead, opt for one of the many other options available on the market that can offer you reliable service and quality products without the hassle.

When it comes to protecting our mobile devices, every one of us wants a product that is reliable and efficient in preventing scratches and other potential damages. With this expectation in mind, I came across Zagg and decided to give it a try. However, I must say that my experience with this product was not what I had hoped it would be.

Firstly, the product is undeniably overpriced. While I was willing to pay a little extra for quality, I was left disappointed by the fact that the cover showed every scratch within just three months of use, rendering it almost opaque. Disappointing to say the least!

Since I had registered each of these covers, I decided to seek a replacement under warranty. However, the Zagg website was not able to complete this task at the time, leaving me no option but to call customer services. As expected, the waiting time was over 30 minutes.

When I finally spoke to a representative, I was informed that I would need to pay $7.99 for shipping for each cover. I was utterly taken aback by this revelation. I mean, why would anyone have to pay for shipping when it comes to claiming the warranty for a product? When I asked if I could return all three covers simultaneously, I was told that it was not possible and that each cover would have to be returned one-by-one, with a $7.99 shipping cost charged for each cover.

Overall, I found the experience with Zagg to be a disappointing one. The cover is no good for the price, and the customer service is far from ideal. Therefore, If you're looking to purchase a protective cover for your mobile devices, I would recommend exploring other options before considering Zagg.

As a loyal customer of ZAGG, I have been utilizing their screen protectors for over a decade and have covered seven phones for my entire family at once. They certainly do a great job at shielding your device from harm. However, my experience with their warranty replacement process has been rather mixed. If the screen protector ends up cracking and you require a warranty replacement, you have about a 50/50 shot of actually receiving a new one without having to wait an extended period of time and reaching out relentlessly. Such a practice is certainly not reflective of good business. The disappointing part is how they use the word "lost" when you contact them to inquire the reason for such a delay, which seems to occur more often than one would expect. This pattern has transpired over eight times over the years and the response never deviates. As such, I would urge potential customers to be aware of this if considering purchasing from ZAGG.

When I heard about Zagg and their high-quality screen protectors, I decided to take the plunge and invest in one of their products. I was drawn to the price and the promise of a lifetime warranty, thinking that I was making a smart decision.

Unfortunately, my experience with the screen protector was not what I had hoped for. Despite being gentle with my phone and taking care to follow all of the instructions, the screen protector cracked while it was in my pocket. Not only was this frustrating, but it also caused me to get a sharp piece of glass in my thumb - not exactly the experience I was looking for when trying to protect my phone.

To add insult to injury, I discovered that the lifetime warranty offered by Zagg was not as great as I thought it would be. Although they do offer to replace damaged screen protectors, they require customers to pay $7.99 for shipping and wait up to three weeks for the replacement to arrive. I was under the impression that the warranty would be free, but it turns out that this is not the case.

After this experience, I have to say that I don't think the Zagg screen protector is worth the time or money. There are cheaper options available, such as the Onn screen protector from Walmart which costs just $4.99. In fact, I found that the Onn screen protector worked just as well - if not better - than the Zagg one. Overall, I was disappointed by my experience with this company and would not recommend their products to others.