Zagg
Reviews and Complaints

I recently purchased a Zagg product from their website, zagg.com, and unfortunately, it cracked within a mere 30 days of use. Despite trying to put up with the damage, the deterioration of quality became too much to bear and I finally had to reach out to the company to exercise the "lifetime warranty" that they proudly boast of on their website.

However, I was disappointed to learn that even after providing proof of purchase to register my product, Zagg did not provide a simple replacement. Instead, they required me to send the original damaged product back at my own expense, and then pay for shipping once again to receive a replacement.

While I was excited to have a product with a lifetime warranty, my experience with Zagg has been disappointing. I feel as though I was misled into thinking I would receive a hassle-free replacement process should any issues arise. Instead, I was met with resistance and additional expenses.

Overall, I would not recommend anyone make a purchase from Zagg. Their products may seem enticing, but the experience of dealing with their warranty process was not worth the investment.

I had a rather unpleasant experience with Zagg when I recently approached them for a phone screen repair. Upon receiving my phone back I realized that face recognition and some other features were not functioning properly. So, I decided to take it back to them the very next day. To my utter dismay, I was told that my phone was water damaged and that it had been broken by Zagg themselves. This came as a shock to me as my phone was in perfect working condition, except for the cracked screen that had brought me to Zagg in the first place.

Needless to say, I was extremely disappointed with the careless and unprofessional service I received from Zagg. As a consumer, I had trusted them to take care of my device with utmost care and attention. However, the way they handled my phone and the subsequent damage caused, not only showed a lack of responsibility but also a disregard for their own reputation as a reputed company in the market.

From my experience, I can only caution other users to be careful when trusting their devices to Zagg. Though they may have a good reputation, my experience showed that they were not as reliable as their brand promises. Given the level of trust we place in our devices as a crucial part of our daily lives, choosing a repair or protection service is a crucial decision that we should make with care.

Zagg has been a terrible experience for me. I do not recommend anyone to purchase from this store. The issues began right from the start when I made my purchase, as I was made to pay for shipping even though it was deemed unnecessary. After waiting for my order to arrive for what felt like an eternity, I was shocked to see that I received an EU adapter instead of one suitable for Australia! This was a total inconvenience as it forced me to go through the hassle of acquiring a new adapter before I could start using the product.

Sadly, that was not the end of my troubles with the product. The device turned out to be faulty, and I had to go through the tiresome process of returning the item. The worst part about this was that I had to bear the cost of shipping the faulty item back to the supplier. This is just unacceptable.

Furthermore, I regret even purchasing the product in the first place. I would not recommend anyone to purchase from Zagg as they do not deliver quality products, and the entire process is a complete ripoff. It is undoubtedly a waste of both time and money. Save yourself the trouble and avoid Zagg at all costs.

When it comes down to protecting our expensive devices, it's natural to feel like going all out. However, sometimes it may feel like an unnecessary expense when you can find the same products for much less elsewhere. This is the predicament I was in when I decided to give Zagg's screen protectors a try for my phone.

At first, I was impressed by the price of the product, but upon receiving it, I noticed that it was the same thickness and material as other screen protectors found in your average phone shop for four times less cost. Nevertheless, I still had high hopes for this screen protector because it promised durability and longevity, something that is crucial in this day and age when phones are our lifelines.

Unfortunately, my initial hopes were short-lived. Within a month of use, the protector had already cracked way too easily, leaving me extremely disappointed and feeling like I had spent way too much on this product. Out of desperation, I went to claim the warranty assuming that it would be an easy process that would cost me nothing. To my surprise, I was asked to pay an additional fee of 11? just for delivery, even though the website advertised free delivery.

Overall, I was left feeling quite underwhelmed by this experience. I expected better from a company like Zagg, who are well-known for their quality tech products. While the screen protector wasn't overly terrible, it certainly wasn't worth the price tag that came with it. I would recommend exploring other options before settling on Zagg's screen protectors. It may save you some money and hassle in the long run.

Zagg.com is a company that many people rely on for quality tech accessories. Unfortunately, my experience with this business was far from satisfactory. I was faced with the frustrating obstacle of being charged twice for shipping on warrantee replacement. It was perplexing and seemed unreasonable that a customer would have to pay twice for a warranted replacement, but unfortunately that was my experience.

On top of this issue, I encountered an even bigger problem - my product was mailed to the wrong address. When I reached out to the customer service team for assistance, I was told that it was my fault for providing the wrong address. However, this was not the case as I had selected my billing and shipping address as the same, and they were able to process the charge on my credit card without any issue. It was distressing to learn that the company failed to pay attention to detail, leading to my package being sent to the wrong place.

Overall, my experience with zagg.com was disappointing and left me feeling cheated. It was discouraging to find out that a company that's supposed to pride itself on quality products and exceptional customer service could be so lacking in these aspects. Based on what I have been through, I recommend to everyone to think twice before purchasing anything from zagg.com.

After trying out the Zagg charging capacity, I must say that I was very underwhelmed by its performance. Despite advertising the ability to provide a significant charge boost to my phone, I found that it only managed to add 33% more battery life even when starting at a measly 39% charge.

When I reached out to the Zagg customer service team about this issue, I was disappointed to hear that they were willing to exchange the product, but only if I paid a fee of $6. This struck me as an inappropriate request, particularly since they had sold me a product that failed to live up to its advertised abilities in the first place.

While $6 may not be a monumental amount of money, it's really the principle of the matter that left me disillusioned with both the product and the customer service experience. Overall, I don't recommend Zagg charging capacity and would advise looking for better options out there.

As an avid iPhone user, protecting my device is a top priority for me. So, when I stumbled upon Zagg's website, I was immediately intrigued. After all, their screen protectors are known to be the most expensive ones on the market, promising incredible quality and reliability. However, my interest quickly turned into disappointment as I realized that Zagg's European distribution channel was not as efficient as I first thought.

To be more specific, it has been almost two weeks since I placed my order for a screen protector for my ?1050 iPhone 13 Pro, and it still hasn't arrived. What's more, Zagg's lack of tracking information or status updates is driving me crazy. I mean, waiting three weeks for a simple accessory is one thing, but not knowing where it is or when it's going to arrive is simply unacceptable.

Even if this screen protector had magical powers and could do my dishes or homeschool my kids, I wouldn't care. The horrible service I've experienced so far is enough to turn me off from ever considering Zagg's products again. It's a true shame because I had high hopes for their screen protectors, but if this is how their company runs its operations, I don't see how they can stay competitive.

In summary, do yourself a favor and steer clear of Zagg. Save yourself the frustration and disappointment of dealing with a company that doesn't care about its customers. Instead, opt for one of the many other options available on the market that can offer you reliable service and quality products without the hassle.

When it comes to protecting our mobile devices, every one of us wants a product that is reliable and efficient in preventing scratches and other potential damages. With this expectation in mind, I came across Zagg and decided to give it a try. However, I must say that my experience with this product was not what I had hoped it would be.

Firstly, the product is undeniably overpriced. While I was willing to pay a little extra for quality, I was left disappointed by the fact that the cover showed every scratch within just three months of use, rendering it almost opaque. Disappointing to say the least!

Since I had registered each of these covers, I decided to seek a replacement under warranty. However, the Zagg website was not able to complete this task at the time, leaving me no option but to call customer services. As expected, the waiting time was over 30 minutes.

When I finally spoke to a representative, I was informed that I would need to pay $7.99 for shipping for each cover. I was utterly taken aback by this revelation. I mean, why would anyone have to pay for shipping when it comes to claiming the warranty for a product? When I asked if I could return all three covers simultaneously, I was told that it was not possible and that each cover would have to be returned one-by-one, with a $7.99 shipping cost charged for each cover.

Overall, I found the experience with Zagg to be a disappointing one. The cover is no good for the price, and the customer service is far from ideal. Therefore, If you're looking to purchase a protective cover for your mobile devices, I would recommend exploring other options before considering Zagg.

As a loyal customer of ZAGG, I have been utilizing their screen protectors for over a decade and have covered seven phones for my entire family at once. They certainly do a great job at shielding your device from harm. However, my experience with their warranty replacement process has been rather mixed. If the screen protector ends up cracking and you require a warranty replacement, you have about a 50/50 shot of actually receiving a new one without having to wait an extended period of time and reaching out relentlessly. Such a practice is certainly not reflective of good business. The disappointing part is how they use the word "lost" when you contact them to inquire the reason for such a delay, which seems to occur more often than one would expect. This pattern has transpired over eight times over the years and the response never deviates. As such, I would urge potential customers to be aware of this if considering purchasing from ZAGG.

When I heard about Zagg and their high-quality screen protectors, I decided to take the plunge and invest in one of their products. I was drawn to the price and the promise of a lifetime warranty, thinking that I was making a smart decision.

Unfortunately, my experience with the screen protector was not what I had hoped for. Despite being gentle with my phone and taking care to follow all of the instructions, the screen protector cracked while it was in my pocket. Not only was this frustrating, but it also caused me to get a sharp piece of glass in my thumb - not exactly the experience I was looking for when trying to protect my phone.

To add insult to injury, I discovered that the lifetime warranty offered by Zagg was not as great as I thought it would be. Although they do offer to replace damaged screen protectors, they require customers to pay $7.99 for shipping and wait up to three weeks for the replacement to arrive. I was under the impression that the warranty would be free, but it turns out that this is not the case.

After this experience, I have to say that I don't think the Zagg screen protector is worth the time or money. There are cheaper options available, such as the Onn screen protector from Walmart which costs just $4.99. In fact, I found that the Onn screen protector worked just as well - if not better - than the Zagg one. Overall, I was disappointed by my experience with this company and would not recommend their products to others.