U.S. Cellular / United States Cellular
Reviews and Complaints

Been with US Cellular for years now and gotta say, their customer service is top-notch. Coverage is just as good as any other carrier out there and their prices are unbeatable. I've compared them to other carriers and they always come out on top. T-mobile is close in price but I've heard some horror stories about their service. My only gripe is that, like most carriers, they tend to offer the best deals to new customers to get them in the door. But for us loyal customers, there's always a catch. When you do have issues, you might have to ask for a customer retention specialist to get things sorted out. They seem to have more power to make things right.

Overall, I'm happy with US Cellular. They've been reliable and their customer service is always there to help. I've had a few hiccups here and there but they've always been quick to resolve any issues. The only thing I wish they would improve on is their rewards program. It's not as good as some of the other carriers out there. But hey, you can't have it all, right?

If you're looking for a carrier that won't break the bank and has great customer service, US Cellular is definitely worth checking out. They may not have all the bells and whistles of some of the bigger carriers, but they get the job done. And that's all that really matters.

US Cellular is a pretty good cell phone service provider. They have service in most parts of the country, which is great for me because I travel a lot for work. I can always count on having coverage wherever I go. However, I can't give them a perfect score because their website and customer support could use some improvement.

The website is really slow and it gives me a lot of errors when I try to look up my billing or phone usage. It's frustrating because I just want to see how much data I have left or how much I owe, but the website makes it difficult. I wish they would fix it so it's faster and more reliable.

When I call customer support, I usually have to wait on hold for a while before I can talk to someone. And when I finally do get through, the first level of customer service just reads from a script. It takes forever to get to someone who actually knows what they're doing. Twice, I was told that they would have to research my question and get back to me, but I never heard from them again. That's not good customer service.

Overall, if you don't need to use their website or call customer support, then you'll probably be happy with US Cellular. But if you do need to use those services, be prepared to be patient and maybe a little frustrated.

I gotta say, my experience with U.S. Cellular has been a bit of a rollercoaster ride. On one hand, their customer service reps are super friendly and always seem happy to chat with me. But on the other hand, I've had some serious issues with my bill.

Every month, like clockwork, I call them up to let them know that my bill is way higher than it should be. And every time, they agree that it's a mistake and promise to issue me credits to make up for it. But here's the thing - those credits never seem to actually show up on my bill. I'm talking about 50-80 bucks extra each month, which really adds up over time.

After less than four months of being a customer, I'm already owed over $200 in credits that I haven't seen yet. And let me tell you, that's not a great feeling. I'm hopeful that things will get better and that I'll finally see those credits on my next bill, but honestly, I'm not holding my breath.

I mean, I get that mistakes happen. But when you're running a business, you've gotta be able to follow through on your promises. And so far, U.S. Cellular hasn't really been doing that for me. I'm starting to wonder if I made a mistake by signing up with them in the first place.

All that being said, I do appreciate the friendly customer service reps. They're always polite and seem genuinely interested in helping me out. But at the end of the day, that's not enough to make up for the frustration of dealing with a messed-up bill every single month.

Honestly, I'm starting to think that once my phone is paid off, I might just switch to a different carrier. I mean, who wants to deal with this kind of headache on a regular basis? Not me, that's for sure.

So, I signed up with U.S. Cellular and got myself a contract that was supposed to be a specific amount per month. They even threw in a "free" phone with the service. But, lo and behold, my bill seems to go up every month like magic. I was even told that if I suspended my ex-husband's line, it would take $10 off my service. But, what they didn't tell me was that suspending his line would also cost me money!

To make matters worse, I have four phones under contract with U.S. Cellular, and two of them aren't even mine. And now, I'm stuck with a whopping $201 bill. I've tried every which way to get out of this mess, but all I'm told is that there's no way out unless my ex-husband takes the phones and puts them under his name. But, he won't do that.

To add insult to injury, no one at U.S. Cellular seems to be able to explain all the random charges on my bill. Just last week, my bill was $195, and now, just six days before the due date, it's suddenly $201! What gives?

Overall, my experience with U.S. Cellular has been frustrating and disappointing. I feel like I'm being taken advantage of, and no one at the company seems to care. I would not recommend U.S. Cellular to anyone looking for a reliable and honest cell phone provider.

I was trying to get a wireless modem for my lake house in Maine, but I couldn't find one at any local stores. I tried ordering online, but I couldn't because the modem was supposed to be shipped to a different address. I was feeling pretty frustrated until I decided to give U.S. Cellular a call.

I got connected with a guy named Patrick Foster, who I think is pretty high up in the company. He wasn't very nice to me, though. He talked down to me and acted like he didn't care about my problem. He didn't even try to help me find a solution, like shipping the modem to a different store in Brewer, Maine.

I was starting to lose hope until my nephew went to the Brewer Maine store that I had called three times. Can you believe they had a modem in the store the whole time? It seems like U.S. Cellular doesn't know where their inventory is, and they don't care about helping their customers.

Overall, I'm pretty disappointed with my experience with U.S. Cellular. I think they need to work on their customer service and inventory management if they want to keep customers like me.

I recently joined the family plan with USCELLULAR and boy, was that a mistake. I was talked into getting the z flip and have had issues with it from day one. The store personnel have been no help in solving the issues I have been experiencing. My phone has had screen failures twice now and when I asked to trade it in for a different phone due to the high rate of failure, they refused. As a first responder, my cell phone is crucial for emergency calls and USCELLULAR has refused to help me correct this issue.

To test their customer service, I had a friend go into the store and ask about the z flip. They praised it up and down, saying it was a great phone. But when he questioned them about the screen failure, they denied any issues with it. They are liars and their customer service is worthless.

The screen on my z flip is cracking in the fold and lining up the screen, just like my first phone did before it completely blacked out. This is a first responder's nightmare and USCELLULAR doesn't seem to care. The store in Springfield, VT has horrible and rude employees.

Overall, I am extremely disappointed with USCELLULAR and their lack of customer service. I would not recommend them to anyone.

I had a really bad experience with U.S. Cellular. I talked to three different agents about a promotion that I was interested in, but they all told me the same thing. I could have ordered it online, but I decided to go to the store instead. When I got there, the employees looked at me like I was crazy. I showed them the notes about the promotion, but they still seemed confused. They went in and out of the back room, talked on the phone, and scrambled around for about an hour and a half. Finally, they told me that all they could do was give me $400 off a phone. I was told that I qualified for up to $1200 off a phone, so needless to say, I left the store upset.

The next couple of times I called customer service, they were rude and unable to give me a straight answer. I tried to get someone from corporate on the phone, but it was impossible. I couldn't find a number or email to contact them. It was really frustrating. I wasted about six hours of my life dealing with this unappreciated company. It's no wonder they lost 50,000 customers in two months. My family and I had five lines with them, but not anymore. We're about to switch to Verizon.

I would not recommend U.S. Cellular to anyone. They do not value their customers. It's a shame because I had been with them for a long time, but this experience was the last straw. I hope they can improve their customer service in the future, but until then, I will not be doing business with them.

I have been a loyal customer of U.S. Cellular for almost 15 years now. In the past, I had no complaints about their service. However, in the last two years, things have taken a turn for the worse. Ever since the introduction of 5G, I have been experiencing issues with my service. It's frustrating when I'm in a store and I can't use an internet coupon because I don't have any service.

Another issue I have with U.S. Cellular is their billing process. When I added three lines for my family, they promised me a certain price, but when the bill came, it was much higher than what they had promised. This is not acceptable. As a customer, I expect them to keep their word.

But the worst experience I had with U.S. Cellular was when one of the phones I purchased from them broke down. I had insurance on the phone, so I called them to get it fixed. To my surprise, they told me that I had to have insurance on any phone I buy from them when on payments. When I told them that I had bought the phone from Walmart and not from them, they said that the phone did not have insurance on it, only my line did. This was a blatant lie. They had told me that I had to have insurance on the new phones, but now they were saying that it was only recommended. I later found out that a friend of mine had the same experience with them. They are nothing but crooks.

Overall, I am very disappointed with U.S. Cellular. They used to be a good company, but now they are just trying to rip off their customers. I would not recommend them to anyone.

I just paid a whopping $470 for two lines in one month and boy, was it a hassle. U.S. Cellular claimed that my payment was late, but when I tried to pay it, their system was down. I tried again later and they still said it was late. It seems like they're trying to take advantage of their current customers as they're going under. When I tried to cancel, they told me that I missed the deadline by a measly 8 minutes and had to wait another billing cycle. What a rip-off! I should have listened to others who warned me about this company, but I had them years ago and didn't realize they were now being quite unethical. They don't allow you to pay your bill online and then when the system is working again, they tack on late fees. Even though I tried to pay on time, they still charged me extra. I attached the bill that was due on the 12th when I couldn't get into the system as they were having difficulties and then said my password was wrong. That's for two lines! I heard this from others, but thought maybe they weren't on top of their bills. Nope, it's true. You're welcome to try for yourself, but I'd heed the warning and look elsewhere. I attached photos to show the $260+ charge as they said the previous months weren't paid or were paid late. Not true! I even had email confirmation that it was paid by the 12th, but they refused to adjust the charges. Why is it over $200 for two phones to begin with?! I attached proof of both monthly bills. BEWARE of this company's lack of ethics.

My elderly mother, who is 82 years old, recently purchased a phone for my 92-year-old father at the U.S. Cellular store in McAlester, Oklahoma. She did this because she was paying significantly more than $29 for an additional line on her other plan. The store employees assured her that she would have 15 days to return the phone if it did not work for my father with his hearing aids or if it was too difficult for him to use.

On the 15th day, my mother went into the store to cancel the plan and get a refund as my father's health had regressed significantly. However, the store employees could not find where she purchased the phone, even though she showed them the transaction on her banking app. She talked to several different people in the store who were very helpful, and they even called customer service in Tennessee, but still, nothing was resolved.

The employees apologized to my mother and told her that they would work on it and honor the 15-day policy since she had initially come in on the 15th day. Unfortunately, my father passed away a few days later. My mother had not heard from the store, so she and I returned to the store one week later, but they still could not figure out how to get her a refund. We left with assurance that they would honor the 15-day refund policy and were supposed to call us when they figured it out, but we received no call in 7 days.

My mother returned to the store today, and their answer was that she could not get a refund on the phone now because when she came in on the 15th day, it was actually the 17th day because they had ordered the phone for her, and it took 2 days to get it. Apparently, the 15 days start when you pay for the phone, not when you have it in your possession. I am sure that it is in the fine print, but my mother is 82 and just lost her husband and never even used the phone!

The local employees were all extremely nice and felt terrible about the situation. They said that it was a corporate decision and that they could not do anything about it. One of the employees even offered to buy the phone from my mother because they felt so bad. Since then, I have read hundreds of horrible reviews about U.S. Cellular. I would not recommend using them.

1st I want to say that I upgraded one phone without any credits paying full price, but when upgrading my 2nd phone, I was told I would receive a credit of 16.99 per month. I am getting the credit, but my issue I'm being charged for a line upgrade of $15.00. I was never told about having to upgrade my phone service. So, what this makes a whole 1.99 difference. I called multiple times and customer service puts me on hold and after an hour wait time they hang up on me. I want this 15.00 charges credited back and I still except the $16.99 credit going in the future. Call me [protected]

I recently tried using U.S. Cellular's website (uscellular.com) and I have to say, I was not impressed. First off, they tried to force me to use Google Chrome as my browser. I don't appreciate being told what to do, especially when it comes to my personal preferences. Plus, I've had issues with Google Chrome in the past, like when it lifted my bank card information without my consent. Not cool, U.S. Cellular.

Another issue I had with their website was the lack of a login code option. Instead, they expect you to enter all of your login information manually. This is a huge inconvenience and a security risk. I think they should have a link where you can enter a code instead of having to type everything out.

Overall, I was disappointed with my experience on uscellular.com. I hope they can make some improvements in the future to make it more user-friendly and secure.

I gotta say, I ain't too happy with U.S. Cellular. Every dang month, I gotta call 'em up and try to figure out what the heck is goin' on with my bill. They promised me that my bill would be $160 a month when I signed up for all these deals, but it's never been that low. It's always over $200 and sometimes even more! And they keep addin' these hidden fees that I ain't never heard of before. It's like they're tryin' to trick me or somethin'.

And don't even get me started on their customer service. Every time I call, nobody knows what's goin' on and they can never fix it. It's like they're just readin' from a script or somethin'. If I didn't have to pay off my phones, I'd switch to a different company in a heartbeat. This place is a joke.

So, I recently tried out U.S. Cellular and I gotta say, I was pretty disappointed with their money-back guarantee. I mean, I returned everything within the first 15 days like they said, but turns out I still had to pay for a whole month of service. What the heck, man? I had to dig through a bunch of fine print to find out about this, and even the phone reps were all like "yeah, we can totally do that legally." Like, seriously? I ended up getting charged 60 bucks for just a 5 day "trial." Not cool, U.S. Cellular. Not cool at all.

I've been having some serious issues with U.S. Cellular lately. My phone has been deactivated for two whole days now, and this is actually the second time it's happened in just two weeks. I've been in touch with my local representative, who's been doing their best to help me out, but unfortunately they haven't been able to get any assistance from the parent company.

Honestly, I'm at my wit's end with this whole situation. The service I've been receiving from the parent company has been incredibly inefficient, and I'm seriously considering cancelling my service altogether. I mean, what's the point of paying for a service that doesn't even work half the time?

If you're thinking about signing up with U.S. Cellular, I'd definitely recommend thinking twice. While my local representative has been great, the parent company has been a real headache to deal with. My account number is *** if anyone from the company is reading this and wants to try and help me out.

Overall, I'm just really disappointed with the service I've been receiving from U.S. Cellular. I hope they can get their act together soon, because I'm seriously considering switching to a different provider if things don't improve.

I been using U.S. Cellular for a while now and I gotta say, the service is pretty good. I can get a signal pretty much anywhere I go, which is important cuz I need to stay connected with my peeps. And the customer service is pretty good too. They always answer my questions and help me out when I need it.

But there's one thing that really grinds my gears, and that's the bill. My bill used to be around 520 bucks a month, which is already a lot of money. But then it started going up and up and up. After 5 months it went up to 800 bucks, then 1100, and then 1400. What the heck, man? I didn't upgrade anything, but they keep telling me I did. And then they say my bill for February will be 300 bucks, but it ends up being over 1000. That's just crazy.

I've gone into the store to try and get it fixed, but they don't do anything about it. It's like they don't care about their customers or something. I mean, I like the service and all, but I can't afford to pay that much every month. It's just not right.

U.S. Cellular is a company that I would not recommend to anyone. My experience with them was beyond horrible when I tried to change my bill. They gave me the run around time after time, especially after I tried to get the credit that they owe me. It was frustrating to deal with them, and they took money from me that belongs to me. They said they can't go back and listen to the recording from the phone call that I had, which is just sickening. They are stealing [censored], and their dishonesty is at its finest. I would say $#*! this company!

U.S. Cellular is not a good company. They won't help you set up a payment plan or anything. They just tell you that you have to pay the whole thing off. The CEO of U.S. Cellular is not doing a good job at all. I'm switching to a different phone company because they just lost a customer. Every time you call, you get a rude person who won't help you. I don't recommend U.S. Cellular to anyone.

U.S. Cellular ain't the best phone company out there, that's for sure. They charged me for some service when I was out of the country, but it didn't even work! So I had to buy another phone while I was on a hunting trip, and I could only bring one phone with me. That phone cost me a whopping $118! And then, when I tried to bring my S20 with me to take some videos, I ended up dropping it in the snow. It was only 18 inches deep, but that was enough to make me lose my phone. And let me tell you, replacing that S20 was not cheap. It cost me $248!

I've been with U.S. Cellular for years, and I've had so many dropped calls. It's just not worth it anymore. I'm done with them. They're the sorriest phone company in Marion, NC. Good riddance!

So, I decided to give U.S. Cellular a try and bought two phones. The cashier told me that my first bill would be $160, which included taxes. I was hesitant at first because I thought the first bill is always high, but the cashier reassured me by printing off a copy of my bill. However, when I received my first bill, it was $312 and it was already past due. I was shocked and frustrated.

I immediately called customer service to address the issue, but unfortunately, they were not helpful at all. They claimed that they were not present during the conversation and could not do anything about it. I was disappointed with their response and felt like I was being taken advantage of.

Despite this initial setback, I decided to stick with U.S. Cellular and give them another chance. I am happy to say that since then, I have not had any major issues with their service. The coverage is good and the call quality is clear. I also appreciate their affordable plans and the fact that they offer unlimited data.

Overall, I would recommend U.S. Cellular to anyone looking for a reliable and affordable cell phone provider. Just be sure to double-check your bill and don't be afraid to call customer service if you have any issues.

U.S. Cellular is a company that seems to care very little about their customers or the rules set by the Federal Communications Commission. I had the unfortunate experience of dealing with their customer service team and it was by far the worst I have ever encountered. I had paid off my phone but they refused to unlock it and even went as far as to hang up on me. It's unbelievable that a company like this is still in business.

If there was a rating of zero, U.S. Cellular would definitely deserve it. It's time for them to start treating people with respect and unlock phones that have been paid off. It's a simple concept, but apparently they need to be reminded that this is the United States of America and you can't treat people like garbage and get away with it.

Together, we can put a stop to companies like U.S. Cellular and make America great again. It's time for them to start following the rules and treating their customers with the respect they deserve. Don't waste your time with this company, there are plenty of other options out there that will treat you better.

I am subscriber for their Home Phone service offering for several year now. I went out of Service over 2 days ago and still out. I have contacted USCellular multiple times and cannot get any information regarding when or even if it will be restored. As a replacement for regular home phone services normally provided by my physical land line "wire carrier" I went to USCellular offering as it did not require a long installation waiting period when I moved here 3 years ago.

USCellular enjoys a non-competitive advantage here in this predominately rural area and it shows as I was admonished today for visiting the local store to ask when or if the service will be restored. I was told they had no access to such data as they could only confirm they knew the voice services provided had been out of service for past 3 days.

I have been a US Cellular customer for 17 years. I have no complaints regarding cell coverage. About 1 1/2 years ago I was told I had to get a new phone as the 3g is not going to function after the cell towers are upgraded. I was told this would be free. They are charging me $12.95 per month for my free phone. Also around June 2022, I brought a friend of mine in and he switched over from Verizon. He is happy. His bill is $41 per month for the exact same service I have. My bill is $62 per month. I was told it would be $34 per month. I have spent at least 6 hours of my time at store and in person trying to get help with this over the last few months. Each time I am assured all is taken care of. This is at least six different times! Then my bill is the same. The contact on their website, conveniently doesn't work, unless it's a technical issue. Do they care at all?

On oct 28th i received a text which will be added below about a free phone if you add a new line or eligible for an upgrade. My daughter went in since shes on the account and they told her no thats not the case. Today i contacted us cellular on line. They said the phone line in not eligible because it has $200 something owed. As i stated to them it says right on my screen congrats this line is eligible for an early upgrade. It does not state in the promo it cant be for early upgrades it just says if its eligible for an upgrade. Its extremely misleading if it said the other we wouldn't have wasted time. I have been with us cellular for 20+ years and theres more and more things like this that has been extremely irritating.

Back in June of 2022, I contacted U.S. Cellular about their 29.99 per line even for individuals. I was told that is what my service fees were going to be. So in the next month, I contacted them because my bill jumped to 37.47. So they told me that my auto-pay discount wasn't working and they have had issues with this, and to give them a couple of months to try to fix it. So I waited 2 months before I contacted them again. They then told me it was because I wasn't keeping my data usage below 3 GB. So I waited another couple of months to get my GB below 3 and I contacted them last Thursday. And I asked to speak to a supervisor. They said they didn't have one available to come to the chat, so they were supposed to set me up to be contacted via phone within 24 hours. It is now Saturday and I can't access the chat because it claims they are all too busy and to try again later. I just want what I was promised which is to have my service fees be 29.99. My family has been a loyal customer to them, and so have I for many years even before I got my own plan. So I want to know why I am getting lied to and mistreated.

I received a free phone offer in july of 2020 in the mail. Took this letter to US Cellular in Keokuk, ia. they told me i could get a free phone up to $500. at no charge or change to my phone bill then in Aug a charge of $ 12.45 was charged on my acc. Went back to the same US Center yesterday & they told me I now owe $479.57 this is fraud! please help me get this cge off my acc. I'm a senior citizen.

I keep receiving porn text messages. I have called US Cellular and they blocked the texts from hotmail. Well that didn't last. I have been with US cellular since 2002. And have never had this problem until the last 6 months. I have grandchildren under 18 that have cell phones. If I am getting them, then I know they are. US Cellular used to care about their customers. I guess not so much anymore. So if your customers don't really matter, what about kids? You must have kids of your own. How would you feel if your children received porn text messages? I just received another one 3/15/2022. I have been deleting them as I get them. Please something needs to be done.. I only use my phone for text messages and phone calls. I do not use internet on it.