Mint Mobile
Reviews and Complaints

In Feb of 2023 I purchased a $10 international roaming credit; this was never applied to my plan.

I used their chat feature to complain and was assured the credit would get applied but it never was.

On 1 October, I called and spoke to the rudest, most condescending support representative I have ever encountered. He claimed that international roaming credits “do not last forever” and that there was nothing on their site that said they did. When I pointed him to the Mint URL that said they do last forever, he accused me of going to a fraudulent website.

I then referred him to the Mint Mobile App which said exactly the same thing and he said that I he “couldn’t see that” on the app.

When I asked to be put through to a supervisor, he wouldn’t do it. I asked for a complaints procedure and a phone number or other contact details I could use; he gave me a bogus, non-Mint phone number. He then hung up on me.

I’ve attached a screen-shot from the application that clearly show taht international roaming credits never expire

I moved to Mint Mobile and the speed is much better. I can actually use my phone now. And the prices are really good. Not a ton of frills, but I don't need them. I get a good amount of data for the price and the service is reliable. The only issue is that sometimes I have trouble with getting reception in rural areas, but overall, I'm really happy with Mint Mobile.

So, here's the dealio with Mint Mobile. They've got some pretty sweet plans if you're into saving some dollars. I mean, who isn't? Plus, their website is easy-peasy to navigate and their customer service peeps are on point.

Now, I gotta be real with ya. I had a bit of an issue with my sim card. Not gonna lie, I was freakin' out a bit. But, I reached out to Mint and they totally had my back. They walked me through the steps to get my phone up and running again. And, let me tell ya, their response time was quick as a bunny.

So, yeah, things weren't perfect at first. But, Mint Mobile showed me they know what's up when it comes to helping out their peeps. And, now that everything's sorted, I'm stoked to keep saving my moolah with them.

Yo, so I had a problem with Mint Mobile, bruh. I had already paid for 3 months of service but I switched my number to another phone. I tried to activate my service on another phone but these guys canceled my account without even giving me a refund. That's not cool, man.

Also, quick heads up for y'all planning to get on board with Mint Mobile. The pricing they advertise is just a promo. After you finish the first 3 months, they'll increase the price. So keep that in mind, fam.

Overall, this situation left a bad taste in my mouth, but I'm just keeping it straight with y'all. It's important to know what you're getting into with these phone services. Keep it real.

So let me tell you, Mint Mobile ain't providing much in the way of assistance. I hit them up to send back some of the SIM cards I got from them. But what did they do instead? They cancelled everything. And now I got nada, zilch, zip when it comes to cell service. And I ain't just talking about a couple bucks either, I shelled out a heap of change for this, and now I'm left with zero. Plus, turns out they don't have customer service all day, every day like some companies. So if you need them and they're out to lunch, you're finding out the hard way. I gotta tell ya, it was one heck of a bad time.

Mint Mobile, y'all. This is the mobile carrier that I have been using for so long now. What's the best thing that I personally appreciate about them? It's that they got that reliable and steady coverage that I can always count on. No disruptions or lost signals, baby. It's always a sweet connection between me and my chums on the other line.

And another thing that I truly adore about them? It's their bang-for-the-buck worthiness. For the price that we pay, they sure do give us a whole lot of value in return. I mean, just take a look at those fancy data packages, people! They're enough to make you drool in envy.

But hey, it's not just about the coverage and the value. It's also about the quality of service that they offer. And I gotta say, they're doing an A+ job in that department too. All of my text messages and phone calls have been arriving on time, every time. And isn't that just what we all want in our lives? Timely communication, baby.

Oh, and did I mention that Mint Mobile also gave their users some unlimited data packages during the pandemic? Yeah, that happened. And y'all know how much we appreciate it when someone throws us a bone during tough times. So yeah, big ups to Mint Mobile for that one.

Overall, if you're looking for a mobile carrier that's got your back and won't break the bank, then Mint Mobile is definitely worth checking out. You won't regret it, folks.

Oh boy, let me tell you about my experience with Mint Mobile. I gotta be honest, it was a bit of a struggle at first. Spent a whole 2 days trying to get it up and running and boy, was it frustrating. I mean, the customer service chat did try to help, but it just wasn't working. In the end, I got so fed up that I just went back to Consumer Cellular. But here's the thing, today I noticed that Mint charged me almost $50! And I have no clue what for! It's not like I can just call up and ask about it either. I don't even remember the phone number they gave me. Ugh, talk about frustrating.
Honestly, I would advise staying away from Mint Mobile. It's just not worth the hassle. Sure, the little fox mascot is cute and all, but it doesn't make up for the trouble.

I decided to give Mint Mobile a shot and prepaid for three months with a sim card included. All seemed to be going smoothly until I noticed that I never received the sim card. I decided to give them the benefit of the doubt, assuming that perhaps their warehouse was understaffed. As the days passed, it became clear to me that they simply had never activated my services.

Now, I have been trying to get a refund for weeks, but the process has been nothing short of a nightmare. Every time I speak to a different agent, I get a different excuse for why the refund has not been processed. Despite sending numerous emails and spending countless hours on the phone, I am still out of my hard-earned money.

It seems as though their customer service is non-existent. None of the agents seem to truly care about helping me, which makes the entire situation even more frustrating. Meanwhile, Mint Mobile is continuing to operate and fund their business using my money when I have not even received any services.

Overall, my experience with Mint Mobile has been nothing short of a disaster and the worst experience I have ever had with a mobile service provider. If you are thinking about giving them your money, I strongly suggest that you reconsider. From my experience, it seems that all they do is invent excuses to avoid refunding you. So, if you don't like the idea of throwing your money away, steer clear of Mint Mobile.

So, I recently got myself a new Samsung phone through Mint Mobile. The deal of getting 1 year service with it was really lucrative and I couldn't resist it. However, I've been facing a few problems. The charging connection of the phone is defective and doesn't work anymore. And the worst part? My phone is not even connecting to my wifi properly, which makes it impossible for me to use it. To be very honest, I'm really disappointed with this. I thought Mint Mobile was a good company. But my experience tells me otherwise.

I was intrigued to find out that there's another review on Trustpilot that has a similar tone to mine. As for me, I went for Mint because it seemed like a great deal- $15 per month seemed affordable for me at this time, given my current unemployed status. Plus, when I checked their website, it showed that they had service in my town. But then came the first problem- there was actually no service in my town. It took one long hour for them to fix it. I was this close to pulling out, but somehow they convinced me to stay. They set up my service through Bend, Oregon, and it seemed to work fine. But now, after just a month, my phone is giving me all sorts of trouble. I can't text, there's no internet connection, and I can't even download apps. I've been trying to get a refund, but now I have to accept that I missed the 7 day-cancellation deadline. So, I'm pretty much stuck with a faulty phone and a year's worth of wasted money.

Honestly, the customer service is really bad. They only know how to say 'no'. It's like talking to a brick wall. I think customer service has gone down after COVID. Honestly, I feel like I made a mistake. My mom has Tracfone as her provider, and she only pays $7 per month. Her phone is old, but she still gets service, and can play videos, text, and get on the internet with ease. So, maybe the smart move would've been to go with that instead.