Credo Mobile
Reviews and Complaints

I began the process of switching my phone carrier from AT&T to Credo Mobile on 18 July 2023 expecting to save money. I received many assurances from Credo Mobile, including assurances about switching back if I wasn't satisfied. Instead I got awful customer service: bad instructions, misleading statements, and promised calls back and promised instructions that were never received.

They have consistently failed to put any of their assurances in writing despite promises to do so. Had I suspected they would not honor their assurances I would never have signed up.

Less than 24 hours after switching I moved to switch back, according to assurances that I could 'cancel any time', which to them evidently defies any conventional meanings, none of which includes actual cancellation.

Several requests were required to obtain a transfer pin number to switch back to AT&T, evidently to forestall cancellation. It only took a few minutes to sign up. Getting a transfer pin out took all day. And I'm still not rid of them because they refuse to honor repeated requests for cancellation.

Since then I have received additional assurances, per my requests, that billing and the account have been discontinued, only to later discover that they have not. Instead, I get a rep who evades questions and invents self-serving definitions for the words 'discontinue' and 'cancel', apparently to provide rationales to continue billing me on an account they say they have closed but not really.

He made a mistake regarding moving me out of an existing plan with other lines. I have been a customer for like 15 years. They allowed another member to take my upgrade on my phone line, which was a $1200 phone. So upon moving my line off of the existing plan, he is trying to make me pay for a phone that I did not buy. Another line in our plan took my upgrade without permission, Aja mistakenly made a new account for my line without my authorization or payment information and told me he couldn't go back once he moved my line off my account i've had for 15 years and I had to pay for the phone given to a different line in my former plan which I do not have. His solution was that I should just contact the guy and ask him to collect monthly payments which is completely absurd and poor business.

Since I tried rectifying this, which I guess Aja is the manager so he's been 'blocking' my requests to speak to a higher up; i've been without service going on 6 days now when on the first day I was told I would be contacted by a superior/ manager within 24 hours. I've been calling every day multiple times without anyone who can do anything speaking to me.

Then I get an email from Aja saying I was wrong and I am going to have to pay for a phone that was never affiliated with my line that someone else bought and he told me it was my fault and basically lied about the sequencing and flow of events.

I've never had any other issues with credo over 15 years but this man is evil

My husband and I have been with CREDO mobile for over a decade; recently they cut off our service due to "unpaid bills", despite the fact that we have bank statements showing payment. We switched to a new carrier and now CREDO is refusing to port our numbers over because they allege we owe them ~$800, despite the fact that we have provided bank statements showing proof of payment, as attached.

My husband is critically ill and has dementia. The issue was with his phone. He is on my account and for the past 2years I auto payed.I got a bill aprox $2300.00 a month ago. this was 7 months I was shocked. Called customer service and they never gave me a reason. Very kurt ,no empathy for his condition and that I couldnt/wouldnt pay the bill.

After another service call, they said I had to pay. Told them I couldn't .

I did not receive anything before the letter about the $2300.00. Asked for a supervisor, who told me it was data charges. I checked his phone and it was off.

He has dementia and doesn't use his phone very much. News and games. Customer service did not care about this. Again no empathy, just scripted words. I joined working assets in 1985.I had a charge card for a long time. And used Credo for 8 years on and off. I have had a political life for 40+ years.

I will call my bank, and serve a claim or go to small claims court.

It makes me sad that this former wonderful service has become a huge corporate enterprise and is like all large businesses with the worst customer service

I thought I'd do the right thing and switch to Credo Mobile to support social causes (I later learned that less than 1% of Credo's revenues actually go to the causes which it "supports", probably less than its advertising budget)

I set up an account by ordering an iPhone in August 2022. Credo promises 48 hour delivery. 96 hours later I received the wrong phone, which I immediately returned unopened. No service was ever provided.

Nonetheless there remained various fees and charges (setup, restocking, monthly service) on my online account. Attempts at resolution through customer service were fruitless (long HOURS on hold, unanswered and dropped calls, the usual run around)

One month later I had no recourse but to contest "New Signup Plan Purchase" charges with my credit card company. Credo then sent my account to collection because this multi-million dollar company is apparently unable interpret a simple accounts receivable statement.

I complained through the Better Business Bureau and provided credit card statements documenting zero balance. After more than 5 months Credo finally agreed to drop charges with no admission of error or wrongdoing, and only a flimsy, superficial "Oops, we're sorry" apology as way of compensation for the time, aggravation and money spent contesting their shoddy bookkeeping "error".

Caveat emptor! Stay away from this company, literally at all costs.

Credo is literally "in-cred-ible"

As an 18 year Credo customer, we have had 4 phone lines and paid insurance each and every month. Until this year, we've received excellent and responsive services with any issues resolved within 24-248 hours.

On November 29th, my daughter, Debra (phone ending in 6551), and I called Credo because her phone wasn't working properly and was very hard to read with lines through the screen. Credo confirmed that we had insurance coverage and told us to call Apple to file a claim. Apple told us we did not have insurance. We called Credo back and were then told to call Likewize to file a claim. Likewize told us that the insurance on Debra's line and 2 of the other 3 lines on our Credo account was cancelled in July 2022. We called Credo back, who again confirmed that we have been paying insurance on every line every month. We were told to wait.

We continued to call every day and were continually told to wait. On November 30th, a supervisor (Abigail) told us that our case was escalated to a manager. Each day we called, we were told the same thing: "Your case has been escalated to a manager." I continually asked to speak directly with a manager but was either told a manager would call me or that speaking with a manager was not possible.

With daily phone calls not working, Abigail, who seemed to be trying her best to escalate our case to management, started email communication with Credo Support #2671030 updating us with the continual message that Credo management was speaking directly with Apple and Likewize but there was no resolution yet.

Today is day #12 since our communication with Credo started. Debra needs her phone for work and yet her phone is not working properly and is hard to read. Credo has confirmed in every communication that YES, we are indeed paying monthly for insurance ($14.95/month for each of the 4 lines on our account). The fact that Debra has not been given a replacement phone is not only unacceptable, it is actually is fraudulent; we are paying for insurance and yet are being told we have no insurance for Apple and Likewize.

Need compensation for lack of adequate action regarding the at least $225 we have spent on the 3 Credo lines on our account which Likewize informed us have no insurance coverage since July and to date 12 days of regular communication with no resolution.

I bought the IPAD during the Covid outbreak, and shortly after I got it I came down with Covid, and the intense reaction I had made me unable to contact Credo to get the IPAD working, though I called once and realized I couldn't focus and said I'd call again when I could. Months passed, but I never could get the IPAD to work. I was paying for the service the entire time. Finally, they contacted another Apple service person who spent over 4 hours trying to get it to work. Finally, she told me that there was a problem with the IPAD, that it was inoperable and I should get a new one.

Credo was not impressed, and actually wanted me to buy a new one from them. I was sane enough to realize that I didn't want to go thru that again, and by that time they had made my cellphone inoperable by switching to 5G, so I had to buy a new phone. I did, reluctantly, because I really do not like the current phones and find them difficult to text with. It didn't much matter, because by the time the CREDO personnel called me back and tried to set up the phone their 15 day window had expired (not that I knew there was a 15 day window). Once it was set up, I called my brother, and he told me that the person who called wasn't me, that another person's name was on the call in feature. I called CREDO, they told me to wait 24 hours and it would give my name. I got a call the next day and someone left a message. When I accessed it, it was a photo message of a nude woman. I was horrified and tried to get rid of the image, but the phone has this annoying home base that is a series of balloons that dance all over the screen. It had the effect of causing my left eye to swim with blank lines and swirls and popping images that wouldn't go away. It was terrifying, so I lay down with a damp cloth and closed my eyes for an hour. I decided then and there that I was not going to use this phone again.

However, CREDO refused to let me return the phone., or do anything other than send me bills, even though I haven't used the phone for months. I am being charged for their services which I haven't used for months either. No one will acknowledge this problem...that I am not using their service (which is clear in the bill they send me), and they have been charging me for 5 months now without any accommodation, understanding, or ethics.

Credo touts itself as a goody two-shoes mobile carrier, and its web site is filled with fetching eye candy, glowing "reviews", and all the right buzz words, but fly-by-night scam or money laundering operation is more apt.

I've had countless emails, voicemails, and phones call trying to resolve the simple fact the the "company" sent the wrong phone

Their customer service is nonexistent/unresponsive, their fees are exorbitant, the company mishandles orders, ships late, gouges with "restocking fees" to penalize the customer for the company's incompetence, and refuses to refund baseless charges.

If you believe all the bilge this company spews and you nonetheless sign up with them, you are continuing to validate Barnum's Dictum that a sucker is born every minute.

The ultimate irony is that CREDO is in-credible

I signed up with Credo because of how their political beliefs Seemed to align with mine and i wanted to be more proactive in supporting the communities i am apart of, so i did the option where you bring your own phone (BYOP) and got the chip in a week or so, i was still hooked up with a family members plan so i waited to start using the service but then a friend of mine told me how little they truly donate/support the communities they claim to help compared to how much they make per year so i decided against using their services and just decided to toss the chip. I hadnt put the chip in my phone at all and now ive got a bill for a service i never even used.

I became a customer because of my political alignment and a great deal on a new phone — then after a protracted discussion about monthly fees, my bill was double what I was led to believe the total cost would be. I decided to return my phone and did so within the first month of service. Now, I call customer service and am told my phone is disconnected — I am the one who quit you! Your customer service is unprofessional, inexplicit and a big sales job. I disconnected from you for the reason of being led down a phony path. And good luck getting through to any customer service when you choose to leave! Absolutely impossible!

I'm SriLankan guy. I need to know Do you Purchase your products out side USA by shipping..? And I found a seller who working your company on facebook. He is 'Adams Kelly'. I need to know that guy still working with your company..? Because he talked to me start a business with your company.. That's why I asked about that. Reply me Soon. Thank You.

I have ordered above mention I phones on 19 Jan 2017 to man called Smith via his phone no +[protected]. In Starting he told me to deposit rs 5 thousand in sbi account. After deposition he told Ed me to deposit 15k for custom duty payment. After that he requested to deposit rs 49 k for fast delivery and other services. And after one he tools me that your packet is hold with turkey custom. N I have to pay rs 30 k more to clear my packet. I have told me that this is his duty to clear the same and on fod I will pay remaining amount. Now last two days he is beginning to deposit the duty. After my no he had thrown the plan I can pay 200 dollar rest I have to manage as company position is not good. I have all the conversation and tracking no with me and some fraud documents which think is with me.

Pls help in recovering goods or money of myself.

Credo charged me $60 for ending my contract a day early!I ended my contract one day before its expiration, not knowing I would be charged a $60 early termination fee.
I didn't know that had I waited one day, I would have been saved that termination fee. I complained to Credo, asking them to reverse the cancellation, let my contract expire in one day and reimburse me the $60: they refused, saying the account had been closed and fully paid off.
They offered a credit applicable to their services, but that didn't do anything for me, as I had switched to another carrier.For a company promoting social values and change, they come up short.

I'd been a customer since the 1990s, when they were Working Assets. When my phone broke, I told them I only wanted to renew my contract if they could provide me with a phone similar to the old one. "We have one almost exactly like it, " they said. So I re-upped for another 2 year contract. When I called 3 days later to report that the new phone was not only nothing like the one I'd had, it was basically a functionless piece of plastic, they said they didn't actually have any more phones like the one I requested. Fine, I said, just cancel my contract. They insisted that I pay the $164 cancellation fee, and refused to admit that the situation was their error, not mine. At every turn, the rep I talked to contradicted the one who'd come before -- one said "I'm putting notes in your file so you don't have to explain this again, " the next said "we don't make notes, that's not our policy, " etc. In the end they shaved a nominal amount off the fee but still charged me $100 for nothing at all.

They well sell you a cheap price of an iPhone 6 or 6s plus..with the price of 1000sr each and then if you order with them you will send a 300sr for down payment..and then after you send the down payment after 1 day they will tell you that there company's change the procedure so you will send again the balance..after you send the Balance..you will get a message again from different number and they will gave you a extra prudoct worth of 3000 sr..beware of these scammers..they take from me a 1000sr..and be aware of these numbers..+1(646) they are scammers...

We switched from Verizon to Credo based on the whole progressive politics thing. First, all 4 phones had to be replaced because of the poor quality of reception. After that, although sound quality was improved, calls were dropped and those that weren't often broken to the point of being unintelligible. I began to get more voicemails because the calls wouldn't ring in to me, but would go to voicemail. The last straw was that when we tried to text to the "Ed Show", which we had done dozens of times before on the big bad repug Verizon network, we now are informed that this is something that is not allowed by the Sprint Network, even though I pay a monthly fee to text. Sprint decides who I can text to, get it? I am done with Credo. Avoid these creeps at all cost. IT IS A FRAUD!

I lost my LG 350 phone, and Credo offered a cheaper phone, LG160. When I removed the battery cover, it couldn't be replaced. Credo replaced the phone. When it got sprayed with water, I took it to a phone store where they removed the battery cover to make sure it was dry, and they couldn't replace the cover. So I've taped it in place. Then I found the LG350. I called Credo about adding the found phone to my account. The salesmen told me the terms, and I repeated them back to him three times during our conversation: $60/month for 550 anytime minutes shared by the two phones. To replace the LG160 with the malfunctioning battery cover he included a new and different phone, (Katana LX), which he said Credo customers had praised. So I agreed to the contract. Then I got an e-mail message with my order confirmation. The monthly charge listed is about $70, and there's a note that this does not include taxes. I called Credo again, and without my asking they connected me with a "manager", J.D., who argued with me that the order says $69.98, not $70, as if this explained the $10/month difference between what I had agreed to and what they confirmed in the e-mail. He constantly interrupted me, and was generally unhelpful. I am VP of Regulatory Affairs and Quality for a biotech company, so I can say that he is either poorly trained in his job functions or he is inadequate for the position. Then the LG150 with the faulty battery cover went dead, and I don't have anymore time to waste on Credo.

For years I raved about Working Assets and Credo and now all I can say is stay away, terrible customer service and policies. They offered me a new phone so I took it, it did not work, they sent me another it did not work, they sent me a third, all the same phone with the same problem it did not work, then when I said let me get a different phone, no you can't because you already had 2 this year, this of course was true I had them for a day and the wasted time having to mail them back, so I am still using the tired old phone I got two years ago when they still had phones that worked and good customer service. I even offered to buy a phone somewhere else and use it with them. No go. Stay Away.