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I switched from my comfortable phone company to credo because I believedwhat they supported, and I was happy to donate my measley 1% to a non profit of my choice, all of which were companies I personally support. However, after just one month of service I started experiencing problems. The plan I signed up for was doubled on my bill because they said I signed up in a middle of a billing cycle. Then the plan was not sufficient for my usage and they charged me 50 cents for every minute I went over, with no notification that I had exceeded my minutes. Customer service was friendly, but not helpful, and did not honor their solution to upgrade my plan to accomodate. I had terrible usage from locations where I previously had no issues. I have had several missed calls show up on my phone days after they were missed, same thing with messages. One of which was a call regarding the death of my cat, which I did not receive until the next day. I believe this company is a scam and based on the amount of complaints I have found online I know I am not the only one who thinks so.
The complaint has been investigated and resolved to the customer’s satisfaction.
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Odd, but I have been with Credo many years and have not had any of the problems you listed. Customer service has been the most helpful of nearly any company I have dealt with, not only any phone company (I went through hell with Verizon a few years ago), but any company period. As for the number of complaints you found online, I searched the web and couldn't find any, except for this one and one other which sounded more like sour grapes than a real complaint.
That's funny, I just checked for complaints on this company and found hundreds of them. I did this because I got a solicitation from them to switch my services in exchange for $100.00 and an offer to buy out my existing contract? How any company can afford or would even offer this on a mass level is certainly suspect to me. I believe after doing my due diligence and reading enough bad reviews I can see now how it's profitable to make such an offer. What grips me however is the usage of politics to increase their business. I'm sick to death of which side is the right side, now I have to get it when I'm being marketed to buy something as well? Enough with the political backstabbing. Who cares if so and so donated to so and so, get over it. Based on your "progressive" marketing materials it only shows me who you clearly support as well. SO..just as it's your right to support a politician of your choice, so it is the right of your competitors. How about promoting your service and debunking all those complaints about your company instead of screaming about who your competitors supported in an election!
I have done a great deal of research and fell prey to Credo's clever advertising scheme. I, also, have read numerous complaints regarding former and current Credo customers. I did some research, after having problems with ETFs, and what one agent told me in Oct. to what another one told me 3 months later. My ETF went up from $110 in Oct. to $145 five months later. I found out that the company is owned by Working Assets, and the same company issued credit cards with a Wells Fargo logo. I became a sheople at the hands of this cunning company. I also have never had so many dropped calls from a cell phone company who is affiliated with Sprint. I have never paid so much for so little. I pay $70 plus tax, each month, for 700 minutes, no texting and one half a Gig of data. I am one pissed off customer.
I've used Credo Mobile for several years with the only issue being that it was a bit more expensive than other services. Overall, the service was fine and I thought that it was worth the extra money to promote progressive causes. Now here comes my angry rant:
On 11/21/2021 I took my two daughters to the new phone store of the internet/cable company we use (which has a monopoly on our part of our city) because they had a $135/month all-inclusive plan for three lines and they had some decent used phones that I could get for my kids and have that amount financed in my monthly bill. I've been paying that bill every month since that date.
Today is 4/4/2022. I'll admit that I'm not one to look closely enough at my online bank statement every month (or very often at all), but today I noticed that a TV steaming service we have had for some time had gone way up in price, so I dropped it. Then, as I scrolled back in my online bank statement, I saw that Credo had still been charging me my regular rate ($64) every month for six months as if I had never canceled my service with them. This, despite the fact that I had a long phone call with them from the store where we were setting up our new service. I was asked many times if I was sure that I wanted to cancel my service. I responded 'Yes" to this question and variations on it several times, and to the question of whether I wanted my service terminated on that day.
Just today, I finally noticed a problem in my bank statement. Credo had still been billing me each month while I had been paying for the new phone service for five months. I checked my phone and found that the service I had switched to last November is indeed listed as my carrier. I called Credo assuming that I could get this $300+ error rectified. The Credo rep I spoke with told me that my account had been suspended in late March for lack of payment. I pointed out that they had drawn a payment on my bank account on 3/1/22 and in every previous month for years, but that I had canceled that account in November of 2021, so there should no longer have been any payments drawn.
The rep's next idea was that I hadn't changed out my Credo SIM card. I informed her that the salesperson in the phone store had switched it out because I have arthritis in my hands and have trouble installing those tiny cards. Next, the Credo rep claimed that I had made calls on my Credo account and sent texts as recently as 10 days ago up until the time that my new carrier had contacted them to officially switched my account. But I've been paying the new carrier for more than four months and, since I didn't switch out any SIM card recently, it didn't make sense that I had been making calls on Credo (after requesting that my account be closed) and then suddenly was making calls on my •new• carrier (as of late November of last year). Also, I recall putting the rep in the store online with Credo the day that we switched service so that she could give whatever info Credo needed from their side to switch it over.
After 40 minutes of talking, I had not reached any resolution with Credo. Next, I'll go talk to someone at the store where we started our new service in the coming days. Hopefully, they have some number proving that they confirmed that I was switching and that Credo was closing my account.
I did explain to the Credo rep that I really cannot afford all of this double-billing. I'm a 60+ single adoptive parent of kids who have a developmental disability. I retired a few years earlier than I had planned once my kids' disability came to light and I realized that they needed to come home at the end of their school day and not have a mom who worked 50 hours/week (15 of those at home). As a result, our budget is tight. I explained that to the Credo rep and she said that she was sorry, but it wasn't Credo's fault that my account didn't get switched when I started paying the bill on our new service. So now I'll try going to our new provider and see if they can advocate for me and maybe refund me something if it's true that they failed to contact Credo to have my service switched until four months after I started on their plan. I doubt that this is the case, though.
I don't think that Credo is the same kind of company it was several years ago when I first started using their service. As a lifelong feminist and far-left Democrat, I'm pretty furious to have been swindled by a company that bills itself as supporting left-leaning causes and not being a corporate rip-off, when, in fact, they've been ripping me off by not closing my account when I moved to a different server.
The Credo rep told me to talk to my new carrier, claiming that they had taken their time switching my account over and that they shouldn't have been billing me during that time period. Of course,= they were billing me. I signed up to have three lines for a fixed price, and at least two of those lines were being used.
Julia, I'm very sorry that you've had such problems with Credo. I have just discovered as well that they are not the same company they once were. They promised me a $255 credit when I switched to an unlimited data plan on 8/7/2022 but I hadn't received it as of 9/7. I called on 9/7 and spoke with the rep at length; after more phone calls and an email, and to this day I have yet to find out if they even have the 8/9 notes promising me the $255 credit. They issued me a $128 "one time courtesy" credit of $128 pn 9/8, so I replied by email noting this was not the $255 I was promised. No response. I called on 9/14 and the rep agreed that from the notes, I was still owed a credit, so he said he would create another ticket. On 9/16 I called back and a rep told me the 9/14 notes marked the issue "resolved." She also told me the 9/8 notes said that I was getting a $128 credit and not a penny more (paraphrasing but that was the gist). The rep spoke to her supervisor or manager, and after about 15 minutes on hold she apologized and said the overage charges were "valid" and I wouldn't get the full (promised) credit. This was after I made clear that after almost 13 years as a customer, I would give Credo one final chance to make this right. I added that at that point I'd spent 7-8 hours on the phone (the hold times are extremely long every single time I call) dealing with this. So now I've found another, much cheaper carrier and am ditching Credo for good. Their lack of integrity and their total lack of regard for their customers is disgusting, as I said in my last email to them 9/16 (they didn't respond, of course, because they don't give a damn.)
I thought I'd do the right thing and switch to Credo Mobile to support social causes (I later learned that less than 1% of Credo's revenues actually go to the causes which it "supports", probably less than its advertising budget)
I set up an account by ordering an iPhone in August 2022. Credo promises 48 hour delivery. 96 hours later I received the wrong phone, which I immediately returned unopened. No service was ever provided.
Nonetheless there remained various fees and charges (setup, restocking, monthly service) on my online account. Attempts at resolution through customer service were fruitless (long HOURS on hold, unanswered and dropped calls, the usual run around)
One month later I had no recourse but to contest "New Signup Plan Purchase" charges with my credit card company. Credo then sent my account to collection because this multi-million dollar company is apparently unable interpret a simple accounts receivable statement.
I complained through the Better Business Bureau and provided credit card statements documenting zero balance. After more than 5 months Credo finally agreed to drop charges with no admission of error or wrongdoing, and only a flimsy, superficial "Oops, we're sorry" apology as way of compensation for the time, aggravation and money spent contesting their shoddy bookkeeping "error".
Caveat emptor! Stay away from this company, literally at all costs.
Credo is literally "in-cred-ible"
I've had ALL of the same problems with Credo that you outlined. It was spooky to read. Now, to top it off, I traveled internationally and despite turning off my data plan, getting a local SIM, and primarly calling on wifi, they just told me that I owe them $200 in international calling fees. I tried to disupt them and they told me they charges were valid and that was that.
It breaks my heart that this company with such a good mission is such a mess. And as previously stated, the customer support agents are super nice (if you can ever get though to them), but there systems are totally messed up and they ended up getting caught in the middle.
Side note: a primary market for this company are elderly, and I'm increasingly concerned the whole set up is a scheme to take advantage of people who want to do good and are not savvy enough to know when they're being over charged.