Metro by T-Mobile
Reviews and Complaints

I've been a customer at MetroPCS for over a year now, and I couldn't be happier with their service. The staff is friendly, helpful, and always willing to assist with any questions or concerns. The value for the price is outstanding, and I've never had any issues with my phone or plan. The coverage is reliable, and I haven't experienced any major service interruptions. If you're looking for a reliable and affordable mobile service provider, I highly recommend MetroPCS.

My phone service was/still is dropping calls, moving apps around, displaying messages that someone is using another line when I am on a call. I asked them to change my phone and phone number. They did, I sent a friend because I am handicapped. They put a SPECIAL 10 digit code, along with my 8 digit code on my phone. I do not remember or ask for the 10 digit additional code. Now I cannot, and they will not enter my account. I believe I'm paying twice this month by mistake. I need to get into to review my account.

Metro by T-Mobile has twice overcharged us for our bill would not help told us that since we've had so much trouble they would waive the activation fee for the internet would not do that then try charging us an extra month of service for the internet when I called and asked they told me pretty much they can't do anything because they're overseas and I asked for corporates number and they said they don't have it and can't give it out

Metro is taking money from me they double charged me twice this month and now I paid $80 I paid them $167 and yet they're still threatening to turn my phone off if I don't pay them again by the 11th I just paid them I just paid them to have my phone service put on put on and yet they're trying to tell me they need more money by the 11th and they're cutting it off I'll be damned if that happens I need something done

I started with Metro pcs 15 years ago, I was a store manager and was working my way up to a district manager in Las Vegas. But I took another road. I still have Metro and I love it and the prices, but yesterday my phone died and I got a new one ( no discount, but that is ok). No matter what I do, when I log on there is some kind of advertisement, it was funny the first 30 times, but now I am tired of it. I can not even look at the weather without some drama. I don't know what the hell T-Mobile is doing, but you are going to lose someone who has been there before you knew what was going on. STOP selling your soul and killing Metro. I don't need all the advertisements to see something. It might be extra money for you, but I just need my

phone to work.

I paid for my services on aug 19th and they never worked, my sim card was bad. I stayed in contact with them complaining about it, they disconnected my services after I was sold 3 faulty sim cards by there store. After they assured me they would make it right. I was treated like garbage by to different supervisors, Ron id# 307682 said he is the highest ranking person at metro. KEISHA KEISHA ID # 311805 said she doesnt care what I was told by a previous supervisor I had to pay again and she would make sure her supervisor tells me the same. I was even told im supposed to pay whether my services work or not by Ron. I have been a customer of theirs for over 6 years a family play of 5 lines. And now they just hang up on me. Hard to beleive T Mobile supports this action, My complaint against T Mobile to follow next.

Paid my bill in full on the 16th. Went in to the store on 9/26 because I had a problem with a tablet that was acquired during one of their promotions. They said they would expedite me a sim card. However, when I didn't receive the sim card, I called customer service several times, went into various stores and was finally told on Oct. 14, that neither my phone line or tablet was active in their system. Plus, there was a charge for over $150 that no one could explain why the charge was there.

I've had my cell number for over 20 years. It is the number I use for personal use and manage my international businesses. Now since I don't have that number, I've lost business and inconvenienced when trying to maintain contact with family members who are overseas.

What do you consider a discounted? Or an Upgrade? I went to your Corporate store located in Pittsburg, CA. on Century Blvd. to purchase a phone. I was told a phone with purchase price of $209.00 would be $25 to turn it on like no one knows how to follow directions. I just don't understand $9 discounted from the price doesn't make any sense!

I've been a customer for over 10 plus years and pays my bill on time every month. My phone has been janky since ownership, it pop up with advertisement when doing something important on screen. I am just trying to purchase a new phone at an discounted price

I purchased two phones from mertopcs in November and by December the phones started to have issues supervisors started along with providers hanging up they all assume I wasn't playing in which microphones started working I contacted mertopcs after coming out of a medical comma they would only send me to corporate store in which they only changed sim cards a week later same issues a rose they made me trouble shooting phones and even stole funds from me say I was not paying a hundred a month but now only 50 can you please assist me at [protected] Timothy Clark

So the manniger of the keizer oregon metro pc, there manniger there, got fired for nomuriouse other weird stuff, but I went in to get a phone plan and gave them my ID and the money and gave my ssi as well and Come to find out they never even put my phone in my name WHT so ever and 3 months later of me paying g it in the mannigers name jared pannel, they never fixed it this fraud I need help

The manager, Richard, at Metro not only yelled at me threw a hissy fit because I continually called in on him. He even called the police on me (69 yr. old female), he refused to talk to the 611 number manager, refused to replace the phone I purchased on 8/30/2023. The phone won't charge. After talking to 611 about the phone not working they put me through to Samsung. Samsung sent me to ubreakitifix (25 miles from my house) At ubreakit they ccouldn't get the phone to charge (the store is a Samsung authorized repair shop) So after Richard, the store manager putting on a tempered glass (without asking if I wanted to purchase it) and charged me for it (32.99) also he told me he would give me a case but he CHARGED me ANOTHER 32.99!

I have discussed this with Derrick Oliver,

I want my $221, back for this phone, tempered glass and a plastic case! Since Richard told me he owns the store (?) it is my assumption that Metro can't do anything. I want my money back!

Ads say unlimited streaming WIFI(slowed down after use limit). This is NOT the case. Numerous times now I have been either been left lost when travelling and needing to use Google Maps or when trying to reach a web result. Says No Internet connection available. Have tried turning off WIFI and on mobile data roaming when away from home. Used to work. NO longer does. False advertising!