Metro by T-Mobile
Reviews and Complaints

Ibternet wont connect in many spots abd may only work between 10pm and 6am IN THE MIDDLE OF THE NITE
Phone service has bad reception, cuts off and even WONT DIAL NUMBERS sitting in "Calling..." mode nonstop with no ring NOTHING -- DEAD. DOES NOT WORK.
Customer service is more like a BAD CRUISE IN THE SOUTH CHINA SEA TO FAKE ISLETS -- "Wow, that's AMAZIBG thst you were able to get thru to our ESL operators and talk to us FOR HOURS while we DO NOTHING for your problem..which BTW is THE SAME PROBLEM EVERYONE HAS! That's GREAT"" CLICK.

the very first day I learned the store scammed me. I wanted a $30 day unlimited plan. They don't sign people up over the phone or provide phones over the phone. I don't have transportation. I happened to walk by their store in Easton. They insisted I had to buy the $60 plan for the 1st month and could change after that. I had a problem my very first day and called tech support/customer service. They said there was no such requirement that I had to get the $60 plan for the first month and put me back down to the $30 plan. In other words the store committed fraud. I found on Google reviews of the store they'd done the same thing to other customers last year and the year before. It get's worse. They also put another $5/mo feature on my phone for music on hold that I never asked for, never discussed, they never explained. Of course they'd pick something like that since people generally don't call themselves. Also, I specifically wanted an LG phone because they'd worked well for me before. After the store scammed me out of $35 I didn't have the $4-5 they wanted for the phone I wanted that was supposed to be free, no additional charge according to customer service. I've had nothing but trouble from the alcatel. don't buy those either.

I'd stopped getting notifications on my phone that I had voicemail. People had been telling me they'd called and left vm but I never knew it. It cost me sales and relationships with co-workers. The first tech support I spoke with had no idea what he was doing. He was going through the operating manual to see what he could find. He was supposed to find me someone who actually knew how to fix the problem and call me back in an hour. No call. I spoke to 2 other people who also couldn't fix the problem. They'd tried calling and leaving VM but no notifications. They finally decided to reset my network and were supposed to call me in 30 minutes to make sure it worked. Maybe they did, I don't know because now my phone no longer rinks or vibrates when I'm getting a call. the only way I know if a call is coming in is if I'm holding the phone and see it on the screen. Remember, I said they'd called to check my vm notifications. The phone rang and buzzed then. It wasn't until they reset the network that is stopped. Now they insist it's a problem with my phone. They insist I have to go to the store for them to fix it. The store is a bunch of thieves. remember the beginning of this review. I wanted them to make sure I got the phone I'd wanted in the first place. They say they have no control over their stores. What kind of company has no control over their franchises. Tell t;hat to McDonalds, Wendy's Dunkin Donuts, Burger King, GM, Ford, etc.

This company is not interested in providing good service or taking care of their customers. Tech support is not trained. They have no control over their stores stealing from their customers. Never deal with MetroPCS anywhere. As soon as I'm making $ again I'm moving to a better company. It isn't M PCS.

I have an appointment to speak with the State AG's office. This must be happening to hundreds or thousands of people as it's definitely been going on for at least 2 years. And if the owner of this store owns other stores? Multiply it. This is outright fraud. I will be asking for a criminal investigation.

Hello my name is Chris Mcduffie im filing a complaint due to a suspension of service before the due date which is 07/07/2018 this company always does this, lately they have been unprofessional . i have unknown calls and other users information such as banking, car insurance ect . and i dont feel they should do that . i would like my service to be fully turned on until the 7th, i had important business and due to my suspension of service i lost my job so i need something to happen.

When an employee interrupts another employee while programming a phone. Hands him ten dollars and tells him to leave the store. Go to Baskin Robbins and don't come back till he's done so he can do a drug deal..in the meantime... pushing the customer out the door. And promising to return the phone if it doesn't work out... only to return to the store and now told I'm screwed... Nice. not only am I pissed. You guys have lost all respect and trust hell as soon as I can. You guys lost a customer. How dissapointing that you hire people with such a lack of total respect or customer service. Drug addicts and liars. I felt more sorry for the coworker who looked confused and alittle taken back...

My name is tess barron I have repeatedly contacted your company over and over and over about my Hotspot data not working I bought $20 extra day today and they tried to tell me that it was already used up I'm sending a picture along to show you my data's not used I haven't even got to use it since I purchased it I've been hung up on I think us that I've been called names and I'm fed up I'm fixing to file a lawsuit against you people if you do not make this right and I do to get some satisfaction from all the crap I've gone through over and over for months with you people you either refund my $20 or you get my hotspot working now and if I don't get some kind of compensation I will I will make sure I go on TV on the news everything would let them know what a crappy company MetroPCS is

My SIM card has been set on Lock twice and I have a subpoena on my phone also suspicious activity such as missing pictures and automatic phone shut offs are far too frequent. I never authorized another other person to have access on my phone not even family I have sensitive documents and pictures I would never share with others on my phone. Please check whats going on with my service I was helped by Mr. Argenis a Sales Expert who stated he could not help me with my iCloud backup and that he did not know what to do to help me the Sales Manager had to help me unlock the SIM once again and said I had to go to the Apple store because he knows nothing about the iCloud backup feature. There was a previous time long ago were the SIM card on the iPhone 6s I have has been locked without my authorization please look into this matter for me thanks. The Location of the store is 151 Street in Third Avenue Bronx, NY 10454 License#1307779 MetroPCS location#9107 thanks.

I received a new cell phone by mail. I work night shifts and I asked my wife and son to go to a Metro PCS Store located in 1747 W 6th St Brooklyn, NY 11223, to activate new phone and transfer my data on June 30, 2018 (she paid $10 for it). The Representative there dropped my new phone on the granite floor inside the store (he did not even formally apologize for damaging my phone). He told my wife that it will take 10 minutes to transfer the data and he left the store saying he would return within a couple of minutes. After 45 minutes had passed, the data still hasn't transferred and it became clear that something was wrong with my phone after he had dropped it. When the representative came back, my wife asked him why it was taking so long, he became extremely rude and aggressive, verbally abused my wife and son (using bad language and hurling insults), to the point that my wife had no choice but to call the police. When the police arrived, the officers told my wife to file a complaint with BBB or Small claims Court. The owner of this store arrived at the same time as the police, my wife tried to tell him what happened, but he didn't even listen to her or even offer his help in this situation. My wife (who suffers very bad panic attacks) came home shaking and crying. This is not the way to treat customers and I'm asking for your help to solve this problem.

My phone hadnt recieved messages for days, I had called the helpline and they tried everyrhinf rhey could to help me wirh out accessing my account. They said I needed to go ro thw store to ger access, so I did. This [censored] said it was because my phone screen was cracked so I hadddd to buy a new phone. So I motherfucking did I am sick of this [censored]ty [censored] service ido not pay 62 a month to not use my phone. Im pissed. Im unsatisfied. [censored] metro pcs.

Phone [removed] Account metro [removed] Pin [removed]
Number of the Bank account [removed].
I stopped the contract with the metro 04/23/2018. I forgot to stop the auto-payment on this contract in my Bank. My Bank made a payment 04/24/2018 $85. I paid for a month I haven't used metro yet. Since the account has been closed the payment is not visible on it. I want my money back! I went to the corporate store 3 оr 4 times and showed them the statement from the Bank. But in your stores work incompetent specialists. They couldn't do anything. They just say they don't see the payment. They made a ticket but the customer service does not see it! They didn't even offer me to write down the ticket number they did. I called customer services 4 times. No one knows how to solve this problem. They don't see the ticket from the corporate store. It's like a corporate mess! I am not happy! Hey, do you have competent specialists who know how to solve these problems? I'm not sure. Solve my problem! I've been trying to get my money back for 2 months! I feel I'm being discriminated against by this company. I got the worst customer service ever. I will write a feedback and a complaint with the Bureau of Consumer Protection, Better Business Bureau and to all Bureaus Complaints where it is possible.
I attach a statement and a Bank notification of the money transfer.
Thank you.

I cant explain how frustrated I am with metro pcs I have contacted metro pcs 1800 number several times and contacted the store I signed up at and am getting no where... I have never been treated with such disrespect and had so many problems with a provider or any service through my whole life. I have now been without a phone for 3 weeks. I bought a new zte blade phone paid over 200$ I also was paying for insurance. 2 weeks after I purchased my new phone the battery died on the new device I plugged it in and it never turned on after that... The lights blinked but nothing on the screen. I did what I was told I called the store and then I contacted insurance through metro pcs company and since it was only 2 weeks old they told me I could nit file a claim because the manufactory warranty is still in place. So metro pcs connected me to zte and they said I had to go without a phone they have up to 5 business days to fix it. So mind you I have to go without a phone I just bought go without numbers or contacts no one can get ahold of me I cant call anyone, nothing. The 5 days passed. I contacted zte when I haven't heard from anyone in over 7 days now. They never called me never shipped back the phone nothing. I finally got ahold of someone at zte and they said the manufactory detected liquid damage to my phone and will not cover it. I was furious. My phone has never been near water. I asked what do I do this is crazy so I appealed the decision and they said they had up to 48 hours for a decision to cover under manufacture warranty. Over 48 hours passed on the 3rd day since no one contacted me yet I call again now at this point almost 2 weeks without a phone. They tell me that I would have to pay 79.99 for them to fix it I refused I told them I would of jut went through my provider metro pcs for 50 if I was going to pay. They then told me that metro pcs should of covered my phone and replaced it imminently I told them I tried to go through them and they said I couldn't file a claim even though I had insurance on my phone because of the manufacture warrantee. They then told me to contact metro pcs toll free number because the nearest store where I bought the phone from is 4 hours away so all I can do is call. I called and gave all my info and told them and they tell me to go to a website phoneclaim.com or something and file a claim. So I did. Nothing work I couldn't file nothing was working so I called back again and asked to file a claim through the phone because I couldn't online. So I tell them exactly everything I been dealing with for the past 3 weeks now without a phone. And then they come back and tell me that I can't file a claim the insurance is denying it and I have to go though the manufactory I told them what the manufacture had told me about water damage so she tried again she said it wasn't going through. So I asked for her manager is a supervisor so wait on hold and a manager comes on and she try's to file then after about 45 minutes comes back to tell me that my metro pcs account is suspended and that my account is in collections. At this point i'm just heated. I told her how can a prepaid account be in collections. She told me that metro pcs is not a prepaid service I told her how am I suppose to pay my bill when my phone has been gone for 3 weeks. And she told me I was still responsible for paying. How could I pay for my phone when my phone has been gone she then told me there is no way of knowing I didn't have a phone I told her you guys can see that my phone hasn't been used or that there should be notes about my phone calls to them. She told me the only way to get a phone is to pay my bill. And she told me almost 2 months I was like what you can see I have had no activity on my phone or anywhere on my phone and there has been a claim reported and sent to the manufacture. They tell me there is nothing they can do. When I sent the phone out my phone was active and under warrenty and paying for insurance when this happened. I am just so shaken up about all this. I cant even begin to explain how unfair this is. If anyone is out anything it has been me. I only had a brand new phone for 2 weeks. I had to go without a phone number or a phone or service or talk to my family while I shipped my phone out. Now im left almost 3 weeks later still no phone. Out 200 dollars. Paid for monthly and now they are telling me I will not be getting a phone and that I will have to pay my bill. Yes to answer the question. I figured when I got my phone back I would have to pay yes because I knew it as past time but now because of all thus what do I do. This is crazy. You can see I have not had activity and that when I made the claim I did have insurance everything service. I hadnt a clue my phone would be gone for so long and that this would happen.. How am I suppose to know that while I sent my phone in to get fixed that they would shut my phone off and I guess put it into collections. How is such a thing done so fast anyways... How can my account be in collections already and how would I know this. I have been given the runaround for far to long. I need someone to please contact me asap at [protected] my new line that I had to go and pay out of pocket for a new phone and service when I never should gave had to do either. I can be reached email at [protected]@gmail.com my cell phone at [protected] date that this happened and was sent out was june 12th ish and my metro pcs phone number is [protected] also metro pcs informed me that I had 6 days left to save my number so how could they save my number yet have my bill in collections I am so confused. I feel very misguided and mislead. All I was trying to do was get a phone fixed that I had bought and was paying for coverage on. My name is kristin. Thanks for your time and please can you forward this email to any person that this would be helpful for any management and metro pcs staff and management I cant get through any other way. Thank you very much. Hope to get a response back in yet another timely matter. Thank you!

I recently went and got 4 lines with metropcs. I pay my phone on time but I was needing an extension due to the fact that I would not be getting paid until 3 days after my phone bill was due. Now I did get an extension but I have an IPhone and couldn't get no text messages, no emails, and no type of internet unless I was on WiFi . I tried calling the customer service number but the automated machine kept stating that I couldn't be transferred. After trying for 8 hrs I finally got through to a live agent named Michael ( He was a great help) but he wasn't able to make my phone work! He made me aware that MetroPcs made changes and when you get a extension the data is not included. I can't use my FaceTime nor receive any type of text message ! I'm furious because not everyone has an Android. He tried setting my phone up to receive and send messages like if I had an android but it didn't workout. Now I can't get anything unless I'm under WiFi. MetroPcs made a bad call by doing such a change and not really thinking that iPhones are based off of the data usage! And not once did they make me aware of the changes until I called in... Metropcs needs to communicate with their customers because this is why they have bad reviews!

I've had MetroPCS for years and I always payed my bill online for free without a problem. As of 2017, the online payment service no longer is accepting my GTE Federal Credit Union Visa-Debit Card. I have called customer service again and again without being given a solution. The only options left are to either pay over the phone or go to a MetroPCS store but I get charged an extra $3 every month for paying this way.

I have found hundreds of people across the US with the same complaints and News reports as well. Why is this company not being held accountable?

A Desirable Solution:
1. MetroPCS online payment Service to accept all credit/debitcards
2. No $3 fee to pay in person at a MetroPCS Store

Please go to: The Federal Trade Commission Website and report MetroPCS for scamming their customers by charging a $3 fee to simply pay their bill in person and their online service doesn't accept all cards.

Help me fight this injustice.

Website Link:
https://www.ftc.gov/about-ftc/bureaus-offices/bureau-consumer-protection

I purchased a phone from kerro have had service for aqhile now on 5 phone's.. The metro pcs put ke onntmoible service and my phone was meased up.. My daughter was avting up ao i suspend her phone .. Ahe changed the pass word aminor child.. Really. U allowed her. Then i changed it to another one n9 onw knew went to the atoee vweified myaelf 3 times by id changed it again. And they aay it is wrong atill i am losing work and money due to my phone and nobbwing abwl to get it working. Ready to cancel cancel and cancep and cancwl and cancel theaw 5 phonea and my daughters acvount 5 more. Are u that bad in service . that u cannot get one phone technical aervice right one password .. Its been over 3 weeks no service.

I've contacted metro pcs 10 times withing the past week because both of my phone are not receiving service, I'm getting dropped calls, I can't get on my internet most times, my notifications are coming late or not at all. IM BEYOND IRRITATED at the fact when I've called my issue still hasn't been resolved they put a credit on my account thinking that was going to resolve the issue. When I called back and got intouch with a supervisor for the 2nd time he told me since I took the credit that I was basically saying everything was fixed. When I told him I've been a very loyal customer for 5 years and shouldn't have to be calling back everyday because you guys can't provide the service you promise. He then explained ALL he can do is send in a ticket to the engineering department. He kept repeating that same line and that he couldn't help me to fix my service. You guys promote that we should have service everywhere but if I change cities now and if I'm not near the tower I'm connected to I experience the worst service and the supervisor didn't care or anything. To know I've been a loyal customer and your agents and supervisor shrug me off like I haven't been a loyal customer is disgusting. YOU GUYS PROMOTE 4GLTE DATA AND YOUR GUYSS SERVICE COVERAGE AREAS COVER ALOT BUT WHEN I LEAVE zip codes or leave to a different city I'm not getting coverage at all it's FALSE ADVERTISEMENT.

My phone has been nothong but flagged from me for so long as I remwmber. I went to a new local metro pcs company on Elkhorn Blvd. After allready speaking to man tjere about needing a phone and what was going on with my accounts he offered me four different phones to choose from then took 92.00 cash from me, no receipt was given but paper with 40.00 plan and my acct. #. He sold me a cover for phone and pieced it together for me. Made me mad. I had just put 200.00 on a greendot card and had to ise the online service to activaye card they said they would send me card in mail and gave me my pin number. Well today I have eighty+ dollars missing from the card and only 5 previos transactions on the report. The atm charges.50 cents for inquires and 2.95 for withdrawls. I yried to use for purchase and yhey said only.20 cents on card+charged me.20 cents twice on report. Also have a inquiry on thay morning for when I was in bed asleep. So. I yry and take phone back because I beleive they are using my account seeing as the phone allready rings twice I gave no one number and it was early in am like 3:30. I have been sold used phones q/also two lines beforw and did not want these. I also have sent for rebate and never received rebate back either. He offered my friwnd 20. And began to argue with me about how its my fault and that I have to wait 11 days for mail check. I want my money back. I am a customer. What do I do now? Even my credit card is screwed up from these stupid idiots in the business dor lical that are telling me I no longer deserve the customer appreciation for even choosing for them to rip off. Fradulent behavior on the mans pary ans has known priors. Fix this? Tara Kay Munsee.
P.o. box 1611
Lucerne Ca
95458
[protected]-6853msg. lv days

This service is one of the worst cell service I have ever had. Constantly dropping calls, dead zones in highly populated areas in cities where service should be good. No other cell service is as bad with dead zones like Metro. I live near Detroit, about 20 miles out and have terrible service. I used to live about the same milage from Cincinnati and had the same problems. They need more cell towers put up or something. I pay 40 bucks for service that I can only use if I'm in a large city, not in my home which is only 20 miles from one. I even try to make it work by going outside, still nothing...

My complaint is their phones, and their customer service. It is the worst customer service I have ever experienced. I am a long time customer and havevbeen forced to purchase 3 phones in the last year! Now keep in mind when your phone breaks you have to incur the cost of sending your phone in for repair (which means you are without a phone for weeks!) this is what happened to me. I purchased a fierce xl it completely shut down after only 4 months. I sent it in. It broke again a month later. So now they tell me to go to a metro store and they wilk give me a free upgrade for being a long time customer. My free... Upgrade was 25.00 off the purchase of another new phone. So I purchased another new phone.. This time I got a lg aristo 2. After only 2 minths the homescreen went out. So I called metro customer support. I am on hold 2 hours being transferred here and there and finally furious I demand to speak to a supervisor. He tells me to go back to the store where I purchased the phone and they will give me another or fix mine. Neither of those things happened. I call metro again and tell them abiut the upgrade I had purchased and the store wouldnt help me. Keep in mind I pur hased the phone 2 months ago! The supervisor tells me on 6-11-2018 he will send me a refurbished phone thats almost as goid as the one I had purchased and it would arrive in 3-5 business days. Calling every day after day 8 of business and no phone as promisrd. I call metro again on 6-20-2018. Phone was never sent or ordered! A supervisor named jay his id # 500392 tells me he will personally expidite my phone and he has to walk down a hall 30 minutes away to do it and will call me back within the hour. 24 hrs later, he gave me more lies! And a fake id #... My nightmare is still continuing today! Metro pcs is the worst ever!

My fiance and I have been paying $50 for 2 phones for years. Recently, he bought a new phone because his broke due to an accident. When he bought the new phone, the cashier changed our plan without asking and told my fiance that he will add his new phone to our plan instead of removing the old phone/old number so the new one can take its place. Before we left the store, the cashier told us to return before our next bill payment to take off the old phone and to switch back to our $50 plan. My fiance did that yesterday (June 19, 2018) and our plan suddenly went up to $108. So this morning (June 20, 2018), my fiance called up the company and the guy told him our plan has been changed so many times, that it can't change again. We want our $50 plan back. We never asked for 3 phones to be on our plan and we never wanted our plan to change. The cashier who helped us works at Metropcs in the Poughkeepsie Galleria Mall and his name is Austin. He royally screwed us over and I want this fixed before July. Thank you!

I've had my Samsung J7 prime less than a year. It frequently, freezes, poor call quality, sometimes numerous attempts to connect an established blue tooth. Lag time make calls.
My second complaint is I purchased a high quality blue tooth around the neck ear buds. O could press a button on either side to retract the ear buds. This morning at work I noticed on of the ear buds broken. After work returned to the metro pcs store in greenspoint where I made the original purchase. Pretty boy Floyd with an outdated in professional hair style said since it was a month ago nothing he could do, except an exchange for twenty dollars per metro pcs rules and regulations. When I called customer service agent said up to store associates.
So I will be dropping them yhey cater more to their own anyway

I switch to MetroPCS from boost and I was supposed to get 4 free phones for $100 I paid $125 for 3 phones which the Boost phones were from my mother-in-law and my brother but I was cheaper to pay for 4 phones and it would be to be two phones from Boost that's why I decided to get the four free phones I told the man I wanted the exact phones that I have because I have the service to and I was paying for my friends service that day I told him I already paid my bill yesterday the day before so I wanted to for free phones I told him I was in a hurry aside baby back to get them and he said that he would have more ready for me when I got there I picked out the phone I wanted which were they were supposed to be just like my phone when I came back and pick the phones up they weren't the phone they were supposed to be and there was only 3 so when I figured out what he did by putting the three phones on my account I went back in there and he told me he was going to charge me $30 per phone which was $90 cuz I return the phones that they didn't have any other phones there was nothing that they could do about it he said take it up with the corporate office and nobody seems to know what that number is and I can put on hold and hung up on it's just been going on way too long now I'm receiving a bill saying that my phone bill is due today that I have to pay another $75 it's only been two weeks since I paid my bill of $40 and the $125 on top of it the next day so you've already got $165 and it's not even been two weeks