Metro by T-Mobile
Reviews and Complaints

They also change their plans without any prior notice taking services from you thay you paid for. When you call to get those services back they tell you that you have to pay the higher rates to get them back. They also over charge some people for the same services that others have.

PLEASE SAVE YOUR SORROW FOR SOMEONE THAT CARES, COME ON THE MOST EXPENSIVE PLAN IS 50 DOLLARS AND YOU SPENT COUNTLESS HOURS ON THE PHONE TO GET BACK 40 BUCKS? COME ON GET A LIFE AND GO TO WORK. YOU HAVE TOO MUCH FREE TIME ON YOUR HAND.

A week after I purchased my phone I went to the store to put $20 on my metro connect account. After 24 hours and not receiving it. I called back and and the customer serive person called to say that she would push it through. Well, she only push though 10 bucks...and poof goes my other 10 bucks. now they are saying i used too much money (and that's not possible) and I owe them $17.04 in metro connect? HUH! where's my money! No one can answer my question about that! they just yell and say I owe the money but can't explain why or how or when it was used. I hate metro pcs and to think I was going to add 4 new lines for christmas! FAT CHANCE IN HELL!

i was a metro customer and due to i have to move NY and they dont have service wanted to change with Tmobile, and gaved my password and information what i got from metro to Tmobile, metro doesnt let phone numbers go and its so rude and illegal that you cant keep your phone number! they are worst then ever!

they need to shut down all metro pcs location and have some else have only monthly fees and management that teaches the employees about good customer service now i know why they call metro getro meaning ghetto because when they get paid minimum wage they act minimum wage

For the first time after 4 years of service I tried to speak to a love person but I can't reach anyone at MetroPCS. I guess I don’t have the direct number as you all do. I am astonished to read about all the trouble people have had and are still having with MPCS. I have never had any trouble except now I'm not able to reach anyone to ask a question.

This day and age to not have good customer service is not expectable, and I don’t know what all the customers as a group should do to force the issue with whomever to make them available to us customers. I didn’t think by law a company could get away with this but it seems they are.

We customers need to do something about this but again what/how?

I am so sick and tired of dealing with MetroPcs' customer service agents. I should have learned my lesson when my husband and myself each had a phone under the same account. In this letter I am giving as much detail as possible because I want to make sure you understand the extent of this problem. He was the first one to sign up, everything seemed ok until I added a second phone to the account. I was overcharged almost $20.00 to activate my used phone. I paid $85.00 to activate the phone with a $45.00 plan. I found out I was overcharged when my phone would not work after leaving the store. I called your customer service line and they told me I was overcharged and promised to put the difference towards my next bill.

I activated the phone on the 12th of October and 3 days later I get an email saying I owed money. I call the customer service line and the person actually told me that I did not pay the activation fee. It is unbelieveable that I actually had to tell this girl that my phone would not be working if I did not pay the activation fee. Then as I try to get this person to understand the situation, I ask her to read the notes, thinking this may clue her in, but she told me that they do not read the notes when assisting customers. Obviously at this point I just tell the girl I want a manager, then this so called manager tells me the same thing. So I tell her I want her manager. Then person number three gets on the phone, after explaining to her that in my experience notes are there to assist you with your clients, she actually said she would credit me the activation fee. I was so frustrated with dealing with people with absolutely no customer service skills that I gave up on the money your company overcharged me in the first place and took the credit. I was going to write a letter, but I decided to let it go and made a promise to myself that in the future I would buy a new phone with a different service provider.

I have never liked the fact that I had to pay a $5.00 fee everytime I pay our phone bill, but I dealt with it, it was easier than mailing the payment in, and I definitely was not going to call the customer serivce line to make a payment.I keep the phone and continue paying my bill, then my phone is stolen so I have to buy a new phone.I had not had to deal with MetroPcs' customer service agents in a couple months so the extreme terribleness of this company had been slightly forgotten. In my gut I knew not to buy a MetroPcs phone. I really needed a phone and the Metro Pcs store was the only one in the area open so I make the terrible mistake of breaking the promise I made to myself and bought a MetroPcs phone.

It has been less than a month and it has begun. I have called the customer service line 16 times today and have actually talked to four people, the rest of the calls were disconnected before I could speak to anyone. When I did speak to someone it was a hassle and my issue is still here. I have a plan that contains unlimited web browsing. For some reason, everytime I try to access the web I get a message that my airtime minutes will be used. The first time I called I was told to turn my phone off and on and everything would be fine, well of course it was not. I cannot believe I actually thought my problem would be over that quick. The next two times I called I was put on hold and the people never came back. The fourth said " Oh I found the problem, everything is working now." Well I do not know what he saw but it did not fix my problem.

I am so tired of the smallest issue being such a hassle. These people that handle the customer service calls have no clue how to assist people. They cannot just get down to the point, assist people with efficiency regardless of if they themselves can correct the problem a customer is having or not. If they cannot help you, they should at least have the ability to say I cannot help you but I can get you to someone who can. I want my problem solved. I am not going to continue giving my money to a company who does not care about it's customers enough to to provide us with someone that can help us when there is a problem.

I just wasted almost $200.00 on a phone from this company. I am not going to subject myself to such a hassle and waste of time everytime I need help. I am changing to another service provider. I would rather pay more and not have to deal with this company. I think I should be refunded for my phone. I feel that I should not be forced to either continue the service or throw away a $200.00 phone. I definitley would not give it to someone and have them go through what I have been through. I have kept my anger control and have kept myself from being very nasty to the customer service agents and it really does not do any good, noone has managed to really help me. I want a resolution to my problem, there has to be at least one capable person in the entire company.

It doesn't matter how much you complain about MetroPCS customer dis-service, it would not be enough! They are the worst phone company on the planet. There is even a website for people that hate them:

http://ihatemetropcs.com/

Hello Store manager , On 12/31/2007 at 0915 am i visited your corporate store to return an item that i did not need. The item was a battery for a cell phone that i was having a problem with ,the battery was in it's original package and unopened i had a receipt for the item and also paid cash for the item . The only problem that your Manager Jeff G. had with the entire transaction was that the item was not purchased in your Metro PCS store but in the Metro PCS store located at 1453 sand lake road Orlando Florida next To the international diamond store. Your manager Jeff G. said that he was unable to find the transaction in the computer to issue me a refund . He told me that the item had disappeared from the computer and unless he could find the transaction i would need to drive all the way back to the Orlando store to get a refund, i requested that he call the Orlando store for assistance, He provided me with a the 1-888-metro 8 number which only provided me 25 numbers to choose from one after the other , it is my opinion that he was refusing to call or assist me in obtaining a refund. After several minutes of debating with your manager i drove back to Orlando where the sales associate took my sales receipt keyed in the needed information and issued me a refund in the amount of 37 dollars and change without wasting anymore of my time. He did not have any problems using the receipt to key in the necessary information to issue me a refund. The manager in your store should be retrained on how to issue a refund and also how to manage a store location in your absence , i am certain that you would not have allowed this to happen, i would like a full apology in writing from Mr. Jeff G. my experience today could be interpreted in many way's . I WILL NOT BE TREATED THIS WAY EVER AGAIN . I trust that you will address this issue as soon as you return. I will follow up with your corporate office also . I'm giving you the opportunity to correct this first.

I don't appreciate Poor customer service...This Metro store manager and a sales clerk were very rude to me and did not help me but ripped me off...2054 SR 436 Winter Park FL 32792 DO NOT GO THERE! It's a long story but long story short I bought a phone cause mine wasn't texting certain people, well they suggested I buy one to fix that problem cause my phone was old...anyways I bought it and it still did not text certain people so I told her and I said I wanted a refund...she said sorry I can't do that! I said I just bought it and you didn't tell me you couldn't refund this before the sale was finished...she continued to refuse my request same with her manager I asked her cause the sales clerk did not tell me I couldnt return it, anyways the receipt says return before 30 days! Hello I just bought the phone 10 minutes ago...you can only imagine what happened after wards...she still didn't help me, I had to go to another store and get help...they only gave me half the amount I paid for it too and I had to buy a different store...what a waste...soon I will go to another cell phone provider because I got such crappy service and nothing has been done about it...

SLOW SERVICE, NEVER HAVE ANYTHING AVAILABLE, POOR CUSTOMER SERVICE, THE POEPLE THEIR SPEAK LITTLE TO NO ENGLISH, HEY THEY EVEN HAVE UNDERAGE KIDS WORKING THE REGISTER...HAS TO BE AGAINST THE LAW...EVERY PHONE I EVER BOUGHT WORKED LIKE CRAP AND THEY DO FIX PHONES OR GIVE REFUNDS SAVE YOUR TIME AND YOUR MONEY JUST GO TO A REAL METRO STORE...

Metro PCS keeps coming out with the great deals? well a great deat aint a great deal if the damn service network is ###. This company constantly has problems with text, picture message and their so-called Smart phone plans suck as well. the internet is so slow I could look it up in the library and it would be faster.
This company is a bait and switch outfit and they skimp on service in order to give you these supposed good deal.
A good deal is not a good deal if it doesnt work. ### Metro PCS

The Metro Elite store located at Elite Metro, 2050 State Road 436 in Winter Park, FL 32792 are a bunch of Spanish ###, everyone working there is Fat and think they belong on the runway somewhere in an Alley.

To start they sold my wife and two upgraded phones which they charged us $10/per phone to activate, total=$20. When I arrived home the phones weren't working. I called the store and told them the keypad was too small to read, they said "Fine, bring it back in tomorrow and we'll swap the phones for some simpler ones at NO Charge." I went back the next day and both he, and his store manager--some other Fat male Latin person wearing...no kidding.. red lipstick and he had his eyebrows waxed.

Another fatty who thinks he belongs on the runway somewhere in an alley with the HOBO's cheering him on as he shows off his Flourescant Green thong!

Stay Away from this Fashion show gone extremely wrong, these people are bottom feeders and should all be behind bars for Croooked busiiness practices!

I had a poor expereince them as well. The manager was rude and they lied to me. They would do nothing for me on a new phone that was less than a month old I bought from them at that very store. Very unporfessional and rude. They should be fired. MetroPCS needs to clean house if they want to keep customers.

ok, so i live in port huron, which has 2-3 diffrent Metro stores but still i get no xservice at times. It's like my phone just decided to go on roam for 3 hours& not send/ receive text messages, or calling.

-i would understand if maybe i was out of service range, because i know in Croswell, there is absolutley none, but i have Metro, my mom, and both of my brothers also have it, and their phones work perectly fine.

Also, when i go to the store and ask them whats wrong with it, and there is some old man in there that doesnt know ANYTHING about the phones themself.
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Another complaint is, my internet. Some times it works, and sometimes it doesn't. Usually if i turn off my phone, then when i turn it back on, and try to rebute the internet it works, but more or less you should NOT have to do that! if you are paying for the internet service, you should be able to load&go on it whenever you please too. Again, their excuse was "ohh, just turn your phone off and turn it back on, were not sure why its doing that?" WELL YOU SHOULD! YOU WORK THERE! SO FIGURE IT OUT, AND CHANGE IT OR METRO IS SLOWLY GOING TO GO DOWN IN BUISSNES. because i have already complained to all of my friends.
all i have too say is...

-Verizon here i come

from, a highly pissed off customer.

-p.s. i hope that the people from the Metro Stores everywhere read this, it would make my day for them to realize to do their job right and not have completly trashy phones, or dont do anything.

The reason merto's customer service is so terrible is because there is no one to hold the distributors, management or the associates accountable for their actions. If anyone from coorporate Metro is viewing the complaints you should remember that YOU HAVE YOUR JOB BECAUSE WE THE CONSUMER PAY YOUR SALARY. When enough of us get feed up and to take our business elswere you will be with out a job because metrowill loose money.

BAD CUSTOMER SERVICE.

Metro Pcs does try to screw you in any way they can, it's almost like they were trained to give poor service cause we don't pay that much anyways. That is not the answer. They made it this cheap to get allot of business well if you want to keep the business you need to keep the customers happy, not misserable...UGH I hate Metro!

Sound to me like you might have tried to pull one over on the company. From your complaint I am to believe that they took the phone in the back to physically damage it and dip it in water then blame it on you. Sounds pretty absurd and makes absolutely no sense at all.

Your ridiculous complaint has encouraged me to go ahead and give them a shot. Thanks!

I paid my bill on the 6th of every month and on the 6th they text me and tell me my data is gone and it want kick in tell the 7th so they want me to pay them 5$ for data for one day till the 7th when my bill is already paid thats just wrong and beating me out of 5$ every month when my bill is already paid i shouldn't have to 5 more for nothing

Metro PCS wont take my cards all of a sudden, online and over the phone. With how many people this is happening to this is an obvious scam. [censored] METROPCS!

On Stepember 29, 2019 i went to metro store to see why was my plan changed they tried to charge me a fee for services that had been turn off this is a month to month not year contact which you report to credit report. they have been getting over and something needs to be done about this is illegal there staff is very rude and getto

I purchased iPhone 6s and now cannot receive phone calls, phone gets hot, everything freezes up. Found out they upgraded to a 5G network and unfortunately my iPhone 6s does not support the 5G network? Really? How do you sell a phone to somebody knowing that there phone is not capable to run on 5G network? Pathetic! Bad Company, never recommend.

Harrassed bullied disrespected. Forcable threats if not sold illegal phones

The complaint outlines everything including three FCC complaints which have been ignored by Metro customer service. I have contacted counsel but are awaiting management response from Metro.

No update, just want solution.

Your employee is strung out on meth. Very bad reputation for your business! Get better help!

I purchased two phones, in November 2018, I believe and since then August 17 to change pin.It took place at 329 myrtle they fraudulently added a pin.I never put no high security pin.

My connection to service sucks i am constantly losing service' it took me a few minutes just to get on here to make a complaint...very seriously considering going somewhere else...ive had it with metropcs