Metro by T-Mobile
Reviews and Complaints

I have been with Metro PCS about 4 Months my last bill I underpayed
by .02 cents got a text msg.from them to pay by cc now or they were
going to cut my service.I called where i bought the phone and they took care of it. That is the only good thing I have to say .

I went to activate my phone last thursday, it is now wednsday of the next week, and still no phone service. I have been there 3 times already. They keep telling me wait it out, it takes awhile. I said I am going back today, and if it is not rectified, I want it cancelled. They said all sales final. I was like, well since I havent recieved what I paid for, teqnically, the sale is NOT final. AM I right?

Metro pcs is the worst phone company ever! My phone stopped letting me send out texts so i called to get the problem fixed, but the customer service representatives keep hanging up on me! They told me it would take 72 hours to get the problme fixed, ever since they told me that my phone keeps freezing and 72 hours later its still not working. They are terrible and i would not recommend their services.

I have always had Service with Metro PCS since 2007 I had always loved there service it had been the best company I had been with. But on 6/26/2013 something happened that it made it all Go to hell. I bough the Huawei Premia a total of 223.00 The moment I went into my Apartment I could not get txt calls or anything. I couldn't stand it. The next day I went straight to the Actual Metro PCS they were kind enough to return my number back to my old Freeform and told me they couldn't do anything else for me. So I guess they Lost a Loyal Customer.

trustworthy review?
I would like to begin by saying that if you had simply taken the time and effort to proof-read your diatribe on how you were supposedly treated so unfairly, you may have actually been taken seriously. But the fact that your “report" contained so many grammatical and punctuation errors only reinforces the obviousness that you not only didn't graduate high school, but are retaliating against the company like a 10 year old throwing a temper tantrum.

Despite the fact you posted as “Anonymous" everyone who knows you would instantly recognize your own special lack of intelligent argument. You state that you were fired because money “went missing" from your cart. Yet this is not the first time you've been accused of this. Within the last year you also had to repay money “lost" by you to your previous employer. You also state that you would rather “steal family"…..since when was the subject of kidnapping mentioned? I say that in jest because, again, your inability to speak/write clearly and professionally makes anything you do say, merely a joke. I personally have observed your work ethic. This consists of about a half hour at the cart you are supposedly “supervising" and 45 minutes walking around the mall talking to friends borrowing money and cigarettes. Again had you bothered to be a decent employee maybe this opportunity would not have been taken advantage of to get rid of a sub-par manager.

I have had many occasions to talk to this Vice President, and found her to be an easy to get along with and fair employer. And if she is supposedly so bad, why does the rest of the staff respect her and feel betrayed by your false accusations toward her?

And what of the “single father"? Aren't you the same “father" that lied about your little girl falling down a flight of stairs to your previous employer to get out of a night at work? There are way too many examples of your poor excuse for fatherhood for me to list. As someone with such a history of using your daughter as an excuse or handicap, I feel bad any child should have to grow up with such a pitiful role model.

Lastly why would someone not want to purchase products from this company? You list them on “[redacted]". From my perspective they fired an employee with poor work ethic, a history of lying and someone who “loses" money. You even stated that if you were to steal you would have “cleared out the whole thing", so better to get rid of you over $30 than say…$700. This actually sounds like a company with integrity enough to ensure that their employees are honest. I do not work for this company, and have not done any business with them, but based on this scenario, I would.

SAME THING HAPPENED TO ME NUMBER STUCK THE NEW CONTRACT CON TRICK>

ur welcome

I agree.. I have just bought phone from metro PCS and after 3 days of services found its not working properly...and so I called the customer care service person and they said tha I can return the phone is am not happy with the services and said number of hours didnot matter...if its less than 30 days. But when I went to return the phone..they r not taking it back at all.
There is no good sound quality or network. Even with in LA if u r walking up stairs in a building call drops...Its just horrible.

221000 complaints is more then any other bussiness i ever seen they should be sued for all the screww up sooner or later itt will happn with a class action suit

Your post is a joke and a complete waste of my time. You lose out on the free month of service when you pay to Flash your phone because YOU WANT TO KEEP YOUR OLD PHONE NUMBER. The cost of keeping your old phone number versus getting a month free with a new number, think about that. And like jbot1 said, which cell company gives you a free month of service when you get a new number ehh? People like you always trying to get around the system makes me sick. You want cell service, get a prepaid card or stfu.

maybe you should write a complaint about every cell phone company that gives free/discounted phones to new customers coming in... Actually lets see any cell phone carrier give any one a free month of service... your complaint is ridiculous... everyone knows if you still have to pay your monthly bill on an existing account... Duh!

@LasVegasMetroPCSDealer:

I like what you had to say above and am I thinking about becoming an authorized dealer myself. I would love to speak with you about your experiences and get any advice you might have. Please contact me at harris_rd@bellsouth.net if at all possible.
Thank you,
R. Harris

Hi Danno, I am a dealer for Metro PCS. I do not work for Metro PCS I am just an authorized dealer who has brought into the franchise. If you keep your plan the same from month to month. Your plan will not change. If you change your plan between months there are going to be some charges even if you went back to a lower rate plan. If you want to lower your bill, do it the day your bill is due. If your late on your bill after seven (7) days request a bill cycle reset. This will change your billing day to the day that you actually paid it so that you can get an entire month service back. Also, if your dropping calls, remember the old saying: "You get what you paid for." If you have a $49, $79, or $99 handset, don't get upset when you go under a bridge and your call drops. I use the Motorola RAZR V3s and I have a small amount of dropped calls.

Go to a Metro PCS store that appreciates you as a customer. Don't go to one that is simply trying to sell you a phone and try to deal with the same dealer if possible to make for better customer service. Have them call the Dealer Support Group. It has happened more often that when customers who are not familiar with the service take matters into their own hands it always turns into a disaster.

My customers love me for my quality service and just the casual conversation and personality I bring to the store. I receive plenty of refererrals from my customers. The only mad customers I get are the ones I never sold a phone to who come in with service problems. When they leave I have gained a new customer as well as a friend.

Metro PCS is a horrible company that should not have ever started, all Metro PCS employees are liars and thieves and should be arrested as such starting with the CEO Roger D. Linquist thier corporate address is 8144 Walnut Hill Lane Dallas, TX 75231 and the number there is 214-265-255o let them know how we feel about thier crap lousy company.

You where dealing with an authorized dealer, not with Metro PCS Corp. I am a Metro PCS dealer here in the Las Vegas area market. This is a gripe that you should have with that location and not Metro PCS as a whole. Everyone is going to have some problems, that was just avoidable on the part of the sales rep., manager or owner whoever you where dealing with. Look for professionalism in a business, look for business owners who care. If you are having problems with the lack of compliance from a store location especially a specific individual in the location this is an isolated event that should be made known to the manager or Corp.

I try to get a new plan at 40 dollar a month along with a free new phone im on Disability and I was told in the mesa az store they don't care about that but I need to pay 59.95+the cost of the cell phone 59.99 at this store Cellphone carrier which provides prepaid cell service plans, mobile phones, and accessories.
Address: 9124 E Apache Trail Ste 2, Mesa, AZ 85207
Phone: (480) 354-Cellphone carrier which provides prepaid cell service plans, mobile phones, and accessories.
Address: 9124 E Apache Trail Ste 2, Mesa, AZ 85207
Phone: [protected]
CALL THEM TELL THEM ABOUT Disability ACT

hahaha you guys have no case...metropcs has some of the best lawyers ever...thats why they have never lost a case...hahaha

LOL KIDS NAME IS JUHA I BET U WORK FOR METRO SOUNDS LIKE SOME METRO JIHAD TO ME

IF YOU PAID YOUR METRO PCS BILL ONLINE RECENTLY - PLEASE CANCEL THAT CARD YOU USED NOW!
MY SON AND I BOTH USED OUR DEBT CARDS TO PAY OUR BILL ONLINE AT METRO PCS AND SOMEONE STOLE OUR DEBT CARD NUMBERS AND CLEANED OUT OUR BANK ACCOUNTS. METRO PCS
IS THE ONLY PLACE WE BOTH USED OUR DEBT CARDS.

YOU GUYS ARE ALL PRETTY DUMB IF YOU ASK ME...EVERYTHING YOU GUYS ARE COMPLAINING ABOUT IS ON THE START OF SERVICE FORM THAT YOU FILL OUT WHEN YOU FIRST SIGN UP FOR SERVICE. SO YOU GUYS HAVE NO CASE. THE RETURN POLICY IS ON THE FORM, THE BILLING DATE IS ON THE FORM, AND THE TERMS AND CONDITIONS IS ON THE FORM. SO INSTEAD OF COMPLAINING AND CRYING, WHY DONT YOU GUYS READ BEFORE YOU START SERVICE? SIGH

Wow so we are all here for the same reason. I believe it is time for all of us to file a complaint with the federal trade commission and the consumer affair department in each of our states. If we do not band together and stop supporting this company all of money will allow them to keep ripping people off as they continue to pay of people who are suppose to enforce the laws they are breaking. I will have a Class Action Law Suit initiated by the first of April. Contact me at FLGElite@yahoo.com. We will not be taken advantage of any longer. First they took the jobs and now our money, when is it enough this company is DONE!

I purchased a MetroPCS phone on my pay date which is on the last business day of the month (usually the 30th or 31st). MetroPCS Sacramento set my due date as the 29th of each month which is 1 or 2 days before I get paid. I recently called the corporate store on Florin Rd. in Sacramento to have the date changed. Corporate said to contact customer service as they were the only ones who can make that change and gave me the phone number. I asked if cust. svc. wld be able to make that change over the phone and was told yes. When I called cust. svc., operator #873 informed me that the only way to change my due date is to let the phone be disconnected and remain disconnected for 7 business days. After this timeframe I can go into a MetroPCS store and pay the outstanding balance, request due date change, and pay an additional $5 fee for the date change. Otherwise, I will continue to have my service disconnected for non-payment EVERY SINGLE MONTH for 1 or 2 days and pay and additional $5.00 fee to have it turned back on. ? REALLY!? And to adddress an earlier statement about credit worthiness, this was not my reason for selecting MetroPCS. I had ATTWS for 7 years and was paying a minimum of $170 per month for unlimited calling, texting, and internet. Call me crazy but I decided to give my wallet a break and go to a less expensive carrier and pay $60 for all of the same features. Despite my reservations about MetroPCS. The phone and the service itself have not really given me as many problems as I thought I would experience. In fact it hasn't been so bad. HOWEVER, this due date thing is ridiculous. How hard is it to pull up a customers account and enter a new date due? MetroPCS or GhettroPCS as it is known here, really sucks.

After reading all of the complaints listed, YOU'VE ALL SAID IT ALL! Not sure how to go about it but I would also like to be included in a class action suit against MetroPCS. On June 26, 2009, I purchased a phone on sale for 169.99(plus insurance) for my daughter. Approx. 2 weeks after purchasing, the whole phone system shut down and asked for a security code. When we purchased the phone, we were told (by Larry at MetroPcs of Quaker Bridge Mall in NJ) that the security code is the last 4 digits of the phone number - Didn't work! When we took the phone in, Larry tried to unlock the phone, with the help of customer service but was unsuccessful. He then advised us that there was nothing he could do and HE could not give us a new phone, we'd have to travel to "corporate" in Trenton, NJ and there, they would give us a new phone. In the corporate office, they gave us, what we thought to be, a NEW phone(however, we found out today when we tried to return it that it was "refurbished"). Long story short, the phone was defective and when we tried to return the phone, the Manager (Dan) of "corporate" MetroPCS in Trenton, NJ advised that there was nothing he could do and that we'd have to have the phone replaced through insurance. Here's the thing...we have to pay $85 to insurance for ANOTHER "refurbished" phone in addition to the $169. we spent alittle over 30 days ago. SHAME ON U MetroPCS!

something wrong with your service i paid my bill lasy february 26 2009 and now the service stops yesterday on the 18th of this month march 18 2009 theere a big problem and a brain damages to people when u do that the *99 doesnt help very much because u cannot tell someone from your organization that you are having a very very very poor service whoever is your leader needs to be fired for allowing all of u to have a poor poor poor service

Is so Stupid THE METRO PCS. My phone got TRAVEL TALK and i don't know what about, I cant make calls not even text message...I don't know what to do about it ...

I live in Los Angeles so it is definitely not a rural area. I've used Metro in the past and it was fine, no problems. I reconnected the phone today and it is constantly roaming or on "Travel Talk." I found out that Metro charges a lot for this so I turned my roaming off, now I have absolutely no service whatsoever. I'm not sure what's going on because there are plenty of t-mobile towers around here. I am disappointed, especially since I've never had a problem with Metro pcs before. Also, two people at the authorized dealership set up my phone, I wish they would have told me about Travel Talk and what it entails. I know they noticed because I noticed the flashing "R" and the words "Ttravel Talk" across the top of the screen right away. Again, truly disappointed. I thought you were better than this, Metro PCS, I thought you were better than this..

My service is not so bad, but everytime I go into a Metro PC store the customer service sucks. I bought a phone that had two rebates. However even though the girl in the store filled out the paperwork for me and put in an envelope, I just added a stamp. I received a letter telling me the rebate was not within the time frame of the rebate. Go figure... employee gave the wrong rebate papers.

I'm at school in University Park PA and it says travel talk but it was saying that when I was home as well! I pay for Internet and picture messaging and I don't have either, and I know they won't deduct my bill since those services aren't available because this company is crap, I should've just switched over.

Metro is definitely the worse in my area. If I had known I would never have bought a phone and paid for a month's service. Reception in my area so bad, doesn't work in my area of employment or where my one daughter and grandkids live even tho only 7 miles away My neighbor 100 ft away and my grand-daughter in same room didn't get my text, that's really bad..The employees in store were professional even tho I was rude as I was highly upset when I went in store. Been there 3 times in 3 wks. not paying for another month. Out the cost of the phone but won't be aggravated anymore. Once phone froze on me, couldn't get but one screen, couldn't call or text. What do you call that? Employee said needed to be calibrated even tho it worked OK for 4 days prior. Really the worse! Hate it with a passion!

I 100% agree with the travel talk complaint. The same thing happens on my android moving from one room to another at home and not just once or twice a day but three sometimes more. As far as the costumer service well they act like we're bothering them. They're out and out rude. And they don't care if you know it. They've hung up on me a few times because I've told them they are being rude. Metro PCS should hire people who enjoy their job.

For over a week I argued, begged & pleaded at every level, 6 store reps, 6 online reps. In my opinion all of them incompetent and many rude. Autopay account deleted and recreate at least 4 times. Everyone keeps saying the same thing just go in and update to account info. The account was even verified by a Corporate Center supervisor. Phone service has been shut off twice. Even after the store manager at the corporate Center assured me that it ad been restored.

Then I found the emails for coroprate HQ. Two emails to three execs and the problem was fixed in two hours.You do the math. Corporate email, fax number, phone number and my complaint letter is at http://SwensonStudio.com/MetroPCS.htm

Pass the link along

Metro PCS is a very affordable phone service if you pay attention to what you are getting.
Here in Florida Metro PCS works very well for the most part. And for a Flat rate of $45 for unlimited features it well worth it. As far as Roaming, simply turn it off in local areas.
If you are out of the coverage area, just turn it on. But you can only send and receive text messages for free. If you want to use it to make phone calls you will have to pre-pay, and calls cost .19 cents a minute.. I find this perfectible acceptable for the little amount I travel.

So duhh... if you travel or are in a rural Metro PCS id not the phone company for you..

METRO PCS SUCKS! THEY HAVE BAD SERVICE AND THEIR EMPLOYEES ARE VERY RUDE. I HAD THE SAME PROBLEM AND WHEN I TRIED TO RETURN THE PHONE AFTER 4 DAYS THEY TOLD ME THAT IT WOULD BE IMPOSSIBLE

I TOO AM AT WITS END WITH METRO. I SWITCHED PHONES AND HAD THEM FLASH A NEW ONE. MY TEXT MESSAGES ARE ONLY WORKING TO OTHER METRO PCS USERS. WELL CONSIDERING THATS ONLY 3 OUT OF ABOUT 100 CONTACTS THAT CREATES A PROBLEM. WELL AFTER 3 SOFT RESETS AND A MAJOR REST THAT TOOK 24-72 HOURS STILL, YOU GUESSED IT NOT WORKING. THE ONE WAY CAN YOU CAN TALK TO A CUSTOMER SERVICE AGENT IS TELL THE AUTOMATED PHONE YOU WOULD LIKE TO ACTIVATE A PHONE. GO FIGURE IF IT IS MAKING MONEY, LIKE A NEW CUSTOMER, PRESTO THEY ANSWER. HOWEVER, THEY ARE NOT HELPFUL THEY JUST KEEP TELLING ME THE SAME THING. SO AFTER ABOUT 5 HOURS I GOT A DIFFERENT ANSWER FROM WILL ID# 26657. HE SAID THE METRO DOES NOT GUARANTEE ANY TEXT MESSAGES TO NON METRO USERS. AWESOME, I WONDER WHY THEY DON'T ADVERTISE THAT ON THEIR T.V. COMMERCIALS. WHAT A JOKE. TO SAVE MONEY IS TO GET CRAPPY SERVICE.

I have been a Metro PCS customer for over four years now. In the four years I have been with them my monthly bill has gone up from forty dollars a month with everything unlimited to 65 dollars a month for the exact same service. This disappoints me coming from Verizon after six years and NEVER having to change service plans. And even though I was paying a lot more I still knew what I was getting. I don't appreciate how Metro can change their policies at any time and do not inform you until your monthly bill is due.
This to me seems very sneaky and unethical.

You are correct, Metro PCS does have lousy customer service, and most of them are ill informed and rude. My advice? Keep a list of the day's and time's that and the customer service I.D number and/ or Supervisor I.D and name if possible. Contact the Corporate Offices in Texas and make your complaint's heard, If you remain respectful you will get the help you need. Also be sure to write down the names of anyone you talk with in the Corporate office's and any extensions you are handed to. I did just that and got the Secretary of the CEO, problem solved!

If Metro PCS did a better job with quality control and called their own customer service center's and acted like a customer, they would get a much better idea how their ACTUAL customer's are being treated.

I TOO AM AT WITS END WITH METRO. I SWITCHED PHONES AND HAD THEM FLASH A NEW ONE. MY TEXT MESSAGES ARE ONLY WORKING TO OTHER METRO PCS USERS. WELL CONSIDERING THATS ONLY 3 OUT OF ABOUT 100 CONTACTS THAT CREATES A PROBLEM. WELL AFTER 3 SOFT RESETS AND A MAJOR REST THAT TOOK 24-72 HOURS STILL, YOU GUESSED IT NOT WORKING. THE ONE WAY CAN YOU CAN TALK TO A CUSTOMER SERVICE AGENT IS TELL THE AUTOMATED PHONE YOU WOULD LIKE TO ACTIVATE A PHONE. GO FIGURE IF IT IS MAKING MONEY, LIKE A NEW CUSTOMER, PRESTO THEY ANSWER. HOWEVER, THEY ARE NOT HELPFUL THEY JUST KEEP TELLING ME THE SAME THING. SO AFTER ABOUT 5 HOURS I GOT A DIFFERENT ANSWER FROM WILL ID# 26657. HE SAID THE METRO DOES NOT GUARANTEE ANY TEXT MESSAGES TO NON METRO USERS. AWESOME, I WONDER WHY THEY DON'T ADVERTISE THAT ON THEIR T.V. COMMERCIALS. WHAT A JOKE. TO SAVE MONEY IS TO GET CRAPPY SERVICE.

Read your terms and conditions. You can do nothing but cry yourself to sleep.

They probably couldn't understand what you were saying either

I HAD THE SAME THING HAPPEND TO ME THE TOOK 75 DOLLARS FROM ME WHEN I PAYED MY STEP DAUGHTERS BILL THEY SAID I NEVER PAID IT BUT I HAVE A RECEIPT SAYIN I PAID IT

I have called and filed many complaints . I live in Bethel Island Ca. My calls are continually being dropped .I did say Continueally and I mean that ! ! ! Today July 12 I seem to NOT be able to get a TX to go out, message FAILED . The call in and complaining 3 -4 times a week is getting very OLD .Not to mention dropping calls in the middle of that . I have used my home phone phone as asked to do which adds to major time to get though, only to have them drop that call . I will be setting in a chair in my house and not even turn my head . I try to run a bussiness with this phone . I know this is a test of patience for me . I Love the Lord and I am Growing in him .I know in the patience department because I would lonched my phone long ago had it not been for him. If you can't improve the service out here how do I go about getting a rebate, money back so I can get a phone and service that works ? I AM looking forward to service improvement . Thank you kindly

i have to break dance when i am talking on my phone to get signal.its awful network.
http://www.carsrac.com

Hey I have Metro and recommend if you are having such trouble, you shouldn't have taken half the trouble trying to get a plan.

hey john ...did it ever work with your metro phone if it did then its a problme with the flashed phone if it didnt then its a problem with the number ...and make sure when you send the text send it wit the are code thanks...

I TOO AM AT WITS END WITH METRO. I SWITCHED PHONES AND HAD THEM FLASH A NEW ONE. MY TEXT MESSAGES ARE ONLY WORKING TO OTHER METRO PCS USERS. WELL CONSIDERING THATS ONLY 3 OUT OF ABOUT 100 CONTACTS THAT CREATES A PROBLEM. WELL AFTER 3 SOFT RESETS AND A MAJOR REST THAT TOOK 24-72 HOURS STILL, YOU GUESSED IT NOT WORKING. THE ONE WAY CAN YOU CAN TALK TO A CUSTOMER SERVICE AGENT IS TELL THE AUTOMATED PHONE YOU WOULD LIKE TO ACTIVATE A PHONE. GO FIGURE IF IT IS MAKING MONEY, LIKE A NEW CUSTOMER, PRESTO THEY ANSWER. HOWEVER, THEY ARE NOT HELPFUL THEY JUST KEEP TELLING ME THE SAME THING. SO AFTER ABOUT 5 HOURS I GOT A DIFFERENT ANSWER FROM WILL ID# 26657. HE SAID THE METRO DOES NOT GUARANTEE ANY TEXT MESSAGES TO NON METRO USERS. AWESOME, I WONDER WHY THEY DON'T ADVERTISE THAT ON THEIR T.V. COMMERCIALS. WHAT A JOKE. TO SAVE MONEY IS TO GET CRAPPY SERVICE.

Metro PCS over charged my credit card with out me authorizing it

I was over charged as well with no authorization!

I have had no results in getting my account credited!

It has been awful.

isa