Metro by T-Mobile
Reviews and Complaints

i havee been in 19 times to get phonee and reception fixes and u havee replace the phonee 3 times and there is no resolution to my problem . you told me when i bought the phone that i had good coverage nad the phonee was a decent phonee everything i was told was a lie and you will not fix the problem my new bill is today 7-10-12 i had to go to another carrier at walmart straight talk i have no problems at all, i would like my money back on my phonee not on the accessories that i bought with it just my phonee in which was misrepresented to mr. i am a disabled person and i needed that phonee i can not take a chance to be out and need help and phonee won't work. i was right by your store and only had 1 bar with a full charge. i do not know how you can treat customers, people like that. i need my money back and we will call it a day, or i will let everyone i know and any one who will listen and let them know how you treat disabled people and or customers, everything you told me was a lie .you gave just keep on delaying the problems and ran past the short time frame period that you had on money back in which was not my fault it was yours please i ask you one more make this wright. i have also tried to get a hold of someone and can not these are the numbers given to me [protected] metro in burleson [protected] and [protected]

thank you terry wright

Wednesday May 2, 2012
To: California Consumer Complaints, Reviews, and Information
My Complaint regarding MetroPCS Cell Phone Company:
There is no Fraud Department. If so, when asked, no one at MetroPCS has given me any information regarding such a Department, nor has anyone given me a phone number where a person answers, only a recorded message or their website.
In believing my phone(s) being cloned, all MetroPCS kept suggesting was to purchase another cell phone. No one ever offered any assistance in this regard. The sales staff was was not even aware of this type of technology, which shows you how far behind MPCS is in comparison to their competition.
Also, Having minimal MetroPCS Centers that are the only place to get repairs or things handled on a Metro cell phone was irritating, ridiculous, prehistoric and a waist of valuable time. Waiting in Lines?
If someone can help, please send me a message.

I recently paid my bill of $60 on the 25th of April and now they are turning off my Service 3 days later I thought you paid for the month before you use it why am I not getting my month I don't get it

Horrible Customer Service. Auto pay does't work. This is the eighth day of my nightmare. Half dozen Customer Service counter folk, half dozen online Customer Service rep, Complaints Corporate. Autopay delete and recreated half dozen time. Phone service is current suspended. Coroprate emails, fax's, phone numbers and a very detail complaint letter http://Swensonstudio.com/MetroPCS.htm

My daughter has a Metro Pcs phone. She has a son with a disability so this phone is vital for communication with doctors and hospitals and care givers. She bought a new phone for $90 on Sept 1rst. The phone stopped working for no apparent reason on Sept 14th. We traveled back to this store (which is a half hour drive) to tell them what happened. After payin for this phone and also paying $50 for service for the month of sept. she was told they had to order a new one which should be in around 3 to 4 days. They informed us they would call my number when the phone came in.

We waited a week and after not hearing anything we tried to call the store, which was not possible due to them not being listed on 411. We waited one more week before traveling back down to see if the phone was in since we could not locate a number for them. When we arrived, we explained the situation and the receptionist rudely stated, if it came in we called you. I explained I did not receive a call and she rudely repeated her first statement. I said If I did not happen to answer I did not receive a voicemail. She stated We dont leave messages. I said then how would I know you called. She said ever hear of a missed call? Try calling it back sometime! I was in shock at her blatant rudeness. I said I imagine if I knew you were calling I would have answered! And she said It would have come up as Metro PCS and proceeded to tell me its not her problem and to answer my phone next time.

She said they only keep phones in for 3 days and then ship them back. I told her she had poor customer service skills and I wanted to speak to a manager because of her attitude. She said go right ahead, and he will be here in an hour. And told me I was lucky she did not kick us out of her store. She then said, Now this is an attitude! And said Do you notice a difference?! I said actually NO this is the way you have been talking to me since I walked in the door! I sat to wait, and she proceeded to make several rude comments to other customers walking in about us right in front of us! And also making faces. After 3 hours, the manager arrived. I was so happy to be able to talk to a voice of reason. (Or so I thought!) His first words were, who was here to see me. I raised my hand and he said how can I help you? As I started to tell him our situation it became very clear that the receptionist had called him and apparently given her own very diff account of the story. He also told me they absolutely would have called "if" the phone had come in. NO ONE seemed to be able to answer the question "Did the phone ever come in?" He said he was looking at 175 people on his comp and could not easily find my daughters name. When I told him how rude his employee was, he shrugged it off with a " I dont like to place blame." I was not even given an opportunity to say the things she said to me. He said he deals with things in his own way. What exactly was he going to deal with? He did not let me tell him what happened!

My daughter asked me if I was ok, as I started to cry and I said yes I just cant believe I waited 3 hours for this. He then rudely stated, I have 5 stores and you are lucky I even came here. Boy did I ever feel "Lucky!" The outcome was, they gave my daughter a loaner phone and asked IF someone would answer the phone when they called?! This only added insult to injury. So Now we have to go back to this store when and if we receive a call when the new phone comes in. And the one question I have is, would that receptionist or Frank the manager, have happily accepted paying $90 for a phone and $50 for phone service for the month of September and then not having a working phone or service for 2 weeks of that month and then tolerated attitude rudeness and lack of respect or compassion?! I really dont think so!

I bought the new LG esteem and sent in my rebate in Dec of 2011, I looked up my status and at first it said invalid, too many rebates for this address, now my address is 5301 E McKinney # 259 Denton Texas 76208 and the agent read he right address o me, I was told that they had to verify service I told them I do have service because I called them from my phone it was Jan 31. He then tells me it will take 14 days to verify and another 30 til they mail it out, I looked today Feb 7 and it says its in the final stages of processing and it will be march 15 before I get it, I told them that my address was right and they need to make it right, I have two small children that are going hungry because the agents can't seem to get anything done, I asked for a number and they kept giving me the same one an automated number here is no option to speak with someone, I tried telling her that ans she said oh well, I do not appericiate that at all, then and agent prior to her hung up on me three times and then after 45 mins and opening a second window waited 25 min and she closed the window on me, yes I'm mad and yes I was not happy with her, I asked to speak to a supervisor and her id number but again window closed, I dont think its fair that they have the right address and refuse to make it right ESP when they are in the wrong, a copy of this will also go to the BBB and whomever a higher p in the company is, FIX THIS ITS JUST WRONG

I purchased 3 metropcs phones from this store and returned them the next day because I did not like the fine print in the contract. This store has failed to return or credit my credit card for the phones and its been over a year now getting the run around.
This is is not a real metropcs store because they make you sign a contract with them to pay extra fees that you would not have to pay if you bought from a real metropcs store.
Stay away from clearcom wireless they have a store in concord and antioch ca

I paid my bill 4 days early via website. Pymt cleared my bank one day later. One day after bill was due, phones were shut off. I called, provided payment confirmation number, and was told payment was credited to wrong account. They turned phones back on and said it would take 72 hrs to process correction. Less than 24 hrs later, phones were turned off again. Tried to get through via phone - would not allow me to speak to rep until I paid the bill... Went to local Metro PCS store. Employee was able to contact someone via phone and phones were turned back but bank statement and confirmation email had to be faxed. Store only had local fax capability and this was an out of state number... So I have to fax it myself and they will potentially turn phones off again in 48 hrs if it is "not resolved

Switched to Metro PCS about 6 months ago. They have terrible call quality - I can only make out about every other syllable. Sometimes so bad I have to hang up my cell and call back using our house phone. I had poor call quality with the first $30 phone. Called customer no-service and they checked my line and assured me all was well. So I figured I was the unlucky one that got a bad phone set. Went back to the phone store and purchased a $60 phone. Same problem. Went back to the phone store where I purchased the phone. They agreed the phone was not working well and sent me to another store for a replacement. When I got to the other store there was a long line. Waited for an hour. Finally got to the customer no-service rep who would not replace the phone. I lost a day of work, billable hours, trying to get my phone problem resolved. I see now the only solution is to go back to AT&T or Verizon. Am posting this complaint so others can be warned that Metro PCS has low quality phones, poor voice transmission quality, and poor customer service.

I received a text message on my samsung admire (carrier metro pcs) as follows;
[protected]@mymetropcs.com; / Notice: DebitCard Frozen Call: [protected]

I called and an automated voice immediately asks for my debit card number, my bank pre warned me that they would never do anything like this. I reverse searched the number and its from somewhere in Utah-
I checked with my online account- my card is fine, this was an attempt to scam- BE CAREFUL

Purchased Samsung Galaxy Indulge 4g on 7/30/11 from store location5335 n. military trail, west palm beach, fl, 33407. Plan was for unlimited text/calls/data. Had problems with phone screen going blank whenever I hit the number 3 or 1. Could not retrieve phone calls in my home without going outside. Even then, VERY poor reception and voices were garbled. Took phone back on 9/24 finally and paid $10 to get another on(under warranty and have full insurance plan. I was told I could have a bad antennae. So I questioned how would I know if the next one would be good. He had no answer. WHAT? In the meantime, my next bill was due 9/29, and it cleared my bank on 9/28. On 9/30 service cut off stating bill unpaid. Went back to where I bought the phone, AS THERE IS NO WAY TO CALL FOR CUSTOMER SERVICE --EVEN FROM ANOTHER PHONE--SO THE MESSAGE SAYS! I waited for fifteen minutes for the person in front of me to get his problem resolved. Then I explained my situation and they got someone on their phone for me to speak with. Half way through my five minute call, the man behind the counter says that he needs his phone back! WHAT? I PAY MY BILL A DAY AHEAD OF TIME AND YOU CUT ME OFF -- AND YOU SAY YOU NEED YOUR PHONE?! I am the customer! Or so you would like to think. I was warned by many people NOT TO GO WITH METROPCS and I didn't listen. Now I have a $300 phone which is totally useless because I cancelled my service. I know when its time to "SMELL THE COFFEE" and know that you are dealing with a VERY VERY BAD COMPANY. I DON"T NEED THE AGGRAVATION. It means more to me to have peace of mind than to worry about having thrown away $300 dollars. I have never dealt with such poor service in my life. You should be ashamed. I won't even step into your doors to see about returning the phone for some type of settlement. It's just a joke to think anyone would be willing to help. THANK YOU METROPCS! Will be spreading the word! Next time I will listen to the warnings!

Metro came up with this new phone the "Android Galaxy" I was exited to buy it because I had heard of the great features this phone had and it cost me $300 . I have had the phone approximately less than 3 mouths and the phone simple doesn't work. I took it to their coorperate office here in Lynwood so they could fix it and the sales person proceeded to tell me that in order for me to have addiqute battery I would have to buy another battery he even told me that it was normal with these kinds of phone for the battery life to be so low. I understand the limited battery life of a smart phone because of all the futures but this was redicuolus! I was lucky to get it to be on for 3 hours at a time. Not even half a day and I couldn't even use it. I even told the worker..."you mean to tell me I spent $300 on a phone I can't even use?" Needless to say, the phone never worked when I needed it I am paying $85 dollars a mount for two lines and my 4g phone is the slowest thing ever because I didn't have the plan that gave you unlimited which is ###! They are taking so much money out of our pockets every mouth for no customer service and crapy over priced phone. I am tired of these ### ### companies trying to make money off of minorities and underrepresented consumers. Whoever is reading this and agrees with me should join forces with me in a class action lawsuit to give us back all the millions that they sold with their horrible service and unacceptable products that don't meet our consumer standards. If we sit back and let them keep doing this to us they will take every last red cent we own.
-RJM

I sign for metro pcs some months ago. Unfortunately it is the worse service that I have ever had. I paid for 2 months 5$ more for international text message but I had that service only for 3 weeks. Because of my limited time, I did not have a chance to take off that service. Finally I did it.

This month I paid my bill as usual. Without any provision the phone was suspended. I called the company and after a very consuming time and misunderstanding finally they explained to me that I owe them $15. I do not know the reason, and it is impossible to be in contact with someone that helps in that company.

My experience with Metro PCS is very bad. I do not recommend anyone to have a service from that company. It is better to pay a little more money but you have a support in any time that to pretend that you are saving.

This company is by far the worst I've ever dealt with. I lost my phone and had to order a new one through my insurance 3 times now because I keep getting sent phones that already have many problems. I don't receive about half the calls that are made to me. Text messages come in a day late very often. The phones I get always shut off by themselves for some reason. The people at the stores are all very rude and I could go on and on. I am finishing my month and spending my money with someone else.

My complaint : customer service is horrible, terrible, is a nightmare, the automatic customer services never work and when they answer the phone they don't know how to resolve the problem, beside the customer service are overseas and they can hear you or the don't understand #*&%$#@$^
My account is automatic payment and they charge me twice, the bank says is metro pcs fault and metro says is the bank fault and at the end nobody help you, they don't have any supervisor available to resolve the problem.
Please do something, we pay for good services this service is not cheap at all! Respect the consumer and do somenthing to fix. The goverment must do something with companies like metro pcs.

MetroPCS online payment program took my payment information but at the point where it confirms payment - it displayed a page that said payment did not go through. Please try again later. Turns out that each time you attempted to pay - it processed the payment resulting in double and tripling payments. MetroPCS only offered to refund after 4-7 weeks later or keep it as a credit towards next month bill. It seems that the problem was a result of their own system upgrades to the payment on-line system. No message (text or email) was ever sent acknowledging a payment was processed. They apparently were flooded were calls from customers who could not pay on-line. Wait until they check their bank statement. When you call – the customer service people are unaware of the problem.

Contact Raphael Lopez in person @ 2447 N. Wickham Road, Melbourne, Fl 32935
Raphael was a great help refunding three months service fees, when my phone stopped receiving calls. He upgraded my phone for free! Great customer service. Worth the trip.
thx Raphael!

This is the worst company I have ever dealt with. They promised me that if I didn't like the service or the phone I would get a full refund within 7 days or under one hour of talk time. I met both requirements, and now they're refusing to refund my money. On top of that, they initially signed me up for a more expensive plan than I asked for, messed up my password, made up ridiculous excuses for the bad call quality like, because I ported my number from another company I was experiencing bad reception. Absurd. Every single person I dealt with in two different stores couldn't have been older then 23-24 years old. They were not well spoken to say the least. I felt like I was dealing with high school students. Very unprofessional.

Do not sign up for metro PCS. The rates are tempting, but trust me, you get what you pay for. Every person I called complained about how noisy, distorted and thin my voice sounded. Also, I would dial a number and nothing would happen. it would take 2 or 3 tries to get the call through. Trying to get someone from customer service on the phone is almost impossible, and when you finally do, you get someone who isn't capable of helping you.

DON'T USE METRO PCS! YOU WILL REGRET IT.