Metro by T-Mobile review: Inability to use mobile data, login problems, and repeated dropped calls 1

Subject: Formal Complaint Regarding MetroPCS Customer Service Representatives' Abhorrent Conduct

To Whom It May Concern:

I am writing to express my utter outrage and dismay at the disgraceful treatment I have received from MetroPCS customer service representatives. Your staff's sheer incompetence, lack of professionalism, and outright disrespect have left me feeling not only undervalued as a customer but also deeply frustrated and humiliated.

The representatives I have interacted with were rude and dismissive but outright condescending in their tone. Their behavior was offensive, belittling, and entirely uncalled for, making every attempt to address my concerns a deeply unpleasant experience. Instead of offering any semblance of assistance, they treated me as though I was an inconvenience—dismissing my legitimate questions and requests with a level of apathy and disdain that is simply shocking.

On multiple occasions, I had to repeat my questions and requests repeatedly, only to be met with either vague, unhelpful responses or outright refusal to engage constructively. Their inability—or blatant refusal—to address my concerns competently made me feel insignificant and powerless as a customer.

The emotional toll of dealing with such abysmal service cannot be overstated. I was left feeling ignored, disrespected, and completely unsupported by a company that claims to value its customers. MetroPCS has demonstrated a complete lack of accountability, professionalism, and basic human decency.

To say that MetroPCS’s customer service is subpar would be an understatement—it is a disgraceful, infuriating excuse for service that does not even come close to meeting the bare minimum standards expected of any organization. It has become painfully clear that this company either cannot or will not train its representatives to provide the respect and assistance customers deserve.

I strongly urge the Federal Trade Commission to thoroughly investigate MetroPCS for its unacceptable customer service practices and the emotional distress inflicted on its customers. Companies operating at such an abysmal level should not be allowed to continue exploiting and mistreating their customers unchecked.

Sincerely,

Martin Cantu

Sincerely,

Martin Cantu