Red ONE Network
Reviews and Complaints

I can't access the internet provider by this Redone company since yesterday and they keep telling me cheap tricks to customize the APN and yet nothing changed. I am paying quite a big sum monthly just to let them take care of my services yet they failed terribbly. So to those who are responsible of taking care this trouble، please handle this case reasonably. Thank you.

My brother currently used XOX telco. On 23/11/2023 redone salesman at Mydin Taman Batik had offer to upgrade the plan to 5G internet services without changing telco for RM10.00. they also identify themselves as XOX salesman. after that they change the simcard to redone simcard without customer consent. This is fraudulent and sales without consent. Please do take internal action before authorities are involved.

Norkhizam Ahmad

Case no #389096

Hp no [protected]

ID-[protected]

I am register sub line under my main line [protected] to new sub no line 011-[protected] but what up no & call cannot get due to re cycle no still use by 3rd party.

Report case been made on 28/10/23 at 11.46am by agent red one at Nilai N.Sembilan. Until today exceed 24 hour no action taken as complaint.

My hp no to contact [protected].

Good day to you,

I'm writing this complaint regarding the redone prepaid plan that I am currently using.

Within these few days, my data connection is unstable where I couldn't top up my daily data through the usual method that I am reloading my daily data

Up until today, I have been receiving the error QSP5 due to several time request of reloading daily data but yet to receive any of them,

Could you please help me to check on this error?

Much appreciated.

I paid Red One for service that I had never used.

In recent months, I noticed emails from Red One where individual staff wrote to me, with not so nice language, insisting that I had not paid up for their service. I thought it was weird as I last used the Telcom's services in May 2021, and had ensured that I completed payment before porting my mobile number to a different Telco.

Then this week, I received a letter threatening legal action if the company is not paid within 7 days. Seeing that the letter was from a third party, I wrote back to ask the third party (a credit bureau) what this outstanding payment was about. Red One forwarded them 2 invoices, which I had never seen. The invoices were for June and July 2021. I had ported my number to the other Telcom by start of June 2021, and had paid the other Telcom since. For some strange reason, Red One's invoices indicated that I was actively using their service.

Red One was a cheaper option but I made the decision to switch out then as their customer service etc was not easy to understand. I am glad that I switched out, and will not be a repeat customer.

Hey, are you scammer or what?
I found in my ccris ctos report that 2 red one product were purchased under my name and both didn't pay, but I have never ever purchase anything from you. When I go to your red one center, your customer service people ask me police report first. After file the police report and send them the report they said the investigation team will call me in 1 week time but did not call me at all. But then red one call me to ask me to pay the bill. What the [censored] why your internal people don't know that I complain that somebody purchase in my name. Are you internal people doing this? This is my first double. I am going to court case this case and viral it.

My redone line is not working. Not able to receive or make calls or surf net.

Why you holding my subscription fee but not providing the service?

When I contact redone, yr staff keep changing the reasons why they refused to process to reimburse or reestablish my line.

Line always not network and no bar. Wasting my money to take this [censored] telco. Idiot

I'm so disappointed at the moment because suddenly i got call and said i still got pending payment up to RM200+ for my old second number without receiving any notice or email and whatsoever (which that was 4 month payment as i'm using RM53/month and the number has been inactivated for quite long). This is really frustrating. Do u think it's worth to pay for the bill when u don't even use it? And why don't u call after 2 month inactivated and get me notified for this matter? Then when i'm asking about termination the answer is "must fulfill the payment first just then u can terminated". I'm really satisfy with this network before untill i got this problem. What a poor service u guys were doing!😡 Is it that hard to send any notice or notification for users? Why don't u terminate it after 3month of inactivated so that people doesn't have to pay for what they doesn't have to. This totally piss me off. We need notice / notification (at least). Take noted!

Afternoon redone team,

I just get a call from this number [protected] inform I have bill still not settle RM89.. As I know before I change to new line I have done all my payment & today I get info I have bill still pending.. why I never receive any call before this? Why I never receive any SMS about this? Why I never receive any email about this? The person said if I did not settle my bill by today my name will blacklist.. what at [censored]ing service you all provide...

My line has been barred. I need the break down for my bill starting from july. Look im tired of explaining again and again! Pls unbarred my phone line

Saya ingin membuat aduan tentang line sekarang ini sangat tidak memuaskan di kawasan rumah saya mendapat 4G 3Bar tetapi untuk melayari apa2 web memakan masa yang sangat lama sekiranya tindakkan ini tidak amik peduli dalam masa terdekat saya tidak teragak-agak untuk keluar daripada redone

I'm very sad with redone service. I terminated my line on Sept 2019. However, the agent did not terminated my number and sadly, he used my line number without my permission. For next month, I received message from red one about payment I need to pay (RM180). After I settle made the payment, again, I received phone called from redone center that I have another balance amount that I need to pay RM150. What's this? I already made payment, RM180, amount that I didn't used and today, I need add another billing for RM150. I hope you can help me. My line number is [protected]

Bayar buta 6 hinga 8 bulan sahaja, tapi 4g tak boleh guna.
Kalau nak guna 4g kena pergi taman rimba atau Bandar Mentakab.

Simkad prepaid yang saya beli di dalamnya ada kredit. Masalahnya apabila nak topup data dan lain-lain dengan mendail *123# tak dapat @ fail. Cuba install redone 1 apps nak sign up, juga gagal kerana nombor saya tiada info? Apa masalah pada nombor saya tu?

Saya Muhammad Taqiyuddin Bin Kamis pengguna sincard redone mengalami masalah line sangat slow. Bila nak buka page google, you tube dan game terlalu slow dan buffering terlalu lama. So, saya dah call care line red one untuk aduan tersebut tetapi tidak dapatkan fix masalah ni. Salah seorang staff red one menyuruh saya hantarkan aduan ni kepada pihak redone melalui email tentang aduan slow internet kepada pihak red one untuk diselesaikan masalah ni

Stated 4G with 3 bars but it took me more than 10 minutes to watch a 10 minutes video on YouTube, which means if the video is 10 minutes, I'll have to spend 20 mins to load the video. Furthermore, it took me a long time to download any pictures or videos I received in WhatsApp, I can really fall asleep while waiting for the thing to be downloaded, angry! Please fix this problem up. I pay to RedONE every month and I think I don't deserve such worst than trash bin service. Please do something RedONE.

Saya ingin mengadu tentang kad sim saya tidak dapat menghantar SMS kepada semua nombor. Saya telah cuba memasukkan kad sim saya pada telefon lain, tetapi tetap tidak dapat menghantar SMS. Saya memerlukan bantuan anda

I switched from Celcom to Redone last year and it was the biggest mistake ever. I am just slightly late with bill payment and my phone is barred. I can't even receive calls. I also got many calls from your staff regarding bill payment and not a single one hasn't been rude to me. One of them even spewed profanities. This has never happened to me with Celcom. I am so changing back to my old telco. Redone is literally rubbish!

Good afternoon. I have received call from Red one yesterday (21.11.2019) (014-5803265). I want to express my dissapointment about the behaviour of your customer service (Debt collector). The way the collector speak is very rude and speak in very unprofessional behaviour. I have change my plan from Redone to Digi on 25 September 2019. When I rechecked my email, there a Redone bill invoice date : 1.11.2019 and due date of the bill is 30.11.2019. I call redone customer service helpline [protected]) to ask regarding this matter and she explain to me that there are pending payment because I change my plan before the bill generates (She said this generates on 1.10.2019). I decided to pay instead. But I still unsatisfied regarding your Customer service (Debt collector) manner when talking to customer. If this is the way Redone providing service, I believe your company will lose lots of customer in the future. Im writing to encourage you to improve your customer service in the future. Thank you.