Metro by T-Mobile review: I have had the worst experience ever

I have had the worst experience ever with Metro by T-Mobile. In the last four weeks, I have had the worst service experience of any service provider. My Motorola Stylus 5 shorted out and fried, Becoming useless and inoperable. I have everything on my phone, and I desperately needed help from Metro by T-Mobile. They sent me to the store to show them my ID so I could get customer service help. So I took the city bus and got to the store, and the counter person said there was nothing he could do even with my ID and that I could only buy an "upgrade" phone for $220.00. So, I went back home disappointed and upset that I could not access my accounts on the phone after being on the city bus for one hour and spending three hours at the Metro by T-Mobile store because the store person did not speak Spanish. I translated an activation for him, and he had to help other customers who came in after me. Customer service could only do something by texting me a security code but I had explained that the phone was fried, Becoming useless and inoperable, they were not listening to me, and the store person could only do something if I spent $220.00 at the Metro by T-Mobile store. A few days later, I remembered that Metro by T-Mobile had sent me a free tablet but no SIM. I took it out and returned it to the store to activate it so I could access my accounts with the phone number that I had serviced at Metro by T-Mobile. I paid them $50.00 to get it activated. Still, the tablet is not equipped to receive text messages to the phone number I was paying for service on, so I downloaded the "Text Now" app to take care of my apps and accounts on the fried Stylus 5. I left it alone for some weeks. Today, five weeks later, I went to Cricket to get the phone number transferred from Metro by T-Mobile to Cricket because I found an old Cricket phone that I also took to Metro by T-Mobile to activate for me. They could not for whatever reason. They said Cricket had to "Unlock it," But before the Stylus 5, I had the Metro by T-Mobile service on this Cricket phone; I asked the customer service rep to check my record and see that this phone already had had Metro by T-Mobile service on it even though it originally was a Cricket phone, I switched back to Metro by T-Mobile with it. When I went to the Metro by T-Mobile for a transfer PIN, I had customer service on the phone as I was instructed to go to the Metro by T-Mobile store to present my ID to get a transfer PIN and keep my old phone number. The same person at Metro by T-Mobile told the customer service rep on the phone from Metro by T-Mobile that her system was down and that she could not access it. The customer service rep on the phone from Metro by T-Mobile told me she was sorry and could do nothing. I lost the phone number I had since 2019. I ended up activating the old Cricket phone at Cricket with a new number. This has been the worst customer service experience I have had in my 50 years as an American consumer. My five years of service payments were worth nothing to Metro by T-Mobile.