Metro by T-Mobile
Reviews and Complaints

I have been with Metro PC
for over a year when I got the plan I had unlimited everything and I added a second line and was told the second line would not affect my unlimited plan for the first time on April 6, 2018 I got a text stating I had only a small amount of data which was suppose to be unlimited so I called and spoke with a representative and she keeps going on about some changes I had made to my plan where I don't have unlimited data anymore I explained to her I have not made any changes to my plan and then l requested her supervisor and he first told me his name was David and he just jumped right in telling me the same thing the representative told me he just read what was told to him I told him I would be discontinuing my service with metro and he got smart and told me that's my progative and gave me my account number to go to another mobile provider I asked him his name again and this time he told me bill, it's really sad when companies just treat customers any kind of way and don't care that a company loseing clients

I hope this has reached the right person.

This is just a concerned individual with an inquiry to find out why the two employees that were stealing from customers and encouraging other employees to do so (Nisha McCray and Jacoby Taylor). They still maintain employment after evidence was provided that this was taking place.

Metropcs as a company that prides its self on customer satisfaction tolerates such behavior? They have made thousands and thousands of dollars because these two are robbing customers and continue to do so with no disciplinary action whatsoever. I don't think that customers would like to hear that they have been getting robbed at these locations and Metropcs doesn't even care and have done nothing no action at all taken.

What about the single Mothers and Fathers or that Senior Citizen that comes to Metropcs because it is affordable and are paying costs that are not required. These made up fees and also not getting the actual promo costs instead these employees are pocketing cash and buying whatever it is that they want in the store. They are spending their hard earned money for this service and fee that they think is mandatory like an AAF.

I guess at Metropcs it is all about the dollar but I'm sure these soon to be ex-customers will think differently if this gets out along with the evidence that has been provided to your corporate office on Normandy right down the street from one of the locations that is responsible for the theft. And even after evidence proving this was true they still remain employed with no action taken once again.This is going to become a social media issue and then we will see what it is your customers actually think about being robbed and the two that have initiated this have maintained employment with no type of discipline handed down at all. Not to mention that the boss Jacoby has been accused of sexual harassment numerous times and again no discipline handed done I find it hard to believe that multiple woman have just made these accusation up all around the same time at both places of employment within Metropcs. Also the two in question's last place of employment there was also issues with the same type of problems the sexual harassment and the stealing at a company called Questcomm. I'm sure if you inquire they will support these claims making them fact. I will submit this to every buy, sell and chatrooms on Facebook and also let the news know about this.

Very disappointed in the sales representative at Metro PCS. They sold me a phone I've had problems with since day one. Very unreliable. They said it had screen sharing capability and it dose not. No place for memory card, they didn't tell me that. It dose the most unpredictable things. Battery life is almost non existent. They didn't tell me I had 30 days to return it. The only way to fix it was to buy a new phone. After all this I feel like they owe me a better phone. Only thing good is the cell service.

My bill is $60 a month. I added a second line a month ago. My bill AMT and date it's due comes to me by text message. I paid my bill early it was $70. Today my phone service is off and when I go to my metro it says I owe $19. Im not disputing what my monthly bill is. I pay whatever it says. But to shut my phone off because you guys made a mistake is wrong. I never got another message. Just turn it off. I don't care if it's $60 or if it's $100 but I do care that you would shut it off . Causing me to use my 'one time only 48 grace period. Bad business. I've been with you. Guys for years, and 'we are so sorry' doesn't work for me.

I brought a phone and switched to Metro PCS phone service on 02/23/2018 and started experiencing phone issues on 03/04/2018. I called the 800 number and after 45 mins on the phone received no resolution and decided to submit a claim online and was told I had to pay a $50 deductible. Instead I decided to go into a phone store and was told they were unable to help me and I had to go back to the original store I purchased the phone from. I go to that store and the Manager stated it was up to his discretion whether he would replace, refund, or repair my phone. He decided he would not. after calling the 800 customer service number multiple times and driving back and forth to different phone store locations, I still was unable to reach a resolution. I've tried calling their corporate office multiple times and was not able to get past the IVR system to a live person. I have submitted a complaint with the FCC, BBB, Metro PCS integrity line, and I still have not been able to get a resolution. Does anyone hold these companies accountable for their actions?

Agent Grace fell to clean the phone screen before installing the protector. So it came off. Also charged me an extra 25$ for an early exchanged that i did not ask for it. Never had problems with the company. She refused to repair or installed another one properly. This is how small companies still from clients. I should've be honor a new screen protector. I ended paying for another one. I should get a refund.

I went to metro pcs at 7:45 pm and thr store was closed. Hours stated they were to be open til 8pm. A man came to the door and stated he was closed. I told him its open til 8 and he said well its 5 til. It was actually 7:49 at this point..i asked to get managers name n number and he said he was not guving me the information. This was was store off west florissant wnd chambers. 3/23/2018. I also have pics taken at 749 of him refusing service.

I purchased a samsung galaxy s5 phone tel # [protected]) in a metro pcs authorized dealer store... At time the I purchased the representative did not inform me that my phone was a side phone and not a company phone. He did however inform me that I will be covered by insurance which I later found out I was not because its not the actual company phone. I went back to the location to deal with the matter and they are no longer there, its currently a different business! I have now been lied to and given a run around by multiple supervisors within metro. As a customer I feel it is necessary that we are informed when purchasing a phone if it is not an actual company phone in a metro pcs store! I am a loyal customer and at some point in time I fee like I deserve some help, or I can take my complaints to a different level.
I have no phone to be contacted on, please call me at work: ms. Annecia greaves [protected] or via email [protected]@gmail.com

I purchase an 2in1 adapter from metro pcs at 879 New Britain Ave, Hartford, CT, 06106 on 3/15/18. But the exact same day I opened the pack and tried to use the product not only was the piece that you insert into your phone very loose. But also cracked so I removed it Immediately to Avoid breakage then I drove 4 miles back to the store on 3/21/18 taken a day off work to get an exchange to not only be denied but then given the run around on a product that was sold to me defected. Then They also gave me a receipt with a fake name on the top and the stores number instead of my name and number even though I gave them my name and Number (I payed my bill before the purchase). In addition the manager tried to insist maybe the person on the receipt was somebody I know even though I told him multiple times no and that everything is in my name only also the manager insisted that I broke it even though I came with the person I purchased it with and they watched me and they even saw the crack in it before I did. Now I'm out of $40 that I worked hard for even though it was there defected product and not my negligence, I didn't even have the product a week so it's within 30 days and it didn't work upon purchase. I need answer to what's going on especially what they have going on in this store cause then the manager process to call some one else and use a different language then tells me to just call customer service so I called but customer service said the store knows that they can't help with these problems and that the store has to resolve these types of issues.

On 2-12-18 I walked into the Miami Gardens location 18364 nw 7th Ave location and an employee ID Nasurullah Rashdi attended me. I walked in to check my son's phone because it wasn't charging. He plugged it into a charger for a few seconds and said it wasn't working and that the phone was non repairable. He kept on talking to my son who wasn't capable of making decisions to get the phone. Because he knew if he convinced my son the phone was going to be purchased. In all of this Mr. Rashdi knew what he was doing. He was praying on the vulnerable for the sale. Later on that day, I took my son's old phone to a repair shop that stated to me that it was only in need of a new charger. So I didn't need a new phone like Mr. Rashdi had stated! Mr. Rashdi is noone to trust. He never once mentioned of a non refundable policy. Now it all makes sense to me! Which I'm truly convinced that that's why he was rushing and pushing the sale. He not only did that but he went inside my account to see what phone I had. He put me on the spot saying how I needed an upgrade. Making me extremely uncomfortable at the time. It was non of his business to go into my account and say that. When I called for a refund for one phone after purchasing two, he told me to go back to the store no problem, when I get there, on the other hand, he points out the sign that says nonrefundable policy and says he never spoke with me and blames someone else. He was unprofessional for doing that. His actions and behavior clearly suggest that he is unethical towards the most vulnerable or the elderly. I suggest he gets evaluated and something is changed with non refundable policies because of employees like this.

I recently worked for the metro pcs in amderson on s scatterfield. The owner of that store also owns 6 w 29th street. His other employee lisa guzman and i were in a relationship at the time i started working there. On 3/5/2018 lisa guzman and myself kay guzman ended our relationship. On 3/7/2018 she used my work computer to login to my g mail and change all the passwords. She also tried so many times to access my bank account that she locked me out. I told her boss and he refuses to do anything about it. Something needs to be done about this. To my knowledge is that not illegal? She wasnt on any type of payroll or even in his system for the first year of her employment. He paid her cash every week. With no commission. He also charges and allows his employees to double charge their customers so they can pocket the money. Ive been around for a while.

I Ronald l, Robertson. My cell phone [protected] was stolen from me at the library... At which time I went to have the phone cut off... If possible can you please tract the phone, I 'went to the lost and found department to file a complaint about the zte cell phone [protected] that was stolen and made mention of cell phone, and were I'was at'at time of realizing cell phone was gone

I received a text on my phone saying "hi **** this is your local MetroPcs store, this location is now closed, feel free to visit one of our other two locations" and proceeds to list them. So I went to that store and the owner was there and I went it to ask about it. When I went in to talk I did notice alot of the shelves were empty but the computers were still on so I asked if they were really closing and if I could pay my bill that's due in a few days. This is why I'm putting complaints in everywhere possible.. his response was "How the F**k do you think you're going to pay your bill if we're closed?!" And went on to tell me how busy he is and doesn't have time for "this s***" so I replied "Well I didn't know! I got a text saying you're closed but you're still here and working on the computers so figured I could pay my bill here one more time since I don't drive or have a credit card" and his final reply was nothing but cockiness, rudeness ave swearing at me saying how he can't deal with this, he's sick of explaining himself to me but with "F***" for every other word. Now I'm not sure if this is considered a "complaint". But what I do know is that I didn't deserve to be treated like that and was so disrespectful! The worst part of this is that he's the OWNER of that location and the other two as well and something needs too be done

I received a coupon in a text message that if I change my plan to $60 and bought a new phone for $79 or more that I would receive a $50 rebate upon calling my local store and not getting a response as a store had a fax signal that came on instead of a normal ringtone. I drove out to the store and then was told that I had to pay $15 for changing to a new phone and $3 for paying for the bill to upgrade to $60 in the store. I said this was not expressed in the coupon. The store supervisor said he would waive the $3 fee, but he wouldn't waive the $15 fee, as it was Metro PCS's policy. The store rep agreed the $15 fee should have been included in the texted coupon. I called Metro PCS's 611. I was put on hold to speak to a manager. The manager never came on the phone for an hour, so I called Metro PCS again. The new representative said he didn't want to place me on hold for a manager, as it would waste more of my time, because his manager would say the $15 applies. I said I wanted to talk to a manager anyway. The phone went silent. The store closed. I couldn't get a resolution. I called Metro PCS 611 for a 3rd time, and I spoke to a new representative and said what had happened. I asked to get a credit for all the time wasted, for my gas that I used to come out to the store, and for not telling me upfront, in the coupon, that there were extra fees that applied. I was transferred to a manager. The manager almost the delighted in the fact he was not going to give me a credit. He said why should we give you a credit when you didn't even pay for a new cell phone. I said I couldn't pay for the new cell phone, because the store closed - because no one ever came on 611 after waiting an hour and then calling back, and getting hung up on. I waited for over an hour on Metro PCS. He said, well I'm sorry about that but we can't pay you for your time and your gas - when you buy a cell phone you know you're going to have to spend time and gas to go to the store. He didn't understand that my time is more valuable than getting stressed and waiting on the phone and getting hung up on or being put on hold again and again with no resolution. I asked him, "Why is Metro PCS sending out coupons without mentioning the additional fees one will have to pay?" He said - it's just a text message you have to go to the store to see what extra fees apply. If you don't like it you don't have to buy it, which is what you chose not to do. I think it's a disgrace how this was all handled tonight. I should have at least been given a $10 credit for all of this havoc. I told the last manager this would be my last month with Metro PCS. Maybe I will change my mind if MetroPCS does the right thing. By the way the representative who transferred me over to the last manager, he was awesome and I told that to the manager. I said he's probably one of the representatives I've ever had. I would have thought that that would have made the manager happy. Maybe it did, but he didn't compensate me for all the aggravation and time I spent Metro PCS made me waste my time in this case.

Have called several times about same issue
The 1-800 customer service representatives are very disrespectful and don't mind letting you know it. They really don't care and love to play games with people.

In store reps are awesome and very respectful but the 1-800 customer service experience is enough to turn a customer off for one thousand years... And counting.

The first time when I called in about my son's hotspot not working (and i've had to call several times) I was given the run around and had to call back several more times and eventually I requested a supervisor who momentarily provided a solution only after several reps. Suggested I go to the store on my lunch break!

Nevertheless the problem continues to occur after resetting password, having network refreshed and all kinds of trouble shooting techniques were performed. I was also given the wrong information a couple times.

I called them to Metro about my phone service the first phone call the lady act like she could not hear me then hung up on me the second phone call the supervisor hung up on me they keep telling me that there is a different name on my account I told them when I open the account I used my photo ID so there should be no other name except mines on the account

I purchased a brand new cell at Christmas for my Son. There was a defect in the phone. Store manager promised to have a new cell to replace the defective one. Every time I check to see if it's came it's always there over nighting it! That's been two months ago! The store manager called my sister a [censor] tonight while her other co-worker stood outside smoking while customers were waiting to be seen. I had been lied to by this unprofessional store manager who's body odor has the whole store stinking! I have ask for the store owners name and she will not give it to me! I have called MetroPCS and made a complaint that was recorded and I have YET to hear anything! I am a single mother and cancer survivor on disability and that $140 i chose to invest in Metropc for my sons Christmas was the biggest mistake! I will NEVER do business with this store again! I will be contacting the Attorny Generals office FIRST thing Monday morning!

My husband purchased a phone for me in December 2016. I never had any issues with service for an entire year. However, at the end of January 2018 during the middle of the night, my phone rang. I was quite alarmed because it was around 2am in the morning. I picked the phone up. There was no missed call. The only message was YOUR PHONE IS SNOW BEING UP DATED. THIS MAY TAKE A WHILE BEFORE YOU CAN USE YOUR PHONE. Ok. I went to sleep. The following day, all my contacts were erased. Photos, messages, etc. I could receive incoming calls, but I could not make any outgoing calls. I called Metro and explained what happened. They told me to come into the store. Unfortunately, they told me that if I did not know my Google acct. password, I would have to purchase another phone! My husband explained to me that when he purchased the phone the young lady in the store, located in Glassboro on Delsea Drive set the phone up for him! He never used a Google account! I will report this to the Better Business Bureau.

The store in East Gate mall located in East gate Ohio I have three phones on your service.When I started with you I had the phone number [protected] the guy who helped me said I couldn't keep my old number witch I believe to be a lie so he set up a new number [protected] the number isn't even close to where I live he set it up under some one Elsa's name I think it's Carry Bone with the code name Brooke witch I didn't know and was not told.They fired hem but doesn't help me any I can not get on Facebook or any social media at all I get threatening phone calls and text.tryed to change the number can't because Im not for sure who's name he has it in my card pays for it but steal can't get anything done.trieing to fix this problem but can't seem to get it done.i called customer service and when though a hour of nothing.i will be in that area wendsday I want this fixed put in my name and a 606 area code. the other phones that I pay for is working fine but steal under some one else's name needs fixed ASAP.

My boyfriend stole my cell phone and took it to this metro pcs store located on 9293 Federal Blvd, Westminster, CO 80260 on monday February 19th and left instructions for the store manager to unlock the phone he took thr receipt of purchase with my name on it. The store manager took it home tp try and unlock it for him when i found this out i went to the store on Wednesday February 21st and she refused to give me my phone even rho the phone is registered under my name. When i went to the police qnd told them what happened they said to ask for a receipt with my name on it and call them when i was there so an officer can do a standby and help me get my phone back. I finally got my bf to with me to the store and the csr there called the manager and asked if i can get my phone back. The manager asked if my bf was there. The rep said yes both of us so she gave us the phone back but the phone was reset and i am unable to use the phone anymore i feel the manager violated my privacy and violated my rights because she 1 took my phone home. And 2. Reset my phone. 3 tried unlocking for a person that had no authority and was not on the account
As it states in your privacy policy, , , , -''Under federal law, you have a right, and we have a duty, to protect the confidentiality of CPNI ... My privacy was violated and this is unacceptable i do not feel safe with this company is this the kind of managers you hire. What can you do to fix this situation. My phone number is [protected]
My email is [protected]@gmail.com