Metro by T-Mobile
Reviews and Complaints

I bought a brand new blade max 1 month ago never dropped it and it will not charge went to a metro store and said they can do nothing for me it is not right to have the phone only 1 month and have to pay for another upgrade it is not right especially if you paid over 200 dollars on the phone and for the company not even offer to help replace a defective product

I went in to buy a new phone at Metro pcs on central ave and evergreen place in east orange nj. I asked the salesgirl at the desk if i could see the samsung j5. She said why do you need to see it, the display is right there. I said i want to see it to purchase it. She said well if you want to see it you will just ha e to look at the display. She was very rude and the two other associates were laughing with her. I had to go to another store. I think they were too young to be effective sales associates.

On Monday, April 30, I bought a phone from the 202 E Main St, Patchogue store. The saleslady gave me the paperwork in Spanish without telling me (which, admittedly, I signed without noticing). I went back on Thursday, May 3rd, and a different saleslady was there. I told her I wanted the paperwork in English, and right away, she had a look like she didn't want to. After observing the paperwork closely to see if I really bought it there, she said with an attitude, "Why do you want this in English? This paperwork is nothing." I told her I wanted to know what I was signing, that's why. If she really feels it's nothing, how does she feel about the companies policies and procedures and customer service? She gave a quick glance underneath the desk and said she was out of the paperwork and that I should come back Monday. If she wasn't lying, then that means they are giving out paperwork in Spanish for at least five days and that the manager is doing a poor job by not simply ordering more. If she was lying, then these ladies are using your store as a platform form their misguided form of social activism and need to be reprimanded. I will go back on Monday to see if the paperwork is there.

Metro pcs provided false information about the insurance program I bought and put the insurance on the wrong phone line. I bought a new phone from them and asked for insurance on it but they put the insurance on the other phone line on my plan. My new phone broke and now they say they can't replace it because the insurance was put on the other phone line which was their mistake. They told me they can't do anything about it even though their employee made the mistake putting the insurance on the wrong phone line. Now I have to buy a new phone which is ridiculous cuz I should of gotten a replacement with the insurance I bought. I've been a customer of theirs for 8 years and now they lost my business

They have too many fees for EVERYTHING! Customer service is not their priority. I needed to change my plan to a lower payment for this month only. I got three different texts telling me I had to pay three different amounts. I called them BEFORE my billing cycle ended to get advice on what to do. I followed his instructions exactly as he told me. Then I received those texts and was confused on what I had to pay. When your account is "suspended" it is impossible to actually speak to someone. So, I had to call from a different phone just to get a "Customer service agent" on the phone. That, in itself, is RIDICULOUS! How is someone supposed to pay their bill when they send three different amounts due? I had to go without any kind of service for half a day until I could get a different phone just to find out how much money they wanted. After 25 minutes on the phone with this lady, I was told the amount I had to pay. Since I was changing my package to a cheaper one, I was supposed to get 2GB of high speed internet. They have a feature where you can get two 48 hour extensions before you have to pay the bill for next month. This goes back to the original phone call I made BEFORE my bill was due. That guy told me to stay with the unlimited plan until AFTER those 2 extensions and then choose the option to change my package to the one where I would get the 2GB of high speed data. This is EXACTLY what I did. I mentioned all that in the phone call to the agent on the day my service was suspended, after the extensions, and asked her what I had to pay to make sure I was going to receive to 2GB of high speed data. I told her if I couldn't get it for the price the package costs per month, without any extra fees that they seem to always add on, then I was going to cancel my service with metropcs and go back to my old company. She gave me an amount and I paid it immediately. My phone came back on and I was under the impression that everything was good. Since I was only going to have 2GB of high speed internet, I didn't use it if I had the ability to use WiFi instead. Then, yesterday, I was in a position where I had to use my data. It was going very slow. I gave them the benefit of the doubt and thought maybe my phone needed maintenance. So, I did my device maintenance and cleaned it out. Again today I needed to use my data and again it was extremely slow. Therefore, I called them to find out why. That's when I was told, FOR THE FIRST TIME (and I had talked to 2 customer service agents prior to this about the need to change my plan this month), that all data that I had used since the original bill due date, before I even changed my plan and what had to be during the (2) 48 hour extensions (That I was told to use and NEVER told would come out of the next months data) counted towards my 2GB of high speed data for this new billing cycle. Not to mention, there is no way I used 2GB of data in 4 days. When I explained all this to the 3rd person I spoke to I was told that was that and nothing would be done. That's not fair at all. I wouldn't have given them a dime if this would have been explained to me by the person I spoke to the day I paid my bill. Also, in order to go back to the unlimited package next month, there is a fee I would have to pay. I have never experienced such bad customer service from a provider before and I've had cell phone since 2004. I WILL NOT stay with this company when this billing cycle is over. I regret leaving VIRGIN MOBILE very very much!

So on April 1st 2018 I went to the corporate metro pcs store on s federal in Deerfield beach to transfer my line from AT&T to meteopcs... worst thing I ever did! The agent that was helping me transferred all my photos to his email from my Google while he was transferring my info from my old phone to my new phone, stored his phone under my Google device and contacted me to tell me how beautiful he thought I was. I have yet made a report to the sheriff's office but they're telling me there's nothing they can do because I gave him my password to transfer my info... So pretty much its o.k. that he stole my personal photos and shared them to satisfy his sick perverted needs. Metro pcs has not gotten back to me about what the outcome will be. Be very careful! And after I was begging him to delete my photos from his possession he did tell me it's something that he has done before. I showed Metro pcs all the text and screenshot from my phone and although he was suspended I can't seem to get anymore info about that case. This is crazy and I'm so disappointed and terrified about this situation and I hope it doesn't happen to anyone else.

Bought phone and insurance on lgk20 I was told if phone breaks come to store pay 50 $ they deal with claimform and give me a new lgk20 same day in store. I specifically asked because I use my phone for work. I broke screen called store due to new manager he says I have to send phone through mail and claimform and wait 2 to 3 days I was lied too. Not accepting that. Please handle it so I can keep working. My cell # [protected]. If not I will report it to coorperate and they will pull there sign

There is s o much. The phones processor doesn't run like it should. I've had to factory reset my phone 3 times this is my first month having it. My boyfriend phone isnt charging right same thing. Running really hot. The store managers in my town will not replace my phones like they should. One manager tossed my phone on counter cracked my screen. Crappy customer service 2 phones not working properly and they just want me to buy another one when they should replace it.

My phone replaced dropped too many times LG STYLUS! I go there, asked them and the ladies really short about the whole thing and trying to tell me they can't help me because my LCD is broke of course i asked like 5x n last time blk guy started laughing AT ME! PLUS they wanted to chg me $150 for phone + $10 to upgrade n $20 for what? Very very very rude. I believe I was discriminated against I was a white woman walking into an all blk store

Aprri 21, 2018 I went into MetroPCS Casino Rd Everett Wa. store to ask a question about a new Phone, I was asked where did I buy the phone...it wasn't at that store and I was told I had to go to the store I bought the phone.
He wouldn't even talk about the problem I was having...(calls being dropped and people I called frequently could not hear and understand what I was saying...)
I told him he was lazy and I shouldn't have to go somewhere else to get answers...
This poor customer service now has me looking for another carrier.

I was convinced to switch from metro PCS from AT&T by a consultant at metro Pcs at Worcester. She told me I can call South Africa with the 10 dollar added feature and that's the reason why I switched from AT&T to metro PCS. It didn't work. I called the call center more than 10 times and I spoke 10 different who still couldn't help. Until I spoke to a supervisor who's problem solving solution was to cancel the feature. How pathetic can a team leader be. The reason why I switched was because I was told I can call South Africa. And her only logical conclusion is to cancel the feature? That's the worst service in history! Pathetic! My number is [protected].

Went to metro pcs to return a new phone and switch the number to an old phone and he was unable to do it so he gave me a refund then made me pay for a new line and another activation fee and he was extremely rude with the way he talked to me and was clearly somewhat unintellegent and talked to me like I was the dumb one! Will never go back to this store.

I bought a phone 2 days ago my wife was in a wreck and shattered screen. I went up there they told me they could not do a thing about it. I had no insurance which i had on previous phone and they never offered it when buying new so i automatically assumed it would carry over with new phone. Same plan everything. Not only did they not help the women told me i had bought the 40.00 phone which i paid 70.00 for two days before. Worst customer service ever. Area manager was there all she could do was sit on her phone. Never once tried to help or even look up from her phone

I want to MetroPCS on Scottsdale Road and McKellips Tuesday evening. I have never received so much bad service before and felt like I was being discriminated against. Their attitude and service was very cold I didn't feel like I was welcome in the store. I was trying to activate a phone and I needed to contact customer service rep over the phone to set up the plan and then pay for it there they were rude about giving me information she was and her co-workers busy on their phones laughing getting it back and forth I asked if I could try to call customer service from their phone because I was having a hard time reaching for my other phone and they both bluntly said no very cold heartedly. She was very rude.

I recently bought a Metro PCS Samsung Galaxy j7 prime phone and it was the worst thing I ever did. The camera is horrible. My phones turns of at every turn for no reason. metro pcs service is great! No complaints about this however the phone itself is horrid. Apple has them beat. I'll be going ball to Apple asap. Samsung sucks! I tired to get a different phone after a week and the people who sold me the phone wouldn't even do anything about it so, now I'm writing this complaint.

There's currently a promotion online and in store giving the IPhone SE free when you switch and get a unlimited plan. I've checked 7 stores who say the phone won't be available anymore although the promotion is still going on. I was very interested and now I can't get it. False advertisement and 7 disappointments. I need this company to honor this promotion

I went to buy a LG 3 at the store located on 8210 commonwealth Buena park, but they have me LG K20, after I paid and took the phone home I noticed I got the wrong phone. Now the store says I won't be able to change it. Owner said he will buy a day after they said they don't have the LG 3 available. A big store don't have a phone is on sale, and when staff member person called the owner first time. They told us was ok to exchange it but we had to come back next day, day after they said they don't have the phone. That is unprofessional and poor customer service.

On Sunday 4/8/2018 I went to The Metro Pcs Store off Hwy 27 in Haines City Fl 33844 at 12.30 P.m
My Name is Josefa Johnston [protected]
Been a Customer for many years wanted to add a 3rd Line 2 Girls were working the counter forgot the account nr to add the 3rd line just a phone call away was gonna purchase new phone also instead of waiting to get my info she took the next customer and let me wait over 30 min to finish my request
After i complained she told me i m being rude and she will not serve me
Really now at Metro u not allowed to complain about bad Customer Service so they can do a better Job
This is not acceptable In order to resolve this issue i request a free phone for the 3rd line otherwise i will cancel my services with this Company
Also this unproffesional Girl needs to be trained how to treat Customers don t know her Name but i m sure easy to find out since you have date and time frame only 2 girls s working it was the blond very unexperienced girl

Very disappointed

When I was buying the phone from New York metro pcs, they told me that I would be able to unlock it after waiting 1.5 month or right away by making a payment. Because I was in rush, I wasn't able to do it right away, but I was told that I can do it anyway. I'm leaving in May and by thinking that I would be able to unlock it before that, I bought the phone. Now they are telling me that I won't be able to unlock it unless I wait 6 months. How can I possibly wait that much if I'm leaving the US in may and won't be back for at least 2 years?! Fraudulent people work in Metro pcs. I would not buy it if I knew that I won't be anle to unlock it. It is especially difficult for me because I'm a sponsored student and it happened at the time when I'm trying to economize on everything.

Re: mike/owner @ metro pcs store @ 4717 n congress ave, boynton beach, fl 33426
My metro pcs bill wasn't due until 4.13.2018 but you equipment, sales, customer serviceand quality were so substandard I paid double $ to go to a different cell phone service carrier.
Mike (last name..?) @ metropcs store on congress (cross st. hypoluxo) ave. boynton beach, fl was the last straw. your services/equipment is beyonddd sub-standard, to put it politely. my new carrier is outstanding, I could not be happier and shouldn't have stayed with metro as long as I did. and i'm spreading the news! so, [protected] says...:
Peace out metro!