Metro by T-Mobile
Reviews and Complaints

First, metropcs does not deserve credit for servicing the nation; t-mobile does it. Second, they bulk buy devices like every service provider and brand it with their name. They may appear to have what you need and want. Truth is they could never... Unless they bought out t-mobile. Their devices and service can not actually compete with major carriers... They are meant to occupy bad credit and low budget consumers from the prepaid competition. They don't care to keep you they expect you to come and go like the reliability of their service. Unfortunately millions are prepaying for their service and they bank on it to keep you as an unnecessary customer.

For a business... This is by far in my opinion; the "worst" reliabe network carrier and service provider for america. Low budget or not.

2 weeks ago I left my old service cricket and went to MetroPCS. Worse mistake I made. I am not happy at all about the service. Yes great deal on phone and plan but when you guarantee your service is the best then you best not lie. I was lied to spent $80 dollars at store buying plan, phone, & case. I looked at coverage map and guess what it clearly shows I should begetting awesome reception. I'm not it keeps dropping causing my battery do die faster because it's struggling. I demand my service to be fixed.

I went to the location in kenner la. off of williams blvd closest to my house, the only had three phones as a option to buy but had more than three displayed, I was upset as to why would you displayed a phone you do not have... I asked the guy that wasn't any help and he stated well you could always go somewhere else, I have never seen someone be so unprofessional.. I was in desperate need of a phone and stuck with one of three they had and it's the moto. I'm not happy with the phone or service. Please get people employees that are friendly and upgrade your inventory

My name is Ronnie I been with MetroPCS for two years now bought the blade z Max I'm already 300 in the hole spent 15 dollers warranty claim still the speaker on the blade just don't hold up at first no one new about the blade phone I want to get another phone off metro PCs I have to have the total amount including bundle deal for the lg style 3 plus screen protector and case an monthly bill 50.00 let me no if you don't mind I have been with metro for two years like to continue doing business with you Ronnie Murray

Me and my boyfriend went into MetroPCS last month wanting to get back on the family plan. When we told them that they did the complete opposite of what we asked. We both had phones we wanted to use but they made us get new phones and promised that we were on the family plan and that we were only going to pay $45 a month for unlimited everything. Which was a lie! When I go to the mymetro app it's always a issue I tried chatting with a customer service representative but could not get through smh. I'm don't think we should have to pay $60 a month for suckie service hotspot is slow and on top of that the phones few major issues

For all most a year now when trying to pay through the metro app or online even by phone I am constantly getting my card is invalid so I am having to go to a store to pay my bill which is inconvenient and I am paying more by doing so. I have had my account for years now and this service offers nothing that would keep someone a loyal customer. I would truly appreciate it if this matter is taking care of ASAP.

Ok 2 months ago on March 9th I called the customer service line from my phone. I explained that I was having trouble receiving calls and sending txts. They had me go to settings and do some stuff to it but then we got disconnected. So I called back and went through the same thing again only to get dropped. Today 5-26-18 I have spoken to now 8 people, on hold right now as I'm writing this ( have been on hold waiting for A Supervisor for 54 minutes nd counting) gone to a Metro store only to be told they could not help me to call Customer service. So right now I still have a major issue with my phone and I'm on the line waiting for a person in charge going on 1hr. This is a joke not one person could help me and I finally realize you all don't give a damn about your customer's. I guess now I will go to the better business bureau file a complaint then take it to the News till someone will actually give Damn. Thank you one very PISSED OFF UNSATISFIED CUSTOMER.

I paid my bill less than 10 days ago and service has been suspended for non payment. I am homeless and rely on my phone heavily.Ive spent hours trying to get help with customer service and all employees have been rude/wont help. They send me to an automated phone line where my only option is to pay my bill Again. 816.874.9903 please turn my phone back on.

For the last three months my service was being shut off on the 25th of every month. SSI don't come till the third. So I would turn my phone on and 22 days later they would shut it off again.when I tried to get them to fix the problem, they tried to charge me more money. As far as I'm concerned metro PCS has been knowingly ripping me off. They don't care about the fact I have been a customer for 4 years. It's a shame that I will be telling all of my friends and family that metro PCS are a crappy company. I will also posting to my twittermy 15 k followers will repost and retweet this for me. Also my 700 friends on Facebook. I will be filing a report with the BBB also. I'm not happy at all. I will spend the last 12 hours of my service getting my money's worth out of this company. And will be dropping everything on our YouTube channel. With our 300 k followers. Will also send this to our friends at you tube. Sincerely the guy you shouldn't have ripped off.

When I went to pay my bill in April, I was told I could add a line and get unlimited data for $100 a month. Since my bill at the time was $85, this seemed a great deal. The agent at the store assured me that there was no other change to my plan.
After I had my new phone a few weeks, I tried to use the "hot spot" feature, only to discover I didn't have it. I went back to the store because I thought it was a mistake and was told my "new" plan didn't come with hot spot. When I told them what I was told when I signed up for the plan, they said the only way I could get hot spot was for an additional $35. That meant my bill would have jumped $50 instead of the $15 I was told. When I told them I had been mislead they said there was nothing they could do. The woman at the store called customer service and they said the same $135 a month if I wanted hot spot, even though they all acknowledged that I "might" have been mislead.

I then said "Put me back on my former plan and leave it at that!" They told me that was impossible and that I had to deal with it.

I hate the way these people treated me, lied to me, and then said "Oh, well, it is what it is!" This is definitely not the company for me if that's what they think about their customers. I want my old plan back! If that's not going to happen, as the store agent so arrogantly proclaimed, it's time to find a new company! Of course, these big companies don't really care about their individual customers so I know they're not about to do anything about the way I was treated:

My bill is the same every month for the $50 plan and for some reason this month I owe 88 to restore my service. I am on an extension and I called customer service which the automated system refused to transfer me to a live agent until I said I was paying my bill. I then spoke with a man and I received a message saying his name was Anthony. I explained my situation he placed me on long hold to check account and then told me I only paid $12 for last month service so I owe the remainder okus this month. I went on to explain to him I had no knowledge of that small amount being taken I thought the full amount was taken because that has never happened before. He told me he knows I know about it and if I so called made a full payment then give him the confirmation number. And kept repeating scenarios as if I stole service or was lying when all I asked for was him to clarify because it didn't make sense and that's never happened to me before. So after I told him not to speak to me like that and transfer me to someone nice enough to help me. He then placed me on hold. No one has spoken or transferred me and I am still on the line in silence waiting for an apology and proper service. I am disgusted with this interaction and whole ordeal. I will never use this service again and I promise to blog and info

I walked into the metro pcs location at 167th street, in Bronx, New York with my 3 year old son to pay my monthly bill. The first time I went to pay my bill, I was told to wait as he continued on a personal phone call on his headphones. I said again, "Excuse me, I would like to pay my phone bill. Will there be any extra charges?" I asked because I know it's not an official metro pcs dealership. He became irritated and told me I have to wait until he finished with the man after me. I left to go finish my other errands. I came back, the worker, still on the phone asked for my phone number. I said it. He asked me to repeat it because he couldn't hear it, he was on a phone call. I said my number really slow, he got mad and said he didn't have time for me and he didn't like my attitude. I explained that I had an attitude because of his rudeness. I finally left the store. I asked my son to wait outside of the door so I could take his picture and that's when he told me he's going to cut off my phone because he has my number.

While planning our trip to London we realized our current cell phones/carrier would not work there. We contacted several pay-as-you-go providers to purchase one month of service to use while in London. We found information online that Metro PCS worked in Europe. We contacted our local Metro PCS store and I detailed to them our need for a short term use phone that would provide the same service (calls, text, internet and GPS) in London as here in the US. They said if we added the extra $10 international service it would work. So we went to the store and made the purchase. We discussed again with the two young men at the store our specific needs for the phone especially the need for it to work in the city of London. They assured me it would. Well, it did not work. The day we arrived, I called their customer support and they informed me that London was not in their coverage area. So, we paid $80 for nothing. Even on Wifi at the hotel I couldn't use the phone, even though their info indicated Wifi calling was available. I couldn't even send emails from it over Wifi. We have been home 3 days now and called at least 7 times to their customer service line. They won't do anything for us except offer 10 days of calling credit, which does us no good since we have our phone service through a different provider and only wanted this phone to use for our trip.

After 45 minutes of jabbering, my problem (no internet service for 2 days) still wasn't fixed. She kept asking redundant questions, which I answered right the first time, but wouldn't believe me. She insulted my intelligence; when I told her I have a BA, she replied she was higher than I. I called to have a problem resolved not to listen to her constantly OVER talk me. She SHOULD NOT be an operator. She doesn't know HOW TO LISTEN. Maybe it's her own voice she likes to hear. I hung up (without my problem fixed) after I said I was done with her.

I switched to MetroPCS just a couple days ago. When switching I chose the ZTE Avid since it was free with switching. I knew they had it in stock however they gave me a Coolpad phone and I am extremely unhappy with it. They were checking to see if it would be cheaper for the coolpad instead of the ZTE however they were the same price and would not give me the ZTE. This phone is consistently failing me. No apps work. It is way too slow and does not have enough storage space. It is always turning off even when charge is full.

Hello,

I am a customer that asked for a refund on Friday, May 5, 2018, which is the same day of purchase. I was forced into a bait-and-switch scheme by a male store manager at one of your Metro PCS in Houston, TX. I was given a phone option to purchase and then another phone was activated and forced upon me to take. I called customer service 2 to 3 hours later once I got out of traffic and home so that I could get a refund. A lady named Alysia, a Metro PCS customer service agent, acted as if she refunded everything and then said she could not send me a confirmation email because they could not do that from their system. She told me the $61.28 would be given back immediately or I could get a paper check mailed.

On Saturday, May 5, 2017 I called again to check the status of my refund and get an email confirmation. Another lady says she can't send the paper check refund and I have to go back to the same store that I received the forced product from. She "made notes in the stores system to refund me the $61.28 immediately." The store manager is very rude, abrasive, and yells at you. I am a small, petite female that he bullied and badgered. I want absolutely nothing to do with the whole company. ALL I want is my money back for the unfair practices and horrific customer service that the male store manager gave me that evening.

Please contact me through email. I have not used the phone or service since I purchased it, which I did not want to do because I already had a phone in hand and only needed it activated. He said He could not activate it because his system was having problems. I bought that phone from the Boost Mobile store and have had no problems getting it activated ever. He showed me a phone and then forced me into then another phone and company! I did not need either! He needs retraining because he would not allow the sales lady to hand me my cash back. He intimidated her greatly, and I understand because she has to work with the big guy.

You can check the account and activity. There has been no activity on the phone because after the forced purchase I turned the phone completely off and removed the battery. I have been lied to and given fake promises since the day of forced purchase. It has bern a week today because of that! The security pin, the security code/question and answer I did not set up. He did it all after I grabbed the product highly dismayed with the service and left his store. He gave me no receipt, no respect, no good customer service, not the phone he showed me, and no choice in this matter. Please, do what is right and return my $90.00 and take your product back. I will be out of town for the weekend but hope that this matter will be resolved by Monday, May 14, 2018.

Thank you.

This is the account information that I received from the untruthful customer care ladies.

Phone number: [protected]
The battery is out of the phone and everything in the box.

Account number: Not known.

Security code: [protected] (He set all of this up)

Security answer: kgo

Security question: What elementary did you attend?

It has been seven months now that I have been unable to pay my cell phone bill online! I am beyond angry at this point. No on in these stores or this company have of any real help. There should be no reason for what they call "black listing" some ones card! I was told by the manager and two employees that they fixed it last month in April, but when I went to pay my bill for May it didn't work! I have contacted my bank and over 10 different people from Metro PCS that my issue would be resolved. So now after dealing with this crap for seven months I'm done and the rest of my family is too. Your customer service is horrible!

I have been with metro since 2015 and to this day I am still paying an additional 3 dollars a month because of your issues with navy federal banking. Having to pay cash at a store is beginning to be more than it's worth to me. Im paying almost another whole payment a year for my inconvenience. How does that work? I keep the unlimited plan with insurance and dont think it faor that nothing has been done at all about it.
Charles Briggs [protected].

So today, on May 7, 2018, I made a call to 611 through the my metro app on my phone to get a second 48 hour extension until I was able to pay my bill. A customer service representative by the name of Ivan answered the phone. When he asked me my name I told him my name which was CLEARLY A FEMALE NAME. He then addressed me as Mr. Johnson even after I corrected him. I felt very disrespected that he would address me a male when I am CLEARLY A FEMALE. My birth certificate clearly says that I am a female. When I take the mobile survey, I will be sure to give him a low customer performance review because that was absolutely unacceptable.

To whom this may concern I think the supervisors for the customer service line for Metro PCS is very unprofessional I had an issue today with my phone and I called Metro PCS and got nothing but rudeness also I feel that their insurance is fake it's a rip-off and I want to dispute all the money that I paid into their insurance I want my money back I will do whatever it takes to get my money back I do not recommend anybody get service with MetroPCS. My phone is Messed up i have insurance on but i still have to pay. So i asked them to cut the insurance off the wont. So there going to still charge me thats not right. I want my money back. Forget they service.. Sucks!