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I was having problems with my network. After I had read and had done all the steps they tell you, I tried to get it fixed online but my number could not be found. I then called metro pcs at 3291 Truxel. While I'm explaining my problem the lady hangs up on me, giving her the benefit of doubt I call again she picks up does not even say hello but picks up and hangs up. I would understand if I had a foul attitude however I had not. I called customer service and the man I spoke with was extremely helpful and we solved my network issue. He was fantastic and honestly he is the reason I did not just fire Metro PCS. To be brutally honest this was the first time I had a foul experience with any Metro pcs employee I widh I could say the same about the actual network service. Anyways, I called her back after I was finished just to tell her hey you didn't have to be rude but the store was closed even though it says they close at 7pm at 6pm they were closed. Maybe that is why she hung up she didn't want me to intrude into her off time
I am not one to complain unless I feel I've been totally disrespected and this was one of those times
Claimed loss: We lose service /dropped network all the time
Desired outcome: At first I was paying approximately 50 then123 then 91. Considering my network is good 50% my payments should be 50% less
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It's unbelievable that a Metro by T-Mobile employee would hang up on you, not once but twice, especially when you were just trying to get some help. You deserve much better than that kind of treatment.
It's good to hear that the customer service rep you eventually spoke with was helpful and resolved your issue. That's what you should expect every time you call – professional, courteous service that actually addresses your problems. This person deserves recognition for doing their job well, and it's because of people like them that you didn't walk away from Metro PCS entirely.
However, the behavior of the employee at the Truxel store is inexcusable. Whether she was closing early or just didn't want to deal with a customer, it's unacceptable. You're a paying customer, and you deserve respect and assistance, not to be hung up on.
You've shown remarkable patience and restraint, and it's important to call out this kind of behavior. Make sure your voice is heard so that this doesn't happen to anyone else. Metro by T-Mobile needs to know that their customers won't stand for such disrespect. Keep pushing for the service you deserve, and don't let one bad experience overshadow the good. You're doing the right thing by speaking up. Stay strong.