Metro by T-Mobile
Reviews and Complaints

My payment is due the 10th ea mo. I made an online payment on the 9th of June. 06/11 service disoconnected. I called MetroPCS, customer service told me to call their 3rd party payment proc. co, "Bill Matrix" to confirm pymt was rec'd. I called, they confirmed pymnt was rec'd. I called Metro PCS back with the confirmation #. They told me it would take up to 2 hrs for them to check their computer data base. Service never resumed. I called, they now turned my service back on but only for 2 days while they investigate (again, they say they will investigate further). I gave the Metro PCS customer service rep. the trace # and the reference # my bank shows to confirm they debited my bank account. 2 days later, I get a text msg. saying the case is closed and that I need to pay another month's bill to resume my service. Metro PCS claims they have 24/7 Customer Service. I attempted to call Customer Service after hours, the automated system says it cannot transfer to me to a live operator at this time.

I went online, on the 17th to purchase a phone for my son, I have a phone, the make was a huawei m750, I filled out all the info, but when I clicked sumit order, it refused my credit card, so I thought I had made error and resummitted 4 more times, still would not process, iwent to my bank where they told me my account was on hol, and the reason was that metropc, had taken $175.48 which would have been the total price for phone, they took this amount out 5 times, and bank accont is now locked, I called service senter, and they switched me to several people who new nothing! Total of 7 people from different services, they could not help, I am sooooooooooooo mad, right now, that the order did not go through, but that they took about $700.00 from my account and nobody know' how I can get it back, need it released from company. Asap

my daughter bought 2 cell phone on 1/29/2010 at the store on friday by sunday the phone she bought for herself the screen went blue she took the phone back up on tuesday and they could not fix it so the young lady at the store told her to take it to the corporate store in tampa and get her money back and she also suggested that she get another phone because they would refund her money back so she got another phone under the pretense she would get a refund back for the other phone . she took it to tampa they would not give here a refund because she got another phone in place of it she had to have a phone because of her kids needing to get a hold of her. they told her more or less to bad no refund she spent a 140.00 on a phone she could not use and they would not refund her only had the phone for 3 days and then spent another 90.00 on the second phone we asked for the managers name they would not give it to us just gave us a # [protected] said to ask for mark or brittney we asked if they were the managers would not tell us this is very pour business at these times with the economy and people not have jobs you dont treat people like this and i will be going to the tv station with this re: the store metro pcs

Went to add an additional option onto phone plan which cost $5 a month and the monthly price jumped up $10 a month. When I went to call the company, their automated system would not patch me through to a live person. I hit "0" 4 or 5 times and the recording kept saying that it could help me faster. In addition, their website kept crashing even though I was referred there.

The phone service for this company is adequate but the customer service completely sucks. Their support is awful. I found that it is impossible to communicate with anyone from this company. They do not even provide an email address on their website. They take the money and that is it.

And I thought AT&T was bad.

I have been trying since Dec 18th to contact someone regarding my payment recent subscription plan change. There is absolutely no website other than the one to pay your bill.
The only way to contact them is if you drive to a service center.
That is what I did on the 18th attempting to make instant payment before my phone was disconnected.
I was told the store only took cash for payment.
While there, I asked them to change my plan(wanted to decrease amount and was told that would be taken care of.
I went home and online and proceeded to make a payment. I assumed it was still the amount I was paying and paid for that amount. $15.00 less than I had been paying.
Shortly after 'that I was notified that I had made a recent change in my subscription and I was to submit that new amount or my phone would be shut off.
I texted the company stating that I had already paid my bill and that payment was made (assumed that I would just have +balance for next months bill. I stated that they better not discontinue service until paid or I was quitting company.
three days later and my phone service is still not on.
I work midnights and am unable to go to service centers constantly.
I am done with this company!

I am a student and i thought this would be the best phone company to join since a they say- no contract and i would be here for just one year...I have had problems with this service since i bought this phone in December. I called and called their customer service and no one was able to assist me. I even went to their went customer service shop three times where they did not do anything about it. i kept on calling and they would tell me maybe its the other network, but the funny thing is i have a friend with the same kind of phone, who had the same kind of service and we come from the same place, and she didnt have any problem whatsoever. Finally i went back to the place where i bought the phone, the dealer called the company using their dealer line, and CAN YOU BELIEVE THE PROBLEM WAS SORTED! But sadly one month later i realised it was not working again, so i started calling their customer service line, basically i am back to square one.I feel like no one is willing to assist me, i even told them to take away the service, and no one even bothered to ask me why.

i got my cell from metro pcs 10-30-2009 . i am complaining about the store on hillside ave a block away from francis lewis

the phones are over priced and they dont stock the cheeper phones
i got the motorola v440 and paid 179 for it when its online and in other stores for 129. .. when asked for the rebate forms as well that was advertised online they told me i was too late and could not get them they also insisted on being paid by cash

i dont think people should go to this store

I though it would be a good Idea to go the family plan 4 phones for $100,

add says "Including Calling Features"

after my wife had washed my phone with her pants, I figured WTH. go with 4 lines, buy 2 more to go with my brothers and another phone that needed to be "re-activated", but the guy told me it would be cheaper to buy another phone rather than re-activate it (well close to it like 15 bucks more for the new cheapo)so 3 phones now (at $288 for the 3 totle)and then the one guy (yes another came into the deal) had told us that the service would be the same for the phone he had, when the second guy came in he told us different that we would not have picture messaging, pissed a little we agreed to pay the extra fee to get that feature. being kind of in a hurry as I was going to leave on a trip we didn't ask anymore questions about the service as we figured the rest was the same. well I had to recheck what the add said after I just got back from trip to see if I read it right...,

right there in the add !

Unlimited Text AND Picture Messaging (WTF)

and how come now I'm being asked to "sign up for"...

Unlimited WEB ACCESS

I can google something but it ask me to "sign up" for the feature

Unlimited Local Calling - OK

Unlimited Long Distance Calling - OK

MetroPCS Unlimited Nationwide Service - (I dont know anybody in China !)

plus they'd probably want another fee !

Voice Mail - OK

Caller ID - OK

Call Waiting - OK

Three Way Calling - Can't seem to get that to work either

Unlimited ChatLINK - (not attempting this phony feature)

Where is the Metro PCS email complaint center, I got this site when I googled it.

OK, so I got a METRO PCS phone in June. I got the $50 plan which includes unlimited calls, text and internet.

The sad part about this is that I can't get internet and if someone texts me, I continue to get "that" particular message every 3 mins (not exaggerating) until someone else texts me.

I've complained so much that they actually gave me to months of free service but have yet to fix the problem. I've called in twice a week, went into the store once a month to get the problem rectified but they can't seem to fix the issue.

Here's why I'm super frustrated: Not only does MPCS have absolutely NO customer service, they don't event notate your account. I've been transferred up to technical support once a month since July and there is no record to support my issue. This is the worst portion of it all. Tonight 10/7/09, I called to speak with someone regarding these same issues and he said, "If you're having so many problems, why don't you just buy a new phone?" My reply, "It is supposed to be your job to be empathetic and genuinely fix the problem or replace my phone." He then said, "You can wait a lifetime on that one ma'am. Is there anything else I can do to assist you?"

I thought calls were monitored? If that's the case and managers are listening, then you can only imagine what they'll say next.

Just glad that I got Google Voice. So long Metro Piss-poor Customer Service.

My bill is normally due on the 20th of every month. For my August bill, I wasn't able to pay my bill until September 5th, which means my phone was disconnected from August 20th until September 5th. My phone was reconnected on the 5th of September. When I paid my bill, I asked the employee that I paid with if my bills would be due on the 5th now instead of the 20th of every month & he said yes. So the 20th of September rolls around & I get a text message saying that my bill is due soon. I disregarded it, thinking it was a mistake. So then on the 21st, my phone gets disconnected. I call 1-888-8METRO8 from my house & ask then what's going on. The man then told me that I should have been informed that there would be a $5 charge to reset my billing cycle (which I was never informed of) & since I didn't pay that $5, I would have to pay my bill plus the $5 to reset my billing cycle in order to restore the service to my phone. The employee kept telling me that there was nothing that he could do. So I asked to speak to his supervisor, who I did speak to. By this time I was livid that I had payed almost $60 for 15 days of service, so I handed my mother the phone. She spoke to the (supposed) vice president of the company (I doubt it) & he said that there was nothing that he could do for me until I paid my bill. So my Mom took his name & we're calling the Better Business Bureau. I doubt we'll get anywhere..but MetroPCS shouldn't be in business.

I was scammed at this corporate store (Missorri Ave). My new cell phone $180.00 wasn't working to my satisfaction. The rep. showed me another phone and I said this one is better. (Even thou their reconditoned) The rep. said, I 'm going in the back to put your information in the new phone. (I found very strange) Why would he take the time with a room full of customers. Heres a good laugh, right when you think you heard it all. All my phone # were in the new phone and my voice mail with my voice. They must be magicans. I called [protected] to complain about this wonderful experience which he took my information and said you'll get a text 3 to 6 days. Another scam in good old USA.

I'm still flared up hours after cancelling my services with this company - they make you pay full cost for a phone, but in the long run it pays for itself is the claim. Unfortunately the product they sell in the form of their phone service isn't anywhere near par with regular larger companies. I bought the phone and used it Atlanta, GA with the hopes of being able to use it while on assignment in Washington DC and now later, here in Pittsburgh PA. The phone though listed as a both cities on the website as an available to their plan didn't work at all in DC, and only was able to use my text and basic phone services in Pittsburgh. Now the operator tells me that would have been additional charges under a 'roaming' fee (something not mentioned when I asked the salespeople initially).

In addition - the insurance I bought monthly for the phone should it be stolen wasn't much of insurance - the phone was stolen at a restaurant and my 'deductible' was an additional 80.00US dollars. After this debacle, and trying to talk with poor English speakers on the phone on a bad connection - it's never again will they have my business. Anyone I know now considering it will get an earful from me as well including my patients. I may even put a small plaque out in the waiting room advising them to think twice before using this poorly put together 'service'

I went to metro pcs dealership to purchase a telephone line and I transfer my service from AT&T to the new company. They promises cover are with a map, but the area that they promises was not cover. But the issues is the costumer have to purchase the telephone, I buy a telephone for the amount of $386, because I need this telephone in order to have internet, text message, email. But because is not cover in my area I lost the money of the telephone they sale to me so I am stuck with a item that no order telephone company use, and also no service so I lose $386. X 2 because I purchase two telephone.

Metro pcs sends your bill in a text for free, but what they don't tell you is that we may change the amount at any time. I received 4 text from metro pcs stating 2 different amounts and 2 different due dates, so I paid the last amount text to me. So why was my svc turned off for non payment. When I called customer svc I was told I needed to make an additional payment to have my svc restored and that they don't know why I received 2 different bill and due dates, just pay the money and move on. Do these csr's not know about the economy.

Metro PCS is fast becoming a rude and non caring company that has had me fooled for quite a while. I am a very unsatisfied customer right now. I have called customer service on several occassions about my rude service at their Desoto location (Polk and Pleasant Run). The Pakistani gentleman who owns this company and another in Lancaster that I know of, has no regard for mannerism. It seems the only care is in getting money to support his company; this is a difficult task without proper patriotism, and the customers are the ones who keep the doors open. This store is fairly new, and it won't be here long with customer service like that.

I decided to change phone companies and wanted to take my existing cell phone number with me. When I called Metro Pcs regarding this situation they (customer service employee) felled to inform me that if I cancelled me service after 2 weeks into my cycle I would not be able to get a refund. So, basically I just gave this company after talking to too many people over the pass couple of weeks almost $45 dollars. That money could have went on my 11 year old daughter's first cellphone this she will use while away from home. Man, this company needs alot of customer service classes. They also refused to give me any of my refund or at least put half of it on my daughter's account. Yes, if you are thinking that she needs to contact the main office? I plan to write to them regarding this problem, because like all other American's I work hard for my money and don't have any to give away when I have 4 kids to feed every day.