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I don't know how this company has stayed in business so long! Their phone service sucks but there customer service is even worse! I got my daughter a metro pcs phone for christmas last year and got her the "everything service" first of all they never told me they charge you to pay your bill! Three dollars a month just to pay your bill! On top of that she is only able to text about 50% of the time and can hardly ever get on the web. Her phone burned out last week... It actually started smoking while she was charging it so I took it back to the store who tried to sell me another one. Something told me not to do it and when I got home and looked at the contract it said the phone is under contract for 1 year so I went back to the store who informed me I had to take it to the corp office. When I got to the corp office in panorama city there were 11 employees there but only 2 counters open! The other 9 were just sitting around talking on their cell phones, one girl was writing a letter and 2 other girls were looking at each others pictures. I waitedfor 45 minutes until my number came up when I asked the guy why only 2 people were working he rolled his eyes and said its typical here. He gave me no problem about exchanging the phone and gave me the number to the office to call and check if the new phone was delivered yet (Takes 3 days). On the 3 rd day I tried all day to get through to that number but I kept getting their office in panama! In the caribbean! After a couple of hours I finally got someone who told me when the office is busy and no one can answer the phones the lines roll over to them. I asked them if they have a website I can e mail and they said no however when I was there I saw a computer at every station. I asked for another phone number they said they don't have one. When I asked them what if another store needs to talk to them they are a corp office they said the other stores dont have the numbers. I got so much run around that I went up there and guess what the same thing as before! Everybody playing on computers, talking on the phone etc and this time only one person working! I asked for the manager and she turned out to be the letter writing girl! The phone had not gotten there and she said well we can do an in store exchange with one of the phones here for $30 we have some in the back. When I protested and said it has been 5 days you said it would be here in 3 or 4 at the latest you need to do an in store exchange for free. After raising my voice about everyone sitting around doing nothing and all the calls going to panama because they are to lazy to answer them she said well ok let me go look in the back. She comes back and said oh I thought we had some but we don't. I asked for the number to the main office and she said the same thing as panama. Oh we don't have the number i'm not even sure where the main office is. I said what if you have a problem and need to talk to them and she said oh it won't happen but I dont even think they have a phone there! A phone company without a phone in there main office!?
The complaint has been investigated and resolved to the customer’s satisfaction.
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i'm sure u have received multitudes of complaints against MetroPCS, esp, in the area of customer service. it sucks! for one, u can't understand the service reps due to heavy accents. two, they have no interpersonal phone skills. and now, i find that i need a Metro PCS (credit) card to make international phone calls. what sucks is, i've been makin these calls all day and now i find this information. it would have really been nice to know this in advance. as it stands, a very important business call cannot be made because i do not have this card presently. had i known in advance, i could have purchased one and avoided yet another dealing with inept, incompetent customer service agents. their apologies are not satisfying my situation at this present time. if it were not for dealing with contracts and expensive services, i would have left this sorry ### company a long time ago. this is America and Metro PCS needs to WAKE UP! and why am i always told of my phone bill before i can get ANY one on the phone. i'm not calling to find what my bill is, i'm calling to solve a problem!
I have been with Metro ### for 7 years. And the service gets worst. I call customer service and you can never get a correct answer. I put money in my Metro connect account every month. The money never goes in my account nor has it been applied to my bill. So I called for a manager and they transferred me to a car lot voice mail 3 times. So I called back the next day and I was put on hold 38 minutes the they hung up. The I called back and got Warren he transferred me the Bill Matrix. The rep from Bill Matrix even said Metro is sorry and lazy. It makes no sense for their service to stink in store, online or over the phone. I will be switching my service. I will have a higher bill but I will get the service I deserve as a paying customer.
They owe me 30.00 that hasn't been applied to my account.
No improvements! I did not check the reviews before buying up their service and I regret that. The agents know nothing, their supervisors cannot compensate a penny, and to get a live person on the line you need a lot of patience. Basically this service is more trouble than its worth:(
I TOO AM AT WITS END WITH METRO. I SWITCHED PHONES AND HAD THEM FLASH A NEW ONE. MY TEXT MESSAGES ARE ONLY WORKING TO OTHER METRO PCS USERS. WELL CONSIDERING THATS ONLY 3 OUT OF ABOUT 100 CONTACTS THAT CREATES A PROBLEM. WELL AFTER 3 SOFT RESETS AND A MAJOR REST THAT TOOK 24-72 HOURS STILL, YOU GUESSED IT NOT WORKING. THE ONE WAY CAN YOU CAN TALK TO A CUSTOMER SERVICE AGENT IS TELL THE AUTOMATED PHONE YOU WOULD LIKE TO ACTIVATE A PHONE. GO FIGURE IF IT IS MAKING MONEY, LIKE A NEW CUSTOMER, PRESTO THEY ANSWER. HOWEVER, THEY ARE NOT HELPFUL THEY JUST KEEP TELLING ME THE SAME THING. SO AFTER ABOUT 5 HOURS I GOT A DIFFERENT ANSWER FROM WILL ID# 26657. HE SAID THE METRO DOES NOT GUARANTEE ANY TEXT MESSAGES TO NON METRO USERS. AWESOME, I WONDER WHY THEY DON'T ADVERTISE THAT ON THEIR T.V. COMMERCIALS. WHAT A JOKE. TO SAVE MONEY IS TO GET CRAPPY SERVICE.
when I first purchased my phone the store charged me twice on my debit card. I had to go through my bank to get my money back as the store would not reimburse me they stated that they were not over according to their books... nevermind that I brought in all the bank statements and records to prove they charged me twice. they tried to say maybe I purchased two phones! Today is the 2nd time I my service was disconnected because of non payment. I pay the same every month online and the payment was cashed and in time before it was due on the 25th of the month. I just do not have the energy to go through all the craziness to prove my payment was sent this month. I am just cancelling and going to another more reliable provider. Trying to get throuh to talk to someone is a joke, they do not answer the phone. You have to talk to the computer and all that does it get you no where real fast. This company is the absolute worse service I have ever had! I would NEVER recommend anyone using this cell phone service it is run by a bunch of monkeys for sure!
hahahahahahahahahaha what a ###!
0 minutes ago by Steelers 0 Votes
2 minutes ago by Steelers 0 Votes
I recently bought 2 samsumg messager phone. One for my daughter and one for me. I paid 213.00 each. I have had to return the first phone I got and it took almost 3 weeks to get. I still have the same problem with the new phone. No reception and cant download pictures. I would lik to get a whole different phone or go back to a rave phone but I dont feel I should have to pay for another phone. However you can not talk to a live person about this all you get is a recording. That sucks. The place where I got the phone wont give me an exchange. I have been with this company for 2 yrs and have 4 phones on my account. You would think that if they wanted to keep the customers happy then they would as least exchange the phone. I would like to have a response back to this because I dont really want to go to another company but would like to have my phone replaced without paying for another one again
Thank you
Beth
i have some phone through my visa card i suspose to get them on the 7 on september and my account have been charge with two phone all i want was one i can't get no responce from customer serivice by phone
There is NO Customer Service at Metro PCS. Coverage sucks. Car broke down in town 100 miles from Vegas, phone didn't work. It was a real hassle. Bill Matrix is a pain to use to pay bill and they chare $2 to pay by phone, $3 online. I am done with them.
I purchased a metro cellular phone on 10/01/09, i also purchasd the blue tooth value pack after opening it i realized that the value pack was not compatable with the cell phone, i have spent several days on the telephone with the customer service [protected] telephone number that the employess # 1 saying in there scripted is that "i am sorry" nothing gets taken care of other then them using the hold button to convience you to hang up or like tonight i got transfered to the spanish line when i asked to speak to a supervisor. i just want to know what the process is when returning an item that was purchased online. the customer service employees refered me to the www.metropcs.com web site that referred all questions to the 888#. How is that going to help?
i was able to get the so called corporate address: metro pcs inc
po box 601119 dallas tx 75226 upset isa
I agree with him, but I have a different problem. Each month I spend days trying to pay my bill. I can not get through to Metro until after my phone is disconnected and I must pay more money to get it reinstated. It takes me days and days. I must have it payed by today, and as my government check just came today, it has been the usual drag. There is nothing except the bill matrix machine, and I need a live agent, and am unable to reach them. PLEASE, IF SOMEONE HAS THEIR TELEPHONE NUMBER PLEASE WIRE IT TO ME ASAP..at dearieme3@comcast.net Thank you!
I've ordered online. There was a phone number on my order confirmation and in the shipping email.
I BOUGHT MY PHONE ON 6/18/10. I LOST MY BOOST PHONE. THE 1ST QUESTION I ASKED WAS IT ONLY 50 $. THEY SAID ABSOLUTLY. MY BILL IS ALREADY UP TO 56$. ALSO, I FOUND MY OLD PHONE. TRIED TO RETURN. POLICY STATES IF USE OVER 1 HOUR, GET PARTIAL PAYMENT BACK. THE MANAGER AT 221 WASHINGTON ST, SALEM MA. WAS RUDE & THREATENED TO CALL COPS. METROPCS IS THE WORST PLAN EVER. i CAN"T EVEN GET A LIVE PERSON. I INTEND TO POST EVERY POSSIBLE PLACE, LOCATION, TILL I TALK TO WHOEVER IS IN CHARGE. THIS GUY WOULDN'T EVEN TELL ME HIS NAME. I WILL TAKE THIS TO COURT. THE PEOPLE LIED STRAIGHT OUT. I DO NOT NEED TO SERVICES, AND I ONLY HAD THE PHONE 3 DAYS. I WILL GIVE SOMEONE 3 DAYS TO GET BACK TO ME WITH AN ACTUAL NAME #. tHEY DON'T EVEN HAVE A PHONE THERE TO GET THRU. MY # [protected], AND AM GOING NO WHERE.
i already commented above, are you kidding? is this a run around?
need to talk to supervisor. am suing you people
ARE YOU KIDDI? I SENT 4 TEXTS
I can canceled my service due to being able to get a better package w/Sprint. Needless I paid my bill before it was due and only used the service for 8 days this month. Do you think I will be getting a refund? Well, of course not. I'm thankful I am no longer with Metro!
Metro PCS, service is horrible. When I am in my apartment, calls either drop or phone breaks up. Today I received four phone calls not once did my phone ring and all four calls went to voice mail. But my main complaint is the customer service. I called customer service good luck trying to get a customer service representative on the line. Better yet, when you are on hold the automated system is in spanish! I speak Spanish, but not everyone else does! it should be in english. and the customer service reps sound like robot, every five seconds they say "Sorry for the inconvenience" Instead of just putting you through to a customer service rep the automated system just keep saying "I understand you want an agent, I can probably help you faster" its so frustrating. When I finally got through they were not able to help me with my problem. I have to go to the corporate store to help me. If you are considering them, please choose another carrier. its not worth the hassle.
You get the point. It's not necessary.
I have been with metro pcs for two years and this is the frist time I have had to call customer service. I bought a new phone less than a month ago and have been unable to send text messages. After spending an hour on the phone and going to a local store my problem is still not fixed! Now I'm being told I have to go to a corprate headquater and see if they can fix it! Did I mention that I have insurance and the phone is less than a month old! Two weeks and still nothing! Metro PCS SUCKS!
Well I don't work for DF Wireless, but the fact is the for new customer you have 7 days to try out the service with less then 1 hour of talk time for full refund. if you go over the talk time or the 7 days, you can not get the refund back. Now you lost your phone and went to get a replacement, which is like getting an upgrade, and there is no returns for upgrades only for new customers. You should of read your paper work they sent you, and you should of read the new receipt you got when you purchase your second phone. People need to learn to read their receipt first before making yourself look stupid at the cash register.
Metro only gives customers 7 days with less then 1 hour of talk time for customers, your phone has been about 1 month, the manufacture will cover the phone for 1 year as long as there is no physical damages and liquid damages. If you have insurance you have to make a claim with the insurance company Asurion not Metro PCS. Who ever you spoke to should of advised you that.
Sometime is the way the house are build, but you can update your roaming list by dialing *228 and say "update roaming list", this will pick up all the coverage area so that you have services, but if it's the house there is nothing they can do for you.
What a business model "or How not to run a company!
No direct phone number to local store - forced to submit to "Voice Mail Jail" for 1:40sec to get to the local store!
No corporate E-mail to complain to...just "snail" mail!
No Customer Service Reps @ Corporate...just more "Voice Mail Jail!"
Noticed the last post from 2007 said pretty much the same thing, I guess nothing is going to change until Chpt 11 filing, until then I'll wait to the last minute to pay my bill!
I started service on June 30th, 2011 with Metro PCS and prepaid mobile service at that time for 30 days. I also purchased the same day Samsung 4 G phone for 299.00. During that time I was not able to use the phone since the communication was
muffled. I was told I had to drive 30 miles north to a corporate office for Metro PCS. They checked the phone and confirmed that the speaker was broken and gave me a new phone. I wanted credit for the time I was not able to use the phone and they said to call the customer service phone number. I did and after waiting a half hour to get a live person on the line he said he was not
able to help me get credit. I now realize the Metro PCS does not offer customer service except automated to buy more goods and services but not help out with any billing issues. This phone service should be held accountable since they are making millions of dollars . Please Help! I will also contact the Telecommunications Board for Florida.
Metro coverage sucks dropped calls everywhere even with full signal, phone is virtually useless in my home never any bars or call breaks up then drops constantly I also moved and the phone coverage was the same at both houses, and FYI their phone warranties mean nothing after my new phone started acting up and turning on and off by its self and battery took a crap after about 3months they replaced it which cost 30.00 and it was a refurbished phone, even though mine was brand new long story short the refurb phone was even worse...switched to ATT I pay a couple dollars more for service that is 100% better and not to mention a WAY better phone
I walked into the metro pcs on fowler in Tampa near USF. When I walked in I noticed a big crowd in the waiting room. The girl named DAWIHA or DAVIHA (liscnse plate number E719tf)said sign in and they will take care of you. I attempted to ask her if "the wait was for service or is there a separate line for people purchasing new phones". Every time she cut my question off by saying you have to wait and never let me ask my question. As she was doing all of this she was actually signing out and taking her break. As she was walking out I was still trying to finish my question and she just yield back to one of her associates and said she "was taking her break" and walked out ignoring me (the customer). Poor customer service, this girl needs an education on how to treat customers.
When my name came up for my turn DAWIHA came back from break, she called my name and said "last name Morman". I said oh, I don't want to work with you, she said "I don't want to work you either"
The guy who helped us was very professional and was very informative for helping chose our plan and phone.
Model No. PANORAMA/32PE100, Code or JOb No. P32PE10000089, purchased Panorama TV from M/s NEOSA Electronics PVT. Ltd., Siliguri, West Bengal, India, Particulars of Defect - PANEL BROKEN, outlet are not interested to change the product, purchased from M/s. N. Ranga Rao & Sons Pvt. Ltd., Holding No. : 02/830, Eastern By pass Road, North Ektiarsal, beside kuty mill, Siliguri - 734001, Monbile No. [protected],
not getting the help i need about my defective phone, warranty issues
i have two of these phones i have been a metro customer for 4 years theses phones have not worked correctly since i purchased them i have been threw the ringer to try and get results now it has been 34 days who is going to fix this problem with these phones metro blamed samsung and samsung blamed metro ok im over it who replaces these phones or exchanges them