Metro by T-Mobile
Reviews and Complaints

You have a young black female making a vulgar livestream on Facebook, which has made its way to YouTube. The store location is 5300 North State St. suite 200
Jackson, Miss. Her name is Shaquida Wingard and she actually made the video while CLEARLY at work, on the clock, inside and outside the store, and in work uniform. Employees like this have made me leave one location in the Atlanta area because a male employee wreaked of marijuana smoke and was CLEARLY high. This is a horrible look for your brand.

To whom it may concern,

My name is Christopher Rabel and I reside in Miami Florida I am writing to inform you that I had to evacuate due to Hurricane Irma I called your customer service department several times. The only thing I was able to do was to get an extension. I was not able to speak with any representative I did not have any power due to the hurricane and no electricity at all. Alot of the towers were down and had very little to no connection at all. I think I should have been acomodated some kind of way because I didn't receive a full month of service.

Best Regards,
Christopher Rabel

If you need to contact me you can contact me at an alternate phone number [protected]

compre mi telefono eldia 25 de febrero de 2017 por in valor de 128.99 pague 53.99 y me dijeron que la diferencia de precio me la devolverian entre 6 u 8 semanas recibi e mails diciendome que ya estaba aprobado el rebate y esta es la fecha que no he recibido nada haciendome tanta falta pues de paso este telefono ha estado y esta bastante defecruoso el IMEI del telefono es 353113086385311la cuenta es421709116 a nombre de belina roffe el SIM 8901260471959754788f mi direccion es 2014 N Hibiscus dr north Miami 33181 geocode [protected] el numero del telefono es [protected] y el tracking id1 fvjp-[protected] my email [protected]@gmail.com

My Mother a elderly senior citizen went to our metropcs store we have been going to and buying phones for 7 years at 1259 Ariana St. Lakeland Fl. Luis and the active Manager Kal are unethical and lying scam artist. My mother took her phone to this store and asked why isn't my phone working? they said it "Overheated and ruined" and she had to buy a new phone, The phone ONLY had a dead battery and needed charged and works PERFECTLY we learned 5 min after she bought the new phone which Luis and Kal pushed HARD for her to buy the upgrade package.. Of course they say now upgrade purchases are non refundable and they would not take the 20 min old phone back IF it was a upgrade phone? went back home and called corporate metro pcs and rep "rose" told us to go BACK to that store and ask 2 things, ask for the manager and a refund and take the phone back, again Kal refused and rose then talked to the manager which he got tired of talking to her and gave my phone back to me and demanded we leave the store, I then said its WRONG for you to lie and scam senior citizens to make a 180 dollar sell, he then acted like he was calling the police.. remember corporate "rose" TOLD us to go back there, it was a lie he never called the cops, I stayed on the phone with rose/ metropcs hoping the cops would show, we did NOTHING wrong. Rose then gave us lakelands cooperate office at 3137 US hwy 98 Lakeland, fl and she said they will take the phone back and return our money, went there and acting manager Maribel said since we didn't buy it there she cant help, we filed a compliant at that "corporate Lakeland office"? says they are out of texas in the web site. This Ariana location that is taking advantage/ lying to elderly/ senior citizen is wrong, unethical and scamming our elderly less tech savvy citizens. that basically sums up our 5 hours of torture with Metro PCS, I wont let elderly be scammed lied to and ripped off. I will picket and write/ call the proper entity's daily until this is Corrected

Manager sold me 2motto e4 phones because my on5 phones didn't get a signal the motto e4 phones still don't work I've been getting the run-around for three weeks now I was even told they were sending a technician out to turn the towers in my area I was promised new phones and still have not received them the manager name is Adrian Williams at the lake habor store in Ridgeland ms

I have tried paying my bill online 4 times through the app 3 times I called customer service and they have me on hold forever told me I'm wrong wanted to know how much is in my bank account then he tried to make the payment and it wouldn't go through I called my bank my bank said my card is fine I've used it to pay other bills today and knowing my service will be disconnected tomorrow there is nothing they can do when it's their issue their computer problems and yet they can't do anything to make sure that my service stays on until I can get to a store after work tomorrow because I work like an everyone else does and yet they are giving me problems and being [censor] screaming in the phone extremely rude and I am extremely unhappy

Purchased a 2 screen protectors for for lg arista phone. The rep stephanie provided a screen protector that didn't fit the phone but then didn't want to refund the 2nd screen protector when we seen that the first protector didn't fit. Now mind you both protectors were purchased. The store rep states that we cannot return accessories once purchased. Now i asked how was that to be known if she didn't state that prior to the transaction. She told me that the policy is on the receipt. Well, now how does that make sense when i still have to purchased the item in order to get a receipt? therefore i can still not return the item because i already purchased it. No one had left the store, the item had no been tampered with. $15 on an item that is of no use to me down the drain. When i asked for a manager no manager is in the store to help in situations like this.

The first of April 2017 I bought a new lg phone, there was a 60 dollar rebate I sent in on the third it said it was approved I never got it I emailed about it august 1 and was told it was re authorized I should receive my card within thirty days. I did not so I emailed again this month. I was told the card was sent out in April but never activated, that he was having another on issued and I should expect it to take up to twelve weeks again. I've been a customer for over 8 years, this is absolutely unacceptable to have to wait 7 months for something that was approved in less then one day. I checked consumer affaires and found many other reports of the same problems. Get it together metro

I have been a metro customer for over 2 years. I bought an iPhone when I switched accounts. In June it crapped out on me. The clerk at the store did a warranty where I only had to pay for the activation. Which was 3 days later. June 14th. I have been trying to get my phone unlocked and every time I call I get a different date. The first lady told me no later then the 13th. Here it is the 16th and my phone is still not unlocked. I could see if I was still paying for the phone but I'm not. I just want my phone unlocked. I don't want to keep getting different dates every time I call. The supervisor told me the date they have is the 27th of June. I am not sure how that is when it was activated before the 20th of June. I know this because my birthday is the 20th of June. I do not want to have to wait any longer when I was already told no later than the 13th of September. I just want my phone unlocked that's all. Please just get my phone unlocked since from my previous conversation with the other marketer was that it was due to be unlocked the 13th. Thank you so much!

I hate this place. The worst metro ive been to. There is always a line when i walk in. They always take more than 30 min or more before getting to you. I hit my boiling point. I did give them a hard time yesterday. After i paid my phone bill. (I swear . I'm sure they hated me) they never closed my account and changed my plan after i had already changed it to 30$). This morning it was disconnected. It said i owed 20 more. Due immediately... So my b.f. did.

I have proof.

P.s. I was a former metro employee. I still have good references. I applied there but was not hired. I know good service when it's given... I wasn't dissing the service. I was dissing their customer service. Even though i did say it USED to be p.o.s. I still use it. What pisses me off as a customer is " how dare you mess with a customers account!". She should be fired. She had no right. Thats terible customer service. The girl who handled my account was Andrea. I found it on my receipt. My complaint is also on google maps.

Dear sir, madam, (Please note that I do not wish for this correspondance to be displayed or shared on any website social media or any other public forum!)

I have been a metro pcs customer for well over 7 years. I have never had many problems.in the store on west 125th and fredric douglas blvd however there are always problems with the employees. They have a very bad attitutude and they are outright racist towards caucasian customers. I have spoken to several white customers and they all seem to be treated differently than the blacks and hispanics at this particular location. It is absolutely terrible. They go out of their way to not be helpful and they laugh after the disgruntled customer walks away, while chatting about it to other customers and co workers. I can no longer go into the store because I know ahead of time that they will not help me. They have in the past lost photos and contacts when transfering to another phone and I have noticed that many of the employees seem to be under the influence while working. I have noticed, when I walk my dogs on that block, that oftentimes there are employees going outside to smoke what appears to be marijuana and then going back inside the store to resume their work activities. That may partially account for their incapacity to focus and perform properly their duties. Losing videos contacts and pictures is a big issue for me as I keep a lot of data that pertains to my job and evidence on my mobile phone. Losing it several times has been devastating to my job.

The fact that the level of rudeness and spiteness is out of control certainly does not minimize the experience.

I would like for you to send in an investigator to that location to get to the bottom of what is going on there and also possible diversify the ethnicity of the employees working there to mitigate the very hostile attitude displayed towards a racial group.

Regards,

[removed]
[removed]

Hi my name is Amy me and my step daughter and my 2 grandkids ages 1 and 2 was in the metro pcs store on Kingston pike to switch a phone into my daughter name and pay the bill for her service and Claire Collins was the employee they helped us and my grandkids was pulling on the racks where the cases are held OK my daughter did smack there hands for messing with and pulling on them and then Claire proceeded to tell my daughter they was fine wasn't five minutes after Claire said they was fine she goes over and grabs my one yr old grand daughter by her hand and tells her no she can't do that and she was very rude to us thru the entire visit at metro me and husband have been customers at metro for 5 yrs and this not the first time we have dealt with Claire rudeness but where we decided to file a complaint is when we started hearing that Claire Collins was telling ppl and other employee that my daughter was beating my grandchildren yes she smacked there hands but they are far from being beat and really don't appreciate her going over the line to even say such a thing and her even being an employee at metro is surprising to me cause all ur employee are very kind and she just rude and goes over the line with stuff she shouldnt even be saying cause my grand children are not beat by any means so I would like this situation to be dealt with plz thanks the day we was in there was August 20 th 2017

The man that work in the metro pcs off inwood is very disrespectful and rude goes by the name kyle came in to explain what was going on with my phone and he kept cutting me off telling me that he will not do what i wad asking of him which was to see if my phone had insurance on it like they told me they would when i bought he phone shaking my head i should be the one fraustrated because they messed up on my account i usually dont have problems when i come in to this metro pcs 121 inwood 75235..

Last week I saw an update pending for my LG K10.. My charging port was also loose.
That evening It dowbloaded... After that my pictures on my emails would not display.
When I called Metro PCS they said to go to a Corporate office and ask for a replacement, which I did... Waited over 5 days and back again to the store... I went in to pick up the phone and a real nice customer service representative Luis loaded my pictures and helped me set up my email and I came home; later that evening about 9:30 it had a notification for an update. That update messed up the phone again. The JavaScript is corrupted and won't display pictures on emails the new update that you have out is corrupted... exactly the same thing happened on my last phone only 2 weeks ago.
When I went back to the Corporate Office in El Monte California this morning I was met by the Manager I explained the situation and he told me that's just the way it is. He doesn't seem to be educated and/or knoledgeable about JAVA or electronic devices at all. I told him that
when you open an email it shouldn't have a little square box with the words "Load Image" inside a Box, it should be displaying a picture of the Icon of the establishment that sent you the email or whatever the produxt or service is. He still didn't get it... I asked him if he knew what Java was... no he said. I tried to educate him on the way JAVA worked... but he wasn't having it.
He said "that's the way ALL email is"... raising his voice and becoming more aggitated... he said everyones email is like that! "That just the way that it is.
When I told him he was wrong that it was the update that corrupted it, because my display had been working fine displaying all email images Etc.
He proceeded to argue and raise his voice and then when I pressed the point and told him it was BS & that he didnt know what he was talking about, he said he wasn't going to have me disrespect him and started yelling at me. Told me"Well I'm not going to give you a new phone... that's not going to happen". I asked if he could remove the update and put it back to the original program. He said he couldn't do that either.
He was so angry...
He was telling me that's the way everybody's phone is, which definately isn't true. This is rediculous at this point.
When I told him that, he became very agitated and aggressive... because I contradicted what he said.
I moved over to Luis' (the rep that transferred all my pictures.) station to see if he could get my widget back for the clock & weather. He treated me with respect and appologized for the Mangers behavior.
I am a disabled person of 61 years old.
Just to come back to the store again this morning for my third time... was a chore for me...
I was never treated so rudely and talked to so disrespectfully by a representative.
MetoPCS... I need to tell you that... YOUR UPDATE IS CORRUPTED... JAVA will not have any display properties after the NEW UPDATE is installed.
Now I have to live with a phone that won't display graphics... and ALL MY CALENDAR EVENTS ARE GONE! and I just got it last year.
I am so dissatisfied with the treatment I received today, I am so disappointed that my 1 year old LG K10... will not ever funcion correctly again.
You tech team has to have had complaints on this bug... I can't be the first person that has had this happen.

Sincerely upset in So Cal,

Good day. My name is Chris Green and have been a Metro Pcs customer for 6 years now and very pleased with my service. My issue that I have today, is this.
Today (Wed., Sept. 6, 2017), I contacted Metro Pcs via Live Chat. The customer representative, was showing me the customer, that he did not care or showed no concern with my issue that I had a concern with. In fact, he stopped responding. Futher down, is a copy of that chat. The worst customer service I have ever had.
Love your service, and my phone and would like to keep using Metro Pcs, but for me to have some piece of mind and wanted you to be advised of how your Customers are treated. Thank you for your time and your services.

I purchased LG Oristo phone back in March. I sent in my rebate on the same day. As of now, I still haven't seen nor have I received my $50.00 rebate. As of March 28, I was told you had received the rebate and would take 12 weeks after that to process. No rebate has been received and its well over 12 weeks. Its been over 23 weeks. Please help
thank u for contacting MetroPCS Rebate Chat.
17:57
Please wait while we connect you with a rebate specialist...
17:57
Gerardo A. has joined the chat
Hello and thank you for contacting the MetroPCS Rebate Center, Ill be happy to help you with your inquiry.
17:58
Chris please provide me with the information associated with the rebate starting with the name, address, and phone number.

About a month ago I came into a Metro PCS store located on Semoran Blvd, Orlando where a young guy named Angel insisted that he was helping me to save money by getting the great deal of buying two phones at a very good price. Well it was too good to be true! The first thing I asked ...Are these phones unlocked? Can I do anything with them? Give'em away, selling them...? At which he answer ..oh yes. ..they are unlocked and they are yours! You do with them whatever you want. ... Now a month later I have sold one of them and it is LOCKED. What an embarrassment! They are both locked. After trying to solve the situation and spending my time on the phone I got nowhere. They saying that these phones will automatically unlocked themselves in 90 days or so. Then, why is it that the sales person DIDN'T say so. IMEI [protected] Well, if you can't give your customers what you are promising then you shouldn't be in business!

We [protected])spoke directly to an agent regarding our upcoming trip to Europe. The agent assured us the additional $10 a month charge would cover phone and text in Europe. WHen we got to Italy...nothing worked. We called, on a separate phone, and were run through a help system that tried to upgrade the access. Didn't work, transferred to someone who just told us the system doesn't do that. Very rude. Transferred up the line. SAme answer. PCS unwilling to make us whole. Also very rude...clearly trained to NOT listen to customer complaints. Refused to contact a higher up. After I insisted, I spoke with another, rude, unhelpful person who was also trained to not listen. I had to tell them many times to stop talking and listen. If the agent was wrong, that is not an excuse!

PCS was part of our planning for this trip. They screwed us. WE do not want, we NEED recompense for the additional service we will now have to purchase. They offered, get this, a $16 refund. My best advice is stay clear of Metro PCS and spread the word.

Somebody went to a Metro pcs store, access my account and add another line as well as purchase another phone. Not only did they do that but they also changed my password. One month went by and apparently they paid for service with a stolen credit card. I attempted numerous times to explain that wasn't me who paid it and tried to pay it. They refused to take the payment. Now 3 months later in the middle of the night they shut my phone off.

Stay away from this store. I am happy MetroPCS customer otherwise. The store manager
(Julius Yaldo) acts a scam artist. He'll go back on his word and put you in a position to pay extra. Here is my story:

My wife and I got sick of dropped calls and wanted to switch from cricket to MetroPCS. I go into the store and ask the unattentive two sales folks what deals they have. They first ask what I currently have and mention only competitive prices.

I know from online deals about the "two phones free when you switch two lines" and ask specifically for that offer. Then, they show me the flyer and says "yes, if you switch two lines you can choose from any of the phones that are below $99.

I say "OK. I am interested in the ones that are on the flyer, LG K20". He says OK and asks about my current carrier, account number, and pin.

Since I had a phone that I was planning on changing, but not just at the moment (b/c I didn't have the time to configure and transfer my stuff to the new phone), I asked whether I could use temporarily for a few weeks my old phone and then switch to the new phone with this deal. My wife was going to switch right away, the guy working at the counter was a bit confused. I explained it to him a few times. He said, "Yeah, that's not a problem" and started the process.

In a few minutes, while he was working on the process, he called the store manager (Julius Yaldo) and discussed something with a confused facial expression. He nevertheless, continues processing the transfer. In a few minutes, he turns to me and says "Hmmm... he tells me that I won't be able to process this unless you pay an additional $20 for another Sim card!".

I asked why I should b/c the deal he offered and what we've discussed was "VERY" clear. He said, "I don't know, he said so". Then, I said I wasn't interested in paying +$20 b/c that was not what we discussed.

Then, he talks to the store manager again on the phone, and he comes in with an attitude. He says right away "I know what you are doing. When you buy this phone and switch in less than 20 days I lose money. So, you can't do that". I didn't understand what he meant at first and asked to clarify. He said "there are people who get these free phones and switch back again right away. MetroPCS does not reimburse us for these phones".

Not that I needed to, but regardless I said that I wanted to switch and couldn't be held accountable for something some people did. Otherwise, they should revise their company offer.

He insisted that I couldn't use my phone with this deal and "had to" use the free phone. After arguing back and forth over 30 min, I said: "OK, whatever, give me the two phones with working lines, forget about using my own phone". I was already tired of arguing and them going back on their word.

But the story was just about to start !

Now he changed back his story and said: "No, I cannot give you two phones". I will give you only one free phone ! I asked why that is, and he said, your line is already transferred to MetroPCS as "bring your own phone" and therefore does not qualify for the "free phone". This was ridiculous of course because the deal was explicit "switch two lines, get two phones". I came in with two lines and wanted to get two phones. Period.

Noooo, he said. He cannot do that. After arguing another 30 min or so, I got fed up. Needless to say, the store manager (Julius Yaldo) was a complete jerk, making up stories, not honoring their word (several times).

He said "I don't want to have you in my store anymore" and I said, "neither do I. So, make sure both my cricket phone numbers work when I am walking out and I am good to go!". You know what happened, he said, I can't do that. I can give you your account number and pin but you have to go back to cricket to activate this. Re-activate your number with cricket, come back and then I may be able to give you that deal". Can you believe this!

I knew exactly that I had to pay a re-activation fee with cricket. And then go back to them? How frustrating right.

The story continues. I refused to leave the store without at least having two working phone lines, with whatever company, I didn't even care anymore.

After arguing another 15-20 min, he says "as a courtesy, I am gonna give you a deal. You get one free phone, and I give you the other phone for $99". Courtesy! I didn't know whether I wanted to scream, laugh, or cry.

I wanted them to empathize and very calmly asked them to reconsider their business practice. No, arguing +15 min, and he swings another deal. He offers another phone for $45 this time. I say no. +15 min arguing. Now, he tries another scam and asks for +$20 for the SIM. I say no, and insist that I want them to honor the deal on the flyer.

+10-15min into the argument, we all get frustrated. I refuse to leave the store without my two phone lines that were working, not caring about the company anymore. Meanwhile, the other two folks that were working at the counter were explicitly telling me that I was right when the store manager was going to the other room in the back. Throughout the argument, they were even talking behind the store manager's back about how much he was pressuring them, and there was nothing they could do.

Towards the end, they also had to side with the manager. I was totally fed up and frustrated. Who wouldn't?

In the end, after wasting my 1.5-2 hrs, the manager Julius Yaldo said "OK, I will give you this deal only as a courtesy, but I don't want to file any complaints about the store. And the $ difference will come out of the pocket from the guy at the front desk"...

There are a lot of frustrating details I skipped to keep it this brief.

So, stay away from this store. The guys at the front desk are incompetent. The store manager Julius Yaldo is a scam artist who will try to bully you (showing off his tattoos and trying to stare you down like street mob) into a deal you don't want.

Stay away!

My mom went in to pay her bill and the incompetent women working was very disrespectful towards her. After not even trying to solve her problem with the phone payment, she said my mom was the one that was in the wrong and denied her service to pay her payment. This type of terrible customer service and cell phone service is why I am about to switch phone companies.
Its phone number is [protected]