Metro by T-Mobile
Reviews and Complaints

I was working as a sign twirler at metro pica's store on 28th & Imperial, Ave.

Store number is [protected]
and i didn;t show up for work today, as i been @ the hospital with my little brother, who had a sizure last night and still in the hospital, and the manager Rita, fired me for not coming in, when i asked her for the store number, her words was she didn't know the store #.

i fell as a custmore/employee at the stores, we cam be treated like trash by thses managers, and it's o.k. for it too happen! the manager name Rita, is ver unprofinal, and should be fired, if she still work for any metro pcs, stores i well take futher action, in a law suite for un-lawfulll doing.

I purchased my first metro phone day before thanksgiving would not hold charge. I bought a charger from metro still not holding..since i was dealing with cancer issues needed a phone i bought a 25.00 charger told its warranted for a year. Talked into buying this lg asion was told it works with the 25.00 charger. I can charge my phone at night in the morning it shows 100 by evening its at 23. Now 2 new phone in 9.months is ridiculous. I need my money for meds not buying all these phones. I retired from sprint after 30 years and decided to try metro
I hv always had a samsung phone. Is there a problem with the batteries or what. Please just give me a working phone or my money back because they are both useless. I hate complaining but im sick and dont need tbis aggravation

I have had the WORST experience with the employees at the Moss Point, MS location.
First the employees gave me the run around and refused to honor the Metro PCS contract. After contacting The BBB, I was contacted by Maria, who was extremely nice and helpful. She honored the contract and offered a full refund.
I went to the store on Saturday, August 19, 2017, as Maria explained I needed to do to complete the refund.
The store manager, along with two other employees were rude, belligerent, disrespectful, arrogant, and the list continues. One female employee "Fist Punched" the door and told me that she was the worker and could talk to me any way she wanted to. She also told me that since I worked for a local hospital, it wouldn't "Look good when the police come and arrest you". She told me there was nothing they could do until Monday, and that I would have to come back then. I told her if I had to come back again, it was not going to be good. The male employee then started asking, "is that a threat" and went on to say, "people don't know what they doin' when they doin' stuff".
I have all of this on video. At some point the male employee also put his phone up and said he was recording. He went on to state that he needed to get a contract out so he could get paid for the video.
The manager, Jad, was present the entire time. At one point she went out the back door, and loudly stated, "yeh she in here video taping".
I had to call Maria twice maybe three times, due to the manager rudely and abruptly stating that she called her but couldn't reach her.
When another manager arrived to complete my transaction, Jad then, told the two employees to go outside. The male walked up behind me within inches, I took it as a means to intimidate and scare me, he shuffled some fliers that were on the desk, before being told, again by Jad to go outside. When the manager walked in the door, Jad was continuously "huffing" under her breathe.
This is no way to treat a customer. No one should feel threatened at a place of business.
I have NEVER been treated in this manner before and am appalled! Not only at the male and female employees, but even more so at the manager. She was dressed in leopard printed leggings and a t-shirt of some short. VERY Unprofessional.
I am concerned that they have my credit card information as well as my home and work addresses.
I am outraged and I want something done to rectify this experience.

I have photos of the female and male worker but not the manager.

Fedex made an error today delivering a refund check I have been waiting on for three weeks. After confirming with Fedex and being extremely frustrated because they completely delivered to the wrong address and wouldn't be able to have a status for another two hours, I went to the address myself to verify it was delivered and pick it up.

I was told by a store employee he remembered receiving and signing for the package, but the store manager would not be back for another week and TOOK THE PACKAGE WITH HIM! WHAAAATT! I'm unclear why a store manager would leave the workplace with a package that didn't belong to him and now he's gone for a week. Wouldn't you think to simply call Fedex and advise it doesn't belong to that address.

I'm completely horrified!

I purchased a phone at one of your locations 2419 2nd avenue 08/17/2017 at 6:57 pm upon leaving the store and now making a phone call the alleged new phone begins a buzzin sound in my ear extremely loud, I try after to send a text and keyboard is severly delayed its appearent its device is defective, I searched the model number online which turned out to be wrong for the device sold to me, I have not used the phone much and went to the store to request a refund however the story of the representative now changed, i was is the store for hours unsure of the purchase sales rep assured me i was entitled to a full refund within 7 days which was what made me move forward with the purchase, after going back to the store to explain that the device is defective, sales reps suddenly became extremely rude saying the have to charge a restocking fee which was not mentioned once in the 3 1/2hr conversation we had of them insisting the phone was legit only to discover the phone was a peice of refurbished junk i have been a metro pcs Customer for many years i feel i have been treated poorly as a long standing customer, I should in no was be charged 125 dollar for a fake phone that was defective fom the start i am furious and after spending 540$ i still have no phone abd am completely dissatisfied it has not even been 24hrs and restocking fees are being applied to a device that was defective from the start this is not what i paid for, i have been inconvenienced and my money has been stolen by your authorized metro pcs dealer 2419 2nd avenue ny ny 10035
[protected] I am highly dissatisfied and disappointed with lies told services provided by this store location, this store is selling defective equipment under metro pcs brand ruining your good standing and should be shut down, I have sought legal action and will be pursuing this in court!

I went to MetroPCS on 288 St & 137 Ave homestead Florida 33032 I was trying to open the door at 7:47pm & it was locked mind you they didn't close till 8pm I signed the girl & she gave a signal back saying they were closed, that is false advertisement even when I called earlier the girl stated they closed at 8pm I know I got there close to closing but I was working late I had no choice but that is wrong & employees need to wait till actual time to close those doors and I want those employees that worked today 8/16/17 closing to get in trouble so it won't happen again!

I have and still having problems with my phone and today I called customer service about it and the manager told me to go [censor] myself its not his problem would not give me his name and hung up the phone on me all I was asking was for a replacement phone I have never in my life have been treated that bad by customer service ever until now if I cant get a replacement phone I will take my business eslewhere thank you

I'm Brian Welch, today switched from T-Mobile after 13 years and moved to metro. The rep told me that I didn't need to do anything but switch SIM cards in my IPhone. I asked twice if she was sure and she stated nothing would change. As a result of her not knowing I lost all of my voice mails! These messages were legal evidence that is to be turned over as evidence. Her negligence in not obviously being trained properly is costing me in more ways than one. I've spent all day trying to get answers. I'm the customer and I should have been made aware of this beforehand. I'm very unhappy that nobody has answers.

I receive a replacement device due to mine just stopped charging correctly, when new device came in it was damaged, so I was instructed to just use the return label that came in package to send it back to address in the box on letter that came with phone.So I returned to shipping it through Ups, now, Now one not even ups know where phone is 2 months later.I never recieve new phone and know one will help me find it, or relpace my phone.UPS states that metro should have record of all labels they print even return label that was in box, but customer service tells me they donot even have a phone number to corpate office to check and see if it ever got recieved, althought it is problably sitting on someone dress.Please help me with this matter.sincerely Tammy Mcmillan...

My name is Haydeevette I was at one of your location at 210 Main street in ansonia ct. I ore ordered an Iphone since you did not carry it at the store I payed for half of the phone on 7/21/17 and would make the other half once the phone would arrive supposedly 4 days after the initial visit. Its 2 weeks later the store was closed every time I went. The locations phone number stopped working. I called corporate and they said I would have to go to a corporate store with my receipt all the way in Hartford that is the closest corporate store and its very far from where I live. I finally got a hold of someone at the location I mentioned today 8/8/2017 and reatail associate tells me because it is a new owner that now owns that location that nothing can be done. So I can't get my money back from them and they don't have the phone. Again I have been waiting 2weeks if not more and I have to spend more money to go another city that is no where near me. This is totally bad for business. How do you not call the customer and why do I have to go through such an inconvenience and headache and on top of that Im paying for a third line and I can't even be provided with the phone. This is a joke. How can you ever do your customers this way I have been with Metro for a really long and this is beyond me how business is being dealt. Something has to be done and I need a phone call right away [protected]

Dear sir: I am tired of being treated by customer service. They are very unprofessional and don't know anything about Metro phone service. I have drop calls daily. I had my phone reset more then once and everytime they trouble shoot my phone i loose data and my service gets worse then what it was. I do not the service since i had it. I call all the time and they see no records. Really! I would like credit that i deserve from your company. For poor customers service. And hurt and pain i go through every day. The better business will no more about this. I want them to receive my service with you all. Its crazy sir and I am tired of calling every day and evey month and nothing gets done. Are you going to help me or keep lying to me about how sorry we are please don't say that to me every again. Because it keeps happening over and over again. I have lost all my data because of your poor service of resetting my phone and reboost oh what ever. Thank you for nothing but I once again what are you going to do for me.

We have been with metro for years in October metro pcs customer care sent us two phones 8 months later our phones have been shutting on and off, my husbands phone has not worked in 5 days mine shuts on and off for pretty much all day so I can not even use it. Last month I paid $110 dollars for service I cannot use. We have to use our mobile data all of the time last month I used only 14.1 mb this month I paid $73.00. Customer care told me they were sending two phones again on July 29, 2017.
I called several times and different people
said they were sent out on Saturday today
On August 3rd I was told that they were lying to me. My father is in the hospital dying. Why am I paying money when I do not even have the ability to make calls on non working phones

I walked into the location at 3101 S. Western St. in Amarillo, Texas today at around 6:20 pm to pay my bill.

I'm not even going to waste much of my evening with the details...as I am a responsible, educated, kind and mild-mannered gal in my late 40s.

However, I am BEYOND disgusted at how the young gal treated me AND another customer who was there. It was so surreal, that instead of going off on her...I just walked out and went to another location.

I felt so bad for the gentleman she was rude to who was in line before I was. She was getting his new phones set up, and rudely said, "You can go sit down while I finish here".

As far as it went for ME...I had been in the adjacent line for about 20 minutes. A guy walks in and stands in line directly behind me...and she asks him if he was there to pay his bill. I politely responded with, "I've been standing here in line to do that as well".

She completely ignored me, and continued to verbally help him across the room! (While she was still fidgeting with the other guy's phones...the guy she told to sit down)

It's really too all difficult to explain here...but, I do plan to get her name tomorrow and make a complaint with a local Manager, if there's such a thing here?

This is definitely not my only complaint about MetroPCS at all...but that little girl needs the boot, for sure!

Holly Martin

Hi my name is Talia Henderson I just which to Metro pcf the respresentive at the store 8612 Pensacola blvd told me if me and my husband get the plan and buy two phones she would throw two phone cases in inwas excited I paid for my phones and plan. But as she didn't give me a receipt I had to ask for one so I look at the receipt the next day she charges me 30 a piece for each phone case I call the store and told them as they told me there's nothing they can do about it I ask for manager they said they was none there so I'm asking for cameras to be pulled because I'm going to the business bureau. The representive name was candelaria a. This was sat 07/29/2017 my phone number is [protected]

About 10 months ago I bought a Z Max Pro just after it came out service was good until the last couple of months and started getting dropped calls and people saying the couldn't hear me and has progressed to no service or emergency calls only. The last straw is now I cant receive any calls except from my daughter who shares my plan. I can make calls but not receive them and texting works. the guy at the phone store has tried to help and talked to them several times and nothing resolves it. and at both phone stores I have gone to they called and got the call and they said problem solved. Go home and I cant get calls. Its been reset 3 times. Just got a replacement phone and that didn't make a difference. I didn't know I would lose my contacts and photos when they put the sim card into the new phone. But that's a fight for another day. My husband has serious health issues and I have to have a phone with reliable service. doctors usually don't text so I have to be able to get calls. My daughter who shares my plan and my son who has his own metro pcs plan have never had any problems. Subscriber you have dialed is not in service is the message when you try to call my number. what I want is reliable service now! or I will have no choice but to go to another carrier

My friend put me on her plan well my home stopped working so i went to store to get another one and have my payment and info changes to my name and get my new phone traded in they tried to tell me that they couldn't do it so after they told me that it could do it so i want my phone traded for a new one that works and changed to my info on my bill there should be no reason y it cannot be changed to my info and put into my name and traded in for a new phone when i was told that they would so that doesn't me i expect this info and my phone to be changed asap or im taking this higher than ya'll

I went to the store and the associate was so rude, and look really frustrated she probably hate her job.
Hi, I said "I call the company and they told to come in person to this store to fix a problem with a international calling plan I have" and she told me to call the company because she can't help me with that because, my plan is Mexico and Canada, I said I never call Mexico or Canada, and she said " this stupid Mexican" I am not Mexican . I never been in Mexico. I asked for her name and she refused to give me her name.
I ask her to speak to the Manager (and even better) she told me she was the F... Manager.
THIS IS NOT THE SERVICE WE PAY FOR.

Hello.. My name is richard williams account# 05/03/1978 we I have been trying to contact the corporate office and all the other numbers that's listed online and there has been no connection at all.. My concerns are I went to pay my bill today and was notified that we was paying for someone else bill that was added to our line that we knew nothing of for 2yrs.. I thought maybe the bill just had gone up do I didn't think nothing if it but an new employee just notified me that I was paying a 3rd line but it was only supposed to be 2 my wife and i.. The other line was [protected] she cut the line off today but this is an fraud issue and need to be taken care of.. I called the main store here in gainesville and the associate was very rude and was no help at all his name was nimi id#p1203462 if he didn't give me an fake id#.. We have lost alot of money paying on a line we never used and didn't even have a phone for it.. I really would like to know when this phone line was used or ever used cause this is fraud! My number is [protected] I really need to speak to someone asap about this matter.. Please

I called metropcs in regards to my samsung galaxy note 2, I have had the displeasure of speaking to the car's & stupivor's in regards to dropped calls, intermittent internet service, 20 - 30 mins delays for text messages and incoming calls going straight to voicemail. I spoke to a total of 5 csr's and 1 stupivisor and not 1 was able to fix my problem. The only supervisor I spoke to acually asked me; what can I do? It seems like there is nothing else that can be done on our end. I don't think even I can help you, sir. I explained to the stupervisor that no one has done anything except read notes on there end and inform me of nothing! Her reply i'm sorry please return to a metropcs store maybe they might be able to help. I had to call 5 more time that we & after demanding credit for lack of service did a rep assist. I already have my boss looking into switching our company's service. When I sent a text to the other field engineers 70% (845) people had similar complaints. Metropcs csr's should never try tech/cell phone support. 15 unqualified people for 1 qualified person does not make a great support team.

I went to MetroPCS to switch to their lines for the $50 plan. The lady I had talked to I told me my phones were locked so I had to get one of their phones. Her knowing that the SIM card is locked on the phones still insisted on saying that. So I went ahead and got the $80 plan which I was forced to yet because my phone was locked after 11 days of having this terrible phone I did not like I finally called my phone is not locked all I had to do was get a SIM card and have the SIM card registered to my "phone". What I went back in to talk to them about it the same lady that I dealt with that first had a nasty attitude the whole time rolling her eyes being extremely rude telling me that it's not going to work and if it is working it's not going to work long. It's messed up but I was forced into a more expensive plan because the representative obviously doesn't know what she's doing.