Metro by T-Mobile
Reviews and Complaints

I have and still having problems with my phone and today I called customer service about it and the manager told me to go [censor] myself its not his problem would not give me his name and hung up the phone on me all I was asking was for a replacement phone I have never in my life have been treated that bad by customer service ever until now if I cant get a replacement phone I will take my business eslewhere thank you

I'm Brian Welch, today switched from T-Mobile after 13 years and moved to metro. The rep told me that I didn't need to do anything but switch SIM cards in my IPhone. I asked twice if she was sure and she stated nothing would change. As a result of her not knowing I lost all of my voice mails! These messages were legal evidence that is to be turned over as evidence. Her negligence in not obviously being trained properly is costing me in more ways than one. I've spent all day trying to get answers. I'm the customer and I should have been made aware of this beforehand. I'm very unhappy that nobody has answers.

I receive a replacement device due to mine just stopped charging correctly, when new device came in it was damaged, so I was instructed to just use the return label that came in package to send it back to address in the box on letter that came with phone.So I returned to shipping it through Ups, now, Now one not even ups know where phone is 2 months later.I never recieve new phone and know one will help me find it, or relpace my phone.UPS states that metro should have record of all labels they print even return label that was in box, but customer service tells me they donot even have a phone number to corpate office to check and see if it ever got recieved, althought it is problably sitting on someone dress.Please help me with this matter.sincerely Tammy Mcmillan...

My name is Haydeevette I was at one of your location at 210 Main street in ansonia ct. I ore ordered an Iphone since you did not carry it at the store I payed for half of the phone on 7/21/17 and would make the other half once the phone would arrive supposedly 4 days after the initial visit. Its 2 weeks later the store was closed every time I went. The locations phone number stopped working. I called corporate and they said I would have to go to a corporate store with my receipt all the way in Hartford that is the closest corporate store and its very far from where I live. I finally got a hold of someone at the location I mentioned today 8/8/2017 and reatail associate tells me because it is a new owner that now owns that location that nothing can be done. So I can't get my money back from them and they don't have the phone. Again I have been waiting 2weeks if not more and I have to spend more money to go another city that is no where near me. This is totally bad for business. How do you not call the customer and why do I have to go through such an inconvenience and headache and on top of that Im paying for a third line and I can't even be provided with the phone. This is a joke. How can you ever do your customers this way I have been with Metro for a really long and this is beyond me how business is being dealt. Something has to be done and I need a phone call right away [protected]

Dear sir: I am tired of being treated by customer service. They are very unprofessional and don't know anything about Metro phone service. I have drop calls daily. I had my phone reset more then once and everytime they trouble shoot my phone i loose data and my service gets worse then what it was. I do not the service since i had it. I call all the time and they see no records. Really! I would like credit that i deserve from your company. For poor customers service. And hurt and pain i go through every day. The better business will no more about this. I want them to receive my service with you all. Its crazy sir and I am tired of calling every day and evey month and nothing gets done. Are you going to help me or keep lying to me about how sorry we are please don't say that to me every again. Because it keeps happening over and over again. I have lost all my data because of your poor service of resetting my phone and reboost oh what ever. Thank you for nothing but I once again what are you going to do for me.

We have been with metro for years in October metro pcs customer care sent us two phones 8 months later our phones have been shutting on and off, my husbands phone has not worked in 5 days mine shuts on and off for pretty much all day so I can not even use it. Last month I paid $110 dollars for service I cannot use. We have to use our mobile data all of the time last month I used only 14.1 mb this month I paid $73.00. Customer care told me they were sending two phones again on July 29, 2017.
I called several times and different people
said they were sent out on Saturday today
On August 3rd I was told that they were lying to me. My father is in the hospital dying. Why am I paying money when I do not even have the ability to make calls on non working phones

I walked into the location at 3101 S. Western St. in Amarillo, Texas today at around 6:20 pm to pay my bill.

I'm not even going to waste much of my evening with the details...as I am a responsible, educated, kind and mild-mannered gal in my late 40s.

However, I am BEYOND disgusted at how the young gal treated me AND another customer who was there. It was so surreal, that instead of going off on her...I just walked out and went to another location.

I felt so bad for the gentleman she was rude to who was in line before I was. She was getting his new phones set up, and rudely said, "You can go sit down while I finish here".

As far as it went for ME...I had been in the adjacent line for about 20 minutes. A guy walks in and stands in line directly behind me...and she asks him if he was there to pay his bill. I politely responded with, "I've been standing here in line to do that as well".

She completely ignored me, and continued to verbally help him across the room! (While she was still fidgeting with the other guy's phones...the guy she told to sit down)

It's really too all difficult to explain here...but, I do plan to get her name tomorrow and make a complaint with a local Manager, if there's such a thing here?

This is definitely not my only complaint about MetroPCS at all...but that little girl needs the boot, for sure!

Holly Martin

Hi my name is Talia Henderson I just which to Metro pcf the respresentive at the store 8612 Pensacola blvd told me if me and my husband get the plan and buy two phones she would throw two phone cases in inwas excited I paid for my phones and plan. But as she didn't give me a receipt I had to ask for one so I look at the receipt the next day she charges me 30 a piece for each phone case I call the store and told them as they told me there's nothing they can do about it I ask for manager they said they was none there so I'm asking for cameras to be pulled because I'm going to the business bureau. The representive name was candelaria a. This was sat 07/29/2017 my phone number is [protected]

About 10 months ago I bought a Z Max Pro just after it came out service was good until the last couple of months and started getting dropped calls and people saying the couldn't hear me and has progressed to no service or emergency calls only. The last straw is now I cant receive any calls except from my daughter who shares my plan. I can make calls but not receive them and texting works. the guy at the phone store has tried to help and talked to them several times and nothing resolves it. and at both phone stores I have gone to they called and got the call and they said problem solved. Go home and I cant get calls. Its been reset 3 times. Just got a replacement phone and that didn't make a difference. I didn't know I would lose my contacts and photos when they put the sim card into the new phone. But that's a fight for another day. My husband has serious health issues and I have to have a phone with reliable service. doctors usually don't text so I have to be able to get calls. My daughter who shares my plan and my son who has his own metro pcs plan have never had any problems. Subscriber you have dialed is not in service is the message when you try to call my number. what I want is reliable service now! or I will have no choice but to go to another carrier

My friend put me on her plan well my home stopped working so i went to store to get another one and have my payment and info changes to my name and get my new phone traded in they tried to tell me that they couldn't do it so after they told me that it could do it so i want my phone traded for a new one that works and changed to my info on my bill there should be no reason y it cannot be changed to my info and put into my name and traded in for a new phone when i was told that they would so that doesn't me i expect this info and my phone to be changed asap or im taking this higher than ya'll

I went to the store and the associate was so rude, and look really frustrated she probably hate her job.
Hi, I said "I call the company and they told to come in person to this store to fix a problem with a international calling plan I have" and she told me to call the company because she can't help me with that because, my plan is Mexico and Canada, I said I never call Mexico or Canada, and she said " this stupid Mexican" I am not Mexican . I never been in Mexico. I asked for her name and she refused to give me her name.
I ask her to speak to the Manager (and even better) she told me she was the F... Manager.
THIS IS NOT THE SERVICE WE PAY FOR.

Hello.. My name is richard williams account# 05/03/1978 we I have been trying to contact the corporate office and all the other numbers that's listed online and there has been no connection at all.. My concerns are I went to pay my bill today and was notified that we was paying for someone else bill that was added to our line that we knew nothing of for 2yrs.. I thought maybe the bill just had gone up do I didn't think nothing if it but an new employee just notified me that I was paying a 3rd line but it was only supposed to be 2 my wife and i.. The other line was [protected] she cut the line off today but this is an fraud issue and need to be taken care of.. I called the main store here in gainesville and the associate was very rude and was no help at all his name was nimi id#p1203462 if he didn't give me an fake id#.. We have lost alot of money paying on a line we never used and didn't even have a phone for it.. I really would like to know when this phone line was used or ever used cause this is fraud! My number is [protected] I really need to speak to someone asap about this matter.. Please

I called metropcs in regards to my samsung galaxy note 2, I have had the displeasure of speaking to the car's & stupivor's in regards to dropped calls, intermittent internet service, 20 - 30 mins delays for text messages and incoming calls going straight to voicemail. I spoke to a total of 5 csr's and 1 stupivisor and not 1 was able to fix my problem. The only supervisor I spoke to acually asked me; what can I do? It seems like there is nothing else that can be done on our end. I don't think even I can help you, sir. I explained to the stupervisor that no one has done anything except read notes on there end and inform me of nothing! Her reply i'm sorry please return to a metropcs store maybe they might be able to help. I had to call 5 more time that we & after demanding credit for lack of service did a rep assist. I already have my boss looking into switching our company's service. When I sent a text to the other field engineers 70% (845) people had similar complaints. Metropcs csr's should never try tech/cell phone support. 15 unqualified people for 1 qualified person does not make a great support team.

I went to MetroPCS to switch to their lines for the $50 plan. The lady I had talked to I told me my phones were locked so I had to get one of their phones. Her knowing that the SIM card is locked on the phones still insisted on saying that. So I went ahead and got the $80 plan which I was forced to yet because my phone was locked after 11 days of having this terrible phone I did not like I finally called my phone is not locked all I had to do was get a SIM card and have the SIM card registered to my "phone". What I went back in to talk to them about it the same lady that I dealt with that first had a nasty attitude the whole time rolling her eyes being extremely rude telling me that it's not going to work and if it is working it's not going to work long. It's messed up but I was forced into a more expensive plan because the representative obviously doesn't know what she's doing.

I came in the store about 4pm on Sunday 07/09/17 this store is located on 14728 Mack Avenue Detroit, MI the Employee was Named Davon He was working along. I told him I needed to pay my bill the first time I said it he did not say anything to me I say it again. He finally takes the money then he throws the money at me to the ground saying Iam sick of the this [censor] and he said shut the [censor] up. Came from behind the counter and got in my face and said I haven't went in on u yet. Then he said [censor] u get out of my store. I yelled back [censor] u cause I was upset for him treating me so crudely. So is this how Metro Pcs allow a male employee to act toward a woman holding a baby in her arms. This man had alot of anger issues that is deeply rooted he has no respect for women and very unprofessional behavior. The owner of this store should look this up on the video, account#6944 invoice#23989.

I walk in the store so I wait for about ten mins just to see if anyone would say sir be with you in a min after ten mins of waiting she saids be with you in a few mins well a few mins turned into 15 more mins so I waste a total of 25mins for nothing didn't make payment or purchase any head phones sergio is the manager I know they dont want I viral complaint about a metropcs store so I ended up just walking out terrible. 3918 w rosecrans ave hawthorne ca 90250

This mexican represenative at the store on apache trail and signal butte was so rude to me. I was making a complaint about how for some reason I can't get the automated system to accept my credit card and he was a total [censor] and said * if you dont like it switch services * * well you must need it because yourr paying for it!* [censor] him for saying this. I have a very extreme heart condition and have to have a cell phone... There is no reason why I should have to leave my home to name a payment to this company... This place has never allowed me to talk to a service rep or allowed me to make a payment on my phone. I am disgusted.

Today June 30, 2017 I went into the Metropcs at 1266 River St.HydePark, MA.02136 ph#[protected] at around 5:30pm I was rudely greeted by a lady who seemed visibly frustrated? All I wanted was a 3 month print out of my account - the lady reluctantly gave her name as Mardi or Marti? Mardi was extremely unprofessional and there was no talking to her
because I couldnt get a word in. Mardi stated that Metropcs in her location has never been able to print anyones balance overview even though I told her that I got it at this hydepark location just a few months ago. She proceeded to argue mainly because she didnt know how to perform this particular task. After I persisted she yelled that she will try and text someone about how to do it. There must have been something else going on with her because she kept mumbling, and talking under her breathe. She was even rude to her co worker. I should not have been verbally attacked today just because your so called manager didnt know how to complete a simple task! I will go out of my area to the Dedham or WestRoxbury Metropcs and avoid her harrassment!

Complaint against metro pcs – refusal to give refund on new phone purchase
Metropcs store located at 516 86th street, brooklyn, ny 11209
On saturday evening june 24, 2017, I lost my lg android phone purchased from and using service provided by metropcs. The local store is the one listed above. On sunday morning june 25, I went to the store to report this, and wanted to obtain another phone. I had insurance, but the store owner/manager named “eddie” said that there was no need to process an insurance claim since I would be purchasing a new phone. The identical phone as the one I lost was no longer made.
After discussing my options, I decided to purchase an iphone 6 at a cost of $317. Eddie processed an application for a payment plan, and I was told that I would have to pay $79 that day and that the balance would be paid by three installments of $79 each paid by automatic withdrawal from my chase visa account. The new phone was activated using my same number [protected].
On the evening of monday june 26, my android phone was found. On tuesday morning june 27, I returned to the store to obtain a refund on the iphone. Eddie said that the store policy was not to give refunds on upgrades! He added that this was the policy set by him alone as store manager, and that the company known as metropcs had no authority to contradict or change that policy. I told him that I had never been told that it was an upgrade, and I reminded him and the female employee in the store that day (Who had also been there on sunday) that he had said there was no insurance claim since I had purchased a new phone. I also said that this “store policy” did not appear on a sign in the store or on the receipt.
I left the store and called customer service. I spoke to a representative and her supervisor named ever. They both refused to give me a refund, and both of them reiterated what eddie had said about his exclusive right to set store policy and that metropcs had no authority to contradict it. Ever offered me a credit of $20 for my inconvenience. I rejected the offer. I then called eddie and gave him one more opportunity give me a refund. Once again, he refused.
Eddie's unpublished policy and metropcs' position that it will not override the policy of an individual metropcs store owner are unacceptable. Before I contact nyc, tv stations which handle consumer complaints of fraud and all applicable agencies of the city and state of new york, I am giving the company an opportunity to refund my purchase. This offer will expire one week from this date.

Metro pcs customer service is the worst! Watch when you make payments with their app on your mobile! I made a payment but they say I didnt. Funny how they can see the date and time when I have my bank american express on three way with them. Spend 42 mins on three way and they still say no payment was made but they see card info and time in their system. So better watch out they will try to cheat you. Yes glad I had american express they watching you! Sorry company! Very unhappy soon to be lost customer as soon as I get to a new phone company in the morning