Metro by T-Mobile
Reviews and Complaints

Since the day I got my first phone I was able to use it maybe a couple of times I say 5 I have purchased 4 phones and am not able to use Any of them! Someone is using a phone generating app to take over my metro pcs account, that I was told NO ONE WOULD EVER BE ABKE TO ACCESS MY INFO, NOT TRUE THEY TOOK ALL PHONE LINES OVER. I WENT TO METRO AND REPORTED THIS, THEY SAID I COULD PURCHASE A NEW SIM CARD FOR $15 SO I DID AND TBEU SAID CALL THE 800 TO CHANGE MY NUMBERS THAT WOULD STOP THIS AND THE NUMBER CHANGE WOULD BE FREE BULL CRAP THE MINITE I GOT MY NEW SIM CARD IT SAID NO SIM CARD IN MY PHONE I NEEDED TO INSERT ONE AND THEY CHARGED ME 15 TO CHANGE MY NUMBERS TO PRIVATE NIMBERS WHEN I CALLED THE 800 NUMBER AND I AM STILL NOT ABLE TO USE MY DAMN PHONES AND I HAVE 4 WITH A BILL OF $112 I HABE TO PAY FOR SERVICE I HAVE NOT BEEN ABLE TO ISE AND THEY REFUSE TO TAKE THE PGONES BACK. SOMEONE BETTER DO SOMETHING.

I went to this store on 8/21 to pay my bill with cash.well today I got a got a message that the payment was reversed because I supposedly used a credit card and it had insufficient funds. I went into the store today and the lady working there acted like she didn't know what or how it happened. It was kinda funny how all of sudden it got fixed. When I started taking pics and asking questions

I started with Metro PCS by calling the SW Morrison Ave. store in downtown Portland, OR. I was told I have a $200 limit on a new phone and was told about two new phones. I was told a price to get this all started up. I researched the two different phones and decided on one. Went to the store the next day to purchase the phone and plan. The store wasn't very presentable, but that was the least of issues with what was going to happen. The phone I picked ended up being twice as much as quoted because several factors that were not explained to me. I picked a different phone that was satisfactory. I asked the sales person if all my info from the old phone would transfer to the new one, especially the contacts and calender appointments. The answer was yes. I was told about the free one month insurance and after the first month it would be a certain amount if I choose to keep it. The transaction was completed and the sales person asked if i would give her an excellent review when asked. Later that day I discovered nothing was transferred from the old phone to the new one. Many contacts were lost and much of my time was spent putting together my schedule and appointments back into the calender. Also later that same day I received a bill that would be due in a month for an amount that was incorrect to what I was told at the store. I called customer service and basically went through the worst service imaginable with someone who could barely speak English. Not much was accomplished with that other than more added frustration. Later the next day I discovered I had no voice mail set up on my new, that was another thing not transferred from the old phone nor was I told to set it up on the new one by the sales person. I also discovered scratches on the screen but I'm not 100% I didn't cause those. I called the store to inquire if there as something they could do since I had just bought the phone. The answer was No. I explained to the sales person on the phone at the SW Morrison store the several issues I've been experiencing within 24 hours of buying the phone and he said sorry. I explained I wasn't happy with the service and most likely would not suggest that store or Metro PCS to anyone. He hung up on me.
Incorrect quotes
Info not transferred, lost contacts, pics, ect.
Rude service
Not explained anything about new phone, voice mail set up, ECT
Horrible call in customer service
Now stuck with a scratched phone from a company I wish I never would have chose to do business with.

Please avoid MetroPCs as you would avoid a plague. The support staff sucks big time. They ask the same stupid questions over and over again. One week of follow up on a ticket no. has given no solution to a problem created by their equally stupid employee who mis-typed my name in the system even though it was written in BLOCK and given to her. So much illiteracy and incompetence! You cannot even get a supervisor online to speak to. The support staff puts you on endless hold loop if you demand to speak to their supervisor. It appears that the call center (support) is somewhere in the Philippines run by incompetent bunch of pseudo-american accented monkeys.

STAY AWAY FROM MetroPCs and save yourself a lot of grief.

I have been told several different things from several different agents . Long story short avoid this phone service provider at all cost . Metro pcs is the absolute worst ! They just lost a 2 year customer ! They lie about your bill and then shut your service off and you can't speak to an agent unless you pay whatever it is that they are requesting at the time .

Metro PCS at Olympic Dr. Clearlake CA
The Worst Customer Service Ever!
The Manager is so RUDE! she leads like this ?
"Mistery Shopper" need it at this location is horrible bussiness.
No smile or nice people here at this location she cut you off and talk over customers with no respect it all.
I was surprise the owner is so busy can't smell the marihuana the employee smoke at the back of the store.

This company often sell products with expired dates. This isn't the first time i bought Nestle icecream there, that i have to throw away the following dat, which is a waste of my time and my money, which i think is unfair for customers who can barely afford to put food on tables and for those companies to go on scamming consumers this way. Is the fault on Nestle, cause the brand is selling icecream with water and mud in them ? Cause a this this point, i am fed up with this type of scam. I want a redund and compensation or i will do everything for this video to go viral.

I have had service through Metro PCS for almost a year. For the last 2 months I have been unable to pay my bill online and have to drive 15 miles to the closest Metro PCS location to pay. There is nothing wrong with my card. Somehow this is an error on their end. Today I tried to switch providers and because I just spent more money with metro pcs and upgraded my daughter's phone they refuse to unlock the phone for 180 days. This was not explained to me during purchasing. I cannot believe the customer service with this company! They CLAIM that they is no way for them to override the lock. I am a Manager myself and in every company I have ever worked for there is a way to override anything. I have never been so enraged and disappointed in a service in my life! So basically their "no contract " plan is a trick to force you to have service through them for 180 days or purchase a new phone. So for 180 days they can screw you however they want. Most everyone I know that has gone through Metro has done so because they cannot afford much else... way to take advantage of the little guy! Just another corporate conglomerate stepping on the poor people that support their business!

To start with in July my boyfriend was sold a phone for 92 dollars in a Phoenix location shortly after moving all the way to the east valley He began to experience problems with his phone I which point he took it into a storefront the customer service gentleman explain that the phone was actually a promotional phone and he should never have been sold it for money my fiancé explain that we had moved more than 50 miles away so going back to the store for a refund would be almost impossible with no vehicle no service or support was rendered at this time we kept the free phone that was sold to us incorrectly. He began to experience problems with his phone I which point he took it into a storefront the customer service gentleman explain that the phone was actually a promotional phone and he should never have been sold it for money my fiancé explain that we had moved more than 50 miles away so going back to the store for a refund would be almost impossible with no vehicle no service or support was rendered at this time we kept the free phone that was sold to us incorrectly The issue I am having today is actually making a payment! Yes. I have an issue giving your crap company my $$$ because once again one of your store clerks miss entered numbers into the system hence leaving his password to not match! This has happened before. One time they misspelled his name in the system making it impossible to make a payment then! Today Metro has lost a customer and is gaining bad reviews everywhere. I have never heard of a company not wanting to take $$$ from a person trying to actually pay a bill. We will be switch to Boost Mobile. Thanks but no thanks.

I purchase 2 cellphones from metro pcs .The phone were 179dollars and one of the phone was suppose to be 90 dollars because we are costumers from that company for years.The sales person over charge us over 300 dollars.we went back to the store and the salesperson did not want the phones back or make a deal with us.What can we do?We are stuck with two phones that we have no use .I place complaints but with no luck.

I went into the MetroPcs store located at 3101 Freedom Dr. Charlotte, NC 28208 on 7/31/18 at 5:30pm to purchase a new phone/upgrade. They sold me the LG Aristo 2 for 60.00. They connected it for me and I left the store. I received a call and could not hear the person on the other end and assumed I had the call volume turned down and because I was driving I could not check until I got home. I made it home and realized I could not hear anyone unless I turned on the speaker button. I then contacted customer service and they tried to troubleshoot it and it still did not work. I went back to the store around 6:40pm and they advised they would have to put in a ticket and I would have to wait a week for a new phone. I was furious because I just bought the phone an hour before and because of "policy" I have to wait a week? They sold me the defective phone and was not the fault of the customer. I need this resolved as soon as possible or please return my $60.00 that I wasted on a defective phone.

So I call today i called about getting getting 4 free phones today the lady in cookeville tn told be it would be 198.00 so we drive 30 mins to get phones and the lady was very rud to us and told us it would be 320 dollars I dont see how that is right our really good friends only paid 168.00 for four phones just feel like that don't won't our business at i mean our total wireless phones go out tomorrow so I guess we will have to go and get a phone card since you guys don't won't our business and i don't see how you guys can run a fluse thing about the phones it would be nice if you someone can call me [protected]

On Friday July 27th my bill was due and called in and the automated system advised me to call back once the account was off. I did not know there was a difference between moving my bill date and and extension. I called back as I was advised from the automated system. I was told by a rep that I would have to pay in order to move my date which did not make sense to me. If I had the money to pay I wouldn't need a extension on my bill. So I asked to speak to supervisor and was give Rox employee id number 908. She would not accommodate me and I even asked her was she arguing with me. I was not trying to give any trouble. I had this phone number for two years and only had my bill extended one time. I did not know the procedures but do think that more assistance could've been offered besides the two days with no data. Please contact me in regards to this matter [protected].

On july 24 at exactly 11:50am in fayetteville nc i ported my phone over to metro pcs. At 11:55:48 my card was entered approved and then the store told me it wasnt ok. Now tgey claim it was a rrfund in place. At 11:57 my card was then swipped again and it decline and cancel which was correct considering the 1st intial payment came out already and i show the manager and 2 workers ok. 2 1/2 hours still no one on there merchant side helped with a answer authorization number for my bank nothong they claim 24hours. Here we are 72 hours later and still my 97.67 has not been giving back i have pictures of all receipt and bank account showing exactly what im explaining. Im livid i just moved and this not only has messed up my account but also put me in a bind. So below ive attached all recepits and cash recepit which now doesnt reflects my right amount (problem) my bank posted n date when cleared no refund so whats the problem its 7/26/2018 almost 72 hours later

My name is Denine Carn, [protected] I f have with the company for years. I recently asked for an extension for 48 hrs of services, in the pass June 23, I did a extension now the company telling me on the 24th the changes were made to no longer have internet with extension. This company is full of it and how are you allowed to make changes and don't inform consumer. this company doesn't value their consumer and just about the money. I never went through this with any other services. I no longer interested in my services, I'm going to a service where they care for the consumer and value. I hate this company and ill tell the world, I hate this fishy company.

I have gone into this location 4 times in the last 2months and have had poor customer service by the store manager Nester. He is beyond rude, walks away from you to talk to other employees, make personal calls and is not friendly. I went in to up grade my phone and he added a 2nd line and the wireless and than didn't even set up the phone app. Making it not work longer than a day and still having to pay for it.

Purchased a phone because I was told I needed to purchase a phone which I found out later that afternoon I only needed a memory card and now the store will not take phone back and return my money I have been trying to resolve this for last two days can someone contact me and let me know what I can do I would like to stay with metro but if this can not get resolved I would rather give my money to another provider

My husband and I went into metro pcs store on delaware ave Albany NY 12209. The store owner was trying to help us replace a sim card. It did not work cause phone is broken. Then I proceeded to ask her & remember coming into her store 3 months priorbtelling me as we are metro pcs customer we can get an upgrade service. Now 3 months later she then was trying say we dont get a discount in fact she says we have to pay full/higher price. I admenantly (sp) was telling her that does not sound right. After going back and forth and her being rude we decided to leave. When we got home I called Metro pcs Customer service and they did say what I thought was true that we do get an upgrade discount. I called to the store and I was telling her what I was told by your company. She hung up on me! I then decided to make a formal complaint. She was trying to con us and lie. I'm sure we are not the first. Been a metro pcs customer for over 5 years with the same phone number and for 2 gigs per line I am this close having us go else where. We been loyal customers and I feel we sld be able to get the proper discount towards new phones. The reason behind this email I want your company to see who you have working in one of your stores not only was decietful but rude as well.

Thank you for taking the time to read my email.

Denise Rao

The customer service really sucks they don't care about their customers they act like they are confused when you ask them a question this has to be one of them more horrible companies I have been with and this is my third time going back with this company and nothing has changed the customer service still sucks they try to solve a problem that you don't have with your phone

I have purchased three phones and every time I have to get more than one spn phone that freeze up and the speakers stop working the phones are garbage as well as your service. You're return policy on upgraded phones is not acceptable I purchased a phone July 13, 2018 and it began to mess up July 15, 2018 nice offer to order another one but I want my money and a new service.
-Bri'Asia Newton