Metro by T-Mobile review: Metro pcs

I went in to the store front because my phone had broken. I already had another line that I wasnt using for months and hadn't had time to cancel it. So, when I went in I was told I had to buy a new phone and she offered me a free tablet. Not telling me that it was going to cost me 50.00 a month or so. I was excited, but I was told to call the customer service line to cancel the numbers. So, I did, I called the customer service and the man told me that I had to wait until the next month to cancel the lines, because for some reason my monthly fee went from 39 after almost 10 years to over 100 dollars. So, today that's what i did I called and now the man stated I had to speak with his supervisor, who got on the phone and stated that she could only do it for a 50 dollar fee? What, why would i pay more for the fee then i pay for the service? Made no since. She decided to argue with me then put me on hold which I am now for over an hour and she keeps picking up the line not saying anything. And this is the supervisor. You guys have really fallen off. This is how you do customers after 10 years? Now I am here waiting on hold cause your supervisor refuses to do their job and is playing childish games. Honor your words, and stop trying to get extra money out of long standing customers.