Metro by T-Mobile review: Phone service

Store: 2704 N Pine Hills Rd. Orlando Fl 32808.

Feb 7th, I went in to pay my phone bill when the cash payment system was down. I asked the guy a few questions and 1 question in particular was could I transfer to another phone and asked the fee amount.. He, stated " there was no change since I already had a number". I go put cash on a card and happily asked him 3 more, times are you sure that it's going to be ZERO/ free to transfer, I call my daughter and all to let her know of the good news. Fast forward to Feb 14th my daughter tried to call and lets me know my phone is off. I go into my old phone MetroPcs account to check to see the problem. It tells me my bill is still due. i do an extension...which tomorrow it will expire. i call 611 and chat at length to no avail about my issue. France the Bot did not once understand or sympathize with me about my plight. I then call the Authorized Dealer who listened and then put the phone down to let me chat by myself, and of course they hang up...I call again and I say are you going to hang up again and they say watch this...and hangs up again. I am frustrated and feel not understood at Meto Pcs workers treating me this way. I am going to report this matter to BBB. I will not have phone service after tomorrow as I am not working and spent my last on Fraudulent information being given. I went in to pay my bill..now o will not have service because they put he money on phone transfer...but let me walk out without saying...Hey you still have a bill to pay. So unfair