uSell.com
Reviews and Complaints

Order # [protected]. I have sent my phone in with the promise to be paid for it. It has been over a month and still no check from them. I should have read the reviews first because this company is the biggest rip off ever. I think this company should definitely be investigated. I want an explanation as to why I have no check yet. Usell will not help me after trying everything possible to get an answer to this situation. Please help me get the money I'm owed. I have no problem going further on to get this resolved as in contacting the Better Business Bureaus.

On 9/21 usell.com offered me $140 for my iphone 7 128g. They sent me a prepaid envelope to send them the phone and upon inspection would issue payment via paypal. I sent the phone and received confirmation of delivery to an individual on 9/26 and have not heard back since. I have left several messages and emailed customer support, but no one has gotten back to me. At this point I am concerned they have stolen my phone.

USell no communication, no money. I woild like my phone back. Got an estimate to sell my iPhone 6. Sent it in, and USell acknowledged receiving phone.
6 weeks and multiple emails later, no reply as to status of my phone sale, no $$, no communication from USell at all. Avoid this company like the plague! These guys are crooks, and not to be trusted.

I sold uSell.com my brand new Samsung Galaxy S10e. They received the phone on September 13th, 2019. I only new that because I tracked it. They never let me know they received it. I have sent numerous emails and called many times and no one has contacted me. This extra money was supposed to help out my family. I am devastated right now. I need something done about this.

Terrible company have placed several calls for help regarding an order. Ive also emailed them and nothing. This was well over a month ago that I sent In 2 devices and followed their instructions to the T, I know they received them because I tracked my order. I politely asked through email to please contact me once that didn't work I tried calling..

I mailed my phone to Usell.com I tracked the delivery and saw that it was received on August 14th 2019. They finally updated my status saying that it was received on the 19th, and they were inspecting it. I have sent dozens of emails and tried to call the phone number they have associated with Usell.com I am still waiting on a response. They have my S10 galaxy phone and promised to pay $370. I want my check or my phone ASAP!

I mailed in a phone that was in great condition and had always been kept in a case. I received a revised offer because it was so damaged... I agreed because I didn't want to mess with getting it back and sending it somewhere else. I was told 2/26 at 7:17 am that I would be issued payment via paypal in 2 days when the buyer issued it. Never got anything. I have sent several emails to the direct buyer (gsm wireless) as well as usell with zero response. I sent a message on facebook and submitted two contact forms on their website but can't get anyone to answer me.

I recently dealt with usell trading in my samsung galaxy s4. This phone was in the best of shape, no scratches or cracks due to being kept in an otter box. Should have known, due to the reviews I am reading. As soon as it arrived they e-mailed to tell me it had a crack on the screen and they would be happy to re-cycle it or send phone back. I am asking for the phone back, but that too is a joke, they can scratch it and send it back. There is no way the screen was cracked. I believe this to be one huge scam. Once they get the phone they can say and do anything to it, not to pay. This is not about the money the phone was only worth $30.00. Scams like this should be shut down, especially when there are so many with the same issue

This is the text I have just sent to the new york state department of consumer affairs. Next stop is the office of the new york state attorney general. Since usell will not lift a finger to contact their buyer, cellgiant in pennsylvania on my behalf, I decided to let the system go after them. Next stop will be a blitz campaign on social media.

I sold my iphone 6 online to usell on november 13 and received a return packet to ship the phone to their buyer, cellgiant in orrstown, pennsylvania. It took two days for cellgiant to pick up the phone at the lamberville, nj post office, and to date (it is now 8 days since they picked-up the phone at the post office), I have heard nothing from them. I have sent three e-mails to imani at usell who keeps sending me the same stock e-mail response... Keep your eyes on your e-mails, etc. They refuse to contact their buyer to expedite this and this is getting very frustrating. They promised me $140.00 for the phone but I have a feeling that I will never see it as I have not heard a thing in over a week. Other cell phone buying companies like gazelle do not do this to their customers.
My next stop is the ny state attorney generals office as I need to bring this to everyone's attention and we can stop usell and cellgiant from doing this to any more new york consumers.

I was looking for a quote for my samsung galaxy s6+ edge that I rerplaced with a new phone. The condition generally dictates the amount that you can receive for your phone. Mine was in perfect condition with out a scratch on the screen or the case. I was quoted an amount of $187. I received the package to send in my phone for evaluation, and awaited either an estimate of what they were willing to give or a check for the agreed amount. I reciently received a check for a fraction of the amount...$25.90, in which I contacted usell with a request to return my phone. They stated that they tried to contact me that I never received in my inbox. They have since sold my phone with out my permission and has given me no satisfaction or alternative. I would either like my phone returned or offered a reasonable amout for my property, thank you

Dishonest about pricing, once they got the phone paid only fraction of their offer. I was expecting maybe a small price chance, but they offered 3 times less than what they quoted me online which was already 25 % cheaper than ebay going rate for my phone. They will keep your phone hostage according to many other people and if you ask for it back they'll send either another broken phone. I wish I read their reviews before I sent my phone

I sent usell a perfect, flawless, gold iphone 6s. They received it november 16 and immediately inspected it and posted that it was, indeed, a perfect flawless iphone 6s. They advised I would receive my paypal payment within 3-5 business days from date of receipt. Since they inspected it immediately and advised it was perfect, I really expected them to keep their promise and pay immediately - - 3 days would have been expected, but no, apparently they want to hold out to that 5th day. So be it, I thought, I just won't recommend them to anybody. Today is day 6 and no paypal received. Also, and just as important, they do not return emails (though they guarantee 24 hour turnaround), they do not reply to facebook messages and do not advertise a phone number. If you search diligently, you can find an 888 number, which is immediately answered by a machine and no option to speak to a human is given. I love the fact that I work in the legal field. This will be fun if they don't get their payment to me immediately!

Larry johnson october 25th. 2015 @ 9:37 a.m. I filed a complaint with the united states postal service, bbb and consumer affairs! your company quotes a dollar value for the items being sent in for the quoted price! then when you receive their item you reduce the quoted price due to one thing or another and or offer to send the item back a no cost to customer! I googled usell fraud / scam and you will understand why I filled with the bbb, usps and consumer affairs! I will tell everyone that I referred to your company earlier that your company is a fraud / scam! you have quoted hundreds if not thousand of customers for various cell phones and then sent them extremely lower amounts than what you quoted! this is fraud and everyone that is on the fraud / scam website received a lower amount than what you quoted! I hope that your company is shut down! p.s. my big mistake! from now on I will review / research every company before I do business with them over the internet! you are crooks! sue me for bad mouthing your company on the net! I do not care! because if it evers goes to court / trial my defence will be the fraud / scam websites about how customers of your company got screwed! p.s. s. I received my check for $104. 80 10/24/2015 and I immediately went to my bank and cashed it! larry lee johnson key west florida

This is the 3rd time I have used this company and the first time I have had a problem, but I will never use them again. I sent in 2 phones in their mailers. Both phone were undamaged and in working order. I could have gotten more money on ebay but I did not have the time to list them. The first phone went through ok. The second phone they offered me 30.10 which was low, but when I only got 5.70 in my pay pal I was mad. This is the response I got from their customer service: thanks for contacting us. I see here that you placed an order to sell an apple iphone 4 16gb to us on september 2nd. I'm very sorry to hear about the issues you're having with your order. I can certainly understand why you would be upset about the revised offer of $5.70 you received for your item. Our inspection team noted that the lcd of your device was bad and that the device had a cracked touchscreen. Two email notifications were sent to you on sep 18th and 21st about this revised offer due to the condition discrepancy described above, to give you the opportunity to accept it and be paid, or decline it and have the device returned to you for free. I checked the email logs and I see that comcast blocked the emails as spam. I have attached a copy of the records to this message. We are aware that comcast has had issues receiving messages in the past, however our [terms of service] (http://www.usell.com/terms-of-service.htm), section 7 state that "it is your duty to keep your e-mail address accurate, valid and up to date and to ensure that e-mails usell sends you are not filtered or stopped by spam filters or other types of e-mail blocking functionalities." i'm very sorry that comcast blocked these notifications from you, unfortunately due to no response being given to this offer within 7 days, payment for the lower amount was issued out to you via paypal on sep 26th. We deeply apologize for the disappointment and frustration you have experienced. If you have any other questions or concerns, please let me know. Best, imani customer care representative I the screen was cracked, it happened during the mailing process in their mailer! The phone was in perfect shape when I sent it! I cannot reach a person by phone, they won't send me my phone back, and I don't know what recourse I have left! Any suggestions? [protected]@comcast.net

This was a horrific experience, I was given a quote of about 100$ for my iphone I thought why not and decided to ship it to them, after almost 2 weeks I got the mailing packet finally and shipped it to them, no email no calls nothing for 2 weeks again, when I contact them myself they told me we sent u a check for 9$, I said what is 9$ I was quoted 100 and got the most vague excuse about the market going up and down and my phone has a scratch here or there basically saying total bs, I demanded my phone back and they said no read the terms and conditions which is longer then the declaration of independence right... People need to be aware of this scam and avoid usell unless you want to send them your valuable phone for free.

I sent my galaxy s3 to usell in good condition and in perfect working order. It was returned to me completely worthless after my not accepting their second, much lower offer.

When I sent my phone to usell, they valued it at $57.27. When I disagreed with their later assessment of my phone and did not accept their lower offer they said they would send my phone back.

When I received the returned phone it was not functioning at all. It will not turn on and it will not even boot to recovery mode. It is, as they say, bricked.

I have contacted usell several times about this and all have been ignored.

At the end of this transaction, I have neither my $57.27 nor a working phone due to the negligence and lack of response of usell.

After three seeks and an unbelievable amount of air blown up my behind, a bate and switch attempt, and questionable delay of payment reasons, I finally got paid. I think that is because I filed a complaint with the bbb and in so doing I found their office phone number. Something they apparently don't advertise.

To their credit, it was three days after that phone call that the issue was resolved. My phone model was questioned but they decided to refund the full agreed upon contracted amount for my phone. I think if I had let it go and not provided indisputable proof that the phone type was incorrect on their part I would have been shorted. This is seemingly a practice they are doing, as well as holding funds a bit longer for a few shekels of interest.

Use them, but be on them like white on rice. The bbb will provide you with a phone number if you have to file a complaint.

Scam. They offered me $48 for my iphone 4s so I sent it to them in good faith. They receive it and tell me that they can only give me $11 because the screen was cracked. I used this phone everyday up until sending it in and I am 100% sure that my screen was not cracked. They do not have a phone number to contact them. Save yourself the trouble of being ripped off by this company.

Do not use this site! Sold phone through usell. They provided a buyer. I received the material to send the phone in very fast. They sent me a check but it bounced. I contacted them and received the following: hey neal,
This was a discrepancy on the banks side and for this we apologize. I can have a certified check sent in the amount of $75 to cover the original check plus the $20 in fees you were sent. I can have this sent first thing monday morning with tracking to ensure speedy delivery! Thanks, lindsey young customer service guzu.com [protected] and nov 18 09:52 hi neal, i'm sorry to hear that you you encountered an issue with your check. I understand this can be frustrating, so thanks for letting us know. As your customer advocate, I have immediately reached out to your buyer guzu on your behalf so they can address this. I will be in touch with you as soon as I hear back. Thank you for your patience! Cheers, sonya customer advocate
Now I do not get any response. Did usell disappear? Or are they going on to their next victim?

I checked out many different sites for cash for iphone and tried to make sure I would'nt get scammed but low and behold I got scam.. The quote for a flawless iphone 5s 16gb was 243.54 and for my iphone 16gb 5c it was 162.96 for flawless and 147.44 for good condition.. I tried and look for my account on the site and it was nowhere to be found, no phone number no way but to email and hope they get back to you. So kept sending and sending with no emails back to me, so I told them in the email that I would get ahold of the bbb and low and behold I received a call. The lady told me that a check had been sent and it was for a total of 97.00 $... I told her that I didn't want that amount and just to sent back my phone but they don't have them, she told me that maybe she could give me alittle more but not much.. Got nowhere with her so told her that I would just get hold of the bbb. So watch out everyone they are a scam... Unhappy in ohio.. Lora zelkowski