uSell.com
Reviews and Complaints

Hi CMSJ, uSell is no scam, I promise you. If you would be so kind as to email support@usell.com with your order details, I'd be happy to look into your order for you. I look forward to hearing from you!

Best regards,
Heather
Customer Experience Manager
uSell

U sell quoted me $40.00 for my LG phone. I sent in two expecting a $80.00 check. According to UPS tracking Phones was delivered on 08/13/14 I have not heard anything back nor has u sell system been updated. I hope this was no a scam!

Hello,
My name is Heather and I am the Customer Experience Manager for uSell. I'm sorry to hear you were disappointed with your experience. I can assure you that you have not been scammed; we are proud to offer a risk-free transaction in a safe, professional marketplace of professional buyers. If you would be so kind as to email support@usell.com (attention Heather) with your order ID and the name you used for it, I would be happy to look into this for you. Once I receive your order information, I will work as quickly as possible to resolve your complaint.

Best regards,
Heather

My name is lenora cooper in i sent my phone in 3 weeks ago in i need my money my.moNey if u dont give me my money i will call the police my brother is a cop i need my moneY my email adress is lenorayvette73@gmail.com contact me now.

Just so we know it's really you, Lenora (if that's your real name) please post your social security number. just to be safe...

post your social security number too so we know it's really you, lenora

I have not got my money from my phone. I sent it 3 weeks ago to usell.com.I was wondering when will I be getting my money .

My name is Rhonda Lowe I never received my check for my Motorola cell phone it was still brand new if I do not receive my phone back or my check I will most definitely be getting a lawyer!

Hi ! My name is Juan Ortiz, I send a classic iPod 160 g, by April 14, with the cable. With good conditions . And never no checks, nothing. I still waiting they are fraud.

The majority of complaints about uSell date back to transactions that were made prior to June of 2011. Furthermore, uSell has an A- rating with the BBB. All of the customer issues have been resolved and the company is focused on providing customers with an easy and secure way of selling their unwanted electronic devices.

uSell acknowledges that they did make some mistakes in the company's early days, but they have done and continue to do everything that they can to make it right for every customer. If you have an issue with a current transaction, uSell strongly encourages you to contact them directly at Support@uSell.com.

For everyone who is concerned about uSell's credibility, here is some information about what the majority of uSell customers experience with the company, as well as links to customer reviews of their partners: http://www.usell.com/blog/usell-university/proof-that-usell-buyers-will-not-scam-you/.

i sent in a phone 2months ago and never got my check either did it before and got my check but what can we do about this donald dry .

Domain service provider: web domain registrant information for usell.com.
Technical Contact:
Technology, Information it@upstreamworldwide.com
Upstream Worldwide Inc
200 E Broward Blvd
Suite 1200
Fort Lauderdale, Florida 33301
United States

ISP service provide: This domain translates to an IP address of 50.56.53.142. This IP address is owned by:
Name Cloud Loadbalancing as a Service-LBaaS (ORD)
Handle C02752681
Street 9725 Datapoint
City San Antonio
State/Province TX
Postal Code 78225
Country US
reference: http://whois.arin.net/rest/net/NET-50-56-52-0-1/pft
This is company has no abuse but is provided service by rackspace.com (abuse@rackspace.com).
Here's what you do, send an email to the following addresses:
abuse@rackspace.com
abuse@upstreamworldwide.com
it@upstreamworldwide.com
In the email state that you are informing them of fraudulent activity conducted by their customer "usell.com" and that by providing service to them they are enabling this activity. Request their help is stopping this activity. Detail the issues you have and point them to links on the web showing the scam. Try and keep it to the point and matter of fact - abuse departments get 1000's of emails a day.
In addition here are the contact details for upstreamworldwide.com -- call them and complain.
Chief Executive Officer Doug Feirstein
Office No.: [protected]
Chief Financial Officer: Daniel Brauser
Office No.: [protected]
Chairman of the Audit Committee: Grant Fitzwilliam
Office No.: [protected]
Outside Legal Counsel: Michael D. Harris, Esq.
Office No.: [protected]
Whistle Blower Hotline:
Toll free North America:
Toll free Outside of U.S. and Canada: Toll free fax (North America only):
[protected]) [protected]-5201.

That is so messed up, recycle ur items wow they need to send it back to where it came from, u can get something for it off of eBay or Craigs List, they need to be exposed

A jew is the CEO, should be a dead giveaway that it's a scam lol

Correction (if they can't offer you any money)

IFf they can give you any money for it. Why not send it back to owner. Recycling other person property . This is totoal violated your right.

### cause the phone parts are worth some value like the battery.

DO NOT USE THIS COMPANY, THEY ARE FRAUDS. There is a pattern of abuse, they quote you high prices and then send you a check for one to three dollars after you wait for the check 3 months. They attach a FORM LETTER that says your phone does not meet requirements so your check is lower that the quoted price...PURE B.S. DONT FALL FOR THERE TV COMMERCIALS!

Domain service provider: web domain registrant information for usell.com.
Technical Contact:
Technology, Information it@upstreamworldwide.com
Upstream Worldwide Inc
200 E Broward Blvd
Suite 1200
Fort Lauderdale, Florida 33301
United States

ISP service provide: This domain translates to an IP address of 50.56.53.142. This IP address is owned by:
Name Cloud Loadbalancing as a Service-LBaaS (ORD)
Handle C02752681
Street 9725 Datapoint
City San Antonio
State/Province TX
Postal Code 78225
Country US
reference: http://whois.arin.net/rest/net/NET-50-56-52-0-1/pft
This is company has no abuse but is provided service by rackspace.com (abuse@rackspace.com).
Here's what you do, send an email to the following addresses:
abuse@rackspace.com
abuse@upstreamworldwide.com
it@upstreamworldwide.com
In the email state that you are informing them of fraudulent activity conducted by their customer "usell.com" and that by providing service to them they are enabling this activity. Request their help is stopping this activity. Detail the issues you have and point them to links on the web showing the scam. Try and keep it to the point and matter of fact - abuse departments get 1000's of emails a day.
In addition here are the contact details for upstreamworldwide.com -- call them and complain.
Chief Executive Officer Doug Feirstein
Office No.: [protected]
Chief Financial Officer: Daniel Brauser
Office No.: [protected]
Chairman of the Audit Committee: Grant Fitzwilliam
Office No.: [protected]
Outside Legal Counsel: Michael D. Harris, Esq.
Office No.: [protected]
Whistle Blower Hotline:
Toll free North America:
Toll free Outside of U.S. and Canada: Toll free fax (North America only):
[protected]) [protected]-5201.

Also Natelan, I appreciate you letting go when Big money was being rude. He should have never said that!Thank you aswell for your in put. Im so glad I searched Usell.com first, any luck with getting anything back from them?

Regardless of Big Money coping things off the site, it helped me. I didnt have to waste my time searching anything he let me know it all right here. So now i will not be a victom of Usell.com. Also i dont thinks people need to start crap on complaints, you didnt experince the the person writing did. If you dont wanna read thier complaint dont! Also you dont need to bring in personal feeling like someone did, thats messed up!

Anyways thank you very much Big Money!
Nichole

So, what are the legitamite websites to send your phones into, please!? THanks!

My experience was very positive. I was impressed and really happy with the amount I received. I will definitely recommend you to my peers."
--Terrance C., Manassas, VA

"I was very pleased with your service and the experience. I have already requested another kit and will be telling my friends."
--Mickey G., Sebastian, FL

"Shortly after I sent in my phones, I received a payment of $205! My experience with uSell was great!"
--Josie W., Los Angeles, CA

and all of these are all fakes just like the website i got ###ed over too sorry to here about your aunt i hope thay burn in hell !

good for you big money you can copy and paste words did your dog teach you that you ###ing goon

What we’re asked most.

Q. How do I sell my phone?
A. First, you type in the make and model in the Search bar and select the phone you want to sell. Then, we give you an instant quote, telling you what your phone is worth.

Q. What types of phones can I sell?
A. All brands of cell phones are accepted.

Q. Does my phone need to be working?
A. Yes. When we receive your phone, it must be able to power up and make a call and have a damage-free LCD screen. If it doesn’t, we won’t be able to pay you for your phone, but we will recycle it for you free of charge.

Q. How long do I have to send you my phone?
A. We must receive your phone within 15 days of the date you got your quote. Because a cell phone’s value depreciates quickly, if you wait any longer to send it in, you’ll likely receive an adjusted quote (and often less money) based on the market conditions.

Q. Can I send in more than one phone?
A. Yes. You can send in as many phones as you like, but keep in mind that the newer the phone and better the condition, the more money you get back.

Q. Do I need to send in the accessories that came with my old cell phone?
A. Nope. Your phone is the only thing we need. Please do not send in chargers, accessories or extra packaging materials.

Q. What happens to my cell phone?
A. First, we test and repackage your phone at our processing facility. And then, it’s ready to be reused around the world. If your phone cannot be reused, we properly recycle it for you.

Q. What if I can’t find my phone model?
A. Just visit our Support page and tell us the manufacturer and model number and we can let you know if it’s eligible for payment or if we’d recycle it, instead.

Q. How do I find my phone’s model number?
A. Your model number is typically listed on the back of your phone, underneath your battery. So just open your phone, remove its battery and check the ID sticker on the back of it.

Q. What about the personal data on my phone?
A. As part our commitment to protecting your privacy, our standard practice is to remove all data from phones. However, we encourage you to do so yourself.

Q. When will I get my money?
A. Your check will be mailed in just a few weeks after we receive your phone(s) in the mail. We’ll even send you emails telling you things like when we receive your Cash-for-Cell Kit, when your phone is processed and when we’ll mail your check.

Q. What if my phone gets lost in the mail?
A. Every cell phone you send in is automatically insured by uSell for up to $100.

Q. If I change my mind, can you send my phone back to me?
A. Sorry, no. Once you accept your quote, complete your transaction and send us your phone, we cannot return it.

Q. Why do you need my mailing and email address?
A. We need your mailing address so we can send you the free, postage-paid secure and insured Cash-for-Cell Kit so you can send us your phones. And as part of our commitment to customer service, we will be sending you emails to keep you up-to-date throughout the process.

Q. What if I have a question that isn’t already answered here?
A. No worries. Just go to our Support page, click on the

Cell Phones Terms And Conditions
The following Terms and Conditions govern each transaction between you and uSell and are legally binding on you as a user of the uSell web site and/or as a customer of uSell. Your use of the uSell web site indicates your acceptance of these Terms and Conditions. Use of uSell.com may be terminated or suspended for noncompliance of these Terms and Conditions. In addition, use of this site can be terminated for any reason we deem necessary, at our sole discretion, to protect ourselves and/or other users of the site.

Requirements for Use and Transactions
You warrant to uSell that you have;
provided us complete and accurate information to include your name, mailing address and e-mail; and
good and marketable title to the property you send in; and
full authority to sell and transfer said property; and that
said property is sold free of all liens, encumbrances, liabilities, and adverse claims of every nature and description whatsoever; and that
said property is not from, or the result of, illegal activity in this country or any other country; and that
you are at least eighteen (18) years of age; and that
any transaction initiated by you will not cause uSell to be in violation of any anti-money laundering, anti-terrorism, or other applicable law of the U.S., any state or any foreign country; and that
you are the actual legal owner of any and all property offered to be sold to uSell and you are acting on your own behalf.
Guarantee Against Loss/Limitation of Liability
In the event you properly use our provided Cash-for-Cell Kit and mailing label, and your shipment is initially scanned by the carrier, your items will be insured against loss for up to $100. If you wish to insure your shipment for more than $100, you may do so at your own expense with the United States Postal Service at any Post Office. uSell utilizes the services of third party carriers such as the United States Postal Service and their tracking applications will be the sole proof that your items were shipped to uSell. In the event you use your own packaging, you must insure your property with the carrier for its full value and if it is lost or stolen prior to reaching uSell you must make a claim against the carrier. uSell reserves the right to reject delivery of any uSell return Cash-for-Cell Kit or package that appears to be damaged, opened, or tampered with. uSell will have no liability to you for any such attempted delivery or return of any such items.
Except as expressly provided in these terms and conditions, uSell will have no liability to you whatsoever, whether arising in connection with your use of the uSell Web site, a return mailer, loss of phone or any other property or for any other reason, including, without limitation, uSell’s own acts or omissions. In no event will uSell's liability to you exceed One Hundred Dollars ($100.00). uSell will not be liable to you for any damages, including but not limited to, incidental, consequential, punitive, loss of profit or opportunity, other than as expressly set forth in these Terms and Conditions. By submitting your items, you explicitly and expressly accept this limitation of liability.
In order to receive a loss guarantee payment or other remuneration from uSell, you must submit a claim form provided by uSell and certain other documentation. You may submit a claim form any time after at least thirty (30) days after the date of shipment. Failure to comply with these requirements will constitute a waiver by you, and result in the denial by uSell of your claim.

Product Appraisal, Valuation and Transaction Acceptance
Pricing quoted at uSell.com is valid when:
uSell receives phones for appraisal at our processing facility within 15 days from the date a registered customer receives a quote via the uSell Web site; and
phones shipped are in working condition and meet the following criteria:
a. phones are the age, make and model you received a quote for; and
b. phones power-up and make an industry standard test call from our processing facility; and
c. phones are not broken, crushed, water damaged or have broken LCD's; and
d. plastic cases are complete and intact.
If any of the above criteria are not met upon appraisal, uSell reserves the right to alter the quoted price, which may include reducing the actual price paid to zero ($0). Regardless of the actual appraised price, we cannot return any phones to you. The shipment of your phone(s) confirms your acceptance to have your phones appraised and processed. By sending your phones to us, you agree to accept our appraisal of them and either:
our payment amount to you; or
if we find your phones to have no value, our recycling them responsibly on your behalf.
Each mobile phone must have a valid Electronic Serial Number (ESN) or International Mobile Equipment Identity (IMEI). Phones with outstanding balances associated with the ESN number, or listed as lost or stolen cannot be accepted for sale but will be recycled responsibly. Battery chargers and related accessories have no value; please do not sent them to us.

Removing Data from Your Phone
uSell’s standard practice is to remove all data and/or stored files from your phone; however, uSell makes no guarantee that it will do so. Before shipping your phones, you should remove all data which may include, but is not limited to: phonebook information, personal codes, e-mail addresses, personal addresses, IM addresses, photos, and downloaded files. By sending uSell your phone, you agree to release us from any claim as to the product, the data stored in such product, or any information on any media used in conjunction with the product. uSell is not responsible for any loss suffered by you due to any data that is not erased from the device and transferred to a third party.

Deactivation of Phones Prior to Shipping
It is the user's responsibility to deactivate service on all mobile phones prior to shipping to uSell. uSell will not be responsible for airtime or any other charges accrued prior to, during, or after any transaction. It is the responsibility of the original user and wireless carrier/service provider to resolve payment issues regarding any and all carrier-based service charges.

Payment Procedures
A check is mailed to you upon appraisal of your phones at our processing facility.

Choice of Law, Waiver, and Claims
You expressly agree that these Terms and Conditions, and all uSell transactions, will be exclusively governed by the laws of the State of Florida without regard to its conflict of law provisions. uSell’s failure to exercise or enforce any right or provision of these Terms and Conditions will not be deemed to be a waiver of such right or provision. If any of these Terms and Conditions is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other terms and conditions will remain in full force and effect. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Cash-for-Cell Kit or otherwise with uSell must be filed within one (1) year after such claim or cause of action arose or be forever barred. Any such claim or cause of action must be filed in the State or Federal Courts of Broward County, Florida. uSell will be entitled to reimbursement for any and all costs incurred by it in defending any civil action filed or attempted to be filed in any jurisdiction outside of Broward County, Florida, including but not limited to, attorney's fees incurred by uSell.

Indemnification
You agree to indemnify and hold harmless uSell against any and all liability, claims, suits, losses, costs and legal fees (paid in advance) caused by, arising out of or resulting from any breach or claimed breach by you of these Terms and Conditions, including claims brought by third parties. You further warrant that you will fully defend, protect, indemnify, and hold harmless uSell and its lawful successors and assigns from any adverse claim thereto.

Copyright /Trademark Notice
uSell.com is owned and operated by uSell. Materials on this site, unless otherwise specified, including the text, site design, logos, graphics, icons, images as well as the selection, assembly and arrangement thereof, are the sole property of uSell. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without prior written permission. Unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

uSell Your Phone
Before March 1st and
Get a $10 Bonus
Every customer who sends us a phone with a value of $50 or more as assessed at our processing facility, will receive a $10 bonus check. Phones must be postmarked before March 15, 2011 to qualify. Offer limited to one phone per customer.

My email is msonedeeptx@yahoo.com. I was to also scammed by usell and If there is a class action law suit I would love to be a part of it.

All usell can say is email us and we will fix I've never used them but know someone who has and they had all of the same problems use Gazelle.com its who I use no problems usell will be brought down how they can say a 4month old samsung galaxy 4 was broken when it was like knew is ridiculous all there doing is taking peoples money we have done several"test" to check there truthfullness by sending in totaly NEW PHONES never used and documented the whole process with video only to be told our brand new never used phones wereworthless HA jokes on them we our joing in class action suit have contacted multiple organizations regarding this matter including FTC who were helpfull and the bbb wich is a joke we have multiple videos of exactly what phones were sent and in what condition only to be told they were worthless DO NOT USE usell might as well be called ushipusyourmoney

i see usell bit someone else now they want our information so they can contact us, dont give these thieves any personel info you do that they might use ur info for illegal gains .. i dont trust this company, word is this guy that owns it was convicted of a gold buying scam as to someone who posted earlier did his homework on this company... i am checking into filing a class action suit against usell .. if anyone is intresred in filing a class a class action suit pleas email me with you email address @schultzedon@yahoo.com

They are scam artist. Told us my nearly new blackberry pearl flip phone wasn't worth anything and that they would recycle it for me. It was in perfect condition when I mailed it. I filed a complaint with the FTC and BBB.

this a true scam they dont tell you that info before you ship it .. this is a rip off i sent a phone in to them and was quoted 34.00 .. after emailing them about where the check was they sent a email stating it was damaged .. i checked the phone myself and i used it there was no problem with the phone . usell sent a email back saying it was broke which it was ### the phone worked and nothing was wrong with it .. here are the emails they sent

One Cash-for-Cell Kit coming your way
From:
"TheuSellTeam@usell.com"
View Contact
To: xxbandosxx@yahoo.com

You want a Cash-for-Cell Kit? You got it.

Thanks for requesting your free postage-paid Cash-for-Cell Kit. We're on it and it'll go out in the mail today.

Thanks,

Doug Feirstein
CEO
www.uSell.com

Please do not reply to this email. To connect with someone in our Customer Support area, email us at support@uSell.com.

Mon, January 31, 2011 4:23:10 PM
Your Cash-for-Cell Kit is on its way
From:
"TheuSellTeam@usell.com"
View Contact
To: xxbandosxx@yahoo.com

We just sent you your postage-paid mailer.
Oh, you're welcome.

It's like Christmas, Hanukkah and Kwanza all rolled into one. Let's face it; getting your hands on that shiny uSell mailer is enough to make anyone feel a little giddy.

And for good reason: 1) Once you place your cell phones inside the 6 x 9 green mailer, it won't be long until you say, "Hello, extra cash." And 2), Recycling your cell is an environmental good deed. And who couldn't use a little positive karma these days?

Thanks,

Doug Feirstein
CEO
www.uSell.com

Please do not reply to this email. To connect with someone in our Customer Support area, email us at support@uSell.com.

Wed, February 9, 2011 1:01:17 PM
Almost done!
From:
"TheuSellTeam@usell.com"
View Contact
To: xxbandosxx@yahoo.com

We're processing your order as we speak.

We're just dotting our I's and crossing our T's to make sure your phones match your information and the quote you received. When that's done, we'll send you an email letting you know it's "check time."

In the meantime, pat yourself on the back for being so environmentally cool. And spread the word to your friends and get them to do the same!

Thanks,

Doug Feirstein
CEO
www.uSell.com

P.S. Your check amount may be different than the quote you received if you sent in fewer phones or a different cell make or model than what was quoted.

Please do not reply to this email. To connect with someone in our Customer Support area, email us at support@uSell.com.

Thu, February 10, 2011 11:16:09 AM
Look on the bright side
From:
"TheuSellTeam@usell.com"
View Contact
To: xxbandosxx@yahoo.com

We can't give you money for your phones.
But we will recycle them for you for free.

Darn, your phones have no value. We understand this might be a bit disappointing to hear so please allow us to explain. Unfortunately, they may not have powered up, they may have been cracked or had a badly damaged screen or, they just may not have had any resale value because they're obsolete models.

But, good news. We'll recycle them for you free of charge so you can sleep well at night knowing they haven't ended up in a landfill. Now that's worth something, right?

Thanks,

Doug Feirstein
CEO
www.uSell.com

P.S. Have other environmentally conscious friends? Tell them about us and we'll recycle their phones too.

Please do not reply to this email. To connect with someone in our Customer Support area, email us at support@uSell.com.

a little disapointed my ### i am pissed off this is a con job extra money my ###, , i am getting in touch with the attorney general office and contacting a attorney to file a class action law suit against this company..
please check this post later to whom people have been ripped off or contact me at schultzedonald@yahoo.com

I'm a journalist. I saw usell on tv but after much research and reading so many complaint posts (this isn't the only post) I decided not to do business usell.com. I have several iphones-- does anyone know of any legitimate alternatives? thanks!

Cell Phones Terms And Conditions
The following Terms and Conditions govern each transaction between you and uSell and are legally binding on you as a user of the uSell web site and/or as a customer of uSell. Your use of the uSell web site indicates your acceptance of these Terms and Conditions. Use of uSell.com may be terminated or suspended for noncompliance of these Terms and Conditions. In addition, use of this site can be terminated for any reason we deem necessary, at our sole discretion, to protect ourselves and/or other users of the site.

Requirements for Use and Transactions
You warrant to uSell that you have;
provided us complete and accurate information to include your name, mailing address and e-mail; and
good and marketable title to the property you send in; and
full authority to sell and transfer said property; and that
said property is sold free of all liens, encumbrances, liabilities, and adverse claims of every nature and description whatsoever; and that
said property is not from, or the result of, illegal activity in this country or any other country; and that
you are at least eighteen (18) years of age; and that
any transaction initiated by you will not cause uSell to be in violation of any anti-money laundering, anti-terrorism, or other applicable law of the U.S., any state or any foreign country; and that
you are the actual legal owner of any and all property offered to be sold to uSell and you are acting on your own behalf.
Guarantee Against Loss/Limitation of Liability
In the event you properly use our provided Cash-for-Cell Kit and mailing label, and your shipment is initially scanned by the carrier, your items will be insured against loss for up to $100. If you wish to insure your shipment for more than $100, you may do so at your own expense with the United States Postal Service at any Post Office. uSell utilizes the services of third party carriers such as the United States Postal Service and their tracking applications will be the sole proof that your items were shipped to uSell. In the event you use your own packaging, you must insure your property with the carrier for its full value and if it is lost or stolen prior to reaching uSell you must make a claim against the carrier. uSell reserves the right to reject delivery of any uSell return Cash-for-Cell Kit or package that appears to be damaged, opened, or tampered with. uSell will have no liability to you for any such attempted delivery or return of any such items.
Except as expressly provided in these terms and conditions, uSell will have no liability to you whatsoever, whether arising in connection with your use of the uSell Web site, a return mailer, loss of phone or any other property or for any other reason, including, without limitation, uSell’s own acts or omissions. In no event will uSell's liability to you exceed One Hundred Dollars ($100.00). uSell will not be liable to you for any damages, including but not limited to, incidental, consequential, punitive, loss of profit or opportunity, other than as expressly set forth in these Terms and Conditions. By submitting your items, you explicitly and expressly accept this limitation of liability.
In order to receive a loss guarantee payment or other remuneration from uSell, you must submit a claim form provided by uSell and certain other documentation. You may submit a claim form any time after at least thirty (30) days after the date of shipment. Failure to comply with these requirements will constitute a waiver by you, and result in the denial by uSell of your claim.

Product Appraisal, Valuation and Transaction Acceptance
Pricing quoted at uSell.com is valid when:
uSell receives phones for appraisal at our processing facility within 15 days from the date a registered customer receives a quote via the uSell Web site; and
phones shipped are in working condition and meet the following criteria:
a. phones are the age, make and model you received a quote for; and
b. phones power-up and make an industry standard test call from our processing facility; and
c. phones are not broken, crushed, water damaged or have broken LCD's; and
d. plastic cases are complete and intact.
If any of the above criteria are not met upon appraisal, uSell reserves the right to alter the quoted price, which may include reducing the actual price paid to zero ($0). Regardless of the actual appraised price, we cannot return any phones to you. The shipment of your phone(s) confirms your acceptance to have your phones appraised and processed. By sending your phones to us, you agree to accept our appraisal of them and either:
our payment amount to you; or
if we find your phones to have no value, our recycling them responsibly on your behalf.
Each mobile phone must have a valid Electronic Serial Number (ESN) or International Mobile Equipment Identity (IMEI). Phones with outstanding balances associated with the ESN number, or listed as lost or stolen cannot be accepted for sale but will be recycled responsibly. Battery chargers and related accessories have no value; please do not sent them to us.

Removing Data from Your Phone
uSell’s standard practice is to remove all data and/or stored files from your phone; however, uSell makes no guarantee that it will do so. Before shipping your phones, you should remove all data which may include, but is not limited to: phonebook information, personal codes, e-mail addresses, personal addresses, IM addresses, photos, and downloaded files. By sending uSell your phone, you agree to release us from any claim as to the product, the data stored in such product, or any information on any media used in conjunction with the product. uSell is not responsible for any loss suffered by you due to any data that is not erased from the device and transferred to a third party.

Deactivation of Phones Prior to Shipping
It is the user's responsibility to deactivate service on all mobile phones prior to shipping to uSell. uSell will not be responsible for airtime or any other charges accrued prior to, during, or after any transaction. It is the responsibility of the original user and wireless carrier/service provider to resolve payment issues regarding any and all carrier-based service charges.

Payment Procedures
A check is mailed to you upon appraisal of your phones at our processing facility.

Choice of Law, Waiver, and Claims
You expressly agree that these Terms and Conditions, and all uSell transactions, will be exclusively governed by the laws of the State of Florida without regard to its conflict of law provisions. uSell’s failure to exercise or enforce any right or provision of these Terms and Conditions will not be deemed to be a waiver of such right or provision. If any of these Terms and Conditions is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other terms and conditions will remain in full force and effect. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Cash-for-Cell Kit or otherwise with uSell must be filed within one (1) year after such claim or cause of action arose or be forever barred. Any such claim or cause of action must be filed in the State or Federal Courts of Broward County, Florida. uSell will be entitled to reimbursement for any and all costs incurred by it in defending any civil action filed or attempted to be filed in any jurisdiction outside of Broward County, Florida, including but not limited to, attorney's fees incurred by uSell.

Indemnification
You agree to indemnify and hold harmless uSell against any and all liability, claims, suits, losses, costs and legal fees (paid in advance) caused by, arising out of or resulting from any breach or claimed breach by you of these Terms and Conditions, including claims brought by third parties. You further warrant that you will fully defend, protect, indemnify, and hold harmless uSell and its lawful successors and assigns from any adverse claim thereto.

Copyright /Trademark Notice
uSell.com is owned and operated by uSell. Materials on this site, unless otherwise specified, including the text, site design, logos, graphics, icons, images as well as the selection, assembly and arrangement thereof, are the sole property of uSell. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without prior written permission. Unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
4 mins ago by BiG Money 0 Votes
Cell Phones Terms And Conditions
The following Terms and Conditions govern each transaction between you and uSell and are legally binding on you as a user of the uSell web site and/or as a customer of uSell. Your use of the uSell web site indicates your acceptance of these Terms and Conditions. Use of uSell.com may be terminated or suspended for noncompliance of these Terms and Conditions. In addition, use of this site can be terminated for any reason we deem necessary, at our sole discretion, to protect ourselves and/or other users of the site.

Requirements for Use and Transactions
You warrant to uSell that you have;
provided us complete and accurate information to include your name, mailing address and e-mail; and
good and marketable title to the property you send in; and
full authority to sell and transfer said property; and that
said property is sold free of all liens, encumbrances, liabilities, and adverse claims of every nature and description whatsoever; and that
said property is not from, or the result of, illegal activity in this country or any other country; and that
you are at least eighteen (18) years of age; and that
any transaction initiated by you will not cause uSell to be in violation of any anti-money laundering, anti-terrorism, or other applicable law of the U.S., any state or any foreign country; and that
you are the actual legal owner of any and all property offered to be sold to uSell and you are acting on your own behalf.
Guarantee Against Loss/Limitation of Liability
In the event you properly use our provided Cash-for-Cell Kit and mailing label, and your shipment is initially scanned by the carrier, your items will be insured against loss for up to $100. If you wish to insure your shipment for more than $100, you may do so at your own expense with the United States Postal Service at any Post Office. uSell utilizes the services of third party carriers such as the United States Postal Service and their tracking applications will be the sole proof that your items were shipped to uSell. In the event you use your own packaging, you must insure your property with the carrier for its full value and if it is lost or stolen prior to reaching uSell you must make a claim against the carrier. uSell reserves the right to reject delivery of any uSell return Cash-for-Cell Kit or package that appears to be damaged, opened, or tampered with. uSell will have no liability to you for any such attempted delivery or return of any such items.
Except as expressly provided in these terms and conditions, uSell will have no liability to you whatsoever, whether arising in connection with your use of the uSell Web site, a return mailer, loss of phone or any other property or for any other reason, including, without limitation, uSell’s own acts or omissions. In no event will uSell's liability to you exceed One Hundred Dollars ($100.00). uSell will not be liable to you for any damages, including but not limited to, incidental, consequential, punitive, loss of profit or opportunity, other than as expressly set forth in these Terms and Conditions. By submitting your items, you explicitly and expressly accept this limitation of liability.
In order to receive a loss guarantee payment or other remuneration from uSell, you must submit a claim form provided by uSell and certain other documentation. You may submit a claim form any time after at least thirty (30) days after the date of shipment. Failure to comply with these requirements will constitute a waiver by you, and result in the denial by uSell of your claim.

Product Appraisal, Valuation and Transaction Acceptance
Pricing quoted at uSell.com is valid when:
uSell receives phones for appraisal at our processing facility within 15 days from the date a registered customer receives a quote via the uSell Web site; and
phones shipped are in working condition and meet the following criteria:
a. phones are the age, make and model you received a quote for; and
b. phones power-up and make an industry standard test call from our processing facility; and
c. phones are not broken, crushed, water damaged or have broken LCD's; and
d. plastic cases are complete and intact.
If any of the above criteria are not met upon appraisal, uSell reserves the right to alter the quoted price, which may include reducing the actual price paid to zero ($0). Regardless of the actual appraised price, we cannot return any phones to you. The shipment of your phone(s) confirms your acceptance to have your phones appraised and processed. By sending your phones to us, you agree to accept our appraisal of them and either:
our payment amount to you; or
if we find your phones to have no value, our recycling them responsibly on your behalf.
Each mobile phone must have a valid Electronic Serial Number (ESN) or International Mobile Equipment Identity (IMEI). Phones with outstanding balances associated with the ESN number, or listed as lost or stolen cannot be accepted for sale but will be recycled responsibly. Battery chargers and related accessories have no value; please do not sent them to us.

Removing Data from Your Phone
uSell’s standard practice is to remove all data and/or stored files from your phone; however, uSell makes no guarantee that it will do so. Before shipping your phones, you should remove all data which may include, but is not limited to: phonebook information, personal codes, e-mail addresses, personal addresses, IM addresses, photos, and downloaded files. By sending uSell your phone, you agree to release us from any claim as to the product, the data stored in such product, or any information on any media used in conjunction with the product. uSell is not responsible for any loss suffered by you due to any data that is not erased from the device and transferred to a third party.

Deactivation of Phones Prior to Shipping
It is the user's responsibility to deactivate service on all mobile phones prior to shipping to uSell. uSell will not be responsible for airtime or any other charges accrued prior to, during, or after any transaction. It is the responsibility of the original user and wireless carrier/service provider to resolve payment issues regarding any and all carrier-based service charges.

Payment Procedures
A check is mailed to you upon appraisal of your phones at our processing facility.

Choice of Law, Waiver, and Claims
You expressly agree that these Terms and Conditions, and all uSell transactions, will be exclusively governed by the laws of the State of Florida without regard to its conflict of law provisions. uSell’s failure to exercise or enforce any right or provision of these Terms and Conditions will not be deemed to be a waiver of such right or provision. If any of these Terms and Conditions is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other terms and conditions will remain in full force and effect. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Cash-for-Cell Kit or otherwise with uSell must be filed within one (1) year after such claim or cause of action arose or be forever barred. Any such claim or cause of action must be filed in the State or Federal Courts of Broward County, Florida. uSell will be entitled to reimbursement for any and all costs incurred by it in defending any civil action filed or attempted to be filed in any jurisdiction outside of Broward County, Florida, including but not limited to, attorney's fees incurred by uSell.

Indemnification
You agree to indemnify and hold harmless uSell against any and all liability, claims, suits, losses, costs and legal fees (paid in advance) caused by, arising out of or resulting from any breach or claimed breach by you of these Terms and Conditions, including claims brought by third parties. You further warrant that you will fully defend, protect, indemnify, and hold harmless uSell and its lawful successors and assigns from any adverse claim thereto.

Copyright /Trademark Notice
uSell.com is owned and operated by uSell. Materials on this site, unless otherwise specified, including the text, site design, logos, graphics, icons, images as well as the selection, assembly and arrangement thereof, are the sole property of uSell. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without prior written permission. Unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
3 mins ago by BiG Money 0 Votes
Cell Phones Terms And Conditions
The following Terms and Conditions govern each transaction between you and uSell and are legally binding on you as a user of the uSell web site and/or as a customer of uSell. Your use of the uSell web site indicates your acceptance of these Terms and Conditions. Use of uSell.com may be terminated or suspended for noncompliance of these Terms and Conditions. In addition, use of this site can be terminated for any reason we deem necessary, at our sole discretion, to protect ourselves and/or other users of the site.

Requirements for Use and Transactions
You warrant to uSell that you have;
provided us complete and accurate information to include your name, mailing address and e-mail; and
good and marketable title to the property you send in; and
full authority to sell and transfer said property; and that
said property is sold free of all liens, encumbrances, liabilities, and adverse claims of every nature and description whatsoever; and that
said property is not from, or the result of, illegal activity in this country or any other country; and that
you are at least eighteen (18) years of age; and that
any transaction initiated by you will not cause uSell to be in violation of any anti-money laundering, anti-terrorism, or other applicable law of the U.S., any state or any foreign country; and that
you are the actual legal owner of any and all property offered to be sold to uSell and you are acting on your own behalf.
Guarantee Against Loss/Limitation of Liability
In the event you properly use our provided Cash-for-Cell Kit and mailing label, and your shipment is initially scanned by the carrier, your items will be insured against loss for up to $100. If you wish to insure your shipment for more than $100, you may do so at your own expense with the United States Postal Service at any Post Office. uSell utilizes the services of third party carriers such as the United States Postal Service and their tracking applications will be the sole proof that your items were shipped to uSell. In the event you use your own packaging, you must insure your property with the carrier for its full value and if it is lost or stolen prior to reaching uSell you must make a claim against the carrier. uSell reserves the right to reject delivery of any uSell return Cash-for-Cell Kit or package that appears to be damaged, opened, or tampered with. uSell will have no liability to you for any such attempted delivery or return of any such items.
Except as expressly provided in these terms and conditions, uSell will have no liability to you whatsoever, whether arising in connection with your use of the uSell Web site, a return mailer, loss of phone or any other property or for any other reason, including, without limitation, uSell’s own acts or omissions. In no event will uSell's liability to you exceed One Hundred Dollars ($100.00). uSell will not be liable to you for any damages, including but not limited to, incidental, consequential, punitive, loss of profit or opportunity, other than as expressly set forth in these Terms and Conditions. By submitting your items, you explicitly and expressly accept this limitation of liability.
In order to receive a loss guarantee payment or other remuneration from uSell, you must submit a claim form provided by uSell and certain other documentation. You may submit a claim form any time after at least thirty (30) days after the date of shipment. Failure to comply with these requirements will constitute a waiver by you, and result in the denial by uSell of your claim.

Product Appraisal, Valuation and Transaction Acceptance
Pricing quoted at uSell.com is valid when:
uSell receives phones for appraisal at our processing facility within 15 days from the date a registered customer receives a quote via the uSell Web site; and
phones shipped are in working condition and meet the following criteria:
a. phones are the age, make and model you received a quote for; and
b. phones power-up and make an industry standard test call from our processing facility; and
c. phones are not broken, crushed, water damaged or have broken LCD's; and
d. plastic cases are complete and intact.
If any of the above criteria are not met upon appraisal, uSell reserves the right to alter the quoted price, which may include reducing the actual price paid to zero ($0). Regardless of the actual appraised price, we cannot return any phones to you. The shipment of your phone(s) confirms your acceptance to have your phones appraised and processed. By sending your phones to us, you agree to accept our appraisal of them and either:
our payment amount to you; or
if we find your phones to have no value, our recycling them responsibly on your behalf.
Each mobile phone must have a valid Electronic Serial Number (ESN) or International Mobile Equipment Identity (IMEI). Phones with outstanding balances associated with the ESN number, or listed as lost or stolen cannot be accepted for sale but will be recycled responsibly. Battery chargers and related accessories have no value; please do not sent them to us.

Removing Data from Your Phone
uSell’s standard practice is to remove all data and/or stored files from your phone; however, uSell makes no guarantee that it will do so. Before shipping your phones, you should remove all data which may include, but is not limited to: phonebook information, personal codes, e-mail addresses, personal addresses, IM addresses, photos, and downloaded files. By sending uSell your phone, you agree to release us from any claim as to the product, the data stored in such product, or any information on any media used in conjunction with the product. uSell is not responsible for any loss suffered by you due to any data that is not erased from the device and transferred to a third party.

Deactivation of Phones Prior to Shipping
It is the user's responsibility to deactivate service on all mobile phones prior to shipping to uSell. uSell will not be responsible for airtime or any other charges accrued prior to, during, or after any transaction. It is the responsibility of the original user and wireless carrier/service provider to resolve payment issues regarding any and all carrier-based service charges.

Payment Procedures
A check is mailed to you upon appraisal of your phones at our processing facility.

Choice of Law, Waiver, and Claims
You expressly agree that these Terms and Conditions, and all uSell transactions, will be exclusively governed by the laws of the State of Florida without regard to its conflict of law provisions. uSell’s failure to exercise or enforce any right or provision of these Terms and Conditions will not be deemed to be a waiver of such right or provision. If any of these Terms and Conditions is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other terms and conditions will remain in full force and effect. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Cash-for-Cell Kit or otherwise with uSell must be filed within one (1) year after such claim or cause of action arose or be forever barred. Any such claim or cause of action must be filed in the State or Federal Courts of Broward County, Florida. uSell will be entitled to reimbursement for any and all costs incurred by it in defending any civil action filed or attempted to be filed in any jurisdiction outside of Broward County, Florida, including but not limited to, attorney's fees incurred by uSell.

Indemnification
You agree to indemnify and hold harmless uSell against any and all liability, claims, suits, losses, costs and legal fees (paid in advance) caused by, arising out of or resulting from any breach or claimed breach by you of these Terms and Conditions, including claims brought by third parties. You further warrant that you will fully defend, protect, indemnify, and hold harmless uSell and its lawful successors and assigns from any adverse claim thereto.

Copyright /Trademark Notice
uSell.com is owned and operated by uSell. Materials on this site, unless otherwise specified, including the text, site design, logos, graphics, icons, images as well as the selection, assembly and arrangement thereof, are the sole property of uSell. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without prior written permission. Unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

So just who is uSell? Glad you asked.

We read a statistic one day that over 130 million cell phones are replaced every year in the United States. Yet only a small percent of those are recycled.

Well, needless to say, that got us thinking. Our company, uSell, is the result of us asking ourselves what can we do to help solve the problem.

With new phone models, operating systems and features coming out faster than you can blink an eye, consumers are upgrading their cells more frequently than ever before. And, that means, too often, unwanted cell phones are tossed in the junk drawer and then forgotten about.

Based on EPA estimates, over a billion wireless phones are gathering dust in households across the US and will likely end up in landfill, rather than being reused or recycled.

Our approach is simple: recognize the value of these electronic devices, offer cash incentives for customers to sell their phones, and then refurbish them, so they can be reused by people who need them most around the world.

We're pioneers in the buy-back-cell-phone market and offer solutions to consumers for the recycling of used personal electronics. And because we want to do this right, we're focused on making our service easy and reliable for our customers and, most importantly, good for the environment.

Here's how it works:

1) Find the manufacturer or the name and model number on your phone. Then, use our search tool to find your phone. If you have more than one unwanted phone to sell, just click the 'Add Phones' button on the Quote Page. More phones = more money. And that's a good thing.

2) Make sure you enter your email, so we can keep you up-to-date through the process. And don't forget your shipping info so we can send you a free, postage-paid insured and secure return mailer for your phones.

3) When you're done, click on 'Checkout' and, congratulations, you've sold us your phones!

4) We'll send you your uSell Cash-for-Cell Kit in the mail. Just place your phones inside the prepaid mailer and drop it off at any USPS location. Once we receive your phones and match them to the info you provided and make sure they work, we'll email you confirmation that your check is on its way.

Note: please do not send your chargers, accessories or extra packaging materials. Your phones are all we need.

So what happens to your phone, then?

Our approach to recycling cell phones can be summed up in two words, secure and sustainable. First, we securely erase any data left on your old cell (we guarantee the best personal data protection in the industry) and then refurbish your phone to try to make it reusable. If that's not possible, we take the phone apart and properly recycle each piece. We have a 0% waste policy, so you'll never have to worry about your cell being tossed into a landfill.
7 mins ago by BiG Money 0 Votes
My experience was very positive. I was impressed and really happy with the amount I received. I will definitely recommend you to my peers."
--Terrance C., Manassas, VA

"I was very pleased with your service and the experience. I have already requested another kit and will be telling my friends."
--Mickey G., Sebastian, FL

"Shortly after I sent in my phones, I received a payment of $205! My experience with uSell was great!"
--Josie W., Los Angeles, CA

Usell.com also defrauded me. I sent them a Samsung Memoir, which they quoted at 70 dollars, and then they sent me a check for 18 dollars instead.

When I emailed them, they claimed that I sent them a Samsung Behold, which is a totally different phone. I have never owned a Samsung Behold. They lied, they stole, they cheated.

They eventually stopped answering my email and refused to give me any phone numbers or addresses to escalate the issue.

Whenever a class action lawsuit opens up, I want to be a part of it.

Lawyers, my email address is natelan@gmail.com and I am willing to appear in court. Thank you.

Here we are now in 2017 and they are they are still scamming people! I sent in a brand new iPhone 6 and was offered $274.00 however once they received the phone they reduced the offer to $36! They claimed the Find My iPhone function was still engaged. I had followed the instructions given to disengage Find My iPhone to the letter and was certain it was not engaged. After trading emails with uSell in which the customer service person was rude and accused ME of scamming HIM I insisted the phone be returned in the pristine condition with which it was sent. I will give them credit for returning the phone to me. I took the phone to have it checked out and I was told the Find My iPhone was not engaged and, in fact, the entire phone was wiped clean. I ended up selling my phone to an individual on my own for $250 and they have had no problems in using the phone. Usell lied and attempted to cheat me. I am in the process of filing a Consumer Complaint with the Attorney Gerneral's office. It's an easy process you can do online and I encourage anyone who has been cheated by these guys to do so.

I sent in my pristine iPhone 6+ and was offered $261. They sent me a flimsy envelope to send it back & it was received "bent" according to them and I was given only $170 or an option to receive a bent phone back instead. I was totally mugged by these a-holes and feel very ripped off. I don't know if it was damaged in shipping or was simply their way of actually offering far less than originally promised but either way I was totally cheated by these pieces of dog crap.

I sent in my Note lll and was offered $74...i get an email with a revised offer of $4 saying there was burnt spots on the screen. I am so upset as this was money i was going to use towards my kids school shopping. I know the phone had no burnt images, nothing was wrong, not even a scuff as it was in an otter box since day 1. I wish I would have checked into them a bit more. Sure I could've taken my phone back, but what use would it do me, how do I know they wouldnt damage it before sending it back. I should've known something was up. I sent in 1 phone a little further back and that was so quick...they received it, processed, and I was paid 1, 2, 3...this time it seemed to take longer then a week to hear that they even received it, then longer for them to inspect it. Seems a bit fishy that it would take so long when it was so much faster the 1st time.

This website is a gigantic scam. I don't even believe that they sent me my same iPad back . I sent them a perfectly good working iPad 2 and they told me they would give me $70. I get an email 2 weeks later saying that it would not turn on or charge. So they offered me $5. I refused and they sent it back and the charging port is bent and it will not even turn on. I would think twice before using this company. Customer support told me that it was a shipping issue. I could have sold it on Craigslist locally and made that money without all the headache. But now I am stuck with a broken iPad.

Complete BS. They gave me some BS about about Sprint having a power outage so it took 3 weeks to inspect my phone. Sprint knows nothing of this outage. Phone was 5 months old in near perfect condition. There was rub marks on the corners from it being in an Otterbox Defender from day one. I have several pictures and videos of the phones condition. Not a single scratch on the screen. Was quoted $88 and was offered $12. They said burnt images on the screen. From what I am reading this is their scam to give you next to nothing for your phone. I asked for proof of the burnt images because I have proof their wasn't any. Maybe thats what they were doing for 3 weeks, burning images in my phone. Don't waste your time with these jokers.

SCAM ARTISTS. DO NOT SEND THEM YORU PHONE. They claim that the phone was stained, cracked etc when it wasn't in order to offer less money. Sell it yourself and spare yourselves the aggravation.

I sent them a perfectly working Samsung Galaxy S4 that they quoted me they're buying price of $88.00. Over 2 weeks later I get an email saying my phone is damaged and they will give me $22.50 for it.I will definitely never do business with this scamming company every again... I refused the offer and I hope that I get my my phone back!

I used USell to sell my Iphone 4. It was in good working condition when I mailed it and they quoted me a lousy $18. I mailed it in anyway but when they received it they said it didn't work and it was broken and only offered me $1.64-Really! It was not broken because my son was using it as his phone just prior to mailing. Had I known they were going to lie and screw me out of money, I would have gone with someone else.

I have not got my money from my phone. I sent it 3 weeks ago to usell.com.I was wondering when will I be getting my money .

Wow I was about to send in my s5 bit after reading the reviews...I changed my mind...thanks guys for being honest :).