Metro by T-Mobile review: Sales

I thought Xfinity had screwed me over during the past 5 miserable years with them – well Metro just “One-Upped” Xfinity… and on day one.

I changed my service from Xfinity to metro by T Mobile. They have a special going on that, upon changing your service as I was doing you could have a high quality phone at a very discounted price (like a $250 phone for $20. There was a $350 phone that would have only cost me $40). The sales person did not say anything at any time about these specials that were available at the time, that I switched my service.

When in looking around the store while she sales person was taking care of some issues in getting me transferred over. I saw the numerous, fantastic deals and read that these specials were available to new services only. I immediately told the sales person I wanted one of the specials (pointing to the phone I liked). The sales person said that it was too late to do that, because he had already started changing my phone over [to Metro].

Now, at the time I entered the store there were no customers. I asked the guy what kind of phone plans they had. He only pointed at the wall with the big poster advertising the plans available. There was no information on the wall regarding any specials, and the sales person never said anything about them! There was no need for me to look around at the phones, because I already had my old 4g phone with me, so I walked straight to the sales counter.

To make the rip-off worse, I also saw a mobile hot spot that I had been shopping for, which was also free… too late again. I had to tell him I wanted the device before hand?! Worse yet, I DID tell him to ad the device to the sale – in fact I called him on it – he just blew it off, literally, he did not care! I was really hurt.

After my complaining the guy had the gaul to tell me a second time, that I ‘should have said something’. What… isn’t that his damn job? And, I am the only customer in the store. In the process he allowed me to loose over $300 in up-front discounts! Does metro give their sales people kickbacks for customers they deceive into foregoing the specials? Does he get a commission, and didn’t want to loose it due to the special? (And yes, he absolutely DID deceive me.)

Eric Hagstrom – Carmichael CA