Metro by T-Mobile review: Bring own phone in

Brought my Samsung Galaxy S22 ultra in and fully compatible for service had service for one day. Called tech support due to phone lagging found out I was on someone else's account, tech did something and locked my phone completely up. Called Google Samsung could not do nothing. I tried to explain many times to tell t Mobile what was the issue, got accused of stealing phone and not knowing what was issue. Went to 3 store 2 sim cards multiple factory resets and tons of codes. Nothing. So I ended up getting a knock off moto g phone 130.00 dollars it came with other downloaded apps on it would not carry 4 g in a 5g area stuck on LTE slow as hell and junk. Downloaded some apps and ran outta of storage and geez went back to store explained my issue and concern of identity theft. Phone was under manufactures warranty had it for 4 days and they forgot to send it off and postponed me having a phone prepaid for 2 mths and I went in to add a device yesterday to account s22 ultra and it lit up green and compatable. Call customer service again 4 hrs later both my phones don't work no service walked 7 miles to store to get puk code got home put it in and wrong code tried to get refund on Motorola g 2023 no scratch nothing was told since I got a new number due t mobile screwing up the s22 i had to get new number and no refund used phone for 4 days and maybe a week and a half of 2 mths of service no refunds and 2 phone that dont work. Customer service had attitudes yelled at my wife and rude as hell. I am very disappointed in t Mobile and service. They want me to walk back to store again and I've had enough. My Samsung was a gift from my wife and I want it fixed now. Not my fault for the choices of no experience and rude actions. Don't know how damaged my Galaxy is from restarts and codes but it will get fixed and be like it was when I brought it in and I want my refund for the Motorola Moto g not my fault they the techs locked my phone up and I came outta pocket to buy a phone when I can't even use it now. Very disappointed