Mondo
Reviews and Complaints

I have over 6 emails to your team and I am yet to have any response

Please action this with urgency

on the 26/July I was passed a credit which I was told would be sent to my Vodacom account

On the 1st Sept I called again and was told that the accounts team had a delay

on the 2nd October I was told the credit was passed and would be paid into my Vodacom account reference - *******

On the 20th October I called again and was told there was a delay yet again but it should reflect in a few days

Today the 25th October - your team is too busy and apparently someone will call back ... we will see if this happens

I would like this fast tracked to your accounts and would like my credit applied to my Vodacom account as promised 3 months ago, I also hope that interest incurred on the amount owed will be added

I ordered an MTN cell phone contract with mondo the 31st of August and the 6th of September when the phone came the courier guy try many attempts on my boimatic and it failed so he had to leave with the phone again. He didn't call or any sort of the situation. Can someone help me coz this isn't really nice. However I must pay for something not in my possession isn't right at all so I want them to get to me asap.

In January Mondo pretended to be "MTN" and sold me an "add-on" data bundle assuring me it would not affect my upgrade. A few months later I found out that Mondo had upgraded my line extending the contract for a further 24 months - without authorization.

They refused to take calls and respond to emails, but I finally caught them out via HelloPeter. They pretended to be concerned at first and did an investigation (ref RCO424020). They then promised to undo the upgrade and refund me the additional subs they had charged me so that I can do an upgrade with the real MTN.

Its been several weeks since and again they are avoiding me.

This is fraud but unfortunately the customer can't do anything!

I applied for an upgrade on my existing contract and the phone I took goes with a voucher for R1000 master card but only the phone was delivered without a voucher and when I call them its stories after stories, sometimes we choose these packages because of what they go with but receiving an incomplete package and they act as if they know nothing about it is a slap in the face for customers

Good day

they phoned me in June month to do an upgrade. today is the 14 August and im still waiting on my package. i must spend my airtime phoning them every week to ask when am i getting my package and every week is the same story they waiting on stock of the samsung watch. I contacted samsung myself and they do have stock of the samsung 4,5 and 6 watch. I am utterly disappointed in the service im getting. it pathetic.

Karen

[protected]

Applied for online contract. Was pre approved. Sales department never followed up. When I phoned In I was told my application was canceled. Tried to file complaint. Only get automated response to file it online. Their online query logging system dnt work. So u can't get Ref number for complaint and complaint department or customer care don't do queries or complaints without the number. So you stuck. That is why they dnt have any complaints cos there system is rigged. U cannot get Ref number for query so u can't lay complaint and customer service never get any complaints isn't that smart.

Good day

I was contacted on 23 June 2023 by one of your consultants for an upgrade for number [protected] to which i did. I didn't get his Name but I asked him if there is stock of the device he offered as well as the watch and budds. He told me there is stock of everything.

I called twice after the upgrade and was told the first time my package is ready and they just waiting on the courier to collect. I was also told that i must claim the budds from Samsung. I was not told that when i did the upgrade. today is July 4th and i phoned again just to be told they waiting on stock. I am not a happy client at all and it is very unprofessional of MTN to do this to their Clients.

Please resolve the matter ASAP.

Regards

Karen Delcarme/ [protected]

I cancelled or atleast attempted to cancel a contract with MTN and Mondo since Nov /Dev 2022.This was right after I realised they tried to

Dupe me and lied with all sorts of promises just to have me sign up.Finaly Minenhle called and confirmed cancellation in March.Guess what it was never done and since then they kept taking money from my account including a R69.99 for further extortion I guess.Months later this morning I wake up and Boom!Theyve cleaned me out. It’s official MTN and Mondo are are world class scammers.Do not sign up for their services.After they lied to say the amount of R2322.83 will not be deducted to fool followers on this platform.Low and behold the full amount was deducted.Z tha Cosby has made my life a living hell.I truly hate them and regret signing up with them as they have lied and made false promises from the start.I have divot orders going off my a blunt and I am in short of R2322,83 that I am not sure will fall from where.MTN and Mondo you guys are useless and can cause people their deaths.Please consumers DO NOT sign up for anything they offer you cause you will suffer like I am suffering now.They owe me debit orders since March and now they took a whole cancellation fee when I cancelled this useless contract on Nov last year.Thandeka I am so disappointed in you.You acted as though you understood and empathised.Yet your mission was just to shut me up and get me off the phon

hello im ayanda from witbank on 30th of may i applied for a contract phone at mondo a sales agent called me to process my information .i got approved same day .on the 1st of june i was told that delivery will happen in 3 to 10 days when i call they say they are waiting for courier to take the phone.on the 14th of june i called again to check when they can delivery agent was rude and told me phone is out of stock she didnt even answer when i can get it or try to explain to me as a customer i was not happy even now i havent received the phone .

there service is very poor

kind regards

ayanda

Last year Jan I have applied for a deal online then cancelled on arrival because it was wrong ,twice.

I found out after 4 months that you have added another person's stuff on my name, black listed me and affected my credit score, you have after all this time promised me fixing of this. But now there is bigger problems on my name and mtn had terminated my contract I need this mess fixed right away.

Dear Mondo

Is there any way you could look back at an agent who phoned me. I unfortunately did not get his name... He was getting extremely rude as I asked him to phone me again because the phone I applied for initially I did not get enough credit for. When I told him I needed time to think and do research about the other phones and needed to talk to my husband he got rude and told me why can't I make a decision if I applied.. Which then I hung up the phone.

Date 11 May 2023, time 5:58pm

Good day

My name is Monica and having a complain and having a complain about Mondo.

I have been requesting them to cancel my contract with them as I'm not owing them anything because I had returned their device and they did confirmed that they have received it and not owing them. They only gave attention when I reported on Twitter but still they are sending me left to right.

Kindly assist me because this affects my name at credit bureau negatively

It's been 11 months now battling with this. It happened 2022/06/26 till date

I had made an online application for a mobile contract on 27 February 2023. Shortly after submitting my application, I received an automated notification that my application has been received and that an agent would be making contact telephonically to complete the application. Today is the 5-6-2023. To this day, I have not received a single. I am yet to complete my application even though I have request numerous times via email for a call back. I have called in countless with the reassurance that I would receive a call back from Mondo to complete my application. This is not good service at all. I have existing mobile and data contracts from other networks such as MTN and Telkom. If very pleased with their services. Therefore, have chosen to remain a loyal client to them for years now. My particulars if any other network would like to offer me another mobile contract.

cell:[protected]

work:[protected]

Good day

Kindly note that my contract as per schedule is fully paid by the end of February 2023. Account no [protected].

Contract contact number: [protected] (Please note that this sim card is damaged) and OTP's can be send to alternative number [protected].

Am still receiving statement with outstanding balances with incurred figures.

Kindly provide clarity and detailed information regarding this account

My Name is Thamsanqa Thandokuhle Maseko Identity number [protected], I had a MTN sim only contract through Mondo and when I couldn't access my Data because they were suppose to have upgraded my account which did not happen I was blocked out from accessing my sim services and couldn't eve contact mtn through that sim.

I asked them to cancel this sim however I am still being billed, fortunately I am nolonger using the bank account on which they were billing me. Just so you know I will not pay the R1790 they are eluding I owe them.

I sent an email to [protected]@mtn.co.za and was not assisted regarding this matter. I was shoved back and forth and still to date couldn't be assicted.

I hope this matter can be resolved but as for paying for a service I did not use, I will not.

Took the contract in Jan 2022 and started to the device in April 2022, sometime in July 2022 the charger stopped working. Beginning December 2022 the laptop stopped switching on, beginning January 2023 I reported via the telephone and was instructed to take it to the nearest mtn store for assessment. I did as per instruction but didn't get any help, claiming that they don't do repairs so I must go and ask mondo for the address they will send it to. I tried the other mtn store, they took the device and phone me after 3 wanting authority to courier it. I directed them to mondo for those costs, after a month and half waiting for the feedback I decided to visit the store check the feedback. To my surprise I've found the device kept in the store, never sent anywhere. I am now stucked and paying for unworking device

I made an enquiry on the MTN website in November 2022 for a new contract. MTN uses Mondo www.mondo.co.za as a third-party company to assist with contracts.

I got a call from Mondo on the 25th November 2022 to finalise my contract, during this call I specifically asked if I would be able to port my CELLC number over to MTN to be linked to my contract, the consultant said it will be done once I receive my sim card by contacting MTN.

When I received my phone I did not receive a sim card with it.

I called Mondo and was asked to visit an MTN branch to get a sim and to get my number ported.

After going in to 2 MTN branches where I was told Mondo needs to provide the sim or I will be charged for a sim swap and I will not be able to link my existing number to my contract and I would have 2 sims - a contract sim and my existing number ported to a prepaid sim, I then called Mondo AGAIN, I was then told that I need to go back to MTN buy a sim and port my number and then contact Mondo again to get a sim swap done.

On Thursday 2nd March I requested a sim swap to be done by Mondo, they requested the sim number for my number to be linked to and they confirmed the number that will be linked.

On the 15th March, my sim stopped working completely, I get an error that says my sim is not provisioned.

Since then I have made 6 calls to Mondo and 2 calls to MTN and my sim is still not working, IT IS NOW THE 24TH OF MARCH. They have linked my number to a sim that I do not have.

I have been asked to put the sim in that I received with the phone but I DID NOT GET ONE!

Mondo keeps telling me that the sim swap is done and I need to wait 48 hours each time.

IF YOU EVER TRY TO TAKE OUT AN MTN CONTRACT MAKE SURE MONDO IS NOT HANDLING IT, THEY ARE USELESS!

I am disgusted that it takes two months to attend to credit my MTN account, i am unable to use my devices, as the line is suspended. i have been told for two months now, my account will be credited, but when? its almost time for me to pay my bill again, and i havent been able to use my devices. your sales consultant lied to me, in order to get commission or however this institute works. I want my line activated and my account credited today. I will not leave this like this, i will take it further. Someone needs to call me today, and tell me its all sorted, and my line is activated. two damn months the same email i get, your request has been sent to the finance department, which has been approved, and your account will be credited, i want to know when? when will it be credited, i need an exact date and time, when will my lines be activated, i need an exact date and time.

I need this sorted now.

My name is Melezwa, contact number [protected] I applied online for a contract with Mondo mtn in March 2022 and the package came, on arrival of the package I found out that it was not the router I returned back the package within the period of seven days. I received the RCO number 199074 and IRMS number 766890. I was told that the application will be canceled. The application was never canceled because now I always receive statements that stating the amount of R2452,60 that I owe to MTN and the account has been handed to legal department and I am reflecting as a bad payer. When I contacted MTN they said that Mondo need to pass the credit on my name for mtn to cancel the credit I have been calling mondo writing emails with no luck can you please assist me in this.

Selling packages and upgrades to clients of MTN by scamming them and miscommunicating terms. MTN will then no longer be your provider and you end up being dumped in debt and incompetent customer service not being able to sort you out. DO NOT TALK TO THIS COMPANY! SHAME ON YOU MTN FOR SUB CONTRACRACTING them! You clearly do not give a damn about your customers!