Elite Mobile South Africa
Reviews and Complaints

I was called by one of your agent offering me a cellphone contract everything was fine on their side they never mention that they are waiting for my application to be approved .I was asked to approve a debit order which i did because i was under the impression that i'm waiting for my cellphone three days later i received a message telling me that my application was unsuccessful . What surprises me is that when i check the credit report i did not see a inquiry made by Elite Mobile . Every month they are taking my money and its difficult to reverse it because of debit approval which was done. I'm thinking of involving Vodacom because when i called Elite Mobile i can reach them the phone will ring and options will be given to chose from what you need, then the voice message informing you that you will be assisted when the next agent is available .This will go on untill the machine drops you off . I tried this for days till i give up . My credit score has dropped by 33 points because I'm forced to do reversal . Its a painful to see money going out monthly R159.00 and R59.00 and Another R59.00 with the same reference but it will reflect something else like Rescue .

I got a call from elite mobile about a cellphone contract which I opted for. After few days after awaiting my package U received an email informing me that my contract was not successful.

Come month end an amount of R80.00 followed by R159.00 was debited on my account. I called them and they told me that my money will be disputed into my account and the turnaround time being 7-14 working days. As I'm writing to you now 14 working days has passed and I'm still waiting.

I called them again and they told me that they are still busy with the investigations. I'm so hopeless and just want to advise people that elite mobile is just a scam.

Letta Kgwadi
[protected]
[protected]

They are rude and disrespectful towards they calls they dnt give u a message nor details regarding the call if u are taking a message for ur better half, they laugh at it n then rudely just end the call in one's ear! That is pathetic sales or service...
This is not the first time your guys have been doing this and it's about time u should send them for training on how to deal with customers! Disgusted! Even so with regards to the new act... Just a drop in the ear. No respect

On december 2020 i received a phone call from elite mobile stated that they're alling on behalf of vodacom and they offering me a cellphone device plus 30gig of data and also a shopping voucher of 2000. I accepted the offer and received the device but never received a voucher .when i phone asking about the voucher i was told to wait for 2 debit to go through. I waited in march i phone vodacom again and they gave me the number to call and said it for elite mobile but when i call that number it was now working i call several times every month and the kept on promising that i will receive my vouche i 7 working days up untill today i never received it .vodacom and elite mobile are working hand in hand to rob us

They phone us for a contract and then when we receive the phone it was not what they said. I phoned them back to cancelled and they said they will do it but when I want to go and cancelled my other contracts I found out that Elite Mobile never cancelled my contract and they also never pick up the parcel. Why must I pay for something I don't use if they cancelled it. Account number [protected] and Order number [protected]

Can you please get someone to phone me because 24hours has come and gone and no one phone me yet.

Thanks

[protected]
Antonette

I AM TOTALLY DISGUSTED WITH THE SERVICE IM GETTING!

I have upgraded my contract through telysales last month - making it clear I don't what the package changed just want a new handset. But to my surprise this month im paying R399.99 MORE on my contract AND my package has been downgraded.

I have been waiting for an update on my query 3 weeks (logged 12/4 with Salome) promise was made ill receive feedback 5-7 working days and with total disgrace not even getting a call for your team with ANYTHING for 14 Working days.

After I had to follow up I myself (received great service from Patrick) my issue is STILL not sorted.

I have also logged a request on your live chat Friday 30th...Currently replying in under 6 minutes you stated !?!?!?! Up until Now not even a Good day we will be with you shortly.

I have also logged a complaint on the website requesting a call from a manager before COB Friday and by no surprise - NOTHING

I would like to get this sorted out TODAY STILL

good day

in January 2021 i upgraded one of my Vodacom lines with 5 Gig data and was promised a R3000.00 Pick n pay / Woolworths voucher as well.

i was initially told that the voucher will be issued a few days after the upgrade takes place.
once this never happened, i contacted Elite Mobile again and was told i must wait for 2 month's debit orders to go off, which i then did.

i phoned Elite on 6 April and was told that the "list" will be sent through to vodacom on thursday 8 April. the voucher did not come through.
i have numerous times since then and have been told that the matter has been escalated to Vodacom.

i have been depending on this voucher as promised via the discussion with myself and the consultant. in fact i was phoned twice at the time by elite mobile and 2 different consultants promised me the same thing.
Elite needs to listen to their recordings of our phone calls and they will hear what was promised to me.

i await my voucher, plus an extra R1000.00 voucher for the unacceptable delay.

my email address is [protected]@rocketmail.com
id appreciate for this matter to be resolved by Elite Mobile this week.

My name is donovan dolph. Cell cumber [protected]
I was contacted by elite mobile in december 2020 with a laptop deal, which I agreed to. The understanding being that deduction will be made on a pro rata basis as soon as the delivery of the product was reigistered. To my surprize an amount of r159 and r59 was deducted in december even though no product was delivered. January and february the same amounts was deducted and no product has been received. I have called them - phone continuously got dropped. No response after complaining on their website. They contacted me for another deal and I declined and asked them to stop these deductions. According to them that is not how they conduct business but the reviews on hellopeter shows differently.

On the 29th of November a representative of vodacom phoned me(Jaco Lombard). I asked again and they insisted that they are vodacom and not Elite Mobile. The person then proposed to reduce the cost of 2 of my current contracts that were up for upgrading. I made it very clear that I do not want to upgrade the contracts because I would then not be able to do it when I actually need a new phone. The person insisted that there would be no contract and that they are just trying to help me save money. I then agreed. During the month of December when I checked my accounts online I however realized that they did sign me up for a 24 month contract on both account. I never agreed on that. I phoned vodacom who informed me that it was in actual fact Elite mobile and not vodacom that phoned me. I lodged a complaint with Vodacom with reference 2048396.
The phone numbers in question are: [protected] and [protected]

Upgrade package a mess not as agreed, for almost a week emails are not answered, Salome (consultant) confirmed on 1 Dec 2020 at 13:03 that she will call me still no reply.After sales is non existing. I reported at Vodacom to cancel services immediately due to pathetic unprofessional service fro Elite Mobile South Africa.
See above as well as ref # 2000149 dated 26 Nov 20 and ref #2003565 dated 30 Nov 20 as well as 1 Dec 20

Sales Consultant Shane not trained at all to serve customers, no product knowledge Supervisor not involved at all
They expected to disclose personal details, what about POPI act?
Wrong amount deducted from cheque account on 1 Dec 20, not agreed

Gerda
[protected]

I received a call on 29 sep from a lady called naidoo and she offered me a contract on a phone being persuasive not even giving a chance to check the phone first, so I agreed but within 2 days after checking the phone I called immediately to cancel but month end of sept beginning oct they debited r199 from my account I called them back and they gave me a story of a lie and told me it won't happen again but again month end on 30th nov they debited again r199 from my account... Elite mobile can you guys please bring back my money please this is fraud what you are doing because I don't have anything that belongs to you with me now.

I received a call regarding a data deal, went through all the details and it sounded so good that I decided to accept the offer. The gadget was to be delivered right on my doorstep... Days passed, so did weeks, months followed...

Know, I just noticed that my bank account has been debited almost 4 consecutive months. It's been three weeks now since I complaint to elite mobile to no success...
Seems like this company has no regard to customer service. This to me amounts to theft

Please assist me. Even the phone number on their website takes you nowhere

Mankurwane Jackson Matlou
+[protected]

In September a lady from Vodacom Elite mobile phone regarding 3 of my vodacom nrs are due for an upgrade. I told the lady that I want to cancelled 2 of the lines and gave her the nrs that I want to cancelled. She did not cancelled that 2 nrs but upgrade it without phones and the other 3 rd nr she told me if I cannot decided which phone to take with the upgrade she will only fo a package upgrade and later on if I had made a decision I can just phone the upgrade departement for a full upgrade with a phone. That was not the correct way because I cant do a proper upgrade now. Everything must be on their recordings but I cant get hold of an agent for help. They dont answer the extension or phone me back. A Mr Luyanda Zulu told me on the 6 of November that he wil listens to the recordings and come back in 48 hours. Uptil now nobody come back.
M. Agenbag
[protected]

I was contacted by Elite Mobile 4 times in one week.
On Monday, call 1, I asked the agent to take me off their list.
Day 2, Tuesday - I asked the next agent to take me off their list
Day 3, Wednesday - I asked the same
Day 4, Thursday - this time I told the lady that I will lay a complaint as this goes against my rights
I did not sign up to receive these calls
They then harrass me for a further 3 days even though I asked not to be contacted.
Lets see if it happens today too

They called me last week and offered me a Huawei Y5 lite, with 20 GB data once off, 5 GB data day, 5 GB data night and R150 Airtime per month. The application was not approved, without my knowledge, they didn't notify me and the payment still went off. How can that be right?

I got a data contract with a device from elite mobile. The agent then added a bunch of useless add on services without my consent, or even my knowledge, and effected a debit order on my bank account for this. This is a direct fraudulent action, which they try to hide, as it is about the same value as the total vodacom bill, and they debit on middle of the month, vs the vodacom end of the month deduction. This had intentionally set up like this to hide their deduction. I never got any confirmation or welcome or introductory email or sms for any of these services, and they have not been activated.
I picked this up after months of deductions went of. Then I had to figure out who to phone to cancel this. I did eventually link these deductions (Techzone on my bankstatement) to elite mobile. You then have to call a premium charge phone number and with lots of patience eventuality got the service cancelled. There was no option of getting my money back for previous debit orders gone of. Then the debit order still went of my account in the next month. Phoned elite mobile again, and was promised that my money would be refunded. This did not happen, and to my surprise the debit order went off again. I also stopped the order online with my bank, but this does not help as the money gets deducted again. This means I have to phone elite mobile again, and take more serious action with my own bank to stop these fraudulent deductions. I had enough and plan on pressing criminal charges as it is no less then theft.

Was contacted on 31 Aug 2020 by Elite Mobile agent, R Sura, she was very eager to inform me of this great deal with vodacom. NO phone upgrade with R230 airtime for just R229 and a R3500 gift voucher. I couldn't belief is and said it over the phone more than once. She constantly reassured me that it was 100% legit and that it was a NO phone deal, which I preferred, as I was still happy with my previous phone. She then checked and informed me that both my contracts could be upgraded to this deal. More than once I said it could not be true. But agreed against my better nature to upgrade both contracts. She then advised that I would receive the vouchers within 48 hours. 8 days later I called Vodacom and spoke to Juliet, she the did a conferences call to Elite Mobile, were we spoke to Salome Govender. Juliet and Salome had an argument regarding the contracts, on Juliet's vodacom system the contract stated NO phone deal with the R 3500 voucher, but on Salome's Elite Mobile system it stated that the contract comes with a Samsung phone. Salome then told me and Juliet that if I don't take the phones then I can't have the vouchers and that I should have recieved the phones already. Long story short, Salome said that she would escalate my complaint and that I would have feedback in 5 to 7 working days. On 18 Sept 2020 I called Elite Mobile again, again Salome Govender answered the call and was even less helpful than before and it seemed that my complaint was not filed. On 22 Sept I called Vodacom Customer Service complaining, and the details of my contract upgrades were emailed to me. The agent then transfered me to Mandla from Elite Mobile to enquire about the vouchers, Mandla assured me that I would receive them. He stated that he has requested them and that he would call me back. Today is the 29th of Sept, a month since my upgrade and no call back, no vouchers and no feedback from Elite Mobile. It can not go on like this, I need this matter to be resolved. Elite Mobile was going to charge me for 2 cellphones, which I never received and had no knowledge of, that is Fraud.

They are scammers, I recently we t thru the m they say its an upgrade on your existing account and your a loyal customer that is why they offer the deals
First of all they sed they are sending me a samsung galaxy a21s 64gig internal storage, when I got it it was a 32gig internal storage, they say it is an upgrade meantime it is a completely new contract, when you try to get hold of them they cannot take your call, you must email them I now have to go thru the painful exercise in canceling the phone contract pay vodacom a monthly and hope they refund me another story all together. So if they say the company name elite mobile, note that you are going to be lied to and scammed

I agreed to a package that Elite mobile was offering for R39.00 they give you R49.00 airtime. All went well untill I wanted to do a sim swop. Then Vodacom told me that Elite mobile "owns" my number and I need their permission to do a sim swop. I have been trying to cancel this contract with Elite mobile now for 3 months. Everytime they just say it's been cancelled and I have to wait 21 working days then I can do a sim swop. But every end of the month comes and they deduct the R39.00 and still no cancellation.
They are very unethical and I don't recommend this service to anybody!

Last year October 2016 I was contacted by a consultant from Elite Mobil who offered me a Smart Tablet. I initially said no, but she continued phoning, selling me the benefits etc. so I agreed to have a look at it. I received it and returned before the 7 day period was up. The tablet was never activated. The tablet was collected by the courier company and Elite Mobile confirmed receipt of the tablet.
In October 2016 my account was debited for the tablet. I contacted them and explained that I had been incorrectly debited and again confirmed that they had received the tablet. The consultant Lutchmee advised that the debit order would be cancelled and the money returned taken off would be returned to my account. In November 2016 the debit order came off my account again, so I contacted Elite and was advised that the debit would be cancelled and the money refunded.
To date these debit orders are still coming off each month. I have contacted Elite countless times via telephone and email and I am constantly told the same thing: The debit order would be cancelled and the money refunded.
The consultant who has been responding to my emails (Merlyn Oakes) from Elite now keeps saying that they have contacted Vodacom and the issue has been resolved (as per last email dated 9th May) however this debit order is still in place and no money has been returned to my account. I require assistance to have this issue resolved as I am not responsible for payment, for an item which was returned to Elite.
I feel that this is a dishonest practice as they are deducting money illegally from my account.
I need to have the debit order cancelled and the money which was unlawfully taken from me, to be returned as soon as possible.

Thank you for your assistance
Alphia Naidoo