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Comcast / Xfinity

Comcast / Xfinity review: Wires

V
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4:33 pm EDT
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I have requested that xfinity raise the height of the lines over my driveway as it interferes with truck deliveries. I have been calling for over two years and have received promises that it would be handled but the report tickets get closed without resolution.

My most recent conversation was today, March 17, with the Sr manager of maintenence dept
Sookie #2701361 who told me that this would not be resolved as it's not a threat to service or human life.

Latest ticket number from March 10 is ecm0012536121

Prior tickets were closed. I was told someone would reach out to me each time a new ticket was created but xfinity has never called or texted me other than to send a questionnaire.

Desired outcome: Attach wires to new electric pole that was installed 4 years ago and raise the height of the wires.

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