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Comcast / Xfinity review: Peacock subscription

FSerrano of Danbury, CT 06810, US

Sep 02, 2024 11:05 am EDT

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I've been a subscriber of Comcast / Xfinity service for almost two years.
I was told that I would receive "Peacock" which cost $4.99 plus 6.35% sales tax free for a year, and I though that was ok.
However, I was not informed that if, I did not cancel the subscription after October 2023 that I would start being billed for it at a cost of $2.99 plus 6.35% sales tax.
I notice the charge and brought it up to two of their Customer Service employees at the Backus Ave location in Danbury, CT. But I continue to be billed
for it.
The last time I spoke to someone their I was disputing a $8.49 charge for a modem which was given to me at a visit because they were upgrading and to return the old one when I had an opportunity.
Xfinity claims that I am owe them about $11.36, and that I would not be given a credit for that amount.

Claimed loss: About $34.00 dollars

Desired outcome: For my account to be credited for the charges for a service I did not request to begin with. And, most of all informing me that I would be charge after the free year.

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They claim that the issue was "resolved' then why is there a "BALANCE FORWARD IN MY ACCOUNT OF: $8.18?
I DIDN'T EVEN RECEIVE A PHONE CALL FROM THESE FOLKS. SO, THEREFORE I AM ASSUMING THAT THEY SPOKE TO ME IN AN ALTERNATIVE CITY OF DANBURY. IN AN ALTERNATIVE UNIVERSE.

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+1 (800) 934-6489
+1 (800) 934-6489

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+1 (877) 231-8749
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+1 (800) 741-4141
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+1 (866) 429-2321
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+1 (877) 761-7401
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+1 (877) 543-3961
+1 (877) 543-3961

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+1 (877) 229-5999
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+1 (855) 867-5010
+1 (855) 867-5010

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+1 (866) 950-3789
+1 (866) 950-3789

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Sep 16, 2024