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I've been a subscriber of Comcast / Xfinity service for almost two years.
I was told that I would receive "Peacock" which cost $4.99 plus 6.35% sales tax free for a year, and I though that was ok.
However, I was not informed that if, I did not cancel the subscription after October 2023 that I would start being billed for it at a cost of $2.99 plus 6.35% sales tax.
I notice the charge and brought it up to two of their Customer Service employees at the Backus Ave location in Danbury, CT. But I continue to be billed
for it.
The last time I spoke to someone their I was disputing a $8.49 charge for a modem which was given to me at a visit because they were upgrading and to return the old one when I had an opportunity.
Xfinity claims that I am owe them about $11.36, and that I would not be given a credit for that amount.
Claimed loss: About $34.00 dollars
Desired outcome: For my account to be credited for the charges for a service I did not request to begin with. And, most of all informing me that I would be charge after the free year.
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They claim that the issue was "resolved' then why is there a "BALANCE FORWARD IN MY ACCOUNT OF: $8.18?
I DIDN'T EVEN RECEIVE A PHONE CALL FROM THESE FOLKS. SO, THEREFORE I AM ASSUMING THAT THEY SPOKE TO ME IN AN ALTERNATIVE CITY OF DANBURY. IN AN ALTERNATIVE UNIVERSE.
UNBELIEVEABLE! The problem was NEVER resolved by Comcast / XFINITY. After three or more to their walk-in store on Backus Avenue in Danbury, CT and almost 10 Months after the PROMO they CLAIM they gave me on "PEACOCK" they removed it. However, I received NO credit for those months.
And now my monthly service is $75.00 for their Internet service. Any suggestion on other internet providers in Danbury, CT?
Rule of thumb for xfinity comcast; Never sign up for third party services through Xfinity. If you want an additional service like netflix or one of the other tv related services, you must sign up independently of xfinity, then use your log in credentials through xfinity. It's all a scam, if you surf the free movies section you'll get the majority of peackock and other streaming content for free anyways, no logins required for most of that.