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Comcast / Xfinity review: Peacock subscription

FSerrano of Danbury, CT 06810, US

Sep 02, 2024 11:05 am EDT

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I've been a subscriber of Comcast / Xfinity service for almost two years.
I was told that I would receive "Peacock" which cost $4.99 plus 6.35% sales tax free for a year, and I though that was ok.
However, I was not informed that if, I did not cancel the subscription after October 2023 that I would start being billed for it at a cost of $2.99 plus 6.35% sales tax.
I notice the charge and brought it up to two of their Customer Service employees at the Backus Ave location in Danbury, CT. But I continue to be billed
for it.
The last time I spoke to someone their I was disputing a $8.49 charge for a modem which was given to me at a visit because they were upgrading and to return the old one when I had an opportunity.
Xfinity claims that I am owe them about $11.36, and that I would not be given a credit for that amount.

Claimed loss: About $34.00 dollars

Desired outcome: For my account to be credited for the charges for a service I did not request to begin with. And, most of all informing me that I would be charge after the free year.

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They claim that the issue was "resolved' then why is there a "BALANCE FORWARD IN MY ACCOUNT OF: $8.18?
I DIDN'T EVEN RECEIVE A PHONE CALL FROM THESE FOLKS. SO, THEREFORE I AM ASSUMING THAT THEY SPOKE TO ME IN AN ALTERNATIVE CITY OF DANBURY. IN AN ALTERNATIVE UNIVERSE.

UNBELIEVEABLE! The problem was NEVER resolved by Comcast / XFINITY. After three or more to their walk-in store on Backus Avenue in Danbury, CT and almost 10 Months after the PROMO they CLAIM they gave me on "PEACOCK" they removed it. However, I received NO credit for those months.
And now my monthly service is $75.00 for their Internet service. Any suggestion on other internet providers in Danbury, CT?

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