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I hope this email finds you well. I am writing to express my extreme dissatisfaction with the service I have received from Xfinity since I joined in June 2023. I am deeply frustrated with the continuous issues related to billing and unfulfilled promises made by your customer service agents.
I became a customer of Xfinity in June 2023 with the understanding that my monthly charges would be $95. However, I have consistently received bills that do not reflect this agreed-upon rate.
Despite contacting Xfinity every month to rectify this issue, I have received no resolution. Each time I call, your agents promise that the problem will be resolved, but the incorrect charges persist.
To make matters worse, this month's bill includes a charge of $470.02 for installation, even though no technician has come to install any services at my location. This is not only unacceptable but also a severe inconvenience.
I am writing to request an immediate and comprehensive resolution to these ongoing issues. I no longer want to deal with incorrect charges and unfulfilled promises. I expect that my billing will be adjusted to the agreed-upon $95 per month, and the erroneous $470.02 installation fee will be removed promptly.
I kindly ask that you investigate this matter urgently and provide a response within the next seven days. I believe it is in both of our interests to resolve this situation as soon as possible.
If these issues are not addressed promptly and satisfactorily, I will have no choice but to escalate my complaint to the relevant authorities and consider alternative service providers.
I appreciate your immediate attention to this matter and look forward to a swift resolution.
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I wonder if there is any class actions going on with the xfinity / comcast billing complaints. I was told $127 a month plus a one-time set up installation fee.. do the math that comes to $177. Getting bills (not 30 days after install as they claimed) but within 2 weeks of installation and not only that, they automatically put me in paperless billing, so I just happened to log in online because my son was complaining about the upload speeds so I wanted to see any details with my services, low and behold, there's a bill for $347. something is drastically wrong. I do hope that if there are enough 'bogus billing' complaints that they dont just wind up sending a $2 class action compensation. This is wrong. This is deceptive and this should not be allowed. I propose those who are experiencing the same BS run around excuse-itis they get when they want answers and moreover, a satisfactory solution, contact the attorney general's office and file a complaint. Maybe some package lawyer group will get a hint and get things rolling. Comcast you either need to fire the sales reps who are providing wrongful information, and/or otherwise lying to customers just to get a sale, or train them properly. You just gotta stop F'-ng people over like you obviously are.