Roku
Reviews and Complaints

As someone deeply invested in the world of entertainment and technology, I have mixed feelings about Roku, Inc. On one hand, Roku offers a wide range of streaming options and devices that cater to various needs, making it a convenient choice for many. However, recent reviews have highlighted concerns about customer service, privacy issues, and product quality. It's disheartening to see loyal customers facing challenges with malfunctioning remotes, unexpected charges, and frustrating user experiences. While some users praise the ease of use and content variety, others express disappointment with the lack of support and unresolved issues. As a potential customer, it's essential to weigh the pros and cons carefully before investing in Roku products. Hopefully, Roku will address these issues and prioritize customer satisfaction to maintain its reputation in the competitive streaming market.

I bought a ROKU TV about a year and a half ago, and all of a sudden, half of the channels that I downloaded stopped working. It's been about five months now, and I've contacted ROKU multiple times, but I keep getting the same response: "There is nothing we can do. Contact the channel provider. It is on ROKU." I'm so confused as to why ROKU's customers have to contact a channel provider that ROKU signed an agreement with to provide these channels. Now that it isn't working, and multiple people have complained (Google search it), they have still done nothing about it. ROKU advertised all of these great channels and great services, but it's false. I can barely use it, and I just use my regular cable since it doesn't work. ROKU does not see a problem with it all. They do not care about their customers or the false advertising. I am telling you, do not buy it! You will be wasting your money. After a year, it will seem like you just have a regular TV, nothing new, nothing major. I've seen so many people say the same thing. It's just a way for them to keep getting money. I refuse to EVER buy from them again.

This company is just terrible. They always push out updates that haven't been tested properly, which end up breaking your TV. And when you try to talk to them about it, they act like they don't know what's going on. You can't even opt out of these updates, like you can with Android TV. And if you're stuck with a broken TV, you're out of luck.

People go to the support forum, and Roku acts like they've never heard of the problem before. They blame the TV manufacturers, but when you ask them how a manufacturer could cause their update to be buggy, they don't have an answer. And when someone else reports the same problem, Roku acts like it's the first time they've ever heard of it.

Honestly, it's just shocking. I can understand if a company has bad support, but this is just downright dishonest. How can those employees go to work every day knowing that they're lying to people? It's a really corrupt company that doesn't care about its customers. In fact, I don't even think they see you as a customer. You're just a product that they sell to content providers. That's your relationship to Roku. And if they break your TV, they don't care at all. Not even a little bit.

10 years ago, I started looking for a way to watch TV without cable. I looked at a lot of different options and tried a few, but the one that caught my eye was Roku. I bought it directly from their website and it arrived quickly. Setting it up was easy and only took about 10 minutes. I was able to watch a lot of free streaming channels right away, and since then, they've added even more.

Over the years, technology has changed a lot, but Roku has kept up with the times. I wouldn't buy any other device now, and I've even bought them as gifts for others. The customer service is always great, and the prices are very reasonable.

One thing I really like about Roku is that you can buy premium channels if you want, but you don't have to. You can still watch a lot of great content for free. And if you do decide to buy a premium channel, you can do it all through the Roku website.

Overall, I think Roku is a great choice for anyone who wants to cut the cord. Even if you're not very tech-savvy, you should be able to use it without any problems. I've been using it for 10 years now, and I don't see myself switching to anything else anytime soon.

I bought my ROKU 3800 from Walmart in January of 2019 and it was a breeze to set up and get going. I was able to enjoy all my favorite shows and movies without any issues until May of the same year. That's when I started experiencing problems with the remote. It just wouldn't work consistently and I had to go through the pairing process or hold it inches away from the ROKU stick to get it to respond.

I contacted tech support and they suggested that I use a cable extender to fix the issue. I received the extender, which was only about 4 inches long, and installed it as instructed. Unfortunately, it didn't solve the problem. I contacted tech support again and they sent me a new remote. I put in new batteries and paired it up, but I still got the same results.

When I contacted tech support again, they suggested that I contact my cable company and have them put my router on channel 161 and turn off the auto channel select option. I was hesitant to do this because I didn't want to cause any other problems with my WIFI support. At this point, I had lost confidence in their support staff.

So, I started using the ROKU app on my phone when the remote wouldn't control the TV. It's not ideal, but it works intermittently. Sometimes, if the TV is turned off for a short period, the remote won't work when I turn it back on. ROKU told me that this is due to WIFI interference from my Spectrum router, which interferes with the remote because it uses WIFI to communicate with the ROKU stick.

Overall, I'm still happy with my ROKU, but the remote issue has been frustrating. I hope that ROKU can come up with a better solution to this problem in the future.

I recently purchased the Roku Ultra 4k towards the end of 2020 to replace my older Ultra. At first, everything was going smoothly, but then I started experiencing issues with HDCP, 4K, and sound. I reached out to tech support and provided them with screenshots and error codes, but after being told that my problem would be turned over to the engineering department, I have yet to receive a response. I even tried calling and leaving a voicemail, but to no avail. Chat tech support was no help either, as they told me they were still investigating my problem and would be in touch.

To make matters worse, I now have a new problem where the screen goes black while watching TV. I have had enough with Roku and decided to go through the return process. However, it took a week to receive the RMA number and instructions for the exchange. To add insult to injury, the PO wants $8.80 to mail the Roku back, and when I asked Roku if they would send me a shipping label, they told me they only pay shipping on products within the first 30 days.

I feel that this unit is defective and Roku should pay for the shipping since none of the problems are my fault. To make matters worse, I received the instructions to return the Roku towards the end of last week, and today, Monday, I received an email saying I only have three days to return it. I am not returning the Roku since I refuse to pay for shipping on a product that is defective.

Instead, I have installed a streaming device from another manufacturer that is 4K, and I am very pleased with it. My setup includes a Marantz SR5015 receiver, Samsung Q90T TV, and DirecTV. Overall, I am extremely disappointed with Roku and would not recommend their products to anyone.

I gotta say, as someone who's been in the military for a while and travels a lot, Roku is just the worst. I used it in my barracks on base and it was just a nightmare. Every time I called customer service, they just blamed it on my WIFI. Like, come on, man. I've been all over the world and stayed in so many different hotels, and I can tell you, Roku is straight up garbage.

Their products are just so low quality, and they don't even have any troubleshooting capabilities. If something goes wrong, you're pretty much screwed. I've had so many issues trying to connect my Roku to hotel networks, and even my own home network. And if you look online, you'll see that people have been having the same issues for years, and there's still no fix. All they do is send you a link to a manual or something, like we don't know how to use the product. We're having an ISSUE, people. Help us out here.

Honestly, I wouldn't recommend Roku to anyone. Save yourself the trouble and go with a different company. (Hint: it rhymes with Clamzon Wire Flick.) I switched over to them and it was the best decision I ever made. Good riddance, Roku. Your terrible products and even worse customer service will have you out of business in no time.

I've been using Roku for a couple of months now and I have to say, it's been an interesting experience. I decided to cut my Shaw direct package, which was costing me a whopping $130.00 a month, and switch to Roku. I received my Roku as a gift, so I didn't have to spend any money on it. Setting it up was a breeze and I was able to access Roku's offerings almost instantly.

However, I have to admit that I was disappointed with the content available on Roku for free. Sure, there were a few movies that I missed over the last 20 years that I was able to catch up on, but other than that, there wasn't much else. Most of the channels that I wanted to watch required additional subscriptions, which meant that I would end up spending just as much money, if not more, than I was spending on my Shaw direct package.

In fact, I discovered that Roku offered nothing more than the $30.00 trash package that I left at Shaw. If I wanted to watch current and relevant TV shows, I would have to subscribe to numerous providers, just like I did with cable. The only difference was that I would have to pay more bills and spend more time searching for watchable TV.

Don't get me wrong, Roku does what it says it will do. It brings free content and paid channels together in one place, making it easier to browse. However, it doesn't offer all the shows available from every provider. Roku can only provide shows that it's licensed to provide, which means that there's a lot missing. Roku is happy to constantly advertise what you don't get, so you can subscribe to it.

If you're tired of paying for cable or satellite subscriptions and are willing to watch whatever happens to be on for free, then Roku might be a good choice for you. But if you're looking for something comparable to cable or satellite packages at a savings, then Roku is not the way to go. You might be better off reducing your cable or satellite package or using any one of dozens of services that are just like Roku.

I've been using Roku for almost a decade now and I have to say, I'm not too happy with their customer service. Recently, I received an email from Roku stating that support was ending for one of my original models. They offered a 20% off coupon to their loyal customers if I wanted to buy a new model. I was excited to upgrade and went to their website to use the coupon. Unfortunately, it wouldn't work, so I contacted technical support.

They told me not to worry and just buy the new model, and they would issue me a credit. So, I paid the regular price. However, when I didn't receive my credit after three days, I contacted Roku support again. This was the start of a long and frustrating journey.

I had to go through 5 online chats, 2 phone calls, 7 emails, and 2 escalations just to get my credit. They told me that they couldn't afford to give me 20% off since the device was on sale for $89.99, $10 off the regular price when I bought it. I pointed out that the email didn't say it was not valid if they changed their price or ran a sale. It was just 20% off. And if corporate forgot to include that, why did support tell me they would and follow up in writing that they would.

I even called corporate HQ in Sarasota, CA to plead for help with their terrible customer service team. I left 3 voicemails over a week and a half but never received a return call. I had to escalate my request for an RMA to a supervisor. She kept arguing with me about issuing one until I started counting out loud, "This is my 6th request. This is my 7th request." I started out calm, but I was loud by the time I got to 9. I felt bad afterward, but jeez, they were not going to honor their promise to me for anything. I had the email in writing, and I had an email confirmation that they were going to credit me $20.

They didn't care what they had put in writing, they didn't care what I was promised. It's like the company would go out of business over $20, that's how hard they fought. As a long-time loyal customer, I was disappointed that Roku was going to go to the mat over a lousy $20. I bet they sold my returned Roku as "open box" for $30 or more off.

Overall, I'm not too happy with Roku's customer service. It's a shame because I've been a loyal customer for almost a decade, but I never knew how bad their customer service was until I had an issue.

Roku is a company that I would not recommend to anyone. My experience with their products has been a complete disaster. I recently purchased a streambar from them and it turned out to be a complete waste of money. The first one I received was broken and I had to wait for a replacement. By the time I got the replacement, I was already out of town and couldn't use it. When I finally got to use it, I realized that it was a substandard product that kept rebooting, crackling, and producing muffled sounds. I have had three of these soundbars and all of them have been garbage.

Another issue I have with Roku is their lack of security features. Their devices have no security to prevent unauthorized purchases. This means that if your curious toddler accidentally presses a button, you could end up with a charge on your card that you didn't authorize. When I called Roku to ask for a refund for an accidental purchase, they refused to issue a refund in accordance with their return policy. This is unacceptable and shows that they don't care about their customers.

The only way to contact Roku is through email, which is not convenient at all. They take 24-48 hours to respond, which is not helpful when you have an urgent issue. Their customer service department is worthless and they don't seem to care about their customers' satisfaction. They will tell you what they are going to do and not ask what you want to be done within reason to be satisfied.

Overall, I am extremely disappointed with Roku and their products. I wish they would give me a credit for this piece of junk soundbar and let me send it back so I can get something that works. However, they seem to be more interested in sending me more junk soundbars than standing behind their products. It just doesn't make sense for them to keep paying shipping fees to send a device back and forth that is clearly a subpar piece of junk.

I am a big fan of ROKU and I have been using their products for a while now. I have 2 ROKU 4's, 1 ROKU 3 and 1 ROKU 2. I have never had any issues with them until recently, when the 2 ROKU 4 units seemed to have failed. As per my 3 request tickets #***, *** and ***, the issue started with the ROKU 4 in my living room freezing on the menu screen. I tried to restart it with the screen, but it was still frozen. I then pulled out the "plug" from the ROKU 4 and it started up with the ROKU screen looping. I tried to reset it by holding the "button" at the bottom for 30 seconds or more, but it was still looping.

I went to the bedroom where the other ROKU 4 is and verified that it was working fine. I decided to swap the bedroom unit with the living room unit and the bedroom unit started looping too. I then swapped the bedroom unit and the living room unit back and the bedroom unit started looping as well. I called ROKU Customer Support and went through all the ROKU testing, but the result was the same. ROKU customer support recommended buying a new power unit, which I did, but it was still the same result. ROKU customer support concluded that both units were defective and the only solution was to buy 2 more units since my warranty was over.

I asked ROKU customer support if there was anything they could do for me, but unfortunately, they couldn't replace the devices for me since they were out of warranty. They recommended that I check out the new Roku models available in the market.

Despite being a satisfied and happy ROKU owner, I was disappointed that ROKU didn't offer me a discount on a purchase of a new ROKU unit or want their original power unit back and the old ROKU's (ROKU 4's) back for analysis. I assumed that ROKU did some update that made the 2 ROK4's useless or the power unit somehow "fried" the ROKU 4 and then when I swapped it out for my other ROKU 4 that was working, it "fried" this too.

Overall, I am still a fan of ROKU, but I am disappointed with their business practice in this situation. It's sad that they couldn't offer any help or solutions to my problem.

Not sure which idiot created your scream stream ad, but I'm about to buy a new TV this weekend. It's the most disturbing ad on TV. I have to hit mute every time to avoid a rise on my blood pressure. Thank God my granddaughter works for Best Buy. She will help me find an alternative. You may assume the decibel levels aren't important or that screaming is somehow humorous, but they don't induce a desire to purchase a product. They don't. I'm not sure what age group you're trying to target, but it's not those of us who can afford a new tv.

Two of my favorite shows have been streamed free of charge on Roku for a long time. Today both have been "transferred" to "pay for these" to continue watching on another program. No notice in advance. So in other words, I lost the continuity of the segments completely. No ending without paying for it.

While I'm grateful for the Roku service because it got me off a cable situation and provided some good programs, this is an unacceptable change for them. I challenge those who sit at desks making these decisions how they would like it if it were them.

On October 26 I order Friendly TV which advertises for $6.99. I checked my bank account the same day and saw that they had charged $83.99. I contacted my bank the same day and requested it to be cancel. I then tried cancelling it myself only to find out that it couldn’t be cancel and I was stuck with this PIECE OF JUNK FOR A YEAR.

First of all they stated $6.99 only to bill me for whole year. There was nothing on the app that stated that I had to keep it, but because they knew people would cancel therefore they never told you the truth about it. I plan to go to the Better Business and show they take advantage of elder.

No information received about price increases yet in September I am paying Roku 9.98 Services and 83.99 for Friendly TV which was 69.00.Nothing works on their web page. No one responds to request for an agent. I want to cancel but there is no way to receive a credit from my credit card. Roku's phone number tells you to go to the web page and hangs up. yet nothing is accomplished and nothing works and is not user friendly. The advertising on these channels suck because they keep running ads in SPANISH AND CHINESE WHEN I AM ENGLISH ONLY. The new technology everyone is using is a waste of time and energy because the AI doesn't understand the question.

All times food app, all times home app, All Time sports app, I called Roku told him these three apps showed up and I cannot remove them to save my life they acted like they didn't know anything about it but I could tell in his voice that they did there's no way to remove them I factory reset the whole thing and they showed up again on their own and will not remove so this is some kind of spyware in Roku knows about it or behind it

Seriously, out of all the hundreds of advertisements there are, why does Roku use the same ad over and over? It’s ridiculous that they don’t have a variety of advertisements. I don’t mind watching an advertisement, but listening to the same one over and over is maddening. I watch several channels daily on the Roku channel, and everyone has the same advertisement. Many times I will switch channels when that same ad comes on and it’s on the next channel. I can’t believe you would only use one advertisement for every channel. Please fix this.

Hi! It seems my husband loves all the streaming services and he especially loves all the sports and it is beginning to be a big problem because I can’t watch what I want in tv any more and we have a small apartment and I do need my space sometimes. So please dont show so much sport when we are streaming on tv! Watching tv and binge watching tv is becoming a big problem and it’s very addicting like gambling so please look into this problem and make sure there are less sports when we having streaming channels! Thankyou!

You would think that with all of the technology that we have here in the US that we would be able to design a remote that the battery cover would stay on! I have 8 or 9 remotes in our home and the only one that has a back on it is the one in my bedroom as it is brand new and stays on my bedside table. I am sure that the others endure some abuse as we have had children in the home. To date I have suffered through it till now whenever I go looking for one and it is under the coffee table or couch and now, I have to look for the batteries also sometimes never locating them. Needless to say, I am extremely aggravated and am not sure what you can do short of making a remote with an internal battery and a cradle charger, and a locate chime manually activated from the cradle so you can locate it. I would hope that I am not wasting my time as I have thought long and hard about this problem. I do enjoy my tv time I just need it made easier!

I have a Roku TV but after 2 years, I'm now unable to stream anything from the Roku channel. I just get a black screen. Streaming from the mobile app is broke, too. Only receiving playback error messages. Customer support is nice but still can't get the channel to work after a week. It sounds like they banned my account or blocked my IP address but I can't image for what reason. The Roku channel is free. Just stay away from their products and services. It's garbage.

Ordered three cameras from Roku. Received a tracking number. Waited for the shipment, tracking shows awaiting product from Roku. Called Roku Support Some one with a heavy Indian Accent who was difficult to understand told me to call the USPS. Called USPS they informed me they never received the package. Opened a request with Roku on the chat feature. They sent me the tracking number I already had and closed the request marking it solved. tracking has never updated. Tried Roku community support. No Help there. It has been 3 day trying to get some help. Roku has my money and will not respond or refund the money. I have 4 Roku streaming devices and two cameras and monthly and yearly subscriptions. I am going to cancel subscriptions and sell the streaming boxes after this. Switch to Fire TV I suppose. I have had it with all this.

I bought a Roku TV to watch my favorite shows, but now I'm not so sure. They let me add the app, but then they disconnected it and changed my channels around. Now I can't even find my "favorites" anymore! It's like they're trying to control what I watch and make it harder for me to enjoy my TV. I'm starting to regret buying this TV from Amazon. I give it a rating of 1, and if I could give it less, I would. It's not just the inconvenience of having to scroll through hundreds of titles every time I want to watch something new - it's the invasion of my privacy that really bothers me. I don't even like hearing the word "Roku" anymore.

Me and my wife decided to try out Fubo TV with their free 7 day trial. However, we were surprised to see that we were charged the full price of $86 through Roku. We were confused and contacted Fubo TV, but they told us that they have no control over this and that Roku authorized the charge. We then reached out to Roku and asked why we were being charged for a trial. Roku replied saying that they don't offer a free 7 day subscription for Fubo TV. This left us feeling frustrated and angry.

After doing some research, we found out that this has happened to multiple people before. It's disappointing to see that Roku has been doing this for a while now. We just want our refund and we will not stop until we get it. We will leave reviews on every page we can find until we get our money back. This experience has left a bad taste in our mouths and we will never buy a Roku again.

It's important for companies to be transparent with their customers and not mislead them with false advertising. We hope that Roku takes responsibility for their actions and makes it right for their customers.

The Roku device is a fantastic tool for streaming content. It is easy to use and provides access to a wide variety of streaming services. However, there is one major issue with the Roku stick that is simply unacceptable.

The problem arises when there is an issue with the Roku connecting to the network or the internet. When this happens, the entire device locks up and freezes for a significant amount of time. This can be incredibly frustrating, especially if you are in the middle of watching a show or movie.

It is understandable that network errors and speed issues can occur frequently, but the way the software behind the Roku stick handles these events is simply unacceptable. The programmers responsible for the code behind the software should have taken into account the possibility of network issues and developed a more robust solution.

It is disappointing to see such poor programming practices in a device that is otherwise so useful. The freezing and locking up of the device is a major flaw that needs to be addressed. Hopefully, the developers behind the Roku stick will take note of this issue and work to fix it in future updates.

Overall, the Roku device is a great tool for streaming content, but the issue with network connectivity needs to be addressed. It is frustrating to have such a useful device rendered useless by a simple network issue. Hopefully, the programmers responsible for the software will take the necessary steps to fix this issue and improve the overall functionality of the Roku stick.

I remember buying a Roku Express device about two years ago. I was excited to have all my streaming services in one place, including Amazon, Netflix, Tubi, and YouTube. I thought it would be a great way to watch some free TV. However, I had a bit of trouble with the streaming and tech part, especially when it came to mirroring my smart device. I reported the issue back then, but unfortunately, it wasn't resolved.

Last week, I decided to give it another try and purchased the same device version. I was hoping that the problem with mirroring my tablet and phone for gaming and other functions would be fixed. However, my expectations were once again disappointed. Don't get me wrong, the device is okay, but for me, the main purpose was to mirror my smart device to the TV, and it was a total disaster. Out of five attempts, it only worked once, and even then, I had to force restart the device because it froze.

Despite this issue, everything else seems to work perfectly fine. I can still access all my streaming services, and the device is easy to use. However, I wish the mirroring feature worked better. It would be great to be able to play games and use other functions on a bigger screen. Overall, I think the Roku Express is a decent device, but it could use some improvements in the tech department.

I got a Roku model 1 and it's still working fine, even though I got a newer Roku 4 recently. The Roku 4 has more streaming options than the first one, but it's not all that great. The search interfaces on both are a bit clunky, but they work well enough. That's not the real issue though.

The Roku 4 has too much electronics crammed into a small plastic container that doesn't have any ventilation. It gets really hot and freezes up all the time. I have to unplug it and reboot it almost every time I turn on the TV. It's a real pain. The older Roku 1 works just fine without any trouble.

I tried putting the Roku 4 on some homemade wooden legs to keep it cooler, but it didn't help much. Unfortunately, my return period had already passed, so I had no choice but to keep it. I ended up drilling a bunch of holes in the plastic case to help it ventilate better. That did help a bit, but it still freezes up from time to time. It's really frustrating.

Overall, I wouldn't recommend buying the Roku 4. Stick with the older models or look for something else. It's just not worth the hassle.

I had a really bad experience with Roku. I decided to cancel my subscription to FOX NATION on April 26, 2023, but Roku still charged me for the entire year. I don't understand why I have to pay for a channel that I'm not even using. I tried to talk to customer service, but they were no help at all. They kept saying that they couldn't give me a refund, even though I wasn't asking for one. All I wanted was a credit towards purchasing another Roku subscription, but they denied my request.

It's really frustrating that Roku doesn't seem to care about their customers. Their customer service is non-existent, and they don't seem to be willing to help at all. I wish I had known about this before I signed up for their service. I would have gone with a different company instead.

If you're thinking about using Roku, I would recommend that you think twice. They don't seem to care about their customers, and their customer service is terrible. I would suggest that you look for a different company that actually cares about their customers and is willing to help them when they have a problem.

from my account.

I had a really bad experience with Roku. I've been trying to cancel a CBS subscription that I made through my Roku TV for three months now. I lost my job because of the pandemic, and I realized that I was still being charged for this service. I tried calling them, but the automated line said they weren't accepting calls because of the pandemic. I tried customer support online, but the instructions on how to cancel were so confusing that I couldn't figure it out. I tried to cancel through my TV countless times, but it just redirected me. I thought it was canceled, but I was still being charged every time.

Finally, I was able to chat with someone today, and they helped me cancel. I asked for a refund for the most recent charge because I was unemployed and wasn't using the service, thinking it was already canceled. But the person told me that there are no refunds. I even contacted CBS, but they said that since I purchased the subscription through Roku, I had to go through them. It's a scam, and they're taking advantage of people during a pandemic. They should be ashamed of themselves.

I learned my lesson. I won't be making any more purchases through Roku, and I'm removing my card information from my account. It's just not worth the hassle and stress. I hope others can learn from my experience and avoid making the same mistake.

I've been using Roku for about a year now and I have to say, I'm not too happy with it. Recently, they pushed an upgrade that I think might have caused my Roku to stop working. I can't say for sure, but it's definitely suspicious. So, I tried to contact their customer support, but it was pretty hard to find a way to do so. They don't have any customer support numbers listed anywhere, which is pretty frustrating.

When I finally did get in touch with them, they told me that I would have to pay $49.99 to reactivate my account. Keep in mind, this is an account that I've already had and have been using for a year! It seems like they're just trying to find ways to charge their customers on an annual basis, which is pretty shady if you ask me.

During the year that I've been using Roku, it's often stopped working and I've had to reboot the system. I've also had problems connecting to the internet, even though my Apple TV is sitting on the other side of the TV and has no problem with the internet. It's been a real hassle, to be honest.

At first, I thought the one-time price was worth the trouble, but now that I realize they're trying to scam their customers, I don't think the product is worth it at all. Even if it is a decent product, the level of dishonesty is enough for me to ditch it and find something else.

My wife and I recently purchased a Roku TV during a Boxing Day sale at Costco. We were excited to set it up and enjoy all the features that came with it. However, we were disappointed to find out that we had to pay an activation fee to use the TV. We didn't mind paying the fee, as we thought it would be worth it for the quality service. Unfortunately, we were wrong.

We found that 75% of the channels only worked in the US, which was a major letdown. Even worse, the Roku channel wasn't working at all. We called customer service multiple times to report the issue, but each time we were told that it was being worked on. Unfortunately, the issue was never resolved, and we were left with a TV that didn't work properly.

After a frustrating experience, we decided to return both units to Costco. However, when we called to request a refund, we were told that it was non-refundable. We had a heated conversation with the customer service representative, who tried to blame us for not reporting the issue earlier. Eventually, they refunded our money, but the whole experience left a bad taste in our mouths.

Overall, we would not recommend purchasing a Roku TV. Other TVs don't have hidden fees for their services, and the customer support experience was less than satisfactory. We learned our lesson and will stick to the big providers in the future.