Comcast / Xfinity review: Samsung a 54 phone

I have been ask to switch to xfinity and in return get a a54 for around 32.00 dollars. If I switched to ur company. So I agreed to do so. Xfinity sends me a phone well sent a phone I never recieved because fed x has the right address but the carrier decided to give it to a person by name of bbobby. In 214 ther is no bobby in 214 for one for two thats not my problem but I was told from xfinity to make a police report. How and so embarassing to call waste taxpayers money to file something I have no proof of cause I cannot file a complaint to fed x because im not the sender. Thank god it was a police officer I knew. So I emailed back to ur company. This has been going on since dec 5 2023.

First off, ur customer service dept, half of them need to be fired, went as far as when I ask a supervisor for his superior he hung up on me., laughing like this was a joke because they are foriegn. Repeating myself 3 or more times.

2nd ur company ask me to switch.. And ur company a multi billion dollar company, why should I have to wait to get a replacement phone, it obviously not my fault that fed x delivered it to a bbobby in 214 and had the actual right address for me which was 316 and my name clearly was not bobby my name is heather.. I have fed x on recording admitting that the address on file was correct but for some reason the carrier supposedly let a guy named

"bbobby" sign for it in a securer building.. There is not even a bbobby on our building.. Dont understand why it

Was delivered to anyone but heather scott at 316.. Like its not my fault and I have got the shaft. The messed up part about it, I have had to get bridge pay 3 times at 20 a piece cause I need an active line to switch.. And I have wasted my gas to run get a police report the energy and time wasted 20plus phone calls getting the run around.. Then after I get the police report. I get an email stating my case was closed... Thats just crazy.. Why I provided what was ask. On top of all the [censored] im on the affordable connectivity program low income.. They stated that I could go up to xfinity and pay for another one and they will refund me when the case is worked.. Crazy cause ur customer service sucks they dont comprehend the fact that im on the affordable program.. So I feel I deserve the best phone u git at ur company just for the amount of time energy and money I didnt have... To drive to xfinity 36 miles away and police station for a police report on something I didnt have a account w fed x... Ur customer service center stinks. And most are rude.. I am a loyal customer. Any other person would of told ur company to f — off and switched all services... I really dont mean to be rude by no means, but wat ive had to deal w for my chump change back or a new fone to a company that has a multi-billion dollar is such [censored].