Comcast / Xfinity review: Internet and cable

ok i have been with comcast for over 20 years with it being in 3 different states am a platinum customer. I at end of last contract i was given a 206.91 bill and agreed to a contract for 198,90 or something of this affect. when Jan came it went back to 206.91 a month so contacted and asked to lower bill to below 200.00 the first person was nice but could do nothing at all so asked for supervisor and had to wait for hr or more for the person to call me back was a rude and stern woman. she said no to anything period stuck with a no unless I reduced my tv package the only reason I have the higher end tv package is due to them keep removing channels that we watch me and wife are disabled and only form of entertainment is tv so we had to get a more expensive package due to the channels being removed and put into an expensive package when in 2014 I paid 79.00 for all I have now they refused to work with me to reduce the cost again hrs waisted I feel they care more for profits then the cost to customers. i don't think 206.91 is a fair price and being a long time customer I feel that you could cut 10,00 off the monthly cost to show that you are going to show me the 20 plus year customer that I am appreciated for being a long time customer who paid on time for so long this company is just greedy and don't care about anything but profits and Invester profits margins the more people they lose the higher the cost goes up sad and now when this contract ends I will pull all comcast stuff and say good by for good and will ask all friends and family to leave them as well should be 100 or more people leaving so look out for more cost going higher pay so much for so little also the supervisors due lie to you.