Comcast / Xfinity review: My phone trade in

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From:
[protected]@yahoo.com
To:
FCC

Thu, May 23 at 8:21 PM

Hello,

So i was contacted by xfinity and i mised the call but the person left me a voicemail. They will contact me again tomorrow during certain hours so i can be sure to answer. Here is the problem, this is the same person that contacted me when i filed my complaint with the BBB. This is the same person who contacted me when i filed my complaint with the Pennsylvania Attorney General and now this is the same person who is contacting me with the complaint i have filed with you! I find it amazing that this one person is the only one who resolves disputes for xfinity? I mean i contacted xfinity over 30 times in the last year and i have never talked with the same support agent ever. But now 3 complaints filed and the same person contacts me? Strange. Well this person does not want to resolve this matter, she doesnt want to hear my side of the dispute which isnt even something that she should be disputing. She wont read xfinity's terms and conditions and she has clearly stated that the $800 visa gift card i was promised by over 25 support agents that they were all wrong and that i only get the trade in value i was told 2 months after they received my phone and i had already returned their phone and received a refund. In the terms and conditions it states that if a customer no longer qualifies for a promotion that they are to receive a new offer for their trade in which they dont have to accept or they can receive their trade in back. Thats what it says. When i traded in my phone the promotion they were offering was up to $800 off the purchase of a phone plus whatever your trade in was valued at which you could apply towards the new phone when you received it or they would send you a check. So she is saying since i returned the phone within their return policy that all i get is the value of my trade in now cause i didnt stay with xfinity? So she is saying i get punished for returning the phone and the promotion doesnt apply to me since im not getting up to $800 for a new phone. So since i returned the phone all i get is the value of my trade in. So xfinity gets to keep my $1200 trade in phone and all i get is $102 for my trade in. The only reason i traded it was because i was receiving up to $800 off a new phone and a payment for my trade in of $102! What i dont get is if i returned the phone i purchased then there is no agreement or contract, i no longer qualify for the promotion right since i returned the phone and xfinity terms and conditions state what i mentioned above and she has already told me her decision is final and all im gonna receive is the $102 for my trade in, 3 months ago she said this to me on the phone and i still never even received the$102 like she said. Not that im accepting that but i still never received what she said. So her contacting me tomorrow is not gonna resolve anything, she is the one who makes the final decision on disputes despite me being told for 8 months my $800 visa debit card was in the mail and i would be receiving it any day and it was already approved. Xfinity terms and conditions are on my side, what i was told and promised by over 25 support agents for 8 months is on my side, and how in the world this person gets to ignore everything i have stated is beyond me and on my side, yet this is who is gonna contact me tomorrow to resolve this? So either someone else needs to get involved from xfinity or the call tomorrow already has a predetermined outcome and will not resolve anything! Do you guys understand how much time this has cost me over the last year? And even though i filed a complaint with you it appears my time will be wasted again! So if this is the only person that works for xfinity that doesnt resolve disputes, lies, theft, fraud, unfair business practices and scams then where does his go from here cause this process has been nothing but a joke and will continue after tomorrow guaranteed! I want to go to arbitration then with xfinity or sue them or whatever i have to do to get my property returned or the $800 visa card i was promised. For you to let xfinity continue to get away with this is unbelievable! If what they are doing to me and others doesnt raise your attention, doesnt want to make you put a stop to their fraud and theft and screwing over consumers then all of you should step down from your jobs and let new people get in there that actually will do something! Everything i have said is 100% true and is fact not my opinion and God is my witness! My complaints with BBB and Attorney General didnt solve anything and now lets see what you will do? I dont have high expectations i will tell you that. No one cares anymore, no one does the right thing, no one does their jobs yet they expect to be over paid for doing nothing to help the little guy! Xfinity is a scam! They stole my property and wont give it back. They made promises to me for 8 months and dont care what they said and now im told this is what i get for my property take it or leave it! I returned the phone i purchased why would they think they dont have to return mine or pay me what i want to sell it for its mine not theirs they have no right to my property period! Yet its been1 year and i have got nothing all because i gave their business a chance to earn my business and what a mistake i made! What a mistake! Unreal! If xfinity was the last cell phone company in the world i would rather live without a cell phone than pay them 1 cent ever! I want my day in court cause this company doesnt deserve to be in business, they have no care inthe world about anyone but themselves, they hire the most incompetent people who lie just to get off the phone with you, they wont tell you their names or give you an employee number or anything so there is no accountability ever, everytime you call you have to start your problem over, everytime! The worst experience i have ever had to deal with and xfinity gets away with it. No responsibility, no consequences, no accountability, no nothing