Comcast / Xfinity review: Csr name Marcus. 02/07/2024 aprox 3:00 pm Delray Beach Xfinity store Atlantic ave and Lyons.

Roughly 3 days prior I was given pricing for internet service for 75 mps with my own equiptment autopay from my checking account and paperless billing for $20.

200 mps would be $40. I left and came back 02/07/2024 to purchase the 200 mps $40 plan. A csr by the name of Marcus was who handeled my questions. I told him i wanted the 200 mps plan which was shown to me on my prior visit. He told me who ever gave me that price was totally wrong. He told me minimum speed i could purchase was 400 mps and it would cost me $65 per month. He was very rude in his mannerism and tone. I told him i would let him know. I then went to the receptionist and described the prior sales person who gave me the lower pricing and she summoned him from the back. He came out and subscribed me to the 200 mps $40 as he quoted me prior. Prior to me leaving i went over to Marcus to let him know and his response was maybe he didnt see in in the computer. A blatant lie and walked away from me as i was talking. He totally lied to me and tried to up sell me telling me 400 mps was the lowest speed available where the other rep. Took out a chart showing me the different plans. Marcus new my address since i gave him my phone number and he looked up my account. He totally tried to rip me off and it is a shame to have someone working for a giant company like Xfinity. I hope the proper measures are taken and his human resources file reflects this incident. Please let me know the outcome of this incident and if any other info is needed from me you can reach me and see my account by reaching me at [protected] and i live in a community of 7,200 units and is under contract with Xfinity and this kind of negative press i am sure Xfinity does not need.

Thank you for your time and understanding and would like to know what the outcome will be.

Marty Zeiger