Comcast / Xfinity review: iPad Xmas deal. Add a line get a great discount on the iPad 10th Generation

So called to change address. Your employee suggested mobile.

Then the nightmare began. The rebate on my phone was $200 where every else it was worth more.

I would replace my 11 myself. Send me a SIM card and put my line to xfinity from T-Mobile.

You couldn’t get it changed. So I got the SIM card and it was hours trying to activate it.

The time to call back was never honored. 1 would be 4. So get the iPad we have a great deal on the iPad 10th generation. Second line free for a year. So I ordered an iPad did it all and never got an iPad. When I called they say an email wasn’t answered. It was in your email instead of the one I’d always used.

It was an email sent to confirm after the order was complete.

I don’t get my email thru you. You’ve always had my normal email.

The employee said nothing about one more email in a file not on my system. I had spent so many days and you still weren’t getting things right.

So I said iPad new line. I’ll do it.

I did everything I was told to do.

The deal is now gone and I’m not going away.

The activation process was intolerable and slow. They couldn’t solve it so they talked me into an iPad.

Your employee said,”Just get a second line and the iPad and activate the phone in store.”

Way too much trouble for nothing.

They haven’t even activated my phone yet and it’s been 4* calls that all lasted at least an hour.

I want what I was promised on the bad. The employee indicated I needed to call and activate the iPad when I received it.

10th generation, 10.9 inch display for $310 total.

Please respond this was brutal and egregious and in the end got literally nothing.

Thank you

Neil shaw

[protected]@gmail.com