CB Satellite and Cable TV Comcast / Xfinity New installation of TV/Internet

Internet

sue conner of Tucson, US

Jul 15, 2024 10:28 pm EDT

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On 7/15/24 Xfinity tech was here to install new service for TV/Internet. As I

found out this is all new technology for me. He set up lines for TV/Internet. TV

on and he shows me channel changer-again all new to me. Voice activated.

He started pushing buttons while trying to tell me what they were all for. I told him I had no idea what he was talking about to slow down, etc. He tried again and made no sense to me as we did not get channels I asked for. I asked him if there was a booklet or papers showing how to use this "thing" and what channels I can get with names and corresponding channel numbers. He said it was all on the TV and there was no little booklet to help me understand this new

method and he left. Nice man but not very informative. It took me over 20 minutes to activate my Mail account and I still cannot access Facebook. Between the TV/Facebook problems I was on the phone for not quite (3) hours

with nothing accomplished. Basically I was informed Facebook was my problem. I have tried all avenues with this re-setting and get no where. I

Desired outcome: I would appreciate a response.

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Comcast / Xfinity phone numbers

+1 (800) 934-6489
+1 (800) 934-6489

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+1 (877) 231-8749
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Hospitality - Questions & Ordering

+1 (800) 741-4141
+1 (800) 741-4141

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Ethernet - Customer Support & Care

+1 (866) 429-2321
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Business VoiceEdge - Questions & Ordering

+1 (877) 761-7401
+1 (877) 761-7401

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Business VoiceEdge - Customer Support

+1 (877) 543-3961
+1 (877) 543-3961

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PRI Trunks - Customer Support

+1 (877) 229-5999
+1 (877) 229-5999

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Hospitality - Customer Support

+1 (855) 867-5010
+1 (855) 867-5010

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Upware Marketplace - Questions & Ordering

+1 (866) 950-3789
+1 (866) 950-3789

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comcast_privacy@comcast.com

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1701 JFK Boulevard, Philadelphia, Pennsylvania, PA19103, United States

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Sep 07, 2024