DISH Network
Reviews and Complaints

On April 28th 2023 I called to disconnect my Dish service. The rep said his system was down but he would take care of the disconnect. I received an email that show this transaction. That a box would be sent to return equipment within 60 to 90 days. Dish continued to charge me for their now discontinued service. Two times taking money out of my bank account. I and my bank have disputed these charges. I have tried five additional time to cancel with no success. Dish is incapable of disconnecting my service. Not a good business model. Filed a BBB complaint!

I have been loosing channels consistently I called them on Saturday June 21st. I got customer then was told I would have to talk with technical. The stated it would be 45 minutes before they could call me back. 90 minutes no call back. I called again and decided to stay on hold over an hour (listening to bad music) no answer. I called again customer service wanted to send me back to technical again. Nope that wasn't happening. I went to the local shop they called dish and was told it would be 2 hours before they could issue a work order. Seems like they don't want to give me service just to send them over $150 per month. On Friday July 28 I will be canceling DISH and going with a local provider. I will also let other people know how terrible dish is. I am now down to 4 maybe 5 channels. They kept trying me to get the hopper, never said they would even look into the "Complete loss of signal".

I returned my equipment to them and was hit with a $486.59 charge for NOT returning it. I called and they advised that yes...they do have my equipment but they haven't scanned it back into their system. That isn't my problem! I told them I wanted my credit card refunded with the $486.59 and the $43.47 (over payment on my list bill). They advised that they have credited my card and it would take 24 hours. Well, we are at 72 hours now and no refund on my card! I logged into my account and it shows I have $530.06 in "new tv charges" with a balance of $0.00. They also state I did not return all the equipment. YES I did!

I have repeatedly called your company for help in obtaining my promo mastercard. Just trying to get through on your phone is a hassle. I was told they would call back in 45 minutes, they never did. I ended up calling your company back and I have spoken to 6 people from customer service and have gotten no where. They keep telling me to go on line and download my Direct tv bill and I have tried so many times it locks me out now. What kind of scam are you trying to pull. We are senior citizens, handicapped and not computer literate. We asked if we could mail in a copy of our Direct tv bill but they insist we have to do it on line. We cannot get the bill to go through because it won't accept our password. I am totally frustrated and beginning to think you are making it so hard so you don't have to give us the credit card at all. Not a very good way to start out a business with new customers!

I signed up for dishtv under 3 year contract set monthly fee, no additions, showtime, etc!

First few months were ok, then a glitch happened and it was impossible to notify them when they overcharged my account totalling $275.00 by june 2023.

On june 15th: I called to notify them that I was not paying them anymore! Thus getting new service elsewhere. So, they send me a demand letter notifying me they would draft my bank account $368.79. Not!

Put stop payment on account. Cost $30.00

I have notified, complained and updated this situation currently to the bbb!

Cindy phillips

Dish agreed to a New old-style receiver, which was sent to replace the old reciever that quit working. The reason for this request was because my husband has Alzheimers and is unable to learn new processes. Because my contract had expired, I entered into a new 24 month contract in order to keep my bill from increasing substantially. At this time I have 23 months remaining. This was recent. The past few days I noticed I was unable to access some of my programming. I thought it was probably a glitch until I lost the weather channel Interactive. It was completely gone from the lineup. When I agreed to the new contract, I was not informed that I would lose programming One month into the new contract. I believe this is illegal to enter into a contract and change its content before its fulfilled. IE loss of programming. I was lied to by omission.

I would never entered into this contract had I known I would lose programming, especially the Interactive weather channel, which is my main reason for having Dish.

I have 2 complaints. My promotion ended so I called and was offered Loyalty promo. Promo was never applied. I found this out 2 weeks later when I called them with another issue. They fixed promo issue, and offered a free “upgrade” called Hopper Plus. Free upgrade with $95 service fee to hook it up OR I could sign up for insurance “protection package” for $10 a month.

The second agent was a very nice guy who helped me get around this problem. I was already annoyed on my third call because I’ve had nothing but problems w/upgrade. Half the buttons on the remote don’t even work anymore. The system freezes and my tv even shut down and I couldn’t restart it. I called customer service to remove the upgrade and like a parrot, she kept repeating “no we can’t downgrade the system” over and over. Customer service is one of the worst I’ve experienced.The agents are basically salespeople w/poor English skills unhelpful, inconsiderate and unfriendly whose main goal is to end the call as soon as possible and push new svcs and plans FREE…for one month. I asked to speak to a supervisor and she repeatedly asked me for what purpose! It is clear this company is out for blood- can care less about their customers satisfaction. I would cancel but once you’re roped in for another 2 years you have to pay through the nose…you’ll be paying some ridiculous fee EVERY MONTH for the remainder of contract. I’m so sorry I got the upgrade. I had Dish over 20 years ago-it was wonderful then. But I caution you Dish is not what it used to be. I am sorry I didn’t cancel my Dish service when I had the chance.

I received an email showing DISH has billed me $112.61. I sold and moved out of my home in Texas a month ago. I scheduled DISH service to be installed in my new home in New York the latter part of July. Today I've tried to chat on line with someone to no avail, then I called. I have never spoken to such ignorant people. The man on the phone could not understand what I was trying to explain and he kept telling me maybe there is a satellite dish at the home I am buying and the people are using it that's why I'm being charged. Unbelievable. Then he told me I was being charged for the equipment that I was told to bring with me to be installed at the new residence later in the month. The fact remains there has been no equipment in my previous home, nor television watched in over a month; however, DISH is charging me. I have been unable to get anyone to understand what is transpiring. I am totally fed up with this entire situation and am considering canceling DISH altogether and will go with another cable company. This is totally beyond preposterous.

I switched to Dish in November 2022 after receiving a promotion for lower monthly cost and a $500 gift card. In march, I called about the card and was told I had to go on line and request it- which I did. In April I received a scuffed up card with no security code on the back so the card company I was directed to call would not authorize it. The card company stated only Dish could reissue the card. Dish stated that only the card company could reissue the card. I asked to cancel my account. Finally got someone how sounded like they knew what was happening. Waited 2 months for the card to be reissued No card. Called the card company who referred me to Dish. John at Dish had all the information that had previously happened even the call on May 9, 2023 when the reissue in 6-8 weeks was promised. then he referred me back to the card company ( which states they can't issue the card) At this point I am sure the whole thing is a scam. It now is July, 7 2023.

I never received and Installation of services and paid $157.00 for installation to my home. After never getting service , I requested $159.00 to be returned and as of this Day, i have received nothing. i am forwarding my complaint to a local TV station for Assistance. date is 7-6-2023. The service was for Home Cable was done over the phone NOT AT A STORE.

My dish service keeps going out, it went out 2 days ago for no reason while I was watching. After going through 30 min of their checks, they agreed to send a tech out between 8-12 the next day. Tech never called, texted, or showed up. On the dish app it showed no tech came near our house! Then the app said at the end of the day that the tech went to our house, we weren’t home so he left a door hang to reschedule! Total lie! Now, once again we are paying for days without dish and it’s their fault!

i have called them every other day to get a return label for their equipment and every time they said it was being sent to me email i call again telling them it was not in my email they would tell me again it should be there by tomorrow i check the next day and its the same thing they have opened a collection on me for failing to send it back for 680 dollars they have done this to me for over a year i will never do business with them again

Two payments were sent to Dish in March. I have contacted Dish three times and was told the first representative did submit an order for the refund.

It is now mid June and still no refund. I have confirmed with my Credit Union that a refund was not submitted. Yet, Dish takes my payment each month.

The excuse of computer problems is no longer valid or acceptable.

I have had Dish for over 20 years. In the last couple of years the price continues to increase every month. The channels all have more commercials and mostly convert to info-commercials after midnight. It makes me, the paying customer feel very unappreciated by Dish and the networks. I realize that you have no control over the commercials. You do however have control over what you charge me monthly versus what stations I can view. Dish also falsely says you have more viewing stations for the amount you pay. Dish knows that the majority of those extra channels nobody really watches. This makes streaming more appealing. For the past couple of years and mainly the previous six months you have repeatedly informed me that I must get the Hopper system.

At the beginning of 2023 one of YOUR REPS TOLD ME ON THE PHONE THAT IT IS MY FAULT THAT I AM LOSING CHANNELS and it would only cost me an extra $20 a month for the Hopper. I said I would switch over at the same price. He countered and said that the Hopper is superior and again that it would be my fault every month that I lose channels. I said that unless Dish would compensate me for the increased prices and channels lost that I would not comply. This rep was a guy that should not be in customer service. IF IT IS TRUE THAT YOU RECORD CALLS THEN THAT EITHER MEANS YOU DO NOT FOLLOW UP ON CALLS OR COMPLAINTS AND DO NOT CARE or YOU DO NOT RECORD CALLS AND SHOULD STOP SAYING THAT YOU DO. STOP LYING TO PEOPLE WHICHEVER IS THE TRUTH.

My father got the Hopper switch a couple of years ago. I recently stayed at his place for a few days. While I was there I tested out the Hopper. I am unimpressed. Hopper claims you can watch TV with no commercials. This is only true after you have recorded the show. This is false advertising. Also, why would you change the controller, thus forcing someone to have to relearn the buttons and have the light on in the room to see what you are pressing. After 20 years of a controlling familiarity this sucks.

I received a letter in the mail saying I would lose service on July 11th, 2023.

Now it is June 12, 2023 and I have called and canceled Dish service. They offered me the same price monthly and free conversion to Hopper. They said the price would remain the same for 3 years. I declined the offer. They then said they would refund one month. I declined. They then said that they would reduce my bill $40 per month and again I declined.

I told them I received no offers or compensation before until today. I explained that if Dish really cared about keeping customers that they would have REDUCED MY MONTHLY BILL EVERY TIME I LOST A CHANNEL and recommend at the same time the need to switch to new technology. Dish EXECUTIVES had the ability to offer me something for MONTHS. However, Dish chose to continue making maximum profits for a service that gave less to the consumer every month. This is akin to paying full price for a DVD collection and only being allowed to watch a couple of them.

CAPITALISM IS A GOOD THING... GREED IS NOT!

Dish Network executives poor marketing concerns for a 20 + year customer over Dish's profit margin caused you to lose me as a customer.

I will tell as many people as possible about how TERRIBLE a company Dish Network is. I do not blame the majority of Dish reps... they are just reading from a script to keep making the higher ups more money.

Dish Network you should be ashamed of your business practices. Again, I will be sure to tell everyone about how bad you treat people.

I have always paid my bills and do not like paying late. Within the last two years, the cost of DISH has increased with my food costs, gas utilities, and my other bills. I am unable to stay within my budget. I am struggling financially and have contacted DISH to obtain assistance through promotions. I have received assistance in the past and recently I am being told that I am not eligible for anything. I am being told that because I have a package that is basic, there are no offers DISH could provide me. I have not changed my service package and I have not had all my basic channels. I do not think it is right for me to continue to pay more for a service that is limited and lacking all of the basic channels. They have shared that they are working with the stations and trying to come to an agreement. Today, when I called DISH, I was spoken to inappropriately by a representative. I plan to terminate my services if my son is not able to assist me.

To Whom It May Concern,

My account number is [protected] and I was double billed $73.63. Once on 4-20-23 and then again on 5-1-23. I did a live chat with a rep on May 1st explained the situation and asked for a refund and was told the money would be put back in my checking account 17 days later. I never got the refund.

I did a second live chat and was told the money would be refunded on May 29th. I never received it.

I did a third live chat and was brushed off when your rep said that the refund was put through to my bank and there was no way that DISH could check on the refund.

I contacted my bank and they tell me there is no sign that DISH made any attempt to send them a notice of a refund.

You have my money and I want it back. I am a senior citizen on a fixed income and need that money to pay other bills.

It is extremely difficult to watch a show from beginning to end. It will freeze half way through. Screen will go dark and after several minutes the message starting up. appears. Now I have missed the show that I was trying to watch. Techs can talk me through getting back on. Waiting for the tech and the time it takes I hve completely missed the show. My bill was raised $6.00. Come October I will not be renewing. The promotion will expire and I will not pay more money to not watch t.v.

6/5/2023.

We've lost most of our channels with message saying partial or complete loss of signal. Went through the steps of looking for obstructions, loose connections, and basically rebooting the receiver, all to no avail. Finally called the service number, got passed along to a couple people and finally was able to make an appointment to get a tech out. At this point, she tells me that the amount due today is $95. Since when do you pay for technical support before they arrive? As this was over the phone, how am I supposed to know that it was even Dish, and not someone running a scam?

When the technician came out to install Dish at the start of April, I said I didn't want to allow my dish system to have internet access. Even though I found out later that Joey 4 doesn't work with Hopper 3 unless internet access is allowed, the tech installed them together anyway, and set up Hopper plus, which I didn't want.

So, I was left with a system where the hopper and the joey didn't work together well, but that wasn't the end of it. It took a month and a half of the Joey randomly turning off the TV multiple times a day and not having the correct info from the DVR option before a phone customer assistant figured out the problem: the original tech had not only given me wrong joey, but had also not run the software update on the hopper.

After that problem was solved by a very good phone tech, the problems did not end. The joey refused to let me remove four channels from my favorites list, and was completely different from the favorites on the Hopper. Some years ago, when I had the hopper and wireless joey, I had the same favorites on both. This wasn't possible now. Further chats with various techs told me that I could get that problem resolved by giving up the hopper plus and joey 4, and instead having the wireless joey.

I was advised that my programming and other charges would not change. However, the last tech with whom I spoke said I would have to pay an additional amount to make the change, even though the tech who installed the system originally did not install the only thing that would work for me: hopper 3 with wireless joey. And, the tech would not set up a tech visit unless I paid $53.75 up front. I had no idea what that amount was for! There should have been no extra amount to fix a problem that I did not cause. In addition, I just got a bill for the next month that, instead of being $114.05, is for $140.11. What happened to the guaranteed rate?

When the tech came to install the wireless joey and the access point, he took the joey 4 and the hopper plus with him.

What is going on, and why doesn't Dish fix their mistakes without charging the customer extra?

I'm very unhappy with Dish, and feel that Dish has violated the contract!