DISH Network
Reviews and Complaints

On 9/11/2023 I called Dish and cancelled my service and informed them to send out Box for Equipment return I logged into Dish Network account on 9/20/23 to ask where Box was so I can return the Equipment its states we're currently experiencing a delay with Equipment return Kits please be advised that delivery could take up to Three Weeks There will not be any tracking info during this time What kind of Operations is the Dish Network running they are not very good at Customer relations as far as I'm concerned I will never deal with Dish Network or there affiliate Sling TV dis satisfied Cusatomer Edward J Dushane

I haven’t had service since July for my rental property and they told me that they couldn’t get a technician out until September 27.And they are charging me for service that I don’t have. I have been on the phone with them continuously and been put on hold for several times for 30 minutes or more.They now say that I have to pay for service and they will give me credit for one month.They are charging me to cancel my service and mailing components back.

I've been a customer for 4 years. I'm trying to cancel my service due to removal of local channels. I've called 3 times and as soon as I say I'm canceling they put me on hold. I've waited an hour twice already and I'm trying again and am at 36 minutes. I just want service cancelled and money returned for portion of month not used.

Now they are charging my an early termination fee even tho I've been a customer 4 years. They also are charging me $20 each for 5 boxes to send them back and that there is nowhere to drop them off

I have been a customer for nine years and have decided I no longer need DISH. I called three times the number provided and after speaking with three different agents who told me that they would transfer me to the appropriate department the phone was either disconnected or no one ever answered after 30 minutes of waiting. This occured yesterday afternoon at 2:45 pm on Sunday 9/17/2023.

How can I cancel this account?

We lost our local abc affiliate last nov (2022) yet dish expects their customers to still pay the full monthly rate when all the channels their particular package has.

Each month starting in dec 2022 i've had to call dish and negotiate a measly $5.00 reduction (for 3 lost channels) in my monthly payment.

This is getting real old. I may be moving to another service. Been with dish for over 20 years.

Sad.

I contacted the DISH customer service and waited a lengthly time period before I was connected to a representative. I explained that I wanted to cancel my contract and needed my final bill.

The line must have gone dead and this representative never attempted to contact me to finish the procedure.

Now I am again on hold trying to cancel.

I would appreciate it if I could obtain my final bill and send the box to return the equipment .

I was suppose to get a new contract for 2 years, through my email to be signed, this included all new receivers including the hopper 3 DVR with the americas Top 200. I did not receive the contract or the new equipment, I called to cancel my service, and they are trying to tell me I have signed up for 2 more years (ask for copy of contract that I never received or signed) I was paid up until September 17, but they cancelled my service immediately, I called Dish back and telling them I was paid till the 17, the day I ask for service to end, and they would not turn service back on. Thank god I have a small tv antenna for my locals and smart tv.

We have not had local ABC Orlando Florida station service since the beginning of 2023! We pay for the local services but haven't seen any results. Enough is enough settle the damn contract because time is really running out to switch to different cable services regardless of penalties!

A customer for over 20 years but even my patience is wearing thin!

Have lost several channels due to "lost signal "--have aimed the satellites as instructed by person at DISH ,everything done as instructed--checked my wires,connections and asked them what next--well the person said that they can send a technician out for $ 95.00 ,if I don't want that they can cut that price if I choose a monthly maintenance program for a fee ! They said that I should upgrade my equipment as well--I was complimented for being a DISH customer for 23 years--haha not for long though if I can find other alternatives ! I am living with the loss of channels ,a lot of money per month for garbage channels !

I have reported to Dish that my modem shuts down 4 or 5 times a day for 15 minutes, sometimes long. I have been scheduled 4 times for a tech to come out and replace my modem. And 4 times the tech has failed to show. This is shoddy service for a long time customer. I want my modem replaced and I'm not waiting another week, I've been waiting 2 weeks as it is. Either fix it or I cancel my service, its as simple as that.

I was told to pay one amount on my bill I paid that amount the next monrning my services was off I called in and was told that the computer made a error and didn't charge 19.99 and that my bill dropped and that I had to pay that amount to get my services back on graned I spoke with a agent whom told me to pay the exact amount I paid and i did Dish didn't try to even do anything for me not good company no good customer service don't try to help there customers whom has been there for a long time they are terrible company I am sending back everything to them monday! I paid 259.94 what I was told to pay total amount.

I wanted to report that there are at least two movies erotic eats and stealing lust that should be X rated that are showing up as R rated under free movies under on demand.  I think because they are showing up as R rated the parental controls are not blocking them but I also have to block nudity and it is not blocking it either.  You need to remove these movies under free movies under on demand due to this issue.

Have a vacation rental where guests expect to have the equipment working. On of the units, we have 3 in this home, is not working. Called customer service to have a technician come and diagnose the problem and have it fixed. Was told over and over I had to be there, (It is a rental, I am not there) or have my guests call and see what the problem is before they could issue a work order. I am not putting my guests in that position, why is it so difficult to call, say there is a problem, AND have them come out to fix? I will be looking for another provider who has better customer service when there is a problem.

My bill keeps getting raised by DishNetwork. With no changes in programming, no equipment changes, no movie rentals absolutely nothing. Then experiencing loss from Dish of channels such as NBC and WeTv. Which they made no adjustment in lowering our bill with such loss of channels on our line up. I’ve been calling DishNetwork over and over again since early this year for a resolution. With no resolution. Only thing they did for me, a customer of over 20 years was to lower my package. I was told my bill is so high for one reason is I’m paying $22 a month for the recording feature on my equipment. I never use and didn’t want. When they installed it they said you won’t be charged if you don’t use it. Today Dish told me they always change customers for equipment no matter what kind of equipment you have. I was on the phone today with three (3) different people. What used to be a wonderful company is no longer customer oriented. I think they need new management for starters.

'Must speak with a customer service representative' to cancel service (cannot chat or email or send letter in regular mail), but noone answers the phone - 54 min and counting. Called again on a different phone as experiment and chose to 'change programming', and someone answered the phone within 4 minutes. Seriously? Now this man had to 'transfer me to the cancellation dept, where I ended up on hold as well', despite my request not to be transferred to a hold loop.

This company has no respect for anyone's time, and apparently makes cancellation super hard - I can only assume - in hopes that people won't have time to waste holding on the phone. Absolutely ridiculous. May contact BBB about this as well - once I see how long I'll be on hold - but chances are the call will just 'drop' at the one hour mark. Again - ridiculous. Shame on them.

I called dish network to ask when my 2 year contract expires and was told that it was expired so I asked the agent if I could cancel with no penalties and he said yes. So I made arrangements to switch to cable TV because I have problems every winter with my satellite dish getting covered in snow and the TV not working and I have to climb on top of my roof and clean it off. And I am going south this winter and Airbnb my house and I can't have that problem my guests are not going to climb on the roof. So I got my cable TV equipment and Installed it and started my service and I called dish network and the agent said I had 9 weeks left in my contract and I couldn't cancel without having to pay for the remaining service plus a 500$ early termination penalty. He said they had no record of my phone call and basically was calling me a liar that I talked to anyone there I got angry swore at him and hung up. I want my contract cancelled and no penalties or cost to me for their employee error telling me that my contract expired I would have waited for it to expire if I was told that I had 9 weeks left I just don't think that I should have to pay for two television services and only use one because of their mistake I can get my phone records to show that I called them at how long I was on the phone with them.

I received the $400 gift card, registered it as instructed. The phone call indicated the card was active. The call informed me I could use it to purchase online, and in person. I tried to use it online and the card was rejected. I tried to use it to purchase gas for my car, and again it was rejected. I called the Mastercard company, Alviere, and the customer service rep indicated my card didn't have a primary address and that's why it wouldn't work. Called DISH customer service rep and he told me the primary address was filled out so the card should work. Went to the gas station and the card was denied. Call Alviere and again was told the primary address at DISH wasn't filled out. Called DISH again and this time was online at my DISH website. Explained this was the second time I had called and what was wrong. They told me to call Alviere. I tried to use it for the third time at the grocery store. Denied for the third time. I'm going to call DISH one more time and request a new card. If that doesn't work I will broadcast that DISH is not work your time and move on. I'm tired of spending time on the phone and getting no where.