DISH Network
Reviews and Complaints

9.26.23- We are paying for channels now blacked out over greed but yet we are still expected to pay our monthly charge? Not fair...definitely considering paying the 1 year early termination fee (another rip off to consumers) and going all streaming which appears to be the way to go these days anyway. Then they make you hold on the phone for over an hour (yes I waited and multitasked), then they disconnect you. Customer service rating a big fat ZERO.

Many many times I have called dish network once on hold over 2 hours. When we watch a series on amazon, after every series screen goes blank you must push the red reset button and wait for the TV to reload. Called and not fixed or any reason why this happens. The voice button on remote does not work talked with 2 people and they said give it 5 to 7 days someone will look into it. Tomight I called trying to find out how to get the PBS app or where to find it, I spoke with 2 people one had me download the PBS app on my phone, Really! I will be looking for a new TV service tomorrow. Why after they get you signed up to they stop trying to keep your business. Someone needs to fix Dish Network.

8 months ago, we decided to switch to Dish tv We were told we were locked in at 109.60 a month for 3 years but you raised our account $10 telling us it is for insurance. In my mind this voids our 3-year contract, and I can now cancel at any time?! I sent this question and got an answer that was not my question. I feel quite strongly 3 years means 3 years the nice young lady on the phone when I called gave us the outdoor channel free for 3 months to try and help but this does NOT satisfy my question can I now cancel without a penalty. We feel lied to by this company!

I had dish for 4days had to call them 2 times every day to try and get it working every day. So I called them and told them to turn it off so they sent me a bill for $581.27 iam not paying that I got no service. If it does not work the first 4 days its not going to work for 2 years I got it on the sept.12 and got rid of it on sept 15 they trid 7 times to make it work...

On 9/11/2023 I called Dish and cancelled my service and informed them to send out Box for Equipment return I logged into Dish Network account on 9/20/23 to ask where Box was so I can return the Equipment its states we're currently experiencing a delay with Equipment return Kits please be advised that delivery could take up to Three Weeks There will not be any tracking info during this time What kind of Operations is the Dish Network running they are not very good at Customer relations as far as I'm concerned I will never deal with Dish Network or there affiliate Sling TV dis satisfied Cusatomer Edward J Dushane

I haven’t had service since July for my rental property and they told me that they couldn’t get a technician out until September 27.And they are charging me for service that I don’t have. I have been on the phone with them continuously and been put on hold for several times for 30 minutes or more.They now say that I have to pay for service and they will give me credit for one month.They are charging me to cancel my service and mailing components back.

I've been a customer for 4 years. I'm trying to cancel my service due to removal of local channels. I've called 3 times and as soon as I say I'm canceling they put me on hold. I've waited an hour twice already and I'm trying again and am at 36 minutes. I just want service cancelled and money returned for portion of month not used.

Now they are charging my an early termination fee even tho I've been a customer 4 years. They also are charging me $20 each for 5 boxes to send them back and that there is nowhere to drop them off

I have been a customer for nine years and have decided I no longer need DISH. I called three times the number provided and after speaking with three different agents who told me that they would transfer me to the appropriate department the phone was either disconnected or no one ever answered after 30 minutes of waiting. This occured yesterday afternoon at 2:45 pm on Sunday 9/17/2023.

How can I cancel this account?

We lost our local abc affiliate last nov (2022) yet dish expects their customers to still pay the full monthly rate when all the channels their particular package has.

Each month starting in dec 2022 i've had to call dish and negotiate a measly $5.00 reduction (for 3 lost channels) in my monthly payment.

This is getting real old. I may be moving to another service. Been with dish for over 20 years.

Sad.

I contacted the DISH customer service and waited a lengthly time period before I was connected to a representative. I explained that I wanted to cancel my contract and needed my final bill.

The line must have gone dead and this representative never attempted to contact me to finish the procedure.

Now I am again on hold trying to cancel.

I would appreciate it if I could obtain my final bill and send the box to return the equipment .

I was suppose to get a new contract for 2 years, through my email to be signed, this included all new receivers including the hopper 3 DVR with the americas Top 200. I did not receive the contract or the new equipment, I called to cancel my service, and they are trying to tell me I have signed up for 2 more years (ask for copy of contract that I never received or signed) I was paid up until September 17, but they cancelled my service immediately, I called Dish back and telling them I was paid till the 17, the day I ask for service to end, and they would not turn service back on. Thank god I have a small tv antenna for my locals and smart tv.

We have not had local ABC Orlando Florida station service since the beginning of 2023! We pay for the local services but haven't seen any results. Enough is enough settle the damn contract because time is really running out to switch to different cable services regardless of penalties!

A customer for over 20 years but even my patience is wearing thin!

Have lost several channels due to "lost signal "--have aimed the satellites as instructed by person at DISH ,everything done as instructed--checked my wires,connections and asked them what next--well the person said that they can send a technician out for $ 95.00 ,if I don't want that they can cut that price if I choose a monthly maintenance program for a fee ! They said that I should upgrade my equipment as well--I was complimented for being a DISH customer for 23 years--haha not for long though if I can find other alternatives ! I am living with the loss of channels ,a lot of money per month for garbage channels !

I have reported to Dish that my modem shuts down 4 or 5 times a day for 15 minutes, sometimes long. I have been scheduled 4 times for a tech to come out and replace my modem. And 4 times the tech has failed to show. This is shoddy service for a long time customer. I want my modem replaced and I'm not waiting another week, I've been waiting 2 weeks as it is. Either fix it or I cancel my service, its as simple as that.

I was told to pay one amount on my bill I paid that amount the next monrning my services was off I called in and was told that the computer made a error and didn't charge 19.99 and that my bill dropped and that I had to pay that amount to get my services back on graned I spoke with a agent whom told me to pay the exact amount I paid and i did Dish didn't try to even do anything for me not good company no good customer service don't try to help there customers whom has been there for a long time they are terrible company I am sending back everything to them monday! I paid 259.94 what I was told to pay total amount.

I wanted to report that there are at least two movies erotic eats and stealing lust that should be X rated that are showing up as R rated under free movies under on demand.  I think because they are showing up as R rated the parental controls are not blocking them but I also have to block nudity and it is not blocking it either.  You need to remove these movies under free movies under on demand due to this issue.

Have a vacation rental where guests expect to have the equipment working. On of the units, we have 3 in this home, is not working. Called customer service to have a technician come and diagnose the problem and have it fixed. Was told over and over I had to be there, (It is a rental, I am not there) or have my guests call and see what the problem is before they could issue a work order. I am not putting my guests in that position, why is it so difficult to call, say there is a problem, AND have them come out to fix? I will be looking for another provider who has better customer service when there is a problem.