Dish has been advertising Netflix for free (with ads) with a 2 year commitment . So, on Thursday Jan 2 I called and had it added, everything seemed to work ok on both the tv and laptop. I didn't watch anything on Thursday but on Friday I tried to log in and got the error "To watch on this device, change your plan at Netflix.com/Change plan error code: E118". On Saturday Jan 4 I called Dish and was told that Dish was well aware of this error and the Hopper with Sling doesn't support this and that I if I wanted it on the TV I would need to upgrade my equipment and of course, at a cost or, upgrade to a paying Netflix subscription. My equipment if I pay for a Netflix subscription will work but not or a free subscription? That doesn't even make sense. I asked the representative didn't most of the customers have the hopper with sling and she replied yes so if that's the case, any customers who want Netflix for free have to upgrade and pay for the equipment or pay for Netflix (which then isn't free). Dish knows what equipment I have and the rep on Thursday even mentioned that I had the Hopper with sling. If they knew that that equipment was not compatible, why, was I even allowed to add it on to my account and get locked into a 2-year commitment? I have been a Dish customer for nearly 20 years and was thanked for that on Thursday and that can be verified through my account #. It does work ok on my laptop but that's not where I want to watch Netflix. Screen to small! I declined any offers to pay more. I fill like I'm being scammed.
Claimed loss: stuck in a 2-year commitment
Desired outcome: Remove me from my 2-year commitment or send me the compatible equipment at no cost to me as Dish should have verified my equipment since they are well aware of this error.
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