Captain Jack Casino
Reviews and Complaints

I have over 3800 in 2 withdrawals that are over a month of being approved. I have kept in contact with casino but get nothing but excuses. I asked today to speak to a manager was told no there isn't anything else they can do. The 2nd withdrawal will not be paid out until the first one clears. I asked them to investigate they said you will receive your money when you get it! Im a level 3 vip and get treated like crap! Help please

Put in request for my winnings on 9 April was told I need to verify ID and stuff so it was verified by the 11th. I received the mail saying my withdrawal was approved for $110 on the 19th and says it’s on its way and should be there soon Days later I hadn’t received yet so I contacted chat. They could take 7 to 10 business days on the 11th business day and I still haven’t received anything. I contacted him and was treated very unprofessional in less of a human because I was not a VIP deposit I was not important he then deleted the chat when I tried to download it I had but I had took a screenshot and I haven’t screenshot available

Hi

I won some cash through free spins but I am struggling to withdraw the money, could you please assist me because I have been trying to withdraw money from captain jack casino but there's no option for verification or withdrawing.

I would really appreciate your assistance because I took all the efforts to give it a try but it's not working.

THANK YOU, HOPE YOU WILL GET BACK TO ME.

Well I made withdrawal via Litecoin about 4-5 hours ago and said sending haven't received it in my Litecoin wallet yet so I remembered it saying something about make a deposit with Litecoin to ensure my identity or validation. So I deposit $30 via Litecoin n is confirmed sent on block chain. It still isn't in available balance on Captain Jack casino site. Please if anyone out there can help me please let me know something thx so much . Hoping I will receive payout for $80 soon as said approved at 3:17 I'm worried now that's over hundred bucks in/out and have $0 to show for it☹️.

march 18, 03:17 pm

Manager Withdrawal approved

Requested 2024-03-18 03:17 pm

$-80.31

Was given free spins played my free spins, and with the winnings from that I had a play through ball of so much after I went through to play through balance and went to withdrawal. It won’t let me verify my documents, even though I’ve submitted them several times. no one to talk to doesn’t email back

I won $370 on their site today (1/17/24) and they made me jump thru hoops for hours to even get the cashout to be available. It had to be a bitcoin transaction. I went to all the trouble of sending them $10 just so they could send me $18 back. I left .95 in my account, now the account is completely empty. There's nowhere to view my transaction history, clicking on any of their customer service links doesn't work, their customer service phone number doesn't work. This thing is a total scam and they owe me $352 and I want it!

I won $100 and went thru everything to do the withdrawl I was even approved by a manager but only received $10 that they said was a refund for my $10 verification deposit so I’m still owed $100.. I’ve tried calling but the number doesn’t work and they just give me a run around about my money, how can they rip off a single disabled mom with multiple sclerosis ..I’m so pissed this was supposed to help with my sons 16th birthday

I am a vip player, all documents have been verified and I have used coindraw for my withdraw I withdrew on 09/29/23. I made a deposit and received a bonus. The bonus was reverse off of my winnings the same day as I requested withdraw. Still my account is in process. No updates or responses. Advertising states coindraw almost instant I have waited 4 days sent multiple emails with no response and no payout.. Please help expedite this process.

I want $100 at Captain Jack Casino off of free spin promotion they said everything was fine and asked me to send them $10 so I could get my withdrawal so I did that and then I have not got my money and I have not heard nothing from him and they went out respond to my emails or nothing and it's been a month and a half. Captain Jack does not stand by his word he is just a dirty old grimy sleazy pirate H

e's a ripoff

I received a bonus of free spins I won 12 bucks and had wagering requirements to get I successfully made it by a long shot at 1600 bucks then all of it was removed from my balance out of nowhere. Leaving me with 109 bucks in my account. Still I played and was able to bring it back up to 710$ then decide I was going to stop and cash out.. continue to withdraw and needed to verify my digital account for Bitcoin transaction. I deposited 10 bucks btc for verification. It went through and I was able to go forward with withdraw process I entered my withdraw amount it confirmed and says thanks your winnings are on the way. After 4 hours iv not received any of my winnings. Finally got customer service and my request has been rejected after it clearly said my money was on the way and they're sending back my 10 btc deposit but of course I'll have to wait 72 hours before I receive it. Id like to receive what I win fair and square. It always works out for the gaming sites best interest. But seems like everytime it comes time to pay out to it's customers then it's not beneficial any longer at that point and always get rejected or denied what you've won.. never is it as easy as giving them your money. They take it with no problems but when it comes time to pay the customer then it's always issues

I was given 100 spin free play, after the free play was over I won $1,000 well they took $900 back and said I could only cash out with $100 off free play, unless I made a deposit well I made my deposit and was playing off my own money and won $900 went to cash out they took my money and told me the same story! Which wasn’t true I was playing off my own money! So now no one in customer service will answer me. One guy called me stupid and what didn’t I understand? I said I have prof and I do I screenshot the transcript and the email as well! I still haven’t got anything but $10.00

I put in a withdrawal for the amount of $180...it gave me no other option than a Coin draw for crypto...I uploaded my id and then it said I needed to make a $10 deposit in coindraw to verify the Bitcoin wallet...well I did all that and then I check my wallet and received the $10 back so I look at my account and the casino cancelled my withdrawal for coindraw and then I noticed it said manager approved withdrawal and then a withdrawal to a manager...I want what I rightfully won...they stole my money essentially what they did was and is illegal...I want my [censored]ing money...those pieces of [censored] shouldn't be allowed to operate...if only they were in arms length right nw

i have tryed to with drawl my money for weeks now it says it has been completed but still have not gotten the money all emails sent have gone unanswered and the online 24 hour support is no longer available to me i was able to chat with a live aperater before deposit but now nothing crickets how do i get my money someone please help me get this or get in contact with a human the phone number they give is bogus and no response from emails

So this is very unsettling considering I've been reading the others who have not received any pay I did give out all my bank information which makes me feel like this is a form of invasion of privacy and unlawful in many ways just because you know we're giving them our trust and yes it was all for free play but if it says it's going to be paid and it says approved and then all of a sudden they don't answer you or tell you what's going on no matter despite all the forms of reaching out to them I feel like there's something going on and it needs to be stop

In the picture on Jan 20 2023 shows that it was denied and then approved by the manager does that mean that they're taking our funds I mean I don't understand

I have been trying to withdraw my winnings for 2 months now. I sent in all the documents to verify and have sent numerous emails. I have called two different phone numbers now,, one is always busy the other does nothing. They say that they have 24 hour live chat,, don't know where that is because I have searched. I am really upset and irritated with them because I am unable to contact anyone.

Good day my name is Russel Ruallem Malan, I signed up with them a couple of days ago, I received a sign up FREE CHIP I saw the wager-requirements I made the complete wager amount and win $100 on top of that. But now I ain't getting any feedback on my account approval or verification, I send them my documents they said they will get back to me within 72HOURS been sending them emails but no response.

07/07/2022 sent documents for account verification, have sent. Multiple emails about my account to withdraw winnings was told I probably wouldn't receive them to play my winnings to 0 and create another account to and start over... That's only response 2 weeks later and still nothing this place

So, I had won 100 dollars. I knew I needed to submit verification documents. So I proceeded to send them all of it as my acct is stuck at "Your Acct needs to be verified for almost 2 months now since this began. They wont answer the many emails Ive sent asking for help to resolve everything. Also when I called the phone number listed on their website doesnt even give you the opportunity to get ahold of anyone concerning customer service. Overall they are a fraud as I see it. Very terrible casino, dont trust anything about them.