MyBookie.ag
Reviews and Complaints

I have been playing in mybookie for about 3 weeks, first withdrawal was ok and came quickly. Then one week after i won some good money and my account balance was about 3.000, after that i created a payout and next day got a message about payout cancellation and pending verification. I provided them all what they asked and now they are just ignoring me for third day straight, i can not get an answer in chat and in e-mail. Looks like it is just a scam website and no options to make them pay fairly?

I was credited a free $20 bet. Where I bet a 5 game parlay and won $472. It wasn't allowed to make a bet that resulted in winning anything over $500. These bets all involved the recent NCAA Men's Basketball conference tournaments. So after winning the initial $472, I proceeded to make several bets the whole day. Losing some but winning my last bet to end the day,. leaving me with a balance of $1204.73. That took place Saturday 3/11/23. I proceeded the following day 3/12/23 to bet on the next round of games. Losing and winning, keep in mind that these are 2 days worth of fully investing myself in watching these games and most of the bets consisting live bets. $456.18 was the total I ended up winning, leaving me with a balance of $1660.91 at the end of the last game being played for NCAA Men's Basketball. Ecstatic from winning and needing these funds for some very dier bills I needed to pay and being in debt severely, I couldn't be happier. I needed these funds asap, hoping to receive the upcoming week to handle these past due bills. I immediately went to the customer service chat room to ask what is the quickest way possible to withdrawal the funds and receive the winnings immediately. Even asked if there was any possibility to speed it up, because it was an emergency and I needed the funds to pay bills I was behind on. Was told there's no way to speed it up but that withdrawing using Bitcoin would be the fastest way. So I checked my account that said I met all the rollover requirements and that the whole balance of $1660.91 was available for withdrawal. I made a withdrawal for 1600 using the Bitcoin option, totally assuming I would get the funds in the next 2 to 3 business days. Being in debt and thinking I would receive the funds like I was told, I moved money around to pay things and made promises thinking I would get my winnings and catch up on my debt. Just honestly on top of the world filling like God himself gave me a gift, even if it involves gambling, I just needed the money in the worst way. Only to find out Monday night3/13/23 that I wouldn't be receiving anything and the withdrawal was rejected. Upset but not panicking until further reading it states that the amount I was trying to withdrawal had been totally erased from my account and didn't exist anymore due to their terms and conditions. Leaving my account balance with a total of $125.00. At this point I assume it's a error on [[mybookie.ag]'s] part. After emailing and endless chats with the customer service, all I received was the answer of it's their policy and absolutely nothing could be reversed and nothing I can do about it. Just asking for a explanation of how this could even be a possibility for something like this to happen. I've honestly in my life, never or heard or seen anything like this. I've used many sporstbooks over the years and have used [mybookie.ag] for several years. Withdrawing on many occasions and definitely losing a good amount of money. After trying to understand the policy and asking many questions, all I got from them was that I was basically playing with invalid money and that trying to withdrawal an invalid amount when using a non deposit credit resulted in the amount of the withdrawal asking for to be totally wiped out and erased. I'm still confused on how this is a possible to happen, even after asking numerous questions to the customer service agent. I still have more questions and need further explaining. I feel like this is the most unprofessional and unethical treatment/service I've ever experienced. Considering I reached out to the customer service before making a withdrawal and nothing at all was mentioned. Checking to see that I met the rollover requirements and looking at the balance stated that was available for withdrawal, which it stated that my entire amount could be withdrawn. Leading me to request $1,600.00 leaving $60 in the account. The last agent said I was playing with invalid funds. Which I'm so confused about, and doesn't make sense to me. I can provide the chat conversation. How can one win and see funds in their account and be allowed to do numerous wagers for two full days, all day long without being notified. There's got to be some kind of error on their part and I feel I need serious retribution for the stress. I tried to go step by step, bet by bet asking questions, and basically understood that the $1600 was never available to withdraw, and was told that the $1600 would stay in my account and NEVER be available for withdrawal. I've never heard of anything like that, I'm basically being told that it's money that h would have set in my account and can be used to bet with but never be allowed to withdrawal out of the account. Surely that's not possible or not legal? That is the strangest thing I've ever heard and makes no logical sense. I basically won fake money that got erased when I tried to withdrawal it. I hate to play the sympathy act but I can't explain the financial dilemma it has put me in and the stress I'm dealing with as a result of this, not to mention the frustration. I was mislead with false information in my account saying those funds were available for withdrawal. I will not give up on getting the money back. You can't allow someone to think they won a wager, then spend 2 days using those winnings making several more bets and at the end winning and reading you met the requirements and everything was available to receive through withdrawal. I will do everything in my power, to get this corrected or at least explained to me where I understand. To just erase $1600 without putting it back in my betting account with all them false pretenses is more than unacceptable to me.

I made several wagers with this horrible company and took screenshots of my bets.i called them asking why I never got paid for my wages and they are telling me no.my wager was for Patrick mahomes to score 3 or more tds versus the bengals..Bengals.. did exactly that and they are saying that he didnt.that he's supposed to run it in not pass it..I never chose rushing touchdown which was another option on the being slip. I chose for him to score 3or more tds..they are saying that basically every quarterback in the history of the sport does not get credit for passing touchdowns yet I asked the manager on the phone how many tds Tom Brady has this year in 2021 and he said 45..so I replied but you just said to me that mahomes didn't score any on my bet and brady never ran any tds in this year but why is it that Brady scored 45 this year yet you won't admit to me winning my bet?..they will not pay if you win.they have no problem taking your money.biggest bunch of crooks I have ever dealt with.i have proof of my bets and it is perfectly documented that I have a winning bet..there's nothing you can do if you win because they just have to hang up on you,yet you deposit money into their account so you are basically screwed if you win.we need someone to be our voice to shut them down

I have been playing on mybookie for a while. I have been successfully paid out 1 time after verifying. My account. I recently won $8000 and played down to $5000. I requested a withdrawal and logged in a couple days later to check on it to find out my account had been suspended. I called and they said I needed to send all of the verification info in again. I literally resent what I had previously sent that was good enough the first time. They said they didn't get my ID or a selfy with it so I resent it. They then said not all of my ID was viewable. So I went to take my license out of my wallet and cracked it across the bottom. I called them and told them it was now cracked but I had a temporary id from ordering a new one and an expired id. The gentleman told me to send a pic of the cracked id, expired id, temp id, and proof of purchase on a new one. He didn't know if that would suffice but it couldn't hurt. They are obviously just trying to not pay me. I have been paid out before with no issue and suddenly I'm suspended for security purposes. I have just 1 account and do not abuse any bonuses at all. Please HELP!

On Sept 30, 2017 I requested my $400 balance to be payed out via bitcoin.
Auto response email 'Please send a copy of your drivers license and credit card before we can process your request". No big deal, I make a quick scan to a pdf of the requested documents and submit them via email. Three days go by and I hear nothing. Go to their site and submit another request for payout. Auto response 'Please allow 24 hours to process your request' So once a day I request and once a day I am told to allow 24 hours. Send in direct emails asking for an update nothing. Weeks go by with no response to several mails and repeated failed attempts to request the money via website. I finally call customer service, friendly rep examines the record 'Well i'm not sure what happened but I will get this processed' Cool. Wait two days and no bitcoins show up. I log on to the site and my balance shows 0... hmmm maybe they just process slowly. Wait another day nothing. I call again, another rep 'Not sure what happened but my supervisor says they are transferring it and it should show up in 15 min. I wait a day and nothing. It is now Oct 21 (3 weeks in). I call again and calmly try to explain whats going on to the rep. Im put on hold for 15 min and suddenly cut off. I call again and again make my case, put on hold and the rep 'OK sir, please refresh your page and you should see your balance. Refresh and the 400 is back. WTF!? Sir i'm requesting a payout not depositing. 'Ah then you can just follow the payout process on the website' WHAT, i'm back where I started 3 weeks ago? So I ask him how long it will take. Well sir, it takes 3 business days for a payout, as its Saturday you should expect it around Wednesday.
No, apology for inconvenience, no explanation of why a simple bitcoin deposit has stymied them so.
[censor]. No doubt come Wednesday (5 days away) I again will have to go through this runaround
Im pissed now. For a business who's business is money they seem to do a piss poor job of managing it.

Derek Phelps MyBookie. ag Account ending in 8872

After my bank had suspicions about them over charging my account from an odd descriptor from China, they physically went into my account and cancelled the wager that was already in progress. I understand that if my bank took back some money that was "legitimate" because it seemed suspicious, they would charge the amount to my account but for them to have the power to cancel wagers in unethical and scary. When I confronted the manager she attempted to say the wager did not exist but then I showed irrefutable evidence of the wager ticket, she finally admitted that she was the one infact who deleted the wager.