DISH Network
Reviews and Complaints

I recently joined DISH as a customer service representative and my experience has been quite positive. The training was thorough, equipping me with the skills needed to handle various customer scenarios. My team is supportive and the management genuinely cares about our professional growth. The work environment is dynamic, which keeps things interesting. While the job can be challenging at times, especially during peak hours, the sense of accomplishment when resolving customer issues is rewarding. Overall, a good place to start or develop your career.

I called to cancel my Dish and the guy I was speaking with gave me such a hard time. It took me over 30 min to get my service cancelled. He didn't want to cancel my service. Then he told me that it's going to cost me $20 to send the equipment back and he wants me to get up on the roof and take something off of the dish. I'm too old to be crawling around on the roof to get a part off the dish. Also I get a notice this morning that I'm being charged for 1 day of service even though I cancelled the day before my next billing cycle.

I switched from Directv to Dish responding to a DISH offer for a high dollar gift card and a 3 yr price freeze guarantee. After going through a lot of hoops and submitting my Directv bill DISH finally gave me a message my gift card would be mine after my first bill was paid. So now into several paid DISH bills and no gift card I keep contacting DISH to complain. Today I got as far as online chat with DISH and was told my case would be escallated and I would get an email as to what the resolution would be.

Then the rep told he would activate a premium service for a 30 day trial which I could cancel after the trial period. I told him " STOP DONT ACTIVATE ANYTHING SEND ME MY GIFT CARD". I see a lot of complaints here about DISH not making good on the gift card so I am beginning to believe the card offer was either a scam or since DISH is horrible financial shape simply isn't paying off on the gift card. Horrible company. Too much time and effort chasing the gift card.

Dish Network offers packages that include local channels and offer this package for a time frame contract. They will keep the price the same, but may remove channels (local or others within the package). Dish will not remove the termination fee if the removal of channels does not meet with you. Once you agree to their service you are responsible for the termination fee. the are not honest!

My house in New Mexico and all of it's contents was totally destroyed by a wildfire in June of last year. At that time, I put my Dish service on pause until I decided if I wanted to rebuild or purchase another home in Ruidoso. My wife and I decided not to do either, so last month I called Dish to cancel my service. Even with these special circumstances, Dish still wants to charge me an early cancellation fee.
This is totally ridiculous that they show no compassion for our loss and the toll that this disaster has taken on us. I will never again do business with Dish Network.

We have a hard-working normal family that has always loved and believed in God. We pay for normal TV. We do not want a commercial with 2 gay guys looking and lusting at each other at a swimming pool then start kissing. Never thought i would have to complain and waste my time on something that should not be shown to children. And that is how they get into your home and children, through your tv network. All because you have to reach out to the whole sick whatever to get the very best to your benefit ratings' SICK NETWORK

You raised my rate from $63.00 to $109.00 when I complained you changed it to $79.00 now my credit card is up to $109.00 again. You also said that you were going to refund the money but you didn't and you keep charging me $109.00 - you stink, you are terrible and never tell the truth on this site you have so many complaints, because you lie and you stink.

I had called the number listed on the website for Dish Network. I spoke to an extremely rude rep, I was hoping to move from Direct TV to Dish. She wanted me to purchase their plan immediately. When I advised that I wanted to speak to my spouse first, she questioned why not purchase first and discuss it later. I stated that I would not be doing that and she hung up on me. I called back to complain and spoke to a supervisor named Josh. Just as rude. Basically said I don't have a Whitney here. Your phone number isn't registering but when you call the number listed on the website, you can be directed anywhere. My reply was that I am unable to complain about your reps because you can't tell me who I spoke with. Josh replied that I can try and call customer service but he can't help me. I notified Josh that I would file online. He simply said, "if that's what you feel you need to do" and disconnected. Absolutely the worst customer service. If they can't tell you who you called or where your call is going, how can you trust them to help with your service. This is the 2nd time that I have attempted to go with Dish and they are showing why I should never use Dish. Cionsumers beware.

I lose access to tv programming that I am paying for frequently. I reboot this equipment and it takes me on average an hour to obtain access a TV picture again. I call the [protected] number for tech support and they are useless. I am charged $30.99 for this equipment and service protections every single month and I have to try to get this equipment to work myself. I asked to have the equipment replaced and was informed they would charge me another $100 for a Hopper+ replacement. This is outrageous! I will drop Dish as soon as my 24 month price lockin is completed and readily tell everyone to not use Dish for TV services.

I am a 78-year-old widow living on a very limited income (Social Security and income from a small, part-time job at my church). I have been a Dish customer for many years as the subscription rates have continued to rise. I chose to try a streaming service this past fall for a cheaper rate. During that time I received a notice that the streaming service rates were going up. I also received a flyer in the mail from Dish with several new plans and the opportunity to receive a $500 gift card, which I have not even pursued until it was mentioned to me last Friday, January 3, 2025, that it was about to expire.

I decided to go back to Dish again and called for an installation appointment. I stated I wanted all new equipment since having been gone for such a short period of time I wanted to start fresh. At that time I was not told that my Hopper (?) would not contain the Amazon Prime app that I had had before.

The tech arrived on Saturday, November 4, 2024, and I also questioned him about the equipment being installed. He, at no time mentioned that my Hopper (?) would not have the Amazon Prime app. During our conversation I mentioned my sound bar which was a cheaper model from Walmart. He stated that Dish had a sound bar on sale and would I like to see it. Without thinking of what this would do to my finances, I okayed the installation. On that day, 11-4, I paid Dish $277.29 for the sound bar which has proved to me to be no better than the previous one. The tech stated to me that my monthly rate would be $104.81with taxes, etc. My first payment taken out of my bank account on November 18, 2024, was $124.89. I called stating that this amount was not what I was quoted and was assured it would be different next month. On December 18, 2024, $120.69 was taken out of my account which is still a far cry from what I was quoted when I called to set up the appointment and what the tech quoted.

Two days after my installation I received notices in the mail that my health insurance and home insurance premiums were going up quite a bit. I called Dish to see if there was any way possible I could get out of my contract since it was so new. I explained my financial situation and the things that had conspired (also received notices about increases in car and dental insurance). I was met with an emphatic "no" but was offered cheaper plans than the 200-channel plan I had chosen. As I stated before, my only entertainment is TV and books so I chose not to consider other offers. Since then, after getting the 200-channel plan, I have counted 30 channels that are nothing but infomercials and sales networks. So sad! I spoke with a person in another department other than customer service and was also told an emphatic "no" regarding the contract but, again, was offered cheaper plans.

On Friday, January 3, 2025, I called Dish again stating I had tried everything to get the Amazon app and that was when I was told that my equipment did not support the Amazon app. I was told I could upgrade my receiver and pay more. That was the last straw and was when I decided to file my complaint.

All I'm asking is to be free of this contract. I cannot afford the amount I'm being charged for the service I am receiving. I feel I was misled when I specifically asked for the same service I had before. Thank you.

Dish has been advertising Netflix for free (with ads) with a 2 year commitment . So, on Thursday Jan 2 I called and had it added, everything seemed to work ok on both the tv and laptop. I didn't watch anything on Thursday but on Friday I tried to log in and got the error "To watch on this device, change your plan at Netflix.com/Change plan error code: E118". On Saturday Jan 4 I called Dish and was told that Dish was well aware of this error and the Hopper with Sling doesn't support this and that I if I wanted it on the TV I would need to upgrade my equipment and of course, at a cost or, upgrade to a paying Netflix subscription. My equipment if I pay for a Netflix subscription will work but not or a free subscription? That doesn't even make sense. I asked the representative didn't most of the customers have the hopper with sling and she replied yes so if that's the case, any customers who want Netflix for free have to upgrade and pay for the equipment or pay for Netflix (which then isn't free). Dish knows what equipment I have and the rep on Thursday even mentioned that I had the Hopper with sling. If they knew that that equipment was not compatible, why, was I even allowed to add it on to my account and get locked into a 2-year commitment? I have been a Dish customer for nearly 20 years and was thanked for that on Thursday and that can be verified through my account #. It does work ok on my laptop but that's not where I want to watch Netflix. Screen to small! I declined any offers to pay more. I fill like I'm being scammed.

I switched from Direct TV to Dish on October 24. Everything I am writing was recorded. My two items I wanted was local channels and access to the Golden State Warriors. I also stated that I do not have strong Wi-Fi where I live.
The technician came the next day. The first thing he had to do was call and reorder the equipment because I received equipment that had to have Wi-Fi. After everything was installed and he left I had no local channels and had to call and pay more. Then I found out I could not get the Warriors that night. I called again and I needed to pay more money. By this time, I was beside myself and felt they had misled me on my subscription. I would not have changed services if I had known I could not get the channels I wanted without paying additional money. I feel this should make my contract voidable. I switched back to Direct TV who had the channels I wanted at no extra charge. I canceled Dish Saturday morning and now they want to charge me $512. I do believe it was fraud on their part for lying to me about the channels.
Rita Tanner
Account # [protected]

Called to have my service cut off on July 21st to have my service cut off. They cut it off on August 4th and on August 11th I go online to pay my final bill and they cut my service back on. I called to have it cut off again and they were rude and kept passing me to other customer service reps. They told me I agreed to another year of service, I DID NOT DO! now they cut my service off like I asked and now saying I owe them $119 for breaking my contract that I didn’t agree too!

My 82 year old mother was charged on Jan 3, 2024 for a PPV wrestling program I am positive that she did not order and she paid because the bill was due and my sister spoke to customer service and it was supposed to be taken care of but when she received her bill yesterday yet another 44.99 charge was on it for WWE Royal rumble, which again, she did NOT watch nor order

I have been a faithful customer to Dish Network for nearly 8 years. My service was inadvertently interrupted during a period in which there was a billing dispute around April of 2023. The issue was finally resolved and credits were provided in order that I keep the rate for my Welcome Package. My card on file for debuting the monthly payment was compromised and my bill became past due pending receipt of the new card. As a result my rate increased and I was billed 12.99 in late fees. After speaking with a CSR, Joseph and a Supervisor, Sam (whom were very professional and seemed to have been sincere in their efforts to assist, I paid the past due bill of $52.12. I requested time to have upper management review b this issue because I love Dish, but I am seeking the credit adjustment to reduce my bill to the monthly amount billed as of April 2024 and prior; as well as, an adjustment for the late fee, so that I may pay my current bill on or before February 26th and remain a loyal customer. Please cell me with resolution. Thank you kindly.

Just want to give you some constructive feedback.

We're in a hotel that uses dishtv. We/ve been here from Jan 25 until now, Feb 8.

I'm glad we got a chance to experience it. We will never get dishtv for our home. My biggest complaint is the number of times we have had "scrambled or weak signal" messages. Once the service was out all day.

I also don't like the way show, times, and channels are displayed. The channel number is far to the left, and by the time I have read the name of the show and the time, I can't see the channel.

You sent me a refurbished remote and I put all new batteries in it. It will not connect to the tv or receiver. I asked that you send a tech by to connect all this. You refuse to do so. Im having herniated disc surgery and recovery is 12 weeks. If you cant fix this issue, come and get this crap. I pay $1560 yearly so I can and will replace you.Acct. # isj7hglxxg83dbmjp and I will share with media.

Identity theft claim/fraud

Received a call Fri, Jan 5 said they were from Comcast Xfinity, said I needed new boxes to continue receiving tv service, just pay shipping handling of $20.

Jan 6 had $216 charge on my credit card

Jan 9 received package via UPS, from Boost Infinite

Jan 10 received call stating wrong package delivered, ups to deliver new label, I'm to return package

Jan 11 received phone call to install/activate phone service from Boost infinite. Told by this person not to give package to UPS, scam, they would send label for return. Told me to file fraud/identify theft claims, notify 4 credit bureaus.

Jan 11 UPS delivered label for return package, I declined based on above instructions.

Jan 11 received call from original person claiming they are real and 2nd person I talked to is scam. They want package back or I'll be charged $3500.

A while back I agreed with one of your agents to pay 124.33 a month for our service. Shortly there after you started increasing the rates. I kept paying the 124.33 as agreed. Yesterday my wife told me that there was a message on the screen that you were going to cancel our service. I called and sat on hold for a long time, only to speak with someone in Costa Rica who did not speak english well at all. I can't tell you how upset I am that I cannot speak to someone in the United States who speaks English. My payments were current but there was a balance that had been building every month to a Grand Total of $11.78. We have had Dish for 20 years or so and you were ready to cut off our service for $11.78.

I waited on hold with one of your "customer service" people for 20 minutes, plus my time over $11.78. I cannot believe how poor of a business program that is. Today I tried calling again and have spent another 30 minutes of my life only to try and talk with the guy in Costa Rica. My cell phone number is [protected]. If somoen wants to call me great, otherwise I guess this account will self destruct in another month or so...HONOR YOUR AGREEMENTS OR DON"T MAKE THEM

On Dec 23 2023 I talked to Dish sales person about getting Dish. We agreed on a package and he told me I could try it for 15 days and if I wasn’t happy with it I could cancel without a problem. We were on a recorded line. He did not tell me there would be a termination fee after the 15 days he told me I could try. I called to cancel and was charged $480 termination fee. Since I was told 15 days I thought he meant it. I asked for my case to be submitted to the review department. I reinstated my account on the hopper thinking I would wait to hear from the review department. I received my billing and they started a new subscription. I called to inquire as to why my bill went up. When I reinstated they started a new contract and all my promotional rates went away. I asked about canceling and was told I would have to pay another early termination fee. I never received any disclosures when the restarted a new contract. My install date was 12/23/2023 and I asked for cancellation on 12/28. Two termination fees for 7 days is very poor business practices

I switched to dish network and was promised a $400 gift card which I never received. I called them and they said I had to pay the first bill which I had already done they then told me I would receive it in the next few days. I never received it and I called back again and they said I had to use it to pay my bill . Isaid OK do that.They did not apply anything to my bill and I never received the card. After giving the yet another month I called again and was told they understood and I was given a number and name which I recorded on my paperwork at home. I was told I would be contacted in one week about the status of the card. 12 days later no card no email and no contact. I called again and was told that the card I never received was out of date . I ask to speak to someone else about this that can make decisions and she stated SHE was the supervisor. In not good language. I explained I was sure she was not the CEO nor did she own the company. But ask again how a card I never received could expire and why didn't they apply it to my bill. Iwas a medical provider for years and have dealt with insurance companies who give this type of runaround.

SHE said the decision was made she could not help me further and hung up. This is a SCAM and they should be held accountable.

Called to cancel service as where my mother is moving to dosent allow dish service. After going around and around with customer srv and there wanting to just move service I was transferred to a supposedly manager. Gave me name as JAMES and id 9YF. James would cancel service but there was a ETF for doing this. Claiming my 90yr old mother had agreed to a contract in Aug. She never knowingly agreed to such and was put in this new contract unwillingly. Let alone she knew she would be moving within 3-4mths.

James was unwillingly going to help us.

Nor would he transfer us to someone who could help and would not provide information to how we could submit a complaint. He said it stops here with him. No one else could help with our request or issues.

I please need the ETF waived. It was never right to add it to this account. When it was unknowingly know was being added.

Hi, Dish Network charged me 265.00 for closing the account which is not in my name! When ask Dish to provide that information about the CC oh we don't that! So I'm out 265.00 now having to get many people looking into all this! I'm disabled having to deal with dishonesty This CC has never been used one time to pay them. So I call and check my balance and money was gone. No notice that the money was being withdrawn. Terrible company and now I see why so many lawsuits. Timothy L Bradley

There seems to be a disconnect with dish tv cust. Service and when the installer tech arrives. Last time we had a dish tech here the set up sheet did not have what we had agreed to on the paper. So kicked the installer out.

Have direct tv and have had a price increase so looking at dish tv for a sign up but can't seem to get our local stations on paper, reno network and stations. Our zip is 89421 at 350 jaca rd. Had a phone call today with dish customer service and the person would not send me a agreed to sign up program sheet with local stations on it. Asked to send a usps letter or email on our agreement and was told could not do that and stated it would be a done deal if we get a invoice with an agreed to local stations and basic set up for $84.00 for one tv. Can't believe a word the cust. Service dept says. So have to have it in writing!