Fido’s earns a 4.2-star rating from 292 reviews, showing that the majority of mobile service users are very satisfied with their plans and customer service.
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Fido - Irresponsive manager
Today, I had a call about my bill payment as they have charged me for the long distance calling, however when I have escalated the issue to the manager, the manager is just irresponsive. She is not bothered about my complaint, and when I asked her what would you do about my complaint she said she will just write a note and leave it aside and she is on the...
Read full review of FidoNo customer loyalty
I have been with Fido for over 20 years. Once phone was paid off, I wanted to downgrade plan from 50GB for $50 per month as I am retired now and don't require that much data. A plan for 20GB for $34 is offered to "new customers", but i don't qualify for that because I am not a new customer. After they purchased Shaw, they have become very greedy and reluctant to help loyal customers. I am going to switch to another provider and also switch my Shaw internet and Shaw Direct, because these guys don't care one bit about existing customers
Recommendation: Find different provider, you won't be happy here.
The complaint has been investigated and resolved to the customer's satisfaction.
Disappointing Experience with Fido
After reading through various reviews from customers, it's evident that many individuals have had disappointing experiences with Fido. Customers have expressed concerns about unexpected charges, poor customer service, and a lack of transparency. Issues such as unauthorized withdrawals, sudden rate increases, and difficulties in canceling services have left customers feeling frustrated and undervalued. It's disheartening to see loyal customers being treated unfairly compared to new ones, with discrepancies in pricing and service quality. The overall sentiment from these reviews indicates a significant level of dissatisfaction and a lack of trust in Fido's practices. Potential customers should approach Fido with caution and consider exploring alternative options for their mobile needs.
The complaint has been investigated and resolved to the customer's satisfaction.
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Pros
- Extensive 4G LTE network coverage
- Variety of affordable plans
- High-quality customer service
- Wide selection of latest smartphones
- Innovative Fido XTRA perks program
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Cons
- Higher plan costs compared to budget carriers
- Limited international roaming options
- Fewer perks than major competitors
- Restricted device selection compared to market leaders
Fido Complaints 289
Cell phone bill for mobile service never used
They don’t even deserve the 1 star I had to give them in order to write this review. I got a call from them in November attempting to get back people who had previously been customers. They offered me a deal I couldn’t refuse. I got the SIM card in the mail however I wasn’t able to patch my current number over. Despite the fact that I called numerous times and spoke to numerous people all of whom promised I would hear back within 48 hours the call back never came. My emails were not returned. And then I was slapped with a $400 bill. I am not sure how a service that was set to be $40/mth in November ended up being $400 2 months later but it did. And they say there is nothing they can do. I didn’t make a single call or send a single text from that SIM card. They are a bunch of useless crooks. Stay away!
Claimed loss: $400
Desired outcome: Take care of the bill as I wasn’t able to use the service
Confidential Information Hidden: This section contains confidential information visible to verified Fido representatives only. If you are affiliated with Fido, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Fido violating the agreement we made
I went to Roger's to change from Chatr to a Rogers offer. The salesperson convinced me to take the Fido deal. It was going to be $25.00 for 30 gigs, and I wouldn't pay my first bill until February. I double and triple checked on this and he assured me that I don't pay anything until the end of the month, after the service has been used. I knew I couldn't...
Read full review of FidoThe mobile shop
August 23, 2023. Looking to upgrade Katherine cell phone. Samsung Galaxy S20 FE 120 GB
Katherine signed a new 2 year contract on September 8, 2022. Fido a Division of Rogers being the phone provider.
Our understanding was that they would upgrade the phone and roll both the old contract and the upgrade to a new 2 year contract.
The upgrade consisted of a new Samsung Galaxy S22 128 GB. As part of our understanding our older phone was left with The Mobile Shop
On September 11th, we received from Fido an invoice for $657.72. The Mobile Shop explained to us that this was the cost for closing or opting out of our
2022 signed agreement. Not only was this a surprise we then learnt that our monthy pricing for the phone would go up from $36.67/month to $49.92/month
Claimed loss: I lost $657.00 and a one year old phone which the Mobile Shop kept.
Confidential Information Hidden: This section contains confidential information visible to verified Fido representatives only. If you are affiliated with Fido, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Is Fido Legit?
Fido earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Fido. The company provides a physical address, 7 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
By resolving 79% of 289 negative reviews, Fido is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.
The age of Fido's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Fido.ca has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Fido.ca has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up Fido and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Fido.ca appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
Fido.ca regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Fido.
However ComplaintsBoard has detected that:
- We conducted a search on social media and found several negative reviews related to Fido. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Customer service
Hi, my first call with Fido customer service took place on Saturday December 30, 2023 at 12:57pm. The call was for a total of 1 hour and 32 minutes. I had a couple of inquires. One of my inquires was about a credit of $5 that I received every month for 12 months. This credit ends on January 26, 2024, as this is stated on my November bill. The agent...
Read full review of FidoPre order of samsung fe
Hi, my name is Vishali Garg, I am using fido from one year, I got offer of Samsung fe on 0 down pay ment and 0 cost on 26 November, 2023. I also receive confirmation for it and supposed to pick up the mobile from store after recovering the mail of pick up. But I do not recurved that mail and now I got mail that my order has been expired. Please review my issue, even I have changed my plan from 37$ to 45$.
Claimed loss: I lost mobile and my previous plan
Desired outcome: I want my mobile as per order confirmation.
This complaint has been resolved automatically due to user's inactivity.
Customer service
I've had multiple calls with Fido customer service over the past three weeks, totaling 2.5 hours. I initially requested to switch to Fido on November 8 for a better plan, but an extra line was created during the account opening, discovered only during billing. I was charged for two lines ($224.68) without receiving the SIM cards and called to cancel on...
Read full review of FidoMobile data plan
I am very frustrated because I called Fido customer service on October 28, 2023 for better plan as I have 3 lines within my account, actually the agent was nice and helpful; he told me that he applied a 10 dollars promotional discount on the 3 lines (mine, my son & my daughter) which should appear on my next billing cycle. The on Black Friday I called again...
Read full review of FidoCustomer service
Fido is absolutely the worst!
I have had terrible experiences. I called early Nov to request account pause. This representative said you cannot do it because you need to pay this month's bill, then she said ok I cannot do it today you have to call later because of the number days before you can call for account pause. I asked her to call me back as I am going away on a trip and overwhelmed. She agreed that she'll call me. I never received a call back. Today I am trying to call Fido and then are not taking calls or emails. I am so frustrated. That representative did not have correct info, kept putting me on hold and then coming back with ok do this do that. Her name was Anveet. This is just one of the horrible experiences. I wish I had the time and patience to switch tot another provider.
This complaint has been resolved automatically due to user's inactivity.
Scamming customers
Fido guys are the worst. They activated my international plan without my consent. Did not inform me properly. They send 1 messages to me saying it’s activated when I was travelling. I didn’t find that message since I was travelling. And Now charging for 450$/month. They didn’t call me to inform this. I didn’t ask u to this. They didn’t have my consent. And now Even after I cut this sim, they are going for collection to damage my credit score. I am a student who is having student loan. I called their customer service and talked like 1hr 40 min from my county but they never let me talk to their manager. If there is a HELL they all are going there. Stupid ppl trying to scam poor students who is having student loans.
Claimed loss: 450$
Desired outcome: Need to write this off
This complaint has been resolved automatically due to user's inactivity.
Service
I want to put my line on hold for a month due to second authority person I can't put my line on hold as said by customer specialist.i said her I did it before she said fido is under name of my wife.i said I got authority by fido to run and access by myself.m but she denied.i am planning to go to my home country Oct 25 to Dec 4 .I want to put on hold my no. So after coming back I can use this.we are the old customers since 2019.thanks
Desired outcome: Put on hold Oct 26 at 10 am to Dec 4.
This complaint has been resolved automatically due to user's inactivity.
Billing
I got plan from Fido with device in 2021, after 2 years term, I cancelled my account with FIDO, they still kept charging me . I paid 111.40 in August 2023, 169.09 in September 2023. Now I received another invoice today for 57.69 CAD for device financing. Do this company really thinks people have this much extra money to pay them ? Its a total monopoly imposed on public. I tried reaching their customer they just say these charges should not be there, but they cannot remove it, but can help me filing a case, In which they never call you back, If you don't pay bill they will put bad effect on credit but as a customer going through such a bad experience we do not have a right to rate a company experience ?
This is so unfair experience I am in now and super frustrating.
Desired outcome: Please have them my overcharged money back.I don't have extra money to pay them for free.
This complaint has been resolved automatically due to user's inactivity.
Employees in retention department giving wrong commitments in regards to my phone plan
I reached to retention department of Fido on October 6,2023 around 7.00 PM informing them there are some changes happened in my plan while I was using the Fido app and I requested her if she can put me back into my old plan with all the discounts I had on my previous plan for which she put me on hold and then promised me that she have raised a request to...
Read full review of FidoData roaming
On Sep 12, 2023, which is the end of the cycle for my mobile service data, which costs $47 monthly, I took a flight abroad and since the plane I was without data I just turned it off. My phone had the settings for roaming data off too. It's Oct 16 and I see a charge of $15 each day for some days until today for a total cost of $256! I requested Raul, an...
Read full review of FidoNon sense roaming charge
Fido certainly did great advertising and promotions to attract customers then “Ding” big after people get in the door. I was traveling from the end of July/2023 to Beginning of September/2023 domestically and internationally. Received roaming charge notifications on the flight. Ridiculously, I was using a local phone, and set my Canadian number on the...
Read full review of FidoFido
While I got my visa stamped in India I was so excited to come here in canada, I got my sim card by the visa office, they told me to take the sim card you won't be charged 1 month bill.
And they told me 1000 minutes international calling is free. So In excitement I started using the sim card calling my family in USA. I didn't get any Bill's on my email so happily I was using and calling USA I didn't know that I was incurring charges and it's gone to 130$ extra charges for calling USA. My issue with fido is they told me 1000 mins are free now why I am I over charged. I tried speaking to customer support but bo o e helped me they told me to pay full amount. I am just asking the credit for 130$ which I was overcharged because of your company misrepresentation. My only request is I want to stay with fido if they can help me out with this issue want to have long relationships with fido please help
This complaint has been resolved automatically due to user's inactivity.
Billing issue
I am writing to express my extreme frustration and disappointment with the recent billing issue I have been facing with Fido. My experience in resolving this issue has been nothing short of exhausting, and I believe it is crucial to bring this matter to your attention. I have been a loyal Fido customer for a considerable period and have always appreciated...
Read full review of FidoCustomer service
We can't contact any real person for my bill problem. The virtual one doesnt work and keep repeat the same answer: no one available.
We paid the bill, and we received a fine of 50dollars. When we contact the customer service representative, no one reply us and keep saying that your customer service representative are not available.
Pls. Call my number [protected]
Desired outcome: a real customer service reprenstative contact me directly.
This complaint has been resolved automatically due to user's inactivity.
Internet
I what's a customer with Fido for 3 years or so always paid my bill on time never had any issues had to put the account on suspension. After some time of the account being on suspension I contacted Fido and asked customer service agent how much it would be for internet the representative(Male) said he doesnt know. I told him I don't want the services if I...
Read full review of FidoRoaming Charges
Hi,
I have been overseas for about 2 months now, with my sim turned off and made sure roaming was never activated. i have been charged for spam calls which came through even though roaming was off.
The calls came through as Microsoft support on the following dates:
Jul 14
Jul 15
Jul 22
As a student i cannot afford to pay the amount they have charged and would like some assistance on this matter. please advise.
Desired outcome: Please refund
This complaint has been resolved automatically due to user's inactivity.
Home Internet
I purchased a Fido Home Internet. On may 11th to be exact, I move from that address and I call before I moved to new address, that was on May 26th, they told me that everything was take care of and I can move and have internet the same day but did not happen, I called they "try" to resolve the issue but they did not, after waiting 5 hours on the phone they told me that they can't do anything because my issue was stock in the system, so I had to return the modem where I originally purchased, so I did.. then that I should close that account and purchase a new one, I paid in advance the full amount of the service, so they told me to I would receive a check for it, the account was closed and my worse decision ever was in hiring the same service but over my husband's name. because of their technical issues I could not open a new account under my same email.
I called again and again to verify the account was closed they keep saying that it got stuck, that I have to wait 24 - 48 hours, after that time again nothing happened, on my record I have 15 calls that I made, I have 5 claim numbers orders, when they issue me a refund check I been told that definitely the account were close that was on June 22, now I receive an email that for that account is over $200 bill, I called again and again and they said the account was never closed because the last representative did not do it right, I'm really frustrated I don't know what else to do, I have call a lot, I've talk with at least 20 representatives, between customer service, billing, manager and so on. Fido do not take care of their customers they do not give solutions they say to you one thing and then they do not do anything. Some one help me, this can not keep happening. Fido can just go over their recordings and they will find that I called several times for the same issue.
Desired outcome: Refund, definitive close account, solution, answer, apology.
This complaint has been resolved automatically due to user's inactivity.
About Fido
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1. Log in or Create an Account:
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2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the Title:
- Summarize the main issue with Fido in the 'Complaint Title' section.
4. Detailing the Experience:
- Provide detailed information about your experience with Fido. Include key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.
5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.
6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
8. Submission Process:
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9. Post-Submission Actions:
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Ensure to follow these steps carefully to effectively file a complaint or review about Fido on ComplaintsBoard.com.
Overview of Fido complaint handling
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Fido Contacts
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Fido phone numbers611611Click up if you have successfully reached Fido by calling 611 phone number 6 6 users reported that they have successfully reached Fido by calling 611 phone number Click down if you have unsuccessfully reached Fido by calling 611 phone number 7 7 users reported that they have UNsuccessfully reached Fido by calling 611 phone numberMobile Services (From Fido Phone388388Click up if you have successfully reached Fido by calling 388 phone number 0 0 users reported that they have successfully reached Fido by calling 388 phone number Click down if you have unsuccessfully reached Fido by calling 388 phone number 5 5 users reported that they have UNsuccessfully reached Fido by calling 388 phone numberInternet Services (From Fido Phone+1 (888) 481-3436+1 (888) 481-3436Click up if you have successfully reached Fido by calling +1 (888) 481-3436 phone number 0 0 users reported that they have successfully reached Fido by calling +1 (888) 481-3436 phone number Click down if you have unsuccessfully reached Fido by calling +1 (888) 481-3436 phone number 0 0 users reported that they have UNsuccessfully reached Fido by calling +1 (888) 481-3436 phone numberMobile Services+1 (888) 236-3436+1 (888) 236-3436Click up if you have successfully reached Fido by calling +1 (888) 236-3436 phone number 0 0 users reported that they have successfully reached Fido by calling +1 (888) 236-3436 phone number Click down if you have unsuccessfully reached Fido by calling +1 (888) 236-3436 phone number 0 0 users reported that they have UNsuccessfully reached Fido by calling +1 (888) 236-3436 phone numberInternet Services+1 (514) 933-3436+1 (514) 933-3436Click up if you have successfully reached Fido by calling +1 (514) 933-3436 phone number 0 0 users reported that they have successfully reached Fido by calling +1 (514) 933-3436 phone number Click down if you have unsuccessfully reached Fido by calling +1 (514) 933-3436 phone number 0 0 users reported that they have UNsuccessfully reached Fido by calling +1 (514) 933-3436 phone numberUnited States+1 (514) 925-4590+1 (514) 925-4590Click up if you have successfully reached Fido by calling +1 (514) 925-4590 phone number 0 0 users reported that they have successfully reached Fido by calling +1 (514) 925-4590 phone number Click down if you have unsuccessfully reached Fido by calling +1 (514) 925-4590 phone number 0 0 users reported that they have UNsuccessfully reached Fido by calling +1 (514) 925-4590 phone numberInternational+1 (866) 888-3436+1 (866) 888-3436Click up if you have successfully reached Fido by calling +1 (866) 888-3436 phone number 0 0 users reported that they have successfully reached Fido by calling +1 (866) 888-3436 phone number Click down if you have unsuccessfully reached Fido by calling +1 (866) 888-3436 phone number 0 0 users reported that they have UNsuccessfully reached Fido by calling +1 (866) 888-3436 phone numberMandarin and Cantonese
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Fido emailsFido.eSolutions@rci.rogers.com100%Confidence score: 100%Supporttech@fido.ca100%Confidence score: 100%Supportmyfidonumber@fido.ca84%Confidence score: 84%
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Fido address800 De La Gauchetière Street West, Suite 4000, Montréal, Quebec, H5A1K3, Canada
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Fido social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 16, 2024
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Most discussed Fido complaints
Cell phone bill for mobile service never usedRecent comments about Fido company
Roaming chargesOur Commitment
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